Browser compatibility for Adobe AIR (browser-based version)

Hi there,
I'm using RoboHelp 10 to create the browser-based version of Adobe AIR. My understanding is that this version of AIR uses Flash for some of the navigation, such as the table of contents.
Can anyone else share their findings on which browsers and Flash plug-ins will reliably display the browser-based version of AIR? I've found that it displays fine on IE 8, but not IE 9, and not Google Chrome (version 23).
Any advice would be appreciated.
Robert

Hi Peter,
I've spent more time looking at my project and I am not getting the results I need.
To summarize, I've created a browser-based version of Adobe AIR that is a local copy. It runs fine on IE 8, but not Google Chrome (version 23) or IE 9. I've also tried created a very small second RoboHelp project and I get the same results--the index.htm page is blank in Chrome and IE 9.
In Chrome, I've double-checked that it is running Flash version 11.5.31.5. I've noticed that Chrome changes my file path (see attached screen capture).
I'm at a loss to figure out why this is not displaying, as expected.
Any suggestions would be much appreciated.
Robert

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