Broken songs. Unable to contact CS

I purchased a few songs last week and when I sync`d them into my nano I discovered that quite a few other songs in Itunes on my computer that were fine before are now broken (they now cut off half-way through). I DL`d the latest version of ITunes but nothing changed.
Ive tried for 4 days to get through customer support via express lane but all I get is an eternal loading screen at product description. Unsure how to resolve this if I cant even get through.
Thanks in advance

If deleting the tracks and re-downloading them from the iTunes Store doesn't help (this presumes of course the redownloading of music is available in your country), then try the direct link to the contact form:
http://www.apple.com/emea/support/itunes/contact.html
Regards.

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