Broken xperia z 2 screen while cleaning

I bought a xperia z 2 just a week ago and now the touch screen cracked while I was cleaning the glass. How is that even possible? It cracked as if I poured hot water in a layer of ice. Now that I went to claim the warranty to the mobile company. they dont even accept it and asks for extra 385€ to repair the glass. I will never buy sony's phone ever again in my life...Waste of my 600€ and all my savings..

sorry to hear that but yo have to contact your local Sony Xperia Care 
http://www.sonymobile.com/global-en/support/contact-us/
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

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