Broken touch screen on Nokia Lumia 800

I bought a Nokia Lumia 800. I also got an insurance along with it. Recently the phone fell from my pocket and landed on the top right corner to the floor. The so called Corning's gorilla glass cracked. I went to the nearest Nokia care and asked them to repair it. They took a month just to reply to me (after so many follow-ups) that they cannot do it in my city (I live in Pondicherry, India) and had to send it to New Delhi fo repair. Even in that they were not sure if it will get repaired. The following statement is from an email from Nokia Customer Care.
"They’ll try to solve the issue. If it is repairable, they’ll repair. Otherwise they’ll return your handset without repaired. If they returned your handset without repaired, they’ll charge rs.175 for transportation expenses"
When i asked them what if they cannot repair it, he asked me to be positive... So the problem here is in many levels
1) Why did the phone glass crack from a fall of such short distance? The transmission of impact was from the body directly to the glass....(photo attached)
2) Why is there not enough support from Nokia Lumia 800 yet from all the service centers?
3) I am made to wait for more than a month with a cracked mobile phone......
Attachments:
Photo of the 359289042195848 Lumia 800.jpg ‏866 KB

1) Gorilla Glass is 'Glass' and it can break/crack with impact, it is extremely robust, not indistuctable .
2)All service centres cannot supply full support everywhere, i have to have my Nokia sent away for repair in the UK if I have an issue and can take up to 30 days, so you are not being singled out and this applies to other makes as well.
3)See 2 and also if you have insurance as stated, and as it would never be considered a warranty issue as it was misuse by the user, contact your insurer, the issue is with them, if you paid for insurance, they are the people to contact ?
Good Luck
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Touch screen not functional (Lumia 800)

I'm not sure what happened but my touch screen isn't functional. Buttons work but the touch screen is not opperating like it should. I had plenty of battery life left. I tried restarting it a few times, but the touch screen won't work. I had this phone for a month and it's driving me crazy w/ these problems. I'm in the process of charging the phone, hopefully that helps.
Nokia phones (Owned 1999-Now):
5110, 3390, 3520, 6230, 6682, N72, 5800 XM , Lumia 800, Lumia 900 (Currently owned)

Hi androtech
Thank you for posting and welcome to Nokia Support Discussions!
You may check this link: http://support.microsoft.com/kb/2606900
If my post helped you, please don't forget to click on the "White Star" and if it resolved your issue click on "Accept as Solution"

Cold weather + Nokia Lumia 800 = Inactive touch sc...

Is this normal for your touch screen to be inactive during cold weather on your nokia lumia 800? If so what are some remedies to get the screen to get the touch screen active. Maybe using a blow dryer to warm up your phone or using a phone sock case to reduce the cold temperatures in the morning. What are your thoughts on this topic?
Nokia phones (Owned 1999-Now):
5110, 3390, 3520, 6230, 6682, N72, 5800 XM , Lumia 800, Lumia 900 (Currently owned)
Solved!
Go to Solution.

aspergerguy wrote:
@ejovi
There have been similar low temperature issues reported using N9, which seems ironic for phone designed in Finland. Do also wonder whether state of charge of battery is implicated in such behaviour as really need to be fully charged before taking out in the cold.
I remember on a cold morning I left it on the charger over night and the touch screen wasn't working.
Nokia phones (Owned 1999-Now):
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Nokia Lumia 800 screen is loose

Hello everybody, I'm back again!
But however with a new issue..
I've had my Nokia Lumia 800 since 1year 4 months~
I've dropped it a few dozen times during this time.
So last time I dropped it, the screen got loose.
So I wonder, is it safe to just use some very strong glue in the corners and press it in again?
The glue will be put on the backside of the panel
I hope you understand what the problem is
Attachments:
bild (2).JPG ‏73 KB

Oh, btw. The smartphone works good all in all.
The touchabilities isn't damaged or anything.
everything works as before only that the screenpanel needs to be in socket again

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Hi,
I have an issue with my Nokia Lumia 800. Recently, the screen turns off when making or receiving calls in-door but it stays on out-door. I read a forum abt if online which indicated that it is an issue with d proximity sensor. I don't have a protective covering on the screen but still experiences this issue all the time. Can it be fixed in ur office and for how much. Also, I will like to change the screen on the phone cos it got broken when it fell down some weeks back. How much will dat cost also? Thanks.
Moderator's Note: A more appropriate subject was provided.

Questions like yours can only be answered by a Nokia Care Point. This is a user to user support forum. You can locate your local care point using the link below. I suggest you contact them directly.
www.nokia.com/support
Moderator's Note: A more appropriate subject was provided.

Nokia Lumia 800 won't charge, stuck on loading scr...

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The white screen it's stuck on looks just like this: http://www.techwatch.co.uk/wp-content/uploads/2011/08/Three-Logo-235x276.jpg

You should contact the nokia care point and they will organise the device to be collected.
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

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please guys post the following bug as well. following bug is present in 5 of my frnd's lumia 800 as well. XDA please make sure this new issue reaches NOKIA. So that they can do something about.
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Dear,
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Broken touch screen on Nokia Lumia 800

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