Broken screen on z2 and cant backup the files

I have the z2 and i am trying to back up the files on it. the device is showing on my computer but is saying that there are no files. any help would be great as i have to send my phone in for repair and do not want to lose my photos (it has my very first photos of when my baby was born so really dont want to lose them)

Hi, if you have/use an SD CARD...make sure the pictures are stored on the card & not internal memory on your phone,you can then take out the card & keep it safe whilst your phone is away.
You would be asked anyway NOT to send your sim or sd card away with the phone.....simple solution so i hope this helps

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Hi, stig2013.
I would recommend the steps in the article below. See the section labeled Verify that the Apple Mobile Device USB Driver is installed > For Windows Vista, Windows 7, and Windows 8 > Update the Apple Mobile Device Driver.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
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http://support.apple.com/kb/TS3694
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Yes.
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Welcome to the Apple Community.
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http://support.apple.com/kb/HT3866?viewlocale=en_US&locale=en_US
http://support.apple.com/kb/ht1861
MtD

Broken screen on z2 and cant backup the files

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