Brother MFC 7360N scanner not recognized after 1 year Windows 7 64 bit

Past month scanner is not recognized but can print and fax uninstalled all software and reinstall from Brothers website multiple times including their uninstall tool did firmware updates and control center update changed ports on the router switch and
ran a new cat5e cable Still cannot detect scanner on the network brothers says it's a Microsoft problem Any suggestions

Hi,
How is the current situation? Did you try the suggestion provided by AboveInfranet?
Also try to remove Scanner and its drivers, then reinstall it for test.
Karen Hu
TechNet Community Support

Similar Messages

  • Scanner not recognized after first scan.

    I have a new IMac and a Brother MFC-7860 DW. Today I scanned an image and then went to scan another image and Photoshop 6 would not recognize the scanner. If I turn off and on the Brother or restart Photoshop it recognizes the printer. This is ridiculous. Does anyone know how I can fix this.

    Check for the latest firmware and drivers first.
    http://support.brother.com/g/b/downloadlist.aspx?c=us_ot&lang=en&prod=mfc7860dw_all&os=132
    This will show you how to set it up. You might check it to be sure.
    Brother International - Frequently Asked Questions  OSx driver install and configuration.
    I have an MFC 6490CW myself. I use the wireless function and it seems to work well through my router, scan or print on my Macbook running Mavericks.
    I use Photoshop CC and CS6.

  • EPSON SCANNER NOT RECOGNIZED AFTER ML UPGRADE.

    Mac Pro 2009,  8GB RAM, ATI Radeon HD 4870 512 MB, OSX 10.8.2 
    I hope I can make myself clear... I just upgraded to ML and right now I'm not so sure it was a good idea BUT I am going to struggle thru the issues...
    The big issue is that I now have to replace Photoshop CS.
    I do not want to replace my perfectly good scanner. When I select the scanner (epson perfection 4490 photo scanner) I get this popup window.No explanation on where to go from here.
    I went to the Epson site and found the driver needed for this upgrade. It tells me to use the Mac Software update feature and download the correct update from there.
    I did as directed and the needed scanner update is not there AND this is the only way it will work per Epson.
    Any help will be much appreciated
    Wally

    Thanks Eric - that would be a pain in the toot. I tried it and it looked like it was going to work. It recognized the scanner and let me do an overview and crop what I wanted but it would not let me change any options such as resolution, etc.. I started scanning, heard a few unfamiliar noises and the "no scanner available" message. I close Image Capture and reopened and get "no camera or scanner available".
    Thanks for your input Eric.
    Wally

  • Officejet 6500 scanner not recognized after driver upgrade with Mac OS Lion

    I have an Officejet 6500 E709n. Using Mac OS Lion 10.7.5 all software is updated.
    I was having printing issues so I "reset printing system" thru Mac System Preferences and uninstalled my print drivers that originally came with the printer from HP. I am using the drivers updated by Mac OS Lion.  The printing problem was solved! Sadly, I now have no scanning capability. I have followed many suggestions on scanning that I've found here on the forum, but my system no longer recognizes my printer as a scanner. The scan option is not even visible under the "print and scan" window in system pref. (I used to be able to click "print" or "scan" buttons on the printer window but even now there are no buttons giving those options).
    Thanks for your help and time! 

    Hi,
    As I understand from your email that you are unable to scan from the MAC OS X System, this is due to the software issue, so we need to uninstall and reinstall the completed software,
    Please follow the steps below and let us know how it was.
    Step 1:- Run the Scrubber to uninstall the previously installed HP printer drivers
     • Double click on the Macintosh Icon.
     • Click on Application and then on Hewlett-Packard.
     • Click on HP Uninstaller.
     • Select the device and press and hold Control + Options + Command (Apple) keys on the keyboard.
     • Click on Uninstall.
     • You will get a popup window “Are you sure you want to uninstall all HP Software packages”.
     • Click on OK to continue.
    Note: It will remove the software for all HP printers. If you have any other HP printer installed, you may have to reload the software and set up the printer again.
    During the process of uninstall, it might prompt you to enter the password of your computer to continue with the uninstall process. Please enter the password and click on Continue.
    Step 2: Download and install the latest software.
    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-98080-2&cc=us&dlc=en&lc=en&...=
    Step 3: Add a Printer
    1. Click the Apple menu icon, and then click System Preferences on the drop-down menu.
    2. Click Printers & Scanners to open the printer’s folder.
    3. Click the plus sign (+).
    4. Select the product and from the print using option, from the drop down menu select the printer and not Airprinter, and then click the Add button.
    5. Follow onscreen instructions if any.
    6. After a few seconds, the product displays in the Printers list.
    Step 4. Try Scanning through HP Scan Application.
    Click on the Go Button on the top.
    Click on Applications.
    Click on HP Scan.
    Try Scanning and check.
    Also check from Print and Scan.
    Let us know the results.
     I am an HP employee, these posts are according to my knowledge and HP is not responsible for it.
    Say Thanks by clicking the Kudos Star in the post that helped you.
    Please mark the post that solves your problem as Accepted Solution

  • Scanner not working after installing Windows 7

    Just installed Windows 7 and lost the ability to use the scanner function in Adobe.  My scanner still works with my HP C6380 softwar
    e.  Was wondering if another driver was available for Windows 7.  Yes or no, send if possible
    I am usin Acrobat 9.0
    I have already done the following.
    1)    a. Launch Acrobat
           b. Click menu File->Create PDF->From Scanner->Custom Scan...
           c. In Custom Scan dialog, select the driver installed.
           d. Click Options button in Input section.
           e. Set Data Transfer Method as Native Mode.
           f. Initiate Scan process. Or, remove any compression settings in scanner's user's interface while scanning (Set compression to None).
    2) Login with new user Account
    3) Deleted Preferences folder.
    4) Download the update for 9.1.
    5) Repair Acrobat installation.
    6) Scan the image into another application as a TIFFfile, and then convert the TIFF file to a PDF file.

    Does your scanner work without using Acrobat? If not, you should go to HP's web site and see if there is a Windows 7 driver for your scanner you can download and install.
    You should also update Acrobat to 9.3.

  • Officejet 150 mobile scanner not recognized

    Win 8.1 desktop connected by usb to officejet 150 mobile printer/scanner
    Installed using latest driver install package from HP.  Install completes with no errors.  Printer works normally
    HP scan fails.  Gives error box saying scanner not recognized -  attempted uninstall and reinstall
    Used utility from HP to do complete removal did not fix.  Ran HP diagnostic which says driver not recognizing scanner and to contact support.
    Need help

    Hi @lutzro 
    I understand you are having problems scanning despite the troubleshooting your best efforts. I'm sorry to hear that, but will certainly do all I can to help out
    Although you have already uninstalled and reinstalled, I suggest trying a more comprehensive uninstall. Please complete the following steps and let me know the outcome;
    Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box, type %temp%
    Delete all files and folders from the temp folder. Choose skip if any pop ups appear saying any of the files could not be deleted
    Download the software and choose to save as, save to desktop > OJ150ML511_Full_14_en.exe
    After the software downloads and extracts, open the temp folder again, use the instructions from step 1.
    Look for, and open the folder starting with 7z (Example: 7zS2356)
    Open folder Util
    Open folder CCC
    If you have an HP computer run the L3uninstall.exe. If you have anon-HP computer run the L4uninstall.exe
    When the uninstall has completed restart the computer
    Follow these steps to reset the registry settings and options for Windows Installer.
    Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
    In the Open box, type msiexec /unregister, and then click OK.
    Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
    In the Open box, type msiexec /regserver, and then click OK
     *Note: there is a space between the c and the /
    If you have any difficulty with this step, please use this link to perform it another way. Restarting Windows Installer
    Run Disk cleanup from Accessories\ System Tool < How to Delete files using Disk Cleanup
    Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html
    Restart the computer
    Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box
    Download and run the HP Printer Install Wizard for Windows
    Type services.msc and press Enter
    Locate Print Spooler and double click on it to open the Spooler properites 
    Make sure startup type is set to Automatic, if it is not please click on the drop down and choose Automatic
    Under Service status, please Stop the server, and then wait a moment and click Start
    Deleting the printer from Printer Server Properties
    1. Open the ‘Devices and Printers’ folder
    2. Choose ‘Print server properties’.
     Win XP – With no printer selected, click ‘File’ then ‘Server Properties’.
    Windows Vista – With no printer selected, press ‘Alt’ then click ‘File’ then ‘Server Properties’.
    Windows 7/8 and 8.1 – Select any printer in the ‘Devices and Printers’ folder and click ‘Print Server properties’ above.
     3. Click on the ‘Drivers’ tab at the top of ‘Print server properties’ window
    4. Choose the printer you want to uninstall and click ‘Remove’
    5. Choose 'Remove driver only'
    6. The next screen will give a warning, letting you know that deleting the driver package will remove it from the system. Click ‘Yes’ to say that you are sure you want to do this.
    Download and run the HP Printer Install Wizard for Windows
    The HP Printer Install Wizard for Window was created to help Windows 7, Windows 8, and Windows 8.1 users download and install the latest and most appropriate HP software solution for their HP Printer.
    Keep me posted, I look forward to hearing from you.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • HT202274 Password change old password not recognized after 10.9.5 upgrade

    God bless you, peace.
    macbook pro 2012 user password not recognized after 10.9.4 too 10.9.5 upgrade plus tech work at apple.
    I want to change user password, it is allowing me to get into user account and admin account on computer but I recently changed it for the tech work to be done. I would like to put the password back now to old password or a new one but... The few days old new password pre update and pre tech work is not being accepted to allow me to change to another password.
    recent update, after 10.9.4 to 10.9.5 update and apple tech work done.
    1. Tech work replaced optical drive,
    2. 10.9.4 to 10.9.5 upgrade left computer endlessly booting up, then got into finder window tried to read backup drive and screen went to black curser and could not backup information as techs decided may need to be done before I left it with them.
    3. Also track pad was not (is not again) selecting text to drag unless real hard press and then only intermittently would select text or just drop the selection (not hold the selected text after a long scroll select, did work at first after tech work but back to not working). It is still not responding easily when pressed, but it is much better, as they did something with software they said. Today While typing this I am trying to select words misspelled and it does not select them unless I press not as hard it is becoming the same as before I see now, sometimes less pressure is needed but more than should be used.
    I noticed today after tech work The Spell check is not responding with a two finger tap on the red underlined misspelled words without multiple try's with two finger tap. The curser moves around after selecting words also, or when selecting words so hard the curser moves to another place not on the desired words or check box. The curser arrow tip should select the word but it does not recognize unless I put the tail of the arrow onto the word then it recognizes the misspelled word for spell check on two finger gesture.
    It looks like I need to take it back, I tried to call and check to confirm if the track pad intermittently and curser adjustment was serviced. In order to verify I had called three times to get that information to no avail. endless looped in the phone que, one would answer take info and then forward me to a endless loop dial ing phone that never was picked up, supposedly at the Bay street store tech section. Phone voice mail from apple support status on the repair, ...Juliano from Bay Street Apple repair store Emeryville, ca left a voice message... just generically said optical drive replacement is successfulI, I noticed right away three items were to be addressed but only the optical drive was mentioned, so I called three times to try and verify the other problems. One whole minute just to select this text and copy it to notes for a backup. It would not select at first, then after selected it would not copy it, then it would not paste to notes, it paste the last cut and paste I did 10 minutes ago.
    I do not have a easy excellent wifi connection for my wifi only phone and would prefer email or chat for repair help. apple Repair No: R142180337

    Try running the combo update. It fixes more files/data than the App Store upgrade.
    10.9.2

  • HP Photosmart C6300 printer/scanner not working after Snow Leopard install

    HP Photosmart C6300 printer/scanner not working after Snow Leopard install
    Reinstalling etc does not work - does anyone else have the same problem or a clue as to how to fix this?

    Keith,
    I got a C6280 and the scanner does not work anymore. I am for 6 days in contact with HP. The last printer driver install form the apple web site does not open the image of HewlettPackardPrinterDrivers.dmg because of an invalid checksum. The skipping of the validation gives and error in the install.

  • Logitech trackball not recognized after 10.5.8 update- LCC 3.1 needed

    Logitech Trackman wireless trackball was not recognized after 10.5.8 upgrade. At re-boot, the "searching for bluetooth mouse" screen appeared, pushing the re-set button on the wireless base and trackball did not solve the problem.
    Had to plug in my Apple mouse (worked immediately), go to the Logitech website and download the latest Logitech Control Center software for Snow Leopard, dated 9/22/09 (version 3.1)
    After install and re-start, Logitech hardware worked perfectly, as before.
    Not sure if it would avoid this issue, but I recommend installing LCC 3.1 before you install the 10.5.8 update. That or be sure you have an Apple mouse on hand.

    aaron08544 wrote:
    Turns out the 10.5.8 update is missing a very important file which is
    /usr/X11/lib/X11/fonts/misc/fonts.alias
    After I copied one from my Centos 5.2 box, things are finally back to normal.
    -Aaron
    I have that file on my system and x11 was updated using 10.5.8 combo update. it works just fine.

  • Camera RAW, file not recognized after import and migration, Aperture 2.1

    Hi,
    I have recently purchased a 1DMKIII and am constantly getting "file not recognized" after I import and even after migrating RAW files. My 1DS MK1 RAW files have no issues. The RAW files render just fine using CS4 bridge. Any ideas here on a fix? Other than ditching Aperture (not desireable)
    Thanks,
    Greg

    Hummmm..I have just 'manned-up' from a 2gb macbook running tiger+CS4 to a iMac 24" 8gb running leopard BUT!
    I shoot RAW and the iMac will not recognize the NEF RAW files! this is soo frustrating - tried to update Camera Raw but to no avail.
    please help! I've got 987 raw wedding photos to process!!
    I dont know what to do!

  • Mavericks 10.9.5 -- Brother MFC-7320 does not work.

    Hi apple folks,
    Mavericks 10.9.5 --> Brother MFC-7320 does not work.
    I just have downloaded the driver form
    http://support.brother.com/g/b/downloadhowto.aspx?c=gb&lang=en&prod=mfc7320_eu&o s=132&dlid=dlf005077_000&flang=4&type3=20
    Despite the fact that I followed the step by step instructions from the Brother website,  unfortunately, Mavericks does not  recognize my printer.
    Any helping hand?
    Thanks.
    Marko

    The current driver for that printer is available for auto-download from Apple servers when you add the printer in Print & Scan prefs.
    If you've downloaded an older version, it may not work.
    I see on this page that there is a firmware update for the printer. You should do that too.
    http://support.brother.com/g/b/downloadlist.aspx?c=gb&lang=en&prod=mfc7320_eu&os =132
    Try this order.
    Reset Printing System:
    OS X Mavericks: Reset the printing system
    Add the printer in Print & Scan prefs.
    Apply the firmware update.
    Try printing.

  • My 120GB IPod classic is not recognized by my Windows 7 PC.  When I plug the ipod into my computer I receive a message saying that the USD device is not recognized.

    My 120GB IPod classic is not recognized by my Windows 7 PC.  When I plug the ipod into my computer I receive a message saying that the USD device is not recognized.  The Device Manager lists it as an Unknown Device.  I've tried uninstalling iTunes and reinstalling it, but it had no affect.  The odd thing is that our other iPod (160 GB Classic) is recognized on the same computer using the same USB cable.  When I plug the ipod in question into another PC, the PC seems to recognize the iPod and lists it in Windows Explorer (iTunes is not installed on this machine).  There seems to be something out of wack with this PC/iPod combo.  Any thoughts on what I can do to try to resolve this issue?  I tried all of the steps listed here, but they didn't help me.  http://support.apple.com/kb/TS1538
    Any help would be greatly appreciated.

    Are you plugging the iPod into a high powered USB 2.0 port on the back of your PC? Have you tried a different USB cable?
    What happens if you try to reset the device with it still connected to the PC?
    How to reset iPod
    Has this iPod ever worked on this PC or is this the first time you have time you have tried connecting it?
    Have you carefully worked through each and every single suggestion in this Apple support document?
    iPod not recognized in 'My Computer' and in iTunes for Windows
    B-rock

  • My sound is not working after downloading windows 10

    My sound is not working after downloading windows 10 please can you help me?

    right click start then select device manager see if there are any yellow ! in triagle symbols next to any device if there is you may need to reinstall the audio driver

  • Just upgraded to 8.1.2 and Brother scanner not recognized

    I've been using Acrobat Pro v. 6.0.6 with the Brother scanner just fine... update to 8.1.2 and it is not available to select as an Input Device from the Acrobat Scan window. I went back to try the previous version of Acrobat ( I still have v. 6 on my machine) and it still sees the Brother scanner as it has all along.
    I'm on an Intel iMac running 10.4.10.
    Let me know if you need any further info.
    Thanks for any assistance,
    Scott

    It didn't for me. I have the Brother MFC 7820N with the latest driver which used to work fine with Acrobat 8.1.1 but now when I scan it just freezes after asking for the file to save to. I have to Force Quit Acrobat to get out of it.
    Photoshop CS3 and other applications have no problems with the scanner.

  • X7 headset is not recognized after Belle update

    Hi,
    afters Belle update my original headset is not recognized by Nokia X7, can't listen to music or radio. The icon is not visible.
    Headset is 100% ok, I tried it on different phone and works fine.
    After hard reset is starts working but after unplugged and plugged one again it is still not working. Another hard reset didn't help.
    Also tried accessories settings in settings menu - changing profiles and other setting - didn't help.
    Any ideas?
    Regards

    Same problem here too.
    Updated to Belle and tried to listen to my music using the original nokia x7 headsets and the music plays only from the speakers too. Tried the headsets on my brother's nokia x7 updated to belle too and they worked fine. Others headsets also didnt work in my nokia x7 but they did in my brother's. I tried to reinstall Belle, restore orinigal settings several times and it didn't work.
    Think i just gonna have to sent my phone to the SAT

Maybe you are looking for