Broken success kit status

This is my second success kit status received like this:
http://imageshack.us/photo/my-images/849/sdc13008c.jpg/
http://imageshack.us/photo/my-images/18/sdc13011y.jpg/
Now i want to know, how is this possible? I know they are sent via DHL Global Mail, but it's the second time i raised a SR for this "broken" success kit (last year i've had one identical, broken), and guess what.. the OCP Team asked me to confirm that my address (shipping address and e-mail address) are correct, even if the address is unchanged, 100% correct and has nothing to to with the real problem (you see, the pack - and also the diploma - is broken).
I'm from Romania, and i'm sure this happens outside the Romania, i've asked the local DHL and they told me they received the pack broken, from outside..
Anyone who has encountered this so far?

I'm not sure how this could happen, but you can contact Oracle Certification Support and ask for a reship. It looks like something that has happened as the envelope has been sent through a marking machine at a mailing facility. I'll send these pics to our fulfillment team to see if they can help determine the problem, but once the kits are packaged, they don't go through any additional processing at our facility, they are picked up by DHL and processed further.
When you contact Oracle Certification Support, go ahead and indicate that you have already confirmed your address in your Pearson VUE profile and that it is correct. Any time a candidate contact OCP support for a certificate reship, they request address confirmation. You'd be surprised at how many addresses are not correct, so we ask for confirmation as often as possible. They will also send you a soft copy of your certificate, which you will receive right away. Sorry that you'll have to wait on another certificate. Hopefully this one will come undisturbed.
Regards,
Brandye Barrington
Certification Forum Moderator

Similar Messages

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    Thanks Brandye and everyone for taking their valuable time out and answering this thread.
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    この度は要履修コース修了申請をいただき、誠にありがとうございます。
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    Oracle University
    オラクル認定資格事務局
    E-mail：[email protected]
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    Law wrote:
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    utp wrote:
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    1005436 wrote:
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    Thanks in Advance!!!There is no way to track the status of a success kit sent on 5th April. 8 weeks have not yet elapsed. There may be some limited information from certview (the date it was sent); however as far as I know certview may not always be accurate for re-sent success kits.

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    Edited by: Shraddha Bhatt on Jun 4, 2013 11:26 PM

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