Brother MFC-9700 Printer via USB keeps disconnecting

I recently upgraded from an older MacBook Pro running 10.6 to a new Macbook Pro with 10.9.1. I used Migration Assistant and everything went smoothly, but I had to reinstall the printers.
No problem. When I was at my in-laws, I got their wireless printer set up in about 2 seconds, and printed a bunch of shipping labels via stamps.com.
When I got home, I plugged in my Brother MFC-9700 via USB. My computer downloaded some drivers and I got the printer running.
But when I print from Stamps.com via Firefox, I might get it to print once, then for the next label, it says "The Printer is not connected" and the document just sits in the queue.
I have tried uninstalling and reinstalling all of the printer, resetting the printer system, restarting the computer (several times), restarting the printer, unplugging and replugging the USB cable, downloading the print drivers from the Brother website, installing the printer as a generic PCL printer instead of with the Brother drivers, etc. None of these have provided a permanent fix to the problem.
Once it stops recognizing the printer, if I unplug the USB, restart the printer, plug in the printer again, and reinstall the printer, it might work for a print or two. I can get it to work longer if I have two printers installed, tell it to print to the "wrong" printer, then manually drag the file to the right queue, but that maybe gets me 3-4 prints before it stop working.
I looked at the console, and the errors that come up consistently when trying to print are:
1/5/14 11:12:49.801 PM cups-exec[4693]: sandbox cache error 3850
and
1/5/14 11:12:51.645 PM Brother_MFC_9700[4693]: The function `CGContextErase' is obsolete and will be removed in an upcoming update. Unfortunately, this application, or a library it uses, is using this obsolete function, and is thereby contributing to an overall degradation of system performance.
I ship a lot for my business, and of course this is driving me up the wall. Some of my print jobs just diappear into thin air, and with Stamps.com you can only reprint labels immediately after the first printing, so I can't let them all queue up and then deal with the printer, I have to do everything one.by.one.
Any suggestions? The only thing I can think of that I have not tried yet is printing via Safari. I also haven't had the time to see if this is just a problem from stamps.com or Firefox. I did one test print from TextEdit when a printer was being recognized and it worked OK, but I haven't tried anything else yet.
Everything worked fine on my old MacBook pro with 10.6, I am certain there is no problem with the USB cable, and I did disconnect and reconnect it from the printer just in case.
Help!!

I don't want to return my computer unless I know for sure there is a hardware problem.
Someone in the other thread had the EXACT same problem as me:
"Here's another post-Maverics Brother printing issue:
I have a Brother MFC-8500 connected via USB directly to MacBook Air and the printer shows offline in Printers & Scanners. If I remove the printer from the list of printers and re-add, it will show green and idle. After the first print job, which works fine, the printer will again go red and offline.
Pre-Mavericks, I have used this printer this way for years on my previous MBP. Latest Brother driver was installed 2 days ago.
I just got off a very frustrating call with AppleCare. Laura did not even bother to ask what brand or model, she just told me to call the printer manufacturer. Spoke with next level, Ryan. Told me it was a Brothers issue. Told him that it had worked prior to Mavericks and he told me to use Time Capsule to go back to Mountain Lion. Informed me that this is 10.9 and no updates were issued yet. This is very frustrating and the service at AppleCare seems to have dramatically gone down hill. They just want to pass the buck."
Someone suggested he play with printer sharing, that the printer falling asleep could be the problem. It looks like printer sharing was already turned on, but I will play with turning it off and on and see if that helps somehow.
I tested this yesterday, and unfortunately, the printer falling asleep does not seem to be the problem. I saved several files as PDFs instead of sending them straight to the printer. Then I sent them all to the printer at the same time. The first file printed, then the computer stopped recognizing the printer. If I played with pausing and unpausing the printer, and dragging the files between two different printer queues, I was able to print them all.
This is extremely frustrating. This is a printer that both Apple and Brother say should work with Mavericks. I had ZERO problems until I upgraded to Mavericks.

Similar Messages

Why can't I connect to my brother MFC-J4510DW printer wirelessly? The printer is connected to the router and I can surf the web. I wonder if some security setting may be keeping it from connecting to my MacBook Pro.

Why can't I connect to my brother MFC-J4510DW printer wirelessly? The printer is connected to the router.
I can surf the web. My wife can print from her PC wirelessly on it.
I wonder if some security setting may be keeping it from connecting to my MacBook Pro. I've installed the software, firmware and driver updates but
it still shows "off line"
with the printer power on. Any suggestions?

All I can suggest right now is back up first the try to reset the printing system, (all printers in the list will be removed).
Then connect directly to the printer via ethernet or to the Mac using USB and restart the efforts you have made up until now.
As for router settings, it's possible but not likely that your router only allows a small number of clients. It's also posible that you have MAC address filtering on, lastly are you using the correct wireless protocol, (802.11a/b/g WEP or WPA etc)?

Can't print to Networked Brother MFC-7420 Printer after installing 10.6

A few days ago my dad decided to finally take the plunge and let me upgrade his operating system from 10.5 to Snow Leopard 10.6.6 on his Imac.
Ever since then I have been unable to print to his Brother MFC-7420 printer.
The printer is connected to his Imac via USB and I connect to his printer through our Linksys Router on my laptop MacBook Pro. The downside about this setup is that his computer has to be physically on for me to be able to see and/or print to the printer.
When he was running 10.5 I was able to print to his printer with no problems but now that he is running 10.6 I can "see" the printer but when I sent a print job to it the Print Queue for the Brother on my screen says "Connecting to Printer" and never gets any further.
Printer Sharing is turned on as usual allowing "Everyone" on the network to print. I've tried removing and reinstalling the driver on my computer to no avail, I haven't tried doing the same to his computer.
A side note to make though, when my dad is running 10.5 on his machine and I try to add the Printer via my Print&Fax the system will automatically set the "Print Using" to the correct Brother MFC-7420 Cups" driver. However, if he is running 10.6 my system just comes up with the "Generic PostScript Printer".
Is there something I should do on his end or my end so that "my" computer can print again to his printer?
Any suggestions are appreciated, if any of you need more info feel free to post and I'll try to help. Thanks!

A couple of suggestions for you.
Ensure you have installed the MFC-7420 OS X 10.6 CUPS driver on both Mac's.
Open Print & Fax and select the Default view and select the shared printer. When your Print Using menu selects Generic Postscript, change this menu to 'Select printer software' and then search for the 7420 driver. According to Brother support the driver name will be listed as "MFC-7420 + CUPS".

Difficulty installing Brother MFC-J825 printer driver

Hi
I'm trying to install a Brother MFC-J825DW printer to my MacBook Air running OSX 10.8.5.
I have downloaded and successfully installed the driver from the Brother website. However when I connect the printer via a USB port:
-- I can see the printer in 'Print and Scan' preferences
-- but I can't find the driver downloaded from Brother
-- instead I get prompted to dowload te driver from Apple
-- After clicking 'Install' - a few moments later, I get a message saying: The software is currently unavailable.
How can I use the drivers as downloaded directly from Apple?
Any help appreciated.
Thanks
Krish

... However when I connect the printer via a USB port:
The MFC-J825DW is a wireless printer. Assuming you have a wireless network, it's best to not use its USB connection at all.
Make sure the printer is connected to your wireless network. You can use its front panel control for configuration: Menu > Network > WLAN. Refer to its manual, page 34:
http://download.brother.com/welcome/doc002847/cv_mfc825dw_eng_net_b.pdf
Once you get it working, check Brother's website for firmware updates. An update was released for it about a month ago. Don't update its firmware until you get it working reliably.

I want to fax from my mac using a Brother MFC-7220 Printer/fax

I'm currently using a Brother MFC-7220 Printer/Fax machine with my Mac Mini, attached via USB.
It works great as a printer, but I want to fax from within Mac Applications using the 7220.
I tried going "File/Print, then selecting the PDF pull down menu in the lower left corner of the print management window. I selected "Fax PDF..." but the system comes back with a "No Fax Modems Found.." message.
Any suggestions/solutions ?
Thanks

You may need to install the Brother drivers.
By default, Mac OS X only installs the printer drivers, ignoring other features of multi-function devices. By installing the vendor's driver you gain access to the other features.
In this case you should find that installing the driver enables a new printer option - Brother MFC-7220 (Fax) - which can be used to send your fax. So now faxing is as simple as choosing 'Print' and selecting the 'Fax' option from the list of available printers.

CUPS Driver for Brother MFC-J270w Printer

Howdy, y'all.
Just wondering if anybody could help me find a .ppd version of the Brother MFC-J270w printer driver? Not available through the default packages (didn't show up in the CUPS interface) and the versions of the drivers on the Brother website are .rpm and .deb versions.
I bought this printer because there was a great deal at Best Buy, and now I am sadfacin'.

Where on the Wiki does it say you can't use the CD-ROM? Just would like to read it myself for reference.
I'm taking another look at what else comes with the .ppd file. There appears to be a shell script you can run in the PARTS directory that acts as the install tool (not very well named if nothing else). Looks like it also expects you to have made the brcupsconf-whatever file that is in the third directory in the tar file. Unfortunately, I think it's expecting the printer to be hooked up via USB, could be wrong though.
I don't know if you've already configured this printer before or if it's out-of-the-box never-been-touched and you're trying to install it to work wirelessly. Duh alert: the first time you install/configure the printer you HAVE to do it via USB, at least that was my experience. I did it through Windows, however, and it readily acquired all the wireless network information it needed that way. I'm guessing if this is really a new printer that hasn't been configured before, and you can't configure its wireless any other way, that might be what you have to do.
Short version: I'd say reconsider the tar file where you got the ppd file from, check the other two directories. Also, you may have to have the printer hooked up via USB if it's the first time you're setting it up.

How do I set the FireFox browser to be compatible with my Brother MFC-8840D printer so it will translate color into grayscale when printing from a webpage?

Hi, I have a question about setting the FireFox browser so it is compatible with my Brother MFC-8840D printer to print in grayscale. Currently, if I print anything in color, like a Google Map, the colored parts of the map show up blank, whereas the color should change to grayscale in a black/white laser printer. Brother tech support told me to contact Mozilla about this issue.
In comparison, when I print a Google Map on my dad's HP printer (also using FireFox browser), the color map prints perfectly in grayscale, so I can see all of the street lines.

The Firefox 3.5.x branch has reached end-of-life and is no longer maintained.<br />
You will no longer receive security updates.<br />
You can update Firefox via "Help > Check for Updates" or download and install the latest Firefox 3.6.x.<br />
Firefox 4 and later require at least OS X 10.5 and an Intel Mac.
* http://www.mozilla.com/firefox/4.0/system-requirements/
If you have problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the DMG file to the desktop
* Firefox 3.6.x: http://www.mozilla.com/en-US/firefox/all-older.html
* Trash the current Firefox application to do a clean (re-)install
* Install the new version that you have downloaded
Your profile data is stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder], so you won't lose your bookmarks and other personal data.

HP Photosmart B110a constantly goes offline and won't print via USB either

Macbook Pro OSX 10.6.8
HP Photosmart B110
I've connected the printer to my wireless network without any issues, but when I first tried to connect my macbook pro to the printer, it would keep disappearing from the network. Once I finally managed to connect it, every time I go to print something now, it will always say it is offline. Even when I try and bypass the wireless connection and connect via USB, it will still say it is offline.
I've have tried reinstalling the printer and driver many times, and I've tried connecting 2 other macbooks via the wireless and all experience the same issue. It is starting to get incredibly frustrating having to reinstall the printer over and over again.
I would appreciate a solution that would prevent it from always going offline, even If I have to give up the wireless 'feature' and permanently print via USB. I do not have time to continuously fiddle with the settings every single time I need to print a document.

Let's set a static IP address for the printer:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway.
- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.
- Click 'Apply'.
Now, shut down the router and printer, start the router, wait, then start the printer.
After this you may need to redo 'Add a Printer' using the new IP address.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HP Officejet 5610: Problem Adding Printer via USB

Hello. I am trying to print via USB on a HP Officejet 5610. My Mac has detected it via USB. I tried to add it by "Default Printer." I got the model "HP" but could not find the model "Officejet 5610" for the gimp-print. I tried a few random models to print but none of them work. Could someone help me please? I do not have the installation CD. This is not my house. The person who owns the printer is usually not home and his computer locked.
Thank you.

Disconnect the printer. Remove references to it from print and scan in system preferences. Remove the HP folder from /Library/Printers. Reconnect it. Try again. It should dowwnload drivers.

Trying to install Brother MFC-j475dw printer on older macbook (running osx 10.5.8) and need an inbox driver as Brother drivers are only for 10.6 and newer. Any ideas?

Trying to install Brother MFC-j475dw printer on older macbook (running osx 10.5.8) and need an inbox driver as Brother drivers are only for 10.6 and newer. Any ideas?

Yes, I have the tethering plan. I was connected with USB and Bluetooth when I had the 3G.
I am can now connect with USB, I recieved a new not seen before window when I plugged in the phone with the Network window open that allowed me to click on apply an connect.

My brother mfc-240c printer just stop printing information when i send it from my computer.

my brother MFC-240c printer just stop printing information when i send it from my computer.

Hello Dethredic!
Is it a usb printer ? Do you use the desired driver for it ?

Am considering buying a Time Capsule. But all specs I read about it (re: printing) is how to hook up a printer via USB connection. Need to confirm...that a wireless printer will work with the router feature of the Time Capsule. I assume yes...?

Am considering buying a Time Capsule. But all specs I read about it (re: printing) is how to hook up a printer via USB connection. Need to confirm...that a wireless printer will work with the router feature of the Time Capsule. I assume yes...?

A wireless printer connects to the network just like your computer, or iPhone/iPad, etc. connects using wireless.
The printer must be set up intially to scan to "find" available wireless networks, then your specific wireless network needs to be selected. Then the password for the network needs to be entered.
Once the printer is configured to join the network, it is always connected to the network. No further configuration is required.

When I try to install my Brother MFC-8810DW printer through a wireless network I get error:-30886

When I try to install my Brother MFC-8810DW printer through a wireless network I get error:-30886. The computer recognizes the printer, and asks me to identify the software, but I get the same error message repeatedly.

That file might have moved to a different location on the server. I think you'll need to check with RefWorks support or your local IT department on why the install page links do not work.

Can't print via USB using my Officejet 4635 from iMac running 10.6.8

I bought this HP Officejet 4635 all-in-one printer yesterday and can't get it to print via USB. I have an iMac running OS 10.6.8. So far I'veI tried all the suggestions I could find on these forums (ex: downloaded the latest driver, unplug/replug the power, unplug/replug the usb, delete and "ADD PRINTER" again, etc....) The computer does recognize the printer, but shows "Unable to send print data" after I click on print. I know that the printer works fine because I was capable to email the document directly to it's personal email address. Please help!
This question was solved.
View Solution.

Hello there! Welcome to the forums @DanLA
I saw your post about how you cannot use your Officejet 4635 with your iMac running 10.6.8. I understand you have tried troubleshooting already, so please ignore any steps you've tried already in the list of my own suggestions below. If you still cannot connect afterwards, consider giving us a call. I will leave contact info below.
Mac OS X: How to reset the printing system
Repair disk permissions
Restart your Mac
Reinstall the full driver: HP Officejet 4630 e-All-in-One Printer series Full Feature Software and Drivers
Try another USB cable
Check for a Firmware Update: Getting the Latest Firmware and Product Updates
Ensure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power and may help.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Good luck!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

I can't seems to print using my macbook air with hp series printers. When I plug the printer via usb to my system, the printer was recognized and installed. But when i send a doc for printing, it doesn't print all . Any help?

i can't seems to print using my macbook air with hp series printers. When I plug the printer via usb to my system, the printer was recognized and installed. But when i send a doc for printing, it doesn't print all . Any help?

Greetings,
Here's a direct link to the drivers you need, they should work perfectly for your situation.

Brother MFC-9700 Printer via USB keeps disconnecting

Similar Messages

Maybe you are looking for