Broken sleep/wake button.

My sleep/wake button has been broken for a while and my phone decides to turn off itself. I have plugged it up to the wall charger and the computer. But nothing has happened. I even held the home button down for a while. Is there anything I can do? Or should I just go to get my phone serviced? I have had so much trouble with iphones... Please help.

Dear Sterling,
What Apple doesn't mention on the site is that if you have the tiniest, and I mean TINIEST scuff on the edge of the phone, they don't repair it for you.
Wouldn't be too much to ask to make this disclaimer on the site. Would have saved me at least 2 hours.
Best,
Sinziana

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Seemingly broken sleep/wake button...

I haven't had any problems whatsoever with my iPhone 4S in the two years I've had it, but today I'm having a terrible time with my sleep/wake button. It's not completely broken to the point of not working at all, but to use it, I must press down on the button with max force and it still doesn't work quickly like it should. My iPod touch 2nd generation has a similar issue, but it comes and goes, which is sort of weird. Any suggestions on fixing this and anyone else experience the same issue?

Either get a 3rd party to fix your phone, or bring it, and $199 to Apple for out of warranty replacement.

Password disabled phone + broken sleep/wake button + never synced to itunes

A very frustrating problem:
1. My iphone 5 was disabled by a friend (She typed in too many wrong passwords).
2. The sleep/wake button (NOT HOME BUTTON) is broken so I cannot get into recovery mode manually.
3. My iphone was never synced to itunes.
I've seen a couple of solutions but so far none were viable for a iphone that had all three of these conditions.
Any possible ways to get out of this?
Any kind of suggestions/support would be appreciated!

Unfortunately, sometimes kids like technology too much to keep their hand off. Hence the password set up. It isn't always about forgetting passwords. I attempted to follow the directions on the apple site. It didn't work. I went to the AT&T store and she could help except printing off the same page i tried. I called Customer support & they wanted to charge me. I called back and got someone more responsive. He said I was doing everything correct. He suggested to reconnect the computer w/Ethernet connection rather than wireless. Disconnect the computer and restart. That seemed to work. I lost all photos etc from vacation but I can use it.

HT1212 Restoring Ipod touch with broken/unusable sleep/wake button

got a broken sleep/wake button and my kidz put a wrong passcodes on it many times, now it is locked, is there any way I can restore this back even if I don't have it backed up with my computer? I'm just using screen home button that is why I can't restore it using the ordinary way.

Place the iPod in recovery mode using one of these programs and restore via iTunes:
For PC
RecBoot: Easy Way to Put iPhone into Recovery Mode
If necessary:
Download QTMLClient.dll & iTunesMobileDevice.dll for RecBoot
and
RecBoot tip
For MAC or PC
The Firmware Umbrella - TinyUmbrella

My sleep/wake button broke today while I was running. But I'm in AFGHANISTAN! When I try to get it serviced, they tell me they can't ship to APO! What else can I do? Want me to walk to my nearest Apple store? Do they have one of those in Kabul?

Dear Apple-
Why do you not ship to APO? Is your contract with FEDEX really so restrictive that you cannot ship repairs to soldiers in Afghanistan? Seriously? I should have bought a Zune.
The sleep/wake button is pathetically cheap on the 6G Nano. This is probably my 7th iPod and I have to come to expect something of higher standard from a company like Apple.
So how do we resolve my broken sleep/wake button? Who knows! Apple won't ship to APO...

"Apple" does not visit these forums. These are user-to-user forums where everyday folk post questions and offer answers to each other.
Post your complaints in the Product Feedback area.
AASP's Outside of the USA
How to find your nearest Apple Authorized Service Provider (AASP)
http://www.apple.com/usergroupsUser Groups

Sleep/Wake Button is either jammed or broken

the sleep/wake button somehow jammed or is broken, my ipod now only works when its in the Ihome and when its not in the ihome i cant change music or practically anything for that matter. what do i do

You'll need to send the iPod in for service either to Apple or a third party service center.
http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipod
B-rock

HT1212 What can I do when my Sleep/Wake button is broken and I have forgotten my password?

What can I do when my Sleep/Wake button is broken and I have forgotten my password? Also the Find my iPhone app is on and I can't get in to my phone to shut it.

If they determine it is defective, then yes.

I have to restore my iphone 4s becasue it is saying "disabled connect to itunes" and it's never been synced with itunes. However the sleep/wake button is broken on the phone is there still away to restore without using it?

I have to restore my iphone 4s becasue it is saying "disabled connect to itunes" and it's never been synced with itunes. However the sleep/wake button is broken on the phone is there still away to restore without using it?

You can try, but the problem with that is you need battery power in order to restore. Once your phone has enough power to restore, it will still show the same message. To get the phone into either recovery mode or DFU mode requires the ability to first turn the phone off. But, you've got nothing to lose, so you might as well give it a shot.

Crisis!!! sleep/wake button broken, blank screen, unable to restart... HELP!!

my sleep/wake button is not functioning and i just had a black screen. My friends are able to call me and they tell me it rings but i just get a blank screen. i really dont know how to restart and beg someone to help me. Thank you... (iPhone 5)

If there is a broken button there is nothing you can do. Take the phone to an Apple store and they will replace it, as all 5's are still in warranty. Make a genius bar reservation first at https://www.apple.com/retail.

HT201263 What if the button on top of my ipod touch is broken. It's the sleep/wake button, and it doesn't really work anymore. HELP ME! I NEED MY MUSIC!

Ok so my ipod touch just turned off by itself..again. I got it to work again last time cause the sleep/wake button still worked...Now it doesn't. What do I do?! I don't have money to get it repaired cause we all know Apple ain't cheap to fix! Any Suggestions will help!

Try:
- iOS: Not responding or does not turn on
Where it says use recovery mode use this program
RecBoot: Easy Way to Put iPhone into Recovery Mode
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem

My sleep/wake button is broken/jammed and I forgot my password help

I need to restore but in order to do that I need to put my phone in recovery mode. However, my sleep/wake button does not work. It's jammed I think because I can't press down on it. The button isn't a big deal to me but since I forgot my lock code I don't know what else to do. I no longer have access to the computer I orginally synced it to. I've searched but everything either says to restore or do something that requires the screen to be unlocked. It's and ipod touch 4th gen

Use this program to place the iPod in recovery mode.
RecBoot: Easy Way to Put iPhone into Recovery Mode

Is it possible to turn off my 4s without using the sleep/wake button?mine has broken but prefer to turn off overnight and when in work

As above!

It's no possible to turn it off without the sleep/wake button. You can use the mute switch while at work and at night.

HT1430 Sleep/wake button is broken. Can I redirect the sleep/ wake command to another button?

My wife also has an iPad 1. Her sleep/wake button is broke. I downloaded sb settings so she could shutdown to charge. She has to plug in to wake. Can I redirect the sleep/wake command to another button?

Are you charging it from the wall outlet? Or from a computer? It shouldn't need to be powered off to charge from a wall outlet.
However, it appears that you have jailbroken the device. This can cause problems with the functioning of the device. There's really not much we can do to help you with a jailbroken device other than to suggest you restore it to its original factory state.
Best of luck.

Sleep / Wake button broken: Apple Genius Says $250 to Repair

I've been on this forum before asking on what to do about jammed sleep / wake button! The phone will randomly go to the apple screen, and can only be turned back on by putting it on the power supply.
I set up a meeting with an apple genius today, and the guy looked at my phone and said that the limited warranty did not cover what had happened. He blamed the jam on me abusing the phone. The overall solution to this is me paying $250 for them to go in the back and give me a refurb phone. I have the 4GB phone which I overall paid $299 for.
Personally, I'm not to happy with how I was treated today!

Tischer,
Was the iPhone dropped, or show signs of having been dropped such as a dented case?
It sounds like he was quoting you the accidental abuse repair cost for an 8GB iPhone. This link explains the pricing:
http://www.apple.com/support/iphone/service/faq/#warranty7
Hope this helps,
Nathan C.

Sleep/wake button broken but moved country

my sleep/wake button doesn't work anymore and my phone is eligible for the recall with the sleep/wake buttons not working, but my problem is that i have moved to Australia and the phone was originally purchased in the UK, does any one know how i can go about getting it fixed as it will run out of warranty soon and the apple store wouldn't touch it.

Note that you can mimic the Sleep/Wake button by using AssistiveTouch until you can get the hardware issue fixed.
Enabling AssistiveTouch floats a virtual button on-screen which can mimic all hardware buttons on the device:
Settings>General>Accessibility>AssistiveTouch: turn ON
*Note* If you power off the device using the AssistiveTouch panel (tap the on-screen AssistiveTouch button, Device>Lock Screen (tap and hold to power off)), you will NOT be able to power on the device if your Sleep/Wake (power) button is not functioning. You will need to connect the powered off device either to a PC's USB port or an external charger to power the device back on.

Broken sleep/wake button.

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