Brought a Brand new ZEN Vision M MP3 player but it wont cha

Mods please reply urgently I have brought a brand new mp3 player it wont charge using the dc charger supplied, it wont charge using the usb ports I cant get the computer to recongnise the player if i umplug the dc adaptor - the only symbol visable in the corner of the screen is a the mains power symbol - I have tried leabing it on to charge but if doesnot thing - I have looked on the creative support pages and on this forum and everyone suggests downloading the new firmware - But it has been suggested that if i do this i will void my warrenty - could you please confirm whether this is the case and if so what would you suggest i do to solve the problem Please reply asap Thanks Marmite

for new zen vision, u need to charge for at least 5hrs, without enough charge, the PC cannot recognise it. let it charge longer using your DC charger

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