Browse sequence area is blank

I am using Robohelp X5 to build a help (CHM) file. The
problem is that the browse sequence area is showing up empty
(blank) on one user's PC. On all other PCs, it appears to be fine.
Does anyone have any ideas on what the problem(s) might be?
Thanks.

Check out the following TechNote.
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=rb_35580
You need to install the HHactivex.dll on any PC accessing the
help. Or are you saying that the .dll is installed but the browse
sequence pane is showing no entries?
Kind Regards
Craig

Similar Messages

Is there a way to set up browse sequences for project with multiple TOCs and conditionalized modules

I'm using RoboHelp 9 with WebHelp output.
I've got five outputs, one of which contains Help for common functions, while the other four contain Help for licensed modules. When a user opens the Help for a licensed module, the user sees the core Help and the licensed Help. In addition, files are conditionalized so that searching for unlicensed content from a licensed Help module brings up nothing.
I've been troubleshooting problems with the Previous Topic and Next Topic which, thanks to William, I learned are related to browse sequences. After trying assorted configurations, I've got a couple of questions:
Does RH support only a single browse sequence in a project, even when the project has multiple outputs & TOCs?
If RH supports only a single browse sequence, does that mean there is no way to create a unique browse sequence for each separate output?
If RH supports multiple browse sequences, what is the workflow?
I also maintain a 'master' TOC that contains all the modules, both common and unlicensed. What I've done for now is to autocreate a browse sequence based on the 'master TOC'. When I generate output for a licensed module, which is conditionalized, I only see the TOC for that module and, therefore, can only browse between books and subbooks in that module. I've also verified that topics that do not appear in the conditionalized module, such as for another licensed module, do not appear in the Search results list either.
Carol

Me again, Carol
You also asked about the functional differences between WebHelp and WebHelp Pro, so let me elaborate.
I'm aware of only two major differences (other than the extra benefits of feedback analytics reports and management of "Areas" with authentication in RoboHelp Server).
The behavior of Browse Sequences as explained above
The fact that Content Categories are not supported in WebHelp Pro for this latest version 9.
As for the Browse Sequences you are trying to provide for different modules (licensed, etc.): Multiple Browse Sequences are included in a single .BRS file. The sequences are defined in the XML within the single file.
As a workaround (for either WebHelp or WebHelp Pro) you could create a NGP Help.brs. which you have already created for one module; then backup and archive it. Then, create a modification for the different module before you generate again. The NGP Help.brs. will need to have the same name as your project so you will have to manage the desired .brs file into the project folder when you generate that version. All of your other choices (TOC, Index, Conditional Tags, etc.) would remain the same for the respective modules.
Finally, I note that you are apparently generating WebHelp Pro right now even though you are not publishing it to the RH Server? This is really not the best practice. You should generate plain WebHelp for a web server that does not have RH Server on it (even though you may be getting away with it). As for your concern about "breaking" something; each output is placed in a different !SSL! folder automatically when you generate, so you should be able to generate WebHelp without interferring with the WebHelp Pro output. Then, you can re-publish to the RH Server using WebHelp Pro whenever the server is ready.
John Daigle
Adobe Certified RoboHelp and Captivate Instructor
Evergreen, Colorado
www.showmethedemo.com

Browse sequence in Windows Vista 64-bit?

This is a duplicate post. I posted it nestled down in another browse sequence thread and didn't get any nibbles, so I am creating a new thread. I hope no one minds.
Hi all, I'm wondering if I can get a little help from the gurus here. I've been through the forums and internet trying to find the answer to browse sequences and glossary tabs in Windows Vista 64-bit. I am running Windows Vista 64-bit Home Premium Service Pack 2.
I need to mention that my .chm files work fine on Windows XP (multiple machines tested). My project consists of a master .chm (thanks Peter Grainge for the step-by-step, which I followed to the letter) with 15 slave projects.
I've copied the hhactivex.dll from the Program Files\Adobe\RoboHelp\RoboHTML (426 KB) on my Windows XP machine and saved it in the following folders on my Windows Vista 64-bit machine:
c:\windows\system32
c:\windows\sysWOW64
I then tried using the cmd.exe command prompt (as administrator) in c:\windows\system32 to do the following:
regsvr32 c:\windows\system32\hhactivex.dll
regsvr32 c:\windows\system32\hhctrl.ocx
Both commands registered successfully. When I opened the .chm, the glossary and browse sequence are still not working properly.
So, I then tried unregistered hhactivex.dll and hhctrl.ocx in the c:\windows\system32 folder using the regsvc32 and the cmd.exe (as administrator) in that same folder.
I then tried using the cmd.exe command prompt (as administrator) in c:\windows\sysWOW64 to do the following:
regsvr32 c:\windows\sysWOW64\hhactivex.dll
regsvr32 c:\windows\sysWOW64\hhctrl.ocx
Both commands registered successfully. When I opened the .chm, the glossary and browse sequence are still not working properly.
I've been pulling my hair out on this one. I've seen posts mentioning the "Unblock" Button on the .chm's Properties - General tab - Advanced dialog, but I do not have an Unblock button anywhere in the properties for these .chms. I also do not have the Microsoft KB 89xxxxx security updates on my Vista 64-bit computer that I can find.
I also say a post that put the path/filename in quotes when using regsvr32. I tried registering again using the same scenarios above in system32 (regsvr32 "c:\windows\system32\hhactivex.dll") and sysWOW64 (regsvr32 "c:\windows\sysWOW64\hhactivex.dll") but still I cannot get the browse sequences/glossary to work in thses compiled .chms -- whether opening the master or the slave.
After I registered the hhactivex.dll on a Windows XP test machine, if I opened a .chm and then went into Windows Explorer and tried to delete the hhactivex.dll, I'd get a "file in use" error. However, when I open a .chm on my Vista 64-bit machine and try to delete the hhactivex.dll in either system32 or sysWoW64, it deletes without error. I verified this with all of the different registering methods I described in this post (registering, testing, unregistering, moving to next folder, etc.). Being able to delete the .dll on the Vista machine tends to make me believe that the .dll isn't really registering, Either way, it isn't being accessed when a .chm file is opened like on a Windows XP machine.
I've been around the internet trying to find out exactly how to register .dlls in Vista 64-bit, and unless I'm totally missing something I believe I am doing this correctly. If I am doing something wrong, could someone guide me in the right direction with a complete step-by-step method that works in Vista 64-bit?
I have yet to test Vista 32-bit or any version of Windows 7, but I am hoping that once I resolve the problem in Vista 64-bit that the rest will be non-issues. I hope anyway, as I have no means to test those platforms.
Thanks in advance for making it to the end of this long post of mine. I appreciate any help!
eeddings

The 32bit version of HH.exe is kept in "C:\Windows\SysWOW64". When you double click a CHM file on a 64 bit machine, it launches the 64 bit version of hh.exe kept in C:\Windows or C:\Windows\System32 directory.
To launch a CHM with 32 bit version hh.exe, run the following command in a 64 bit machine C:\Windows\SysWOW64\hh.exe <CHM file Path>
The other good news is that you can get the 64 bit version of HHActiveX.dll in RoboHelp 9.0. It is kept at "<RoboHelp 9.0 install folder>\Redist\x64\HHActiveX.dll"
If RoboHelp 9.0 is installed on your machine, this activeX control is already registered. Otherwise you need to register this DLL.
To register 64bit version of HHActiveX.dll,
1> Run Command prompt(cmd.exe) as administrator
2> Type "regsvr32 <64 bit HHActiveX.dll full path>" and press Enter.
3> This should show that the registration is done successfully.
Now working with 64 bit version of HH.exe should also show Glossary and Browse Sequences.

Missing Browse Sequences in HTML Help

Problem
Browse sequences in our Microsoft HTML help (.CHMs) are missing after we upgraded from RoboHelp x5 (running WinXP Pro) to RoboHelp 9 (running Win7, 64-bit).
Background
We've been using RoboHelp x5 and RoboSource Control 2.3 version control for several years. Prior to 2012, our RoboSource Control server machine was a WinXP Pro VM session, while our 3 RoboHelp/RoboSource Control client (author) machines were physical WinXP Pro machines.
After the first of this year, our 3 client machines were replaced with Windows 7 Enterprise, 64-bit physical machines. In order to continue running RoboHelp x5, we created a Windows XP Pro virtual machine on each client machine; Robohelp x5 and the RoboSource Control 2.3 client software were then installed and run from the WinXP VM environment. Browse sequences were included in the many (at least 4 per month) CHMs that we compiled/generated during the several months that we ran in this environment without any issues.
We just (over the past few weeks) upgraded to Adobe's Technical Communication Suite 3.5 (RoboHelp HTML 9 and RoboSource Control 3.1). A new Windows 7 Enterprise, 64-bit VM was created for the RoboSource Control server installation, and we simply installed the RoboHelp 9 and RoboSource Control 3.1 client software directly on our 3 Windows 7 client machines. We did not remove the VM sessions from the client machines, but we don't run them either.
Since we upgraded RoboHelp to version 9 (which is also to say, started running RoboHelp in a true Windows 7 64-bit environment), none of our browse sequences appear when we compile/generate a .CHM in RoboHelp 9 and then launch the .CHM from anywhere OTHER THAN within the RoboHelp HTML application. If we launch the Help from within RoboHelp, using either the Generate Primary Layout function (and then view result) or the View Primary Layout function (HTML Help is our primary layout), the browse sequences appear and function properly.
I've already researched (including this forum and all the previous posts on this issue) and run tests, attempting to identify the cause and/or resolve the issue. The actual tests and results are listed after the next section (which provides technical details on what I believed to be the critical aspects of this issue within our environment; perhaps someone will spot something regarding the version of the HHActiveX.dll or a path/value for one of the registry settings).
Environment Technical Details
RoboHelp 9/RoboSource Control 3.1 Server
OS: Windows 7 Enterprise, 64-bit, SP1
RoboHelp Programs:
MS SQL Server Express 2005
RoboSource Control 3.1 Server and Client
RoboHelp HTML 9.0.2.271
Note: RoboSource Control 2.3 was installed on this machine at one point, in an attempt to perform the database migration, but it was subsequently uninstalled and the migration was performed on our old Windows XP RoboSource Control 2.3 server machine. No other version of RoboHelp has ever been installed on this machine.
HHActiveX.dll: Here are all the instances of HHActiveX.dll on this machine.
C:\Program Files\(x86)\Adobe\Adobe RoboHelp 9\RoboHTML
File version: 9.0.1.262
Product name: Adobe RoboHelp HTML 9
Product version: 9.0.1.262
File size: 759 KB
Date modified: 6/22/2011 4:45 PM
C:\Program Files\(x86)\Adobe\Adobe RoboHelp 9\Redist
File version: 9.0.1.262
Product name: Adobe RoboHelp HTML 9
Product version: 9.0.1.262
File size: 759 KB
Date modified: 6/22/2011 4:23 PM
C:\Program Files\(x86)\Adobe\Adobe RoboHelp 9\Redist\x64
File version: 9.0.1.262
Product name: Adobe RoboHelp HTML 9
Product version: 9.0.1.262
File size: 1.11 MB
Date modified: 6/22/2011 4:23 PM
Registry References to HHActiveX.dll:
HKEY_CLASSES_ROOT\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A0422DF}\1.0\0\win32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422DF}\InprocServer32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422DF}\ToolboxBitmap32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll, 102
HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{959F94FD-DD1E-11D2-B559-00105A0422DF}\InprocServer32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A0422DF}\1.0\0\win32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\RunMRUregsvr32 C:\Program Files (x86)\Adobe\Adobe RoboHelp9\Redist HHActiveX.dll\1
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A0422DF}\1.0\0\w in32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422D F}\InprocServer32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422D F}\ToolboxBitmap32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll, 102
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{959F94FD-DD1E-11D2-B559-00105A0422D F}\InprocServer32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A042 2DF}\1.0\0\win32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422D F}\InprocServer32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422D F}\ToolboxBitmap32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll, 102
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{959F94FD-DD1E-11D2-B559-00105A0422D F}\InprocServer32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A042 2DF}\1.0\0\win32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
HKEY_USERS\S-1-5-21-2146773085-1508210334-1857977687-1551\Software\Microsoft\Windows\Curre ntVersion\Explorer\RunMRUregsvr32 C:\Program Files (x86)\Adobe\Adobe RoboHelp9\Redist HHActiveX.dll\1
HH.exe: Here are all the instances of HH.exe on this machine.
C:\Windows
File version: 6.1.7600.16385
Product name: HTML Help
Product version: 6.1.7600.16385
File size: 16.5 KB
Date modified: 7/13/2009 9:39 PM
C:\Windows\SysWOW64
File version: 6.1.7600.16385
Product name: HTML Help
Product version: 6.1.7600.16385
File size: 15.0 KB
Date modified: 7/13/2009 9:14 PM
C:\Windows\winsxs\amd64_microsoft-windows-htmlhelp_31bf3856ad364e35_6.1.7600.16385_none_24 4ae8599e6d81bb
File version: 6.1.7600.16385
Product name: HTML Help
Product version: 6.1.7600.16385
File size: 16.5 KB
Date modified: 7/13/2009 9:14 PM
C:\Windows\winsxs\wow64_microsoft-windows-htmlhelp_31bf3856ad364e35_6.1.7600.16385_none_2e 9f92abd2ce43b6
File version: 6.1.7600.16385
Product name: HTML Help
Product version: 6.1.7600.16385
File size: 15.0 KB
Date modified: 7/13/2009 9:14 PM
Registry References to HH.exe:
HKEY_CLASSES_ROOT\Applications\hh.exe
HKEY_CLASSES_ROOT\chm.file\DefaultIcon%SystemRoot%\hh.exe,0
HKEY_CLASSES_ROOT\chm.file\shell\open\command"%SystemRoot%\hh.exe" %1
HKEY_CLASSES_ROOT\Local Settings\Software\Microsoft\Windows\Shell\MuiCacheC:\Windows\hh.exeMicrosoft® HTML Help Executable
HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\Microsoft\Windows\Shell\MuiCacheC:\Windows\hh.exeMicrosoft® HTML Help Executable
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\RunMRU
C:\Windows\SysWOW64\HH.exe C:\Documents\DSISWHelp\DSISWHelp.chm\1
C:\Windows\HH.exe C:\Documents\DSISWHelp\DSISWHelp.chm\1
C:\Windows\winsxs\amd64_microsoft-windows-htmlhelp_31bf3856ad364e35_6.1.7600.16385_none_24 4ae8599e6d81bb\HH.exe C:\Documents\DSISWHelp\DSISWHelp.chm\1
C:\Windows\winsxs\wow64_microsoft-windows-htmlhelp_31bf3856ad364e35_6.1.7600.16385_none_2e 9f92abd2ce43b6\HH.exe C:\Documents\DSISWHelp\DSISWHelp.chm\1
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Applications\hh.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\chm.file\DefaultIcon%SystemRoot%\hh.exe,0
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\chm.file\shell\open\command"%SystemRoot%\hh.exe" %1
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\DirectDraw\MostRecentApplicationhh.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\FileAssociationRUNDLL32.EXE;MSHTA.EXE;DLLHOST.EXE;APPLAUNCH.EXE;HH.EXE;WINHLP32.EXE;MMC.EXE;
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\explorer\FileAsso ciationRUNDLL32.EXE;MSHTA.EXE;DLLHOST.EXE;APPLAUNCH.EXE;HH.EXE;WINHLP32.EXE;MMC.EXE;
HKEY_USERS\S-1-5-21-2146773085-1508210334-1857977687-1551\Software\Classes\Local Settings\Software\Microsoft\Windows\Shell\MuiCacheC:\Windows\hh.exeMicrosoft® HTML Help Executable
HKEY_USERS\S-1-5-21-2146773085-1508210334-1857977687-1551\Software\Microsoft\Windows\Curre ntVersion\Explorer\RunMRUC:\Windows\SysWOW64\HH.exe C:\Documents\DSISWHelp\DSISWHelp.chm\1
HKEY_USERS\S-1-5-21-2146773085-1508210334-1857977687-1551_Classes\Local Settings\Software\Microsoft\Windows\Shell\MuiCacheC:\Windows\hh.exeMicrosoft® HTML Help Executable
RoboHelp 9/RoboSource Control 3.1 Client Machines
OS: Windows 7 Enterprise, 64-bit, SP1
RoboHelp Programs:
RoboSource Control 3.1 Client
RoboHelp HTML 9.0.2.271
HHActiveX.dll: Here are all the instances of HHActiveX.dll on these machines.
C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\Redist
File version: 9.0.1.262
Product name: Adobe RoboHelp HTML 9
Product version: 9.0.1.262
File size: 759 KB
Date modified: 6/22/2011 4:23 PM
C:\Program Files(x86)\Adobe\Adobe RoboHelp 9\Redist\x64
File version: 9.0.1.262
Product name: Adobe RoboHelp HTML 9
Product version: 9.0.1.262
File size: 1.11 MB
Date modified: 6/22/2011 4:23 PM
C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML
File version: 9.0.1.262
Product name: Adobe RoboHelp HTML 9
Product version: 9.0.1.262
File size: 759 KB
Date modified: 6/22/2011 4:45 PM
C:\Windows\System32
File version: 11.0.228.0
Product name: RoboHelp HTML 11
Product version: 11.0.228.0
File size: 452 KB
Date modified: 11/18/2003 2:44 PM
C:\Windows\SysWOW64
File version: 11.0.228.0
Product name: RoboHelp HTML 11
Product version: 11.0.228.0
File size: 452 KB
Date modified: 11/18/2003 2:44 PM
HH.exe: Here are all the instances of HH.exe on this machine.
C:\Windows
File version: 6.1.7600.16385
Product name: HTML Help
Product version: 6.1.7600.16385
File size: 16.5 KB
Date modified: 7/13/2009 9:39 PM
C:\Windows\SysWOW64
File version: 6.1.7600.16385
Product name: HTML Help
Product version: 6.1.7600.16385
File size: 15.0 KB
Date modified: 7/13/2009 9:14 PM
C:\Windows\winsxs\amd64_microsoft-windows-htmlhelp_31bf3856ad364e35_6.1.7600.16385_none_24 4ae8599e6d81bb
File version: 6.1.7600.16385
Product name: HTML Help
Product version: 6.1.7600.16385
File size: 16.5 KB
Date modified: 7/13/2009 9:39 PM
C:\Windows\winsxs\wow64_microsoft-windows-htmlhelp_31bf3856ad364e35_6.1.7600.16385_none_2e 9f92abd2ce43b6
File version: 6.1.7600.16385
Product name: HTML Help
Product version: 6.1.7600.16385
File size: 15.0 KB
Date modified: 7/13/2009 9:14 PM
Registry References to HHActiveX.dll:
HKEY_CLASSES_ROOT\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A0422DF}\1.0\0\win32C:\Documents\DSISWHelp\hhactivex.dll
HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422DF}\InprocServer32C:\Documents\DSISWHelp\hhactivex.dll
HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422DF}\ToolboxBitmap32C:\Documents\DSISWHelp\hhactivex.dll, 102
HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{959F94FD-DD1E-11D2-B559-00105A0422DF}\InprocServer32C:\Documents\DSISWHelp\hhactivex.dll
HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A0422DF}\1.0\0\win32C:\Documents\DSISWHelp\hhactivex.dll
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\RunMRUregsvr32 C:\Documents\DSISWHelp\hhactivex.dll\1
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A0422DF}\1.0\0\w in32C:\Documents\DSISWHelp\hhactivex.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422D F}\InprocServer32C:\Documents\DSISWHelp\hhactivex.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422D F}\ToolboxBitmap32C:\Documents\DSISWHelp\hhactivex.dll, 102
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{959F94FD-DD1E-11D2-B559-00105A0422D F}\InprocServer32C:\Documents\DSISWHelp\hhactivex.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A042 2DF}\1.0\0\win32C:\Documents\DSISWHelp\hhactivex.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422D F}\InprocServer32C:\Documents\DSISWHelp\hhactivex.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422D F}\ToolboxBitmap32C:\Documents\DSISWHelp\hhactivex.dll, 102
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{959F94FD-DD1E-11D2-B559-00105A0422D F}\InprocServer32C:\Documents\DSISWHelp\hhactivex.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A042 2DF}\1.0\0\win32C:\Documents\DSISWHelp\hhactivex.dll
HKEY_USERS\S-1-5-21-2146773085-1508210334-1857977687-1551\Software\Microsoft\Windows\Curre ntVersion\Explorer\RunMRUregsvr32 C:\Documents\DSISWHelp\hhactivex.dll\1
RoboHelp x5 and RoboSource Control 2.3 Server
OS: Windows XP Professional, SP3
RoboHelp Programs:
RoboSource Control 2.3 Server and Client
RoboHelp HTML x5.0.2 (Build 606)
Note: MS SQL Server and RoboSource Control 3.1 were temporarily installed in order to convert the databases from RoboSource Control 2.3 to RoboSource Control 3.1.
HHActiveX.dll: Here are all the instances of HHActiveX.dll on these machines.
C:\Program Files\RoboHelp Office\Redist
File version: 13.10.801.0
Product name: RoboHelp HTML 13
Product version: 13.10.801
File size: 460 KB
Date modified: 11/4/2004 10:54:04 AM
C:\Program Files\RoboHelp Office\RoboHELP
File version: 13.10.801.0
Product name: RoboHelp HTML 13
Product version: 13.10.801
File size: 460 KB
Date modified: 11/4/2004 10:54:04 AM
C:\Program Files\RoboHelp Office\RoboHTML
File version: 13.10.801.0
Product name: RoboHelp HTML 13
Product version: 13.10.801
File size: 460 KB
Date modified: 11/4/2004 10:54:04 AM
HH.exe: Here are all the instances of HH.exe on this machine.
C:\WINDOWS
File version: 5.2.3790.2453
Product name: HTML Help
Product version: 5.2.3790.2453
File size: 10.5 KB
Date modified: 4/14/2008 5:42:22 AM
C:\WINDOWS\ServicePackFiles\i386
File version: 5.2.3790.2453
Product name: HTML Help
Product version: 5.2.3790.2453
File size: 10.5 KB
Date modified: 4/14/2008 5:42:22 AM
Troubleshooting Tests and Results
Test 1: Ran command line: C:\Windows\SysWOW64\HH.exe C:\Documents\DSISWHelp\DSISWHelp.chm
Result: Browse sequences PRESENT.
Test 2: Ran command line: C:\Windows\HH.exe C:\Documents\DSISWHelp\DSISWHelp.chm
Result: Browse sequences ABSENT.
Test 3: Ran command line: C:\Windows\winsxs\amd64_microsoft-windows-htmlhelp_31bf3856ad364e35_6.1.7600.16385_none_24 4ae8599e6d81bb\HH.exe C:\Documents\DSISWHelp\DSISWHelp.chm
Result: Browse sequences ABSENT.
Test 4: Ran command line: C:\Windows\winsxs\wow64_microsoft-windows-htmlhelp_31bf3856ad364e35_6.1.7600.16385_none_2e 9f92abd2ce43b6\HH.exe C:\Documents\DSISWHelp\DSISWHelp.chm
Result: Browse sequences PRESENT.
Test 5: Deleted HHP, CPD, and created new HTML Help SSL definition. Opened project, compiled with new SSL, opened CHM from Windows Explorer via double-click.
Result: Browse sequences ABSENT.
Test 6: RoboHelp install again. Didn't see any "repair" options, so I ran the install over the existing one. Then deleted HHP, CPD, and created new HTML SSL definition. Compiled. Opened the CHM from Windows Explorer via double-click.
Result: Browse sequences ABSENT.
Test 7: Edited the browse sequences to see if that would trigger or set a flag. Note: I already compared the "flags" (it's actually a number sequence) in the RHwnd.apj file (via Notepad) to the "flags" in the RHwnd.apj file. While I don't know which one represents browse sequence enabling, the number sequences were identical. Note: I compared RHwnd.apj files pre- and post-Browse Sequence enabling (with no other changes), but the flag values were completely different (it's not a simple 0/1 flag).
Result: N/A
Test 8: I copied older CHMs that were generated/compiled in RoboHelp x5 over to my local, Window 7 Enterprise, 64-bit, SP1, machine. Launched the CHMs from Windows Explorer by double-clicking on them.
Result: Browse sequences ABSENT.
Test 9: I browsed over our network (via Windows Explorer) to our old RoboHelp x5/RoboSource Control 2.3 server, and launched older CHMs that were generated/compiled in RoboHelp x5 and still sitting on that machine, by double-clicking on them.
Result: Browse sequences ABSENT.
Test 10: I logged on (via RDS) to our old RoboHelp x5/RoboSource Control 2.3 server (WinXP), and launched older CHMs that were created (and never upgraded) in RHx5 by double-clicking on them.
Result: Browse sequences PRESENT.
Test 11: I logged on (via RDS) to our old RoboHelp x5/RoboSource Control 2.3 server (WinXP), opened Windows Explorer on that machine, browsed over the network to our new RoboHelp 9/RoboSource Control 3.1 server (Win7), and then launched new CHMs that were generated/compiled in RoboHelp 9 by double-clicking on them.
Result: Browse sequences ABSENT.
Test 12: I logged on (via RDS) to our older RoboHelp x5/RoboSource Control 2.3 server (WinXP), copied CHMs that were generated/compiled on our new RoboHelp 9/RoboSource Control 3.1 server (Win7) in RoboHelp 9 over to the WinXP machine, and then launched them by double-clicking on them.
Result: Browse sequences ABSENT.
CONCLUSIONS
The machine you are logged on to matters more than where the CHM resides (that is, locally or on another networked machine), or even the version of RoboHelp that it was compiled/generated in (although as my next conclusion states, this last one does appear to matter).
Supporting evidence: CHMs that were compiled/generated in RoboHelp x5 only display browse sequences when they are launched (via double-click) locally from a WinXP machine. Browse sequences are absent when they're launched from a Win7 machine.
The version of RoboHelp that the CHM was compiled in matters.
Supporting evidence: Browse sequences in RoboHelp 9 generated/compiled CHMs do not appear, even when the CHMs reside on a WinXP machine. Is HHActiveX.dll somehow incorporated into the generate/compile process?
Either HH.exe or HHActiveX.dll, or both, matter.
Supporting evidence: Browse sequences appear in RoboHelp 9 generated/compiled CHMs on a Win7 machine when I launch the CHM from a command line, specifying which HH.exe to use.
Is this a function of the HH.exe (there are multiple instances of HH.exe on my Win7 machine, but the command line solution doesn't work for all of them; plus, each files seems to be identical/the same version), or
is it a function of HHActiveX.dll (does HHActiveX.dll registration control which HH.exe works, which would explain why some of HH.exe's don't work from a command line; the assumption here, then, is that when I double-click a CHM, the default HH.exe that is used isn't the one that's registered)?

Hello again
Hopefully Colum won't mind my offering a few answers here and there,
RoboFan wrote:
Thanks for the response, Rick. I appreciate the feedback.
A few follow-up questions...
Can you confirm that neither the version of HH.exe, nor its file path matter?
Unsure what you mean by the version of HH.exe mattering. If you double-click a CHM file on a 64 bit Windows system, it appears that it automatically opens the 64 bit version of HH.exe. Short of having an installation routine of some sort that reconfigures the operating system to open the 32 bit version instead, I can't fathom a way that you would be able to influnce the behavior. Obviously, application developers are able to force this choice. I say that because after you compile and choose to View Result, RoboHelp opens the 32 bit version of the CHM viewer. Now whether this is behavior that is designed by the application developer or whether it's standard Windows behavior with RoboHelp being a 32 bit application is beyond me. Only Adobe can really say for sure what is going on.
How do I identify/verify that an instance of HHActiveX.dll is the 32-bit version?
How do I identify/verify that an instance of HHActiveX.dll is the 64-bit version?
I'm not sure there is a way. At least I'm not knowing a way. I think the best you can do is supply both versions and tell your installation team to register both. Then it shouldn't matter, no?
Where can I obtain the 64-bit version of HHActiveX.dll?Based on my research, it appears that C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\Redist on our 64-bit machines would be one such location. Can you verify this?
I think Colum answered that.
Where should the 64-bit version of HHActiveX.dll that I subsequently register, reside (i.e., file path)?
Wherever you (or more precisely your installation team) decide to place it.
Likely you will think that answer is a bit snarky. But it's not intended to be that way. I'm just being honest. That's why you have to register it with Windows. The process of registering the DLL tells Windows where it is and how to work with it.
Should I replace all 32-bit instances of HHActiveX.dll on our 64-bit machines?
I've never encountered a need to replace versions. But again, likely only Adobe can answer that one with a straight face.
Assume I successfully register the 64-bit version of HHActiveX.dll. If our primary layout in RoboHelp HTML is HTML Help and I invoke the Generate Primary Layout function (and view result) or View Primary Layout function in RoboHelp HTML (i.e., I launch a .CHM from within RoboHelp HTML), will RoboHelp HTML re-register the 32-bit version of HHActiveX.dll? And if this is the case, does that mean I'll have to go back and re-register the 64-bit version each time I use either of those functions?
Launching the file does nothing to register the dll. That's why there is a separate process. The act of registering should be a one off. I believe what happens is that the Windows Registry is modified with information that HH.exe (64 bit or 32 bit) uses to determine what to do with the dll(s). Again, I'm not an application developer nor did I stay at a Holiday Inn Express last night so I can't claim to be one.
I believe that once you get both dlls properly registered, it won't matter if you launch the 64 bit or the 32 bit version of HH.exe. The Browse Sequence window should then show. (Incidentally, the same dll also manages behavior of the Glossary tab functionality in a CHM)
What happens in a mixed (32-bit/64-bit) environment?
Our in-house network contains a mix of 32-bit and 64-bit machines.
We post a .CHM (with browse sequences) to a standalone PC (no RoboHelp applications are installed on this particular PC) on our in-house network.
All the 32-bit and 64-bit machines on the network can access this single .CHM file via a shortcut.
Does the existence and registration of HHActiveX.dll matter for just the PC hosting the .CHM, just the PCs accessing the .CHM, or all PCs? And which versions of HHActiveX.dll need to be registered for which machines?
Yeah, good luck with that. Years ago, Microsoft modified the behavior of CHM content to disallow working that way. CHMs are intended to be copied to *EACH PC* using it. There are ways to modify the Windows Registry to allow CHM to still work that way, but it's something your IT staff have to manage. And by modifying things to allow it, you have to relax security and that makes a machine more vulnerable to attacks down the road. Years later, Peter Grainge still reports that his page on this is still among the most often visited. Click here to visit Peter's page.
Hope I managed to satisfactorily answer your "few" other questions. I tried... LOL
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7, 8 or 9 within the day!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
RoboHelp eBooks

Browse Sequences has disappeared

I just noticed that when I open the HTML Help, I no longer
have browse sequences. I used to have browse sequences. Yes, the
browse sequences are defined and the Browse Sequences check box is
checked on the Windows Property page. Is there something I need to
do in RH7 that I didn't in RH6?
Serious puzzlement.
Bob Boller

Well, I defined a new window and that made no difference. I
still don't have the browse sequences displayed. The only unusual
thing I can find is that I get the following error messages
displayed in the output window when I do a compile.
HHC5003: Error:
Compilation failed while compiling http:\www.aldon.com.
ehlpdhtm.js
Processing keywords...
Generating full-text search data...
Compacting file system...
The following files were not compiled:
http:\www.aldon.com
Finished compiling HTMLHELP in 142 sec(s)
Compilation complete.
I have used the RH Multi-FIle Find/Replace and also another
tool to scan the entire project for the "http:\www.aldon.com"
string and neither search tool found that string anywhere in the
project. I have no idea if this is related to the non-display of
the browse sequences.
Bob

Disappearing browse sequence

I'm using RH7 and Windows 7. The browse sequences for my CHM files are no longer being shown. I can see them if I select View immediately after I generate the CHM file. However, if I then open the CHM file from the output location, which is on my C drive, the browse sequences are no longer shown. I've deleted the CPD and BRS files, created a new window, double-checked the configuration and cannot find the problem. I don't believe I have made any changes to my system that could be causing this.

This forum is only for discussions on the forums themselves. Please choose you correct product forum here
http://forums.adobe.com/index.jspa
and repost your question there, not forgetting to give details about your setup.

Links don't work with Browse Sequences

I have an image that links from one page in my project to
another. It works fine when I generate my primary layout without
browse sequences. But when I generate it with browse sequences,
clicking the image produces a blank page. The only way it will open
the page is if I set the Hyperlink Options to "Display in
Autosizing Pop-up". If I leave it set to "Display in Frame (Page
Default: none)" clicking the image produces a blank page.

Hello again
I'm not saying you are full of squash, just that I'm unable
to duplicate it using my own copy of RoboHelp 6. I tested by
linking an image to a different topic with no browse sequence in
the mix. Compiling and testing. Then creating a Browse Sequence and
recompiling and testing again. Mine worked.
This is a bit of VooDoo, but you might wish to try defining a
totally new window, configuring that as the default and compiling
again. See if that changes things.
Cheers... Rick

Possible to hide browse sequences?

I have a few topics in my chm that do not contain browse
sequences. They are standalone topics that do not appear in the TOC
or index. When the help is called from the application, they are
launched in the right pane of the chm. The problem I have is that a
"default" browse sequence will still appear at the top of the chm
even though the topics don't have any assigned browse sequences.For
these topics, is it possible to hide the browse sequences from
appearing?

Hi Emmanuel
Actually this should be possible. What you would do is to
create a new window that would be used for your context sensitive
calls. Then when your developer calls the help, they specify the
window it should appear in. That window would be configured with no
browse sequence bar.
Cheers... Rick

How can i get browse sequence widgets to follow hyperlinks instead of TOC?

I've created a screen layout based on the standard desktop layout and am using the default browse sequence (back, next) widget buttons included with the layout. Our topics include a number of hyperlinks to other help topics - for example, a dialog box overview topic might include a link to a how to topic for that dialog. I would like the browse sequence buttons to follow the hyperlink paths to the previous and next topics viewed. Right now, they instead go to the previous and next topics in the TOC. Is there a way to modify the properties of the buttons to follow the hyperlinks instead?
Thanks for your help!

I think you are confusing Previous and Next in a browse sequence with Previous and Next as in path followed by the user.
A browse sequence is not necessarily the next item in a TOC. It is whatever you set up, TOC order is a default.
You can have path followed Previous and Next in addition using javascript methods. You will find solutions posted in these forums.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

RH8 browse sequence based on TOC not working as expected

I have several standalone projects for which RoboHelp's browse sequence tool correctly generates the browse sequence based on the TOC using a book level of 0 (zero) so that it picks up everything in order. If a project has books A and B (which are not themselves topics), and each book has two subtopics, A1, A2, B1, B2, the TOC-based browse sequence is A1, A2, B1, B2. For a project I inherited (originally designed as 40 separate merged projects that I combined into a single .xpj project), "books" A and B for the example above are also topics. When I generate the browse sequence based on the TOC using zero for the book level, instead of getting A, A1, A2, B, B1, B2, I get A, B, A1, A2, B1, B2. The TOC runs through all 1st level items first, cycles back through all 2nd level item, then 3rd level, etc. Has anyone seen this before? Any ideas how to fix it? Does the problem have anything to do with the fact that the "books" in this project are also "topics"?

Create a new TOC and make it a copy of the existing TOC.
Then remove the topics from the books and try again with the browse sequence.
I don't know that will fix it but it is what I would try first.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

RoboHelp HTML v9 - Browse Sequence not appearing when generated

RoboHelp HTML v9
New project - eg not converted from previous version
Added a browse sequence as per the help documentation - I've followed the help documentation however when I get to view result of the generated WebHelp - the browse sequence is not present on the topic pages that were added to the browse sequence.
I read previous forum postings for RH8 - where reinstalling or repairing the software seemed to assist - however when I access through control panel - add/remove programs the only option in to Remove RH9.
So I thought I'd ask the question here before uninstalling.
There was also mention of a dll file that needs to be registered on the viewers pc before the browse sequence would appear and if this is the case due to the possible audience for the publish I would not be able to control that.
Any help is appriciated, thanks.

Hi
Thanks - I guess I was looking for the page icons that visualized the
sequence for the viewer.
That being said - the navigation arrows are present in my published file
however seem to hold no functionality - while on a topic that is within
the browse sequence clicking the arrows does not move through the
sequence.
I was initially looking for onscreen navigation for a series of topics -
I though browse sequence would do the trick but I think I will move to
another method.
Karen Voycey, BSc
Learning Solutions Specialist | Human Resources
10 Wellington St. E. | Toronto, ON | M5E 1L5
t. 416 366 7600 x 2451|1 800 569 1163 | cell +416 568 2551
[email protected]
Proud national insurance sponsor of the AIR MILES® Reward Program. For
more information go to www.rsagroup.ca.
RSA is a registered trade name of Royal & Sun Alliance Insurance Company
of Canada.
From:   Captiv8r <[email protected]>
To:     Karen Voycey <[email protected]>
Date:   13/07/2011 04:52 PM
Subject:        RoboHelp HTML v9 - Browse Sequence not appearing
when generated
Hi there
Your mention of: "the browse sequence is not present on the topic pages
that were added to the browse sequence" seems to imply that you are
expecting to see the sequence directly on those pages. But that usually
won't happen.
Perhaps it will help to start by viewing the link below:
http://www.robowizard.com/RoboWizard/NewProject.htm#MonthlyScry/012006.htm
Then come back with any questions you may have.
Cheers... Rick
http://www.robowizard.com/pc.gif
Helpful and Handy Links
http://www.Adobe.com/cfusion/mmform/index.cfm?name=wishform&product=38
http://www.gooberguides.com/ProductPages/RoboHelp/RoboHelp82Day.htm
http://www.ShowMeSolutions.biz
http://sorcererstone.wordpress.com/
http://www.gooberguides.com

Problem with the browse sequence back and browse sequence next widget placed in the screen layout

Hi,
Some basics: We are using Robohelp 10 to generate multiscreen html5 output. We used the pharmaceutical screen layout downloaded from: http://helpx.adobe.com/robohelp/robohelp-screen-profiles-layouts.html but modified it to match our GUI.
We are having a problem with the browse sequence back and browse sequence next buttons placed in the screen layout from the widgets tool bar. We are in no way experts at this part of Robohelp...and the css portion of all this is a bit of mystery but we have managed to get mostly what we need. Now we just need these buttons to work. In the past we used Airhelp and things worked great. Can anyone help us understand why the sequence buttons are not showing up in the output even though it does in the topic preview?
Also
This shows up in the layout.css file:
a.wBSBackButton {
                margin: 0 8pt 0 0;
                padding: 0;
                background-color: transparent;
img.wBSBackButton {
                border: none;
a.wBSNextButton {
                margin: 0 8pt 0 0;
                padding: 0;
                background-color: transparent;
img.wBSNextButton {
                border: none;
Also btw, I forgot to mention that we are linking our FrameMaker files.
Appreciate the help.
Thanks!

hi pradeep
It does not happen but if you Wait for a while that may be solved

Deleted browse sequence keeps appearing

I deleted the browse sequence of the main project and of the
only sub project. I checked both BRS files: they were empty.
There must be another place where the browse sequence is kept
and used by Robohelp.
Can anybody tell me in which file?
Earlier, the present main project was the sub project and the
sub project was the main project. The browse sequence that still
appears, is an old BS of the project that originally was the main
project.

Hi all
yellowpepper, the browse sequence is only stored in the .BRS
file. As you say it's still appearing, I'm thinking you are
probably seeing an older version of the file. You might wish to run
the errant file and right-click any topic page and look at the
properties. This should show something like:
mk:@MSITStore:C:\SomeFolder\SomeOtherFolder\FileName.chm::/SomeFolder/SomeTopic.htm
This should tell you where the file you are viewing is
located. I'm betting you find that it's not the file you think it
may be.
Cheers... Rick

RH 9 - Can I edit browse sequence button sizes in a CHM?

I'm quite sure this is NOT possible, but I promised my localization coordinator, I'd ask.
The issue is that we have localized strings (from RH, not from our translators) that are overlapping on the Next and Previous buttons in some languages in the Browse Sequences. Like this:
I've looked, but I don't see a way to expand the button sizes. I know we can change the .lng file to use different (possibly shorter) terms than what RH picked for these, but a better solution would be to adjust the GUI for text expansion in localized languages.

Sorry Jared
All that functionality is embedded inside the guts of the HHActiveX.DLL file.
Cheers... Rick

Browse Sequences

Hi, I'm usine RoboHelp HTML 9, and I'm having trouble displaying the browse sequences in when I complile the WebHelp project. I Auto-created the Browse sequences using my TOC. When I compile and "View Results" I don't see the previous and next topic arrows. The TOC is there along with the Contents, Index, and Search buttons. Just the little left and right arrows are missing. Any troubleshooting suggestions would be most welcome. Thanks.

Hi Christy
Did your project begin life in an earlier version of RoboHelp? If so, that may explain why Browse Sequences seemed to fail for you.
Are you exploiting the Content Categories feature of version 9? If so, that also may explain things.
Indeed RoboHelp 9 brings new wrinkles to the mix with the whole Content Categories feature. New capabilities are added.
Think of the option you see in the Navigation section as being like the master breaker in your house. You can enable or disable things globally there. And when you define different Content Categories, you may want Browse Sequences for one category but not want them for another. Or you may have defined multiple sequences and you wish to assign a different one to each category.
I created a project from scratch and of course it didn't have a Browse Sequence. Therefore the option wasn't even available for me to turn it on. I defined a Browse Sequence and the option was enabled when I looked. I also looked in the Content Category and it was enabled there as well. This seems to suggest you either upgraded an older project and things weren't quite set as you would have expected or that someone has been playing with the settings and experimenting without fully realizing what the settings actually do or how they may interact.
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7, 8 or 9 within the day!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
RoboHelp eBooks

Browse sequence area is blank

Similar Messages

Maybe you are looking for