Browser can not display webpage

Hi there
I am having problems viewing webpages although I appear to be connected.
I got a trojan virus on my pc and have managed to get rid of it but since then am unable to view web pages through my bt infinity hub. IE states that it 'cannot display the webpage'. The status of the connection says it is excellent but when I look at packet activity rates they are extremely low at 3 for both sent and received.
The laptop in question was covered under pc worlds 'know how' package - so I took it in for a pc health check. They gave it the thumbs up and were able to connect fine to their network in the store. However, when I got it home I am still experiencing the same problem - which suggests it is not the computer but the bt setup.
Other pcs in the house (ie. the one I am using now) are connecting fine to the bt hub - with no problems. Any suggestions?
Thanks
Sam

samk14 wrote:
Hi there
I am having problems viewing webpages although I appear to be connected.
I got a trojan virus on my pc and have managed to get rid of it but since then am unable to view web pages through my bt infinity hub. IE states that it 'cannot display the webpage'. The status of the connection says it is excellent but when I look at packet activity rates they are extremely low at 3 for both sent and received.
The laptop in question was covered under pc worlds 'know how' package - so I took it in for a pc health check. They gave it the thumbs up and were able to connect fine to their network in the store. However, when I got it home I am still experiencing the same problem - which suggests it is not the computer but the bt setup.
Other pcs in the house (ie. the one I am using now) are connecting fine to the bt hub - with no problems. Any suggestions?
Thanks
Sam
Hi Sam. Welcome to the forums.
Have you tried using a differnet browser ? e.g. Chrome, Opera or Firefox ?
The fact that pc world connected to their own internal network may have meant they might have changed something in IE. What version of IE is the laptop using ? Have a look at Tools/Internet Options/Connections - and Lan Settings - make sure nothing is set in Proxy server, and there is only a tick in the box "Auto detect settings".
It could be that IE has been blocked by any firewall or security product you have, though that would affect the pc world access too.
Check also in case there are add-ons causing interference. Tools/Internet options/Programs/Manage add-ons, and see what's enabled - you can disable them one at a time (if any) to see if that helps.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

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