Broken unlocked iphone 4 replaced with locked one! any help ?

hey guys
I bought my UNLOCKED iPhone 4 from the U.K and I dropped it in the water by mistake and took it to apple store they gave me a brand new iphone 4 but its locked! I don't use att! i activated the phone but when i inserted my t-mobil sim and says in the itunes its not supported! I told the apple genius that if the can give me a unlocked one they told me that i have to activate it that it will work but it didn't! what should i do? should i contact apple uk? do u think they would give me a new unlocked phone ?
thnx guys!

You purchased an officially unlocked iPhone in the UK and your iPhone was exchanged under warranty where? In the UK or elsewhere? If in the UK, Apple doesn't have any AT&T carrier locked iPhones in the UK to sell new or for an exchange under warranty. If in the U.S., your iPhone would not be exchanged under warranty here since Apple does not sell the iPhone as unlocked in the U.S.
The full retail sales price for the iPhone is the same. The $199 sales price for the iPhone in the U.S. is AT&T's subsidized or discounted price which requires signing a two year contract. There is no difference whatsoever except for the iPhone being carrier locked.
If you are in the U.S. now, your officially unlocked iPhone purchased in the UK should not have been exchanged under warranty here. The iPhone does not have a worldwide warranty. Regardless where you are now, there is one place and one place only that can resolve this and that is the Apple store where your iPhone was exchanged under warranty, so return there.

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Unlocked iphone replaced with a locked one

Last year in October I bought an unlocked iphone 5s in Thailand, I live in Croatia and had some issues with the screen and yesterday apple gave me a new replacement iphone, and the replacement iphone is locked. Been talking with Apple support yesterday for over an hour, and they suspect its locked to US AT&T (but not 100 % sure if its AT&T), they can see the store info where I bought it in Thailand but they say they can't do anything to unlock it, so they gave me phone number of AT&T and said they would unlock it wihout problem.
Anyway then I started talking to AT&T support then and been talking to a couple of managers for over 2 hours, they just keep passing me to another higher level person and in the end they said they couldn't do anything, their best suggestion was that I go from Croatia to the store in Thailand where I bought to iphone so they unlock it.
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Model: SVC,IPHONE 5S,GSM,16GB,GRAY,CI/AR
MAC: 78FD94CB1455
ICCID:
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Unlocked: false
Activation Status: No
First Unbricked Date:
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Whatever you do, do not use the factory unlocks, because then you will never be able to use your phone - this amounts to hacking your phone, which will void any warranty cover and perhaps brick your phone for good.
Anyway, what you need to do is go back to the Apple reseller who gave you the replacement phone in the first place and tell them that you had an unlocked phone and that the replacement they gave you is locked to AT&T and you need to demand that you give you another replacement phone that is unlocked.
If you went to the Apple re-seller for help in the first place and they were the ones who gave you the replacement phone, then it is their responsibility to give you another unlocked phone and not one that is locked to a network. They need to replace like with like, so if you went through them, then it is their responsibility and not Apple or AT&T. There is nothing AT&T can do for you to unlock the phone, as you never had a contract with them in the first place and Apple do not unlock phones anyway - only the carriers, so your first port of call must be the re-seller.
However, if you purchased the phone in Thailand you have no warranty cover for Croatia - iPhone warranty is not international, so to get a proper exchange and warranty cover, you will really need to go back to the Apple store in Thailand where you purchased the phone to get a proper unlocked replacement and this iw what you should have done in the first place.
iPhone warranty is not international so the Apple re-seller in Croatia need not have helped you in the first place, which is probably why you got a locked phone as a replacement, but your first port of call is them, as you dealt with them in the first instance.
They gave you a locked phone as a replacement, so ultimately, they need to replace that locked phone with an unlocked phone as you had.

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Broken unlocked iphone 4 replaced with locked one! any help ?

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