Brother all in one unable to scan

I have a new Macbook Pro running 10.8.1 and a 3 year old Brother MFC 7840W. I can print wirelessly without problems, but I am now unable to scan (I was able to previously with my older Mac running 10.7 using Preview). The Mac recognizes the scanner and proceeds to scan the document, but the scanned image is not saved to the desktop (where I told it to save), or anywhere else.
I've tried using Preview, then Image Capture to scan, and tried downloading the most recent drivers from Brother's website, to no avail.
Any thoughts?

Yes kieveb but have you tried using the "Image Capture" application that came with your computer?
I have an Epson all-in-one but the "Image Capture" application does a better job on scanning.
Make sure your AIO is turned on, then fire up the "Image Capture" application. It should be able to "see" your scanner.
Also make sure that you have set Image Capture to save your scanned images to somewhere where you can see them (I use the Desktop)
Then take it from there.

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HP 5610 Officejet all in one unable to scan

have misplaced the original installtion CD. have dowloaded from HP the complete program. I am able to print documents from pc, however, unable to scan as I have no ico or possibility to access the printer from PC. My initial installtion had a page that came up that asked what you wanted to do, scan, print, copy or fax. This new installtion does not show this option. Have reinstalled several times but still no access to this control icon. How can I get this back.?. Thanks for any help, this has me bottle necked at the moment, as scanning is what I really need to be doing at the moment. Thanks again

Hi @cedi,
Welcome to the HP Forums!
I understand that you are unable to scan with your HP Officejet 5610 on Windows 7. I am happy to help you with your scanning concerns!
I would recommend this scanning guide, A 'No Scan Options' or 'Scan settings are not set' Message Displays for HP All-in-One Printers When ....
Hope this resolves your issue!
RnRMusicMan
I work on behalf of HP
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Photosmart 7525 All in One - Unable to Scan to Computer

Unable to "Enable Scan to Computer"
I've downloaded the most recent downloads and drivers.
Running Yosemite 10.10.1 on Mac
WiFi connection confirmed
HP Utility - Photosmart 7520 series > Scan to Computer > "Scan to Computer Cannot Be Enabled"

Hi @sarahxtemp,
Looks like we may need to try a different uninstall approach and see if this gives us the Scan to Computer option.
Move the files and/or folders to the trash, drag and drop
Macintosh HD/Applications//Hewlett-Packard folder
Macintosh HD/Library/Application Support/ - delete all files and folders regarding HP/Hewlett Packard
In Macintosh HD/Library/Caches - delete all files and folders regarding HP/Hewlett Packard
Macintosh HD/Library/Documentation/Help/ - delete all files and folders regarding HP/Hewlett Packard
Macintosh HD/Library/Frameworks/HPServicesInterface.framework
Macintosh HD/Library/Frameworks/HPSmartX.framework
Macintosh HD/Library/Image Capture/TWAIN Data Sources/HP Scan Pro
In Macintosh HD/Library/Image Capture/Scripts - delete all files and folders regarding HP/Hewlett Packard
In Macintosh HD/Library/Preferences - delete all files and folders regarding HP/Hewlett Packard
Move Macintosh HD/Library/Preferences/loginwindow.plist to the desktop. NOTE: Not removing the file loginwindow.plist during the manual uninstall could cause the uninstall to be unsuccessful.
In Macintosh HD/Library/Printer/hp - delete folder
In Macintosh HD/Library/StartupItems, drag the following folders to the trash, HP IO and HP Trap Monitor
In Macintosh HD/Users/USERNAME (this should have a symbol of a house next to it)/Library/Preferences, drag the following folders to the trash: *Any files beginning with com.apple.print, *Any files beginning with com.hp, *Any files beginning with Hewlett-Packard, *Any files beginning with HP or hp
In MacintoshHD/Users/USERNAME/Library/Printers, drag any All-in-One printers listed here into the trash.
Drag the HP icons from the Dock and drop it on an empty space on the desktop. The icon will disappear.
Close all open windows.
Restart.
Empty the Trash.
Follow these steps to remove the print driver and other software from a computer.
From the computer desktop, double-click the Macintosh HD  icon.
Double-click the Library folder.
Double-click the Printers folder.
Right-click the HP folder, and then select Move to Trash.
When prompted, type the Administrator name and Password for the computer, and then clickOK. Wait for authentication to complete.
Double-click the PPDs  folder.
Double-click the Contents  folder.
Double-click the Resources  folder.
Locate your printer in the printer list, and then right-click on your printer and select Move to Trash.
When prompted, type the Administrator name and Password for the computer, and then click OK. Wait for authentication to complete.
Click the Trash icon on the taskbar, click the Empty  button, and then click OK to empty the trash.
NOTEBy clicking OK, all items in your trash will be permanently deleted from your computer. To delete one item in the trash, click that item to highlight it, and then click OK.
On the upper-left corner of the computer desktop, click the Apple menu icon, and then click System Preferences on the drop-down menu.
Double-click Print & Scan.
In the Printers list, click your HP printer, and then click the Minus button to delete it.
Restart the computer again.
After logging in, Repair Disk Permissions
On the Dock, click  Applications, and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
Click the Repair Disk Permissions button at the bottom of the window.
Once the repair is complete, restart the computer .
Restart the computer.
Install the software; HP Photosmart 7520 e-All-in-One Printer Full Feature Software and Drivers, once the software is successfully installed we can then delete the loginwindow.plist from the desktop.
Download and install the HP Printer Drivers for OS X.
**Source
Please let me know if this resolves the issue.
HevnLgh
I work on behalf of HP
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Officejet 5610v All-In-One Unable To Scan

My operating system is windows VISTA Home Premium. I am using Scan Doctor to find out why I can't scan a document to my hard drive.
Solution Center Error:
Your system needs an update to fix this Solution Center error. Click 'Get Update' to download the update. Once the download is complete, run the downloaded file to update your system.
I click Get Update and receive this:
Could not open page
The service or information you requested is not available at this time.
Please try again later.
(Error: system-websrv_unavail)
If anyone can help I would really appreciate it.

Hi,
Check the Update section below:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=2093&lc=en&cc=us&dlc=en&sw_lang=&product=4411...
Rather than the first HP Update an of the other updates may apply, I would suggest starting with the latest update in the list.
Hope that may help,
Shlomi
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Image Capture and Brother all in one printer...help!

Hello,
I have a Brother all-in-one printer MFC-420CN. I just upgraded from a PC to a Mac. Almost everything works perfectly...I can print (wirelessly or not), send faxes, and scan using Brother's own Control Center utility. However, I wanted to use the printer also with Image Capture. I downloaded the scanner driver from the Brother site, however when I start image capture I get the message "No Image Capture device connected". If I go to Devices => Browse Devices, I can actually see the printer driver shown as TWAIN Data Sources/Brother Twain, however it doesn't show as being connected. If I click on the "Use Twain UI" button, it brings up a Brother Twain window, but if I click Scan nothing happens. Does anyone know why the mac can see the driver but thinks it's disconnected? Also, under "kind" there's a swirly icon, but I don't know what it means (sorry, Apple newbie).
Thanks!
GC

Interestingly here is what I received from Brother. (Note that scanning using the Control Center works fine.):
Dear Brother Customer,
Thank you for taking the time to write to us.
Is your machine able to scan using the Brother ControlCenter software?
If you are able to scan with the ControlCenter, the drivers are
installed and working properly.
Your issue is with Apple's Image Capture software and should be referred
to them for support.
When you open the Apple software, you will need to click DEVICES in the
Menu Bar, then select the disclosure triangle next to TWAIN devices to
reveal the Brother TWAIN device.
Select the Brother TWAIN and click OK.
You should now be able to scan with Apple's Image Capture application.
For any additional assistance with the Apple application, we suggest you
contact Apple for assistance.
We hope this information will be useful to you. If we can be of further
assistance, please let us know.
Best Regards,
MFC Macintosh Support
Brother International, USA
Email: [email protected]
So, who owns the problem: Brother or Apple? If I go to the Apple Store I see Canon and HP scannners for sale but not Brother. Maybe that is part of the problem. Corporate relations between Brother and Apple.

My HP LaserJet 3055 All In One does not scan using Windows 7 - 64bit.

My HP LaserJet 3055 All In One does not scan using Windows 7 - 64bit. I can copy and print only. Thanks.
This question was solved.
View Solution.

Hi,
Is the printer connected to your PC by USB or network?
By using USB connection, you may scan using the Windows Fax and Scan software integrated into your OS.
Scanning through a network connection unfortunately supported on Windows7 32 bit only, as you may find listed within the About network scanning section below:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?&objectID=c02539136#A2
Regards,
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

HP Office Jet J6480 All In One - will not scan with Mac OS 10.8 .3

I have been unable to get my HP Office Jet J6480 All In One to scan after upgrading to 10.8.3.I have followed other posts and have installed the most up to date driver (http://support.apple.com/kb/DL907) but each time i try to scan from the HP device manager or the photosmart studio, it says "Sorry, scanner could not be intialized. (scanner not found)" I have tried making sure there are no other updates by clicking on settings in the device manager and clicking check for updates but it tells me "server not availalbe - the software service is currently not available. please try again later" and i have gotten this error for the last week.
I followed the second set of instructions found here: http://h30434.www3.hp.com/t5/Mac-Printing-and-Scanning/HP-Software-Update-Server-Unavailable/td-p/18... to try to resolve that issue and have installed the software found at the link. I rebooted my computer and am still having the same problem.
Note: My printer is wireless and i have not hooked it up via a cord. Will that make a difference?
My printer seems to be printing fine.
Thank you for any help you can provide.
Sara
This question was solved.
View Solution.

Try scanning from your Mac. Use Image Capture app in your Applications folder.
Click once on the scanner on the left side, then click on Show Details along the bottom. Along the right side you will see LOTS of options for scanning and saving.
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I am employed by HP

HP5510 All-In-One won't scan entire page image

Is there a setting or something that I'm missing when it comes to scanning with my 5510 All-In-One? I'm scanning to my MacBook using OS X. And yes, I'm placing my document in the appropriate corner, but I'm only getting a small portion of the 8 1/2x11 page instead of the entire page. I turn it every possible direction and it's still not scanning the entire page. Suggestions?

Hi @bonbon2D,
I see by your post that you are unable to scan the full image on the Mac. I can help you with this.
I have provided a document for how to scan and change the scan settings.
Scan.
Check the driver name that is installed for the printer. The Airprint driver might be installed instead of the Printer's driver. (usually defaults to Airprint)
Click the Apple menu and then click System Preferences. Click Printers & Scanners, highlight the printer name on the left side and on the right side of the screen should show the name.
If the printer name shows Airprint, then that is the Apple drivers. Delete it and add the printer name back in from the list. Click the - sign to delete the driver and then click the + sign to add the driver, might have to click the drop down to select the printer's name to add it in.
What operating system are you using? Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
What application are you trying to scan with?
How is the printer connected? (USB/Ethernet/Wireless)
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Officejet Pro 8600 e-All-in-One Printer - N911a: Scan & Copy in color results in full cyan page

Product Name: HP Officejet Pro 8600 e-All-in-One Printer - N911a
OS: Windows 8.1 64 bit
I noticed the problem: After I scanned a medical card that was 80% cyan.
Problem: The problem persists when scanning/copying using the ADF or using the scanner glass bed.
Only occurs during color scanning or copying. I can print a file from my laptop or home pc with no issues, as long as the color file did NOT come from my printer.
If I had scanned the small O'Riley's note in black & white there would have been no streaking.
I have reset, used the HPP Dr., cleaned the glass, etc, & followed Solutions 1 - 3 http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c02881567&lc=en&product=4323659&tmp...
I sincerely appreciate your assistance.
Rene'

Hi @Veritasabt,
I see that you are having issues scanning and copying in color from the glass and the ADF. Thank you for providing the screen shot. I can help you out today.
Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation.
Update the printer's firmware. HP Officejet Pro 8600 N911a Firmware.
Try scanning again to see if you have the same results.
Please check your private messages for additional steps to try.
In the forum beside your handle name just click on the envelope to view it.
Have a nice weekend!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

HP Officejet Pro 8600 Plus e-All-in-One - terrible print & scan options

I just purchased an HP Officejet Pro 8600 Plus e-All-in-One an the print options look like they were written by someone from the 1990s. There are no options for lower resolution - only draft, normal, best and no option for black and white - other than grayscale. The print options box is the default box that was originally develped in the 1990s - no kidding. I also tried scanning some items and the box to see the scan is about 5" x 5" and there is absolutely no way possible to see what was scanned. I originally loaded the software using the disk provided witih the printer, but then I went on line and downloaded the "Full" version - which loaded exactly what was on the disk. I can not believe HP is even selling this thing with these types of drivers. I loaded the drivers onto my HP Desktop, running Windows 7 home, 64 bit and my HP laptop running Windows 7 Ultimate, 64 bit. Both HP computers are Intel I7 Quad core computers w/ 9 & 12 Gb of RAM respectively.
What gives? Do I need to return this thing because it certainly does not work properly and is not up to the HP standard we expect - especially for the $300 it costs to buy the thing. I bought this all in one because HP refuses to update the drivers of my older HP scanner to support Windows 7. That scanner showed the preview with a full screen, allowed me to change resolutions of scans, colors, etc.
Has anyone else experienced this type of garbage?

I agree the HP customer services and product services suck. I have an Officejet Pro 8500 and consistently had problems.
I think I'll change to a Cannon printer or another company. It is apparent that HP does not care.

HP 7520 All in One "Unable to Communicate with Printer" msg

We have a HP all in one Photosmart 7520 printer- it is USB connected to a mac (OS Snow Leopard I believe). This was the original set up. When I moved back here I was able to set up a wireless network with the mac as the host computer (connecting the modem to a Linksys router). I was able to set up my windows 7 PC to this network and to the printer with no problems and was able to print to the printer for months. Now I am getting this error "Unable to communicate with Printer" and says it is unable to to be completed because the printer is unavailable or not connected.
The printer IS connected and on. My PC can see the printer listed in the control panel (I in fact uninstalled and reinstalled to see if that would fix the problem- it didn't). The only thing that has changed since I originally set this up was that I added my second PC (Windows XP) to the network but I don't think that's the cause of my print job requests failing to print.
I do know that the modem itself has been reset a couple of times due to the cable deciding to drop out a couple of times. Could this be the reason why?
What else can I look at to try to get my PC to communicate fully with the printer. I've tried printing from googlemaps as well as a short notepad file.
Thanks!
This question was solved.
View Solution.

Let’s try this.
1. Verify in the printer that 'Auto Off' is disabled. Use the Embedded Web Server (EWS) by going to the
    printers IP address in your browser, Settings Tab/Auto Off. Or use the Printer Assistant, Printer Home
    Page (EWS).
2. Set a static IP in the printer outside the DHCP range of the router.
In the router:
3. Use a fixed wireless channel like 1,6 or 11, never 'auto', try channel 1 first then the rest.
4. Set router to 20Mhz only, or 145Mbps depending on router.
5. Always use WPA2-AES (Personal) encryption, but you can try ‘mixed’ mode.
6. For the routers security, disable WPS and never use it and disable UPnP so nobody can hack your
   system (if you want to know why, search the web).
7. If you have a dual band router (2.4Ghz and 5.0Ghz bands), make sure the SSID’s are NOT the same,
   they must be different for all bands, even for any Guest networks.
8. Save all settings. Power off both, wait 5 mins. Power on router wait 3 mins.
9. Power on printer and verify it reconnects to router.
Windows 7/8/8.1   Is Network Discovery on or off?
Control Panel\Network and Internet\Network and Sharing Center\Advanced sharing settings.
Under Home or Work (current profile) \ Network Discovery.
Select "Turn on network discovery" and save changes.
Now try.
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If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

Canon MG2200 All-In One won't scan?

This is really frustrating me.
Originally, i had purchased a PIXMA MG2100 All-In One printer and it worked fine. One day, however, the scanner stops working. Next the printer won't connect at all, and after some e-mails with customer support they send me a PIXMA MG2200 to replace the other, which had some problem needing factory repair.
After uninstalling and re-installing the new one, everything seems fine until i see that the scanner still won't work. I've tried it on my desktop and laptop, but it gives me the same error that says it's warming up, stops, then there's a connection problem, the scanner might be off or busy, USB connection error, please turn off and try again and scanner will shut off...yadda yadda yadda.
I've tried re-intsalling the drivers, checking for error codes on the printer screen, buying a new USB cable, changing the nearly-empty ink cartriges to new ones -- nothing works. I'm tempted to just throw the thing away and getting a different brand. I really need the scanner for what i do.
Does anyone have any solutions to make the stupid thing work? I don't understand why it won't. My last hope is buying another USB because the first one i used ended up being bust. The second one worked but only for the printer. It's not old, i got it with the printer last time, but it failed to solve the connection problem.
I use Windows 7 x64 btw. Windows XP on the desktop.

I GOT IT TO WORK.
I don't know if this will work for you adriftwaterbaby, but i bought a new cord and made it autoscan while it was doing that operation stuff right after turning it on.
I tried it with the old cord, and if i scan while it's doing its business, it works.
This is really stupid, and i'm afraid i'm going to have to change brands next time i buy a printer.

J3680 All in One says no scan options for Windows 8.1. Used Photo Smart on Windows Vista.

Prints, not scans with my 8.1. Both HP products. Could I download Photo Smart? Guy w/exact same printer had same problem & got no reply. Any free HP info? Can I take screen shot of photo and transfer to file?
This question was solved.
View Solution.

Hi @ahpaige,
I see by your post that you are able to print but not scan on Windows 8.1. I can help you with this.
Did you download and install the Full Feature Software?
HP Officejet J3680 All-in-One Printer Drivers.
The classic Windows driver is probably installed, which provides basic functionality.
Download and run the Print and Scan Doctor. It will diagnose the issue and might automatically resolve it. Find and fix common printer problems using HP diagnostic tools for Windows?
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

I'm using windows 7 with a hp deskjet 3059A e Printer All-in-One J611n not scanning pc not found

My Deskjet 3059A e printer all-in-one J611n was working fine til my pc crashed. Now I can't get it to scan. Says computer not found & it is switched on to my pc via usb cable.... Help

Hello @terezaferreira , Welcome to the forums
I read your post about the scanning problems and I am here to help you out.
I would first suggest you restart the computer completely, and power reset the printer:
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
Ensure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power and may help greatly.
Now with both the printer and PC powered on, run the Print and Scan Doctor from your computer and send me a screen shot of the results or write me back with the detailed results.
Try scanning from the HP Software on your computer, and also scan from the printer to your PC. Tell me if either ways worked and what happened!
Have a great Tuesday
R a i n b o w 7000I work on behalf of HP
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Photosmart 3210 All in One - can't scan

I have uninstalled and reinstalled my Photosmart 3210 All in One printer a few times in the last month and a half. It hasn't solved not being able to scan. I have to use Microsoft Paint to do that. It keeps telling me the Digital Imaging monitor has been deleted or moved. It also can't find HP Twain Scan. I need help. the process listed earlier did not work. When I right clicked on HP Digital Imaging Monitor and Run as administrator, it said it was no longer in that location.

Hi ruthmarq,
I have done some research and I have located a document that deals with when Scanning Stops at the Preview Screen when the Printer is Connected to the Windows Computer with a US.... This document also has the link to the HP Print and Scan Doctor.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
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W a t e r b o y 71
I work on behalf of HP

Brother all in one unable to scan

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