Broken Zen Sleek PHoto a week after a Broken Zen Mi

hey folk,i have a problem my creative sleek photo was working perfectly one minute when i was arranging my music on it and then 5 minutes later i went upstairs to listen to it and it wouldn't switch on. i plugged it into the pc and it still wouldnt work. i only purchased it off my mother a week ago and she only had 400 songs on it and it was never really used. the reason i purchased it is because last week my zen micro stopped working and creative told me it was problably the harddri've and said send it in for repair which i didnt as it was out of warrenty. but now my new zen sleek photo is gone. i am so upset and the money this is costing me is alot. i need some advice. does anyone think it could be down to my pc??thanksstephen

Alright so after messing with it till the wee hours of the morning, I have come to the conclusion that it only freezes when trying to transfer certain songs. However, ALL my songs are in the MP3 format. But whenever I try to transfer them, it gets to 00% then freezes. Then I have to CTRL+ALT+DELETE to end the program, clean up and reboot my Zen, then its ready to go again. Still confused.

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Zen Sleek Photo Freezes/Locks Up after about 5 minutes usage (need to drain battery to recov

Hi,
My 20G Zen Sleek Photo has just recently transformed itself into a useless brick.
No matter what I try and do, it always ends up freezing after about 5 minutes usage. When you force a reset it does unlock but when it comes back on it sticks on the Creative "copyright" start up screen.
I've reformatted and re-installed the firmware several times but with the same result.
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The only time it totally unlocks is when you either:
() let the battery fully drain and then recharge it or
(2) you disconnect the battery lead and then press the On/Off switch for several minutes.
I've looked everywhere for a solution/reason but nothing. You find plenty of people with the same problem but no answers. Surely someone knows how to fix the problem
Is it a faulty battery (unlikely because mine charges up fine and holds it charge well)
Is it the hard dri've (very unlikely since the player can start up correctly [given the above recovery procedure] and play tracks within the 5-0 minutes you have available)
Is it the firmware (I doubt it, I can't see what the firmware's got to do with a delayed lock up, having worked fine up to that point)
Is it the motherboard (maybe....., to my mind it points to a component failure that allows an electric charge to build up and not dissipate, the only way to discharge it is to short the battery pins [with, I hasten to add, the battery removed!])
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Has anyone within the Creative community successfully solved this problem Has anyone received a decent answer from Creative
I find it staggering that the guys at Creative have washed their hands of this problem. They, after all, are the most likely people to identify the problem - only they have a schematic of the motherboard that would allow them to investigate and locate the problem.
For the record the firmware I'm using is v .0.0.
Any guidance would be much appreciated,
Victor

Is there really no one with an answer to this problem or have I overlooked a previous post that explained the fault.
BR
Victor

Zen Sleek Photo gets USB DEVICE NOT RECOGNI

I have ZEN Sleek Photo which i use for about a week now.
Today I connected the player to the computer and got
"USB DEVICE NOT RECOGNIZED" window in Win XP
and the Zen Photo froze.
Disconnected it, reset it using a pin, then turn it on and it's "re-building library"
It works good as a player but i can't connect it to the computer.
Tried restarting the computer, restoring the windows to a previous day, connected to all possible USB ports nothing hel
ps.
Hope for an answer
Thanks in advance,
Danny
UPDATE.... PROBLEM SOLVED.. LOOK BELOW.. FRED'S SUGGESTIONMessage Edited by dindia on 07-24-2006 2:49 AM

fred38 wrote:
Hi i had this problem too and the solution was amazingly simple. (I found it by searching on Google for ages!) Turn your pc off and then unplug it from the mains for approximately 30 mins. I know it sounds crazy but apparantly static electricity can cause problems with usb devices particularly if you have your device already plugged in to USB port-Windows forgets its there! After 30 mins plug your pc back in to the mains and voila! your Zen will be recognised again.
2:44 AM : After 30 minutes of trying to fall asleep with no success turned on computer and connected the Zen... Didn't have much expectations, but IT WORKED! IT REALLY DID! WINDOWS FOUND THE DEVICE CORRECTLY AND EVERYTHING IS WORKING NOW!
THANSKS FRED!
Danny

Zen Sleek Photo cannot be switched

From one day to another, my new Zen Sleek Photo can not be switched on anymore. Yesterday I charged it, so I am a bit worried. Especially because the on/off button still is lit, but nothing happens when I press it.
Usually when the batterie is low, the screen lits with that message when I press the on/off button. In combination with the fact that I charged the device yesterday and did not use it that much, I am worried something is broken.
Or can somebody say it is still possible with the on/off button lit, that the battery is too low to display the message that it needs to be charged? But still, how can it be that the player is empty, if it automatically switches off when nothing happens? Sure, it's possible I left it on while playing, but it plays album time and then sto
ps.
And if it doesn't detect any user-activity, it automatically switches off after 5 minutes.
Has anyone got the same problem and knows the sollution for it's
Please help, thanks!!
Best regards,
Maarten (Holland)

Hi Maarten,
If it's already charged, try resetting the player to see if it will start up then. If it hasn't been charged or you're not sure, leave it charging for a while first and then try the reset.
If this does not help, then I would advise contacting Customer Support directly for assistance, as there could be a problem with the unit.
Cat

ZEN Sleek photo not recognized tried everything HEL

i bought my zen photo sleek today, the software installed, the device was recognized. I started transferring files which stopped at file 97 and didn't do anything. I clicked cancel which made the tranfer window freeze and not respond anymore. Task manager didn't open so i rebooted my computer. After this the device wasn't recognized anymore. since then i've tried EVERYTHING i could find on this forum but failed. all setting seem to be ok, i reinstalled al the software twice, downloaded the hotfixes etc. nothing works. I mailed customer service and am wiating for a reply, anyone any ideas in the meantime ?

general_tomorof wrote:My firmware is version .0.0eaifaik, for the zen sleek photo there is no v2.xx..the release was only few weeks ago, so the firmware is very new and maybe not full functionable on all pc's.and it is not possible to update your firmware without connection to your player..Edit: i already installed WMP0
Apologies, I just noticed this was a Sleek Photo, rather than the original Sleek.
I'm guessing the Sleek Photo must be PlayForSure, so for some reason Windows is not picking up the MTP device driver. You can try forcing Windows, through Device Manager, to look in the directory C:\WINDOWS\INF where the MTP driver information is located.
Failing that, have a look at the link "problems with connecting using MTP firmware" in the FAQ post.

Creative Zen Sleek Photo Firmware Download does not recognize my pla

My Creative Zen Sleek Photo recently froze up. After restarting it, the "firmware problem" screen popped up. After reading up on it a bit, I decided to first clean, then reformat, and then reload the firmware. Everything went smoothly until I went to load the firmware back onto my Zen.
For whatever reason a screen pops up that says that my device is not connected to the computer, when it, in fact, is. I have tried several things including uninstalling Windows Media Player and repeatedly cleaning and reformatting in hopes that it would recognize it.
I have had no prior problems with the computer recognizing the device and I have loaded quite a bit of music onto it through this computer. Can anyone please help? Any more ideas? Anything will be helpful and appreciated. Thanks?

HelloHave a look at this thread http://www.anythingbutipod.com/forum...ead.php?t=6328?I had a similar problem with a Zen Sleek Photo and I am sure that this was the thread I used to recover the player when a firmware upgrade failed. Regards?

Zen Sleek Photo: support for Album A

As the title already says: will there be support for Album Art for the Zen Sleek Photo in future firmware versions?

Yes I also ask the same question. I ordered mine earlier this week and thought the sleek would support album art. I actually downloaded MediaMonkey and took about 6+ hours going thru and organizing everything and making sure every album had an album cover. Please Creative just fix this one setback and it would be an even sweeter player then it already is! I couldn't afford to get a ZVM but the Sleek Photo was the next best thing. Please we're not asking much just help us out. There are people out here that still use your earlier players and are being left in the dust...don't leave us there when we know that you can fix it or provide us a way to fix it. Thanks!

Got My Zen Sleek Photo! Now... Creative Playcenter

I have just got my Zen Sleek Photo this morning (yay! its really, really good by the way) replacing my broken original Jukebox Zen, the original Zen used Creative Playcenter, which I am used to and really like, this sleek uses Creative MediaSource which I don't like, is there any way in which the Sleek Photo, or Sleek if you have one of those, can connect with the Playcenter software?
If this is not possible then could you possibly help with the fact all the music files are stored in folders like on windows explorer, when looking at it on creative media source, this makes it ultra extreme to organise in my opnion.
If i havn't explained that very well, just say, and I'll give you some more details, as I'd really like some help with this, also ask me what you want about the Zen Photo if you want to know about it.

I'm afraid that isn't possible, Playcenter is an old application and was replaced with MediaSource, Playcenter isn't compatible with newer players.
I think what's happening here is that the interface you're seeing is different to the old ones, partly because MediaSource is new, but also (mainly) because the player is an MTP-compatible player, so it'll be a little different to the way the older players behaved.
There should be another application included with that, Zen Media Explorer. You can also use Windows Media Player 0. Perhaps you could try those and see if you prefer them.
Cat

Zen Sleek Photo, Zen Xtra, and Vi

I know I?ve posted about this before, but new folks visit here every day, and the information contained in these posts can get buried after just a few days. If the moderators wish, they can remove any earlier posts that I have put up here on this board.
This concerns problems with Vista and the Zen Sleek Photo mp3 player. The Zen software is not compatible and won?t install.
After receiving some information from ?Creative, and after some further experimenting on my own, I have put together a procedure that will, in fact, do a full install of the Zen Sleek Photo on a machine running Vista.
I have also discovered that this installation procedure also works for my Nomad Zen Xtra ? an unexpected bonus!
It worked for me, and I have received feedback from several dozen people already who have used this procedure with 00% success, so I know that it works!? I am currently getting three or four requests daily for this, and most have been kind enough to follow up and let me know that it solved their problem.
I will send this info, in Word document form, to anyone who requests it. Just email me at:
[url=mailto:[email protected]">[color="#0000ff" face="Times New Roman" size="3">[email protected][/url]
Dave McClay

Dave, I tried to send email to [url=mailto:[email protected]">[email protected][/url]?but it's bouncing back. Can you pl post your correct ID? I'd like to get the procedure for Zen Sleek Photo Installation on Vista. Thanks?

Zen Sleek Photo Installation Wo

Hey guys, I just bought a Creative Zen Sleek Photo MP3 player and i'm having trouble installing the driver. After plugging it in, windows detects the new hardware and goes thru the installation process the driver. At the end it tells me:
"Cannot install this Hardware.
There was a problem installing this hardware.
MTP Device
An error occured during the installation of the device.
The required section was not found in the INF."
There are only two INF files, one located in the root and one within Walmart/Files. I manually directed the installation wizard to both directories but the end result for both is the same. Nothing Happens.
Just wondering if anyone has encountered a similar problem or if there is a fix around for this?
Cheers
(winxpsp2)

Hello, I have had the same problem and had great help when I emailed creative.com. They recommended I uninstalled the software, disabled my broadband and disabled my spamkiller and security packages. Once I had done this I reinstalled and now my player was recognized immediately. This had never happened before. I now can download. Hope this helps Forgot to say also I had to make sure I had windows service pack 2.

Zen Sleek Photo - Can't reload firmw

I acidentally erased the firmware on my Zen Sleek Photo and I've been having troubles re-loading it. I downloaded the only firmware available on Creative's site for the Zen Sleek Photo and tried to run it, but it keeps saying that my player is not connected. My player is in fact connected and I don't know why it's not picking it up. I know Microsoft Windows is picking it up because I get that pop up that asks what I want to do when a media device is connected. I am basically stuck in recovery mode now because I can't load the firmware. Does anyone know how to fix this?

After hours of searching around the forums, I finally found the solution. I downloaded the hotfixes found here http://ask.americas.creative.com/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=ww_english_add,U={B8F6030-DA4F-D3-94F4-00500463020E},Company={CEAE26D-879-4C00-AC9F-03BC258F7B70},d=3025443648,VARSET=ws:http://us.creative.com,case=793
They'll fix the problem even if you don't use an online music subscription.

Zen Sleek Photo won't turn

My Zen Sleek Photo won't turn on period. I'm kind of scared because I just bought it and finished getting all my music on it. I tried putting the charger in because that usually turns it on but that didn't work. I tried holding down the on button. I tried to access it from the computer with the USB cord and that didn't work. So if anyone has any help please tell me.

Try resetting it, with a paperclip (put it into the reset hole and you should feel a very small "button" to press with it).
Leave it charging for a while aswell, in case it has run completely out of power. If it still doesn't work after trying those two things, then I would definitely recommend contact Customer Support directly, as there could be a problem with the unit.
Cat

Zen Sleek Photo - Dust Gathering Inside Scre

Purchased a Zen Sleek Photo a few weeks ago, and there is a gathering of dust below the screen, it isn't really noticable when the backlight is on, but when the screen is blank there is quite a lot of dust particles contained within.
Is there any way of cleaning the inside of my screen, Or am I stuck with it's Also, has anyone else had this problem?Message Edited by Blue_Lines on 05-23-2006 07:36 AM

This is a very common problem, and yes, you are going to have to deal with it.... There isn't a way that I know how to open the product to clean this screen. Sorry....
If there is a way, then please, someone post a how to. I would like to clean my scrren as well....

Zen Sleek Photo Fro

Hey, I have a Zen Sleek Photo (20 GB) and after adding media to it, I removed the USB cable when it said it was okay to, and it froze on the "Please Wait. . ." screen. The lights are permanently on, I can't shut it off, and when I try to plug the USB cable back in, it says the computer doesn't recognize it. Please Help!. Thanks.

http://forums.creative.com/creativelabs/board/message?board.id=dap&message.id=3

Zen Sleek Photo Driver nee

I lost my zen sleek photo installation cd and now need the drivers, what should i do'? could anyone upload somewhere the installation cd image file?

I had the same problem. After stumbling around I finally clicked the "Identify Your Product" link in the "Downloads" section and then selected MP3 players. This gave me a page listing all the MP3 devices with their product numbers (http://93.95.7.84/SRVS/CGI-BIN/WEBCG....com,case=0848). From this page, I selected the Zen Sleek (NOT the?Photo!). That brought me to this page: http://us.creative.com/support/downl...ring=DAP-HD008.
I downloaded the latest DRIVER?there (version 2.0.00). Direct link: http://us.creative.com/support/downl..._US_2_0_00.EXE?When you're installing, it will say things about Nomad Jukebox, but just keep going. It worked for me. Hope that works for you also!
=?EK?Platform: Dell GX260, P4 2.8Ghz, 384MB RAM, WIN XP HOMEMessage Edited by dj_ek on 02-07-20070:2 PM

Broken Zen Sleek PHoto a week after a Broken Zen Mi

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