Browser freezes when saving or printing to pdf
I have windows 7 and acrobat 9. Lately, when I open a pdf document from an Internet browser screen I am both unable to save it or print it to pdf. When I save nothing happens. When I attempt to print to pdf it stalls at the screen where it allows you to name the document. In addition, today I received the error message from acrodist.exe that the JP2klib.dll was not found. What is happening? Why? and What should I do?
thanks so much for helping walk through troubleshooting. i tried the print to file and it did react the same as when I do save as. basically the screen blinks, does not freeze, but I am unable to find a saved file anywhere. I checked the properties and it is setup that it is supposed to give me the prompt to save with a specific name in a specific place but it isn't doing so. I looked in downloads, appfiles, desktop. I even tried looking in recently filed and searching for all .pdf. and .ps files on my c drive and can't find anything.
actotray is running in the background. in addition, when I tried to print to pdf without the print to file clicked, i noted that additionally the following were running acrobroker and avgcsrvx.exe.
i did the repair installation but am experiencing the same problems. Should I try to uninstall and then reinstall? If that is the only solution I will try that later on in the week because I am currently just using the email option as a workaround to this problem and that should get me through the week.
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Here is the crash log from Chrome:
Process: Google Chrome [9543]
Path: /Applications/Google Chrome.app/Contents/MacOS/Google Chrome
Identifier: com.google.Chrome
Version: 13.0.782.218 (782.218)
Code Type: X86 (Native)
Parent Process: launchd [115]
Date/Time: 2011-08-30 20:01:05.071 -0400
OS Version: Mac OS X 10.7.1 (11B2118)
Report Version: 9
Interval Since Last Report: 138031 sec
Crashes Since Last Report: 11
Per-App Interval Since Last Report: 2358 sec
Per-App Crashes Since Last Report: 3
Anonymous UUID: 7628F3B3-520D-405D-AA59-14813D98D190
Crashed Thread: 0 CrBrowserMain Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
VM Regions Near 0:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Google Chrome.app/Contents/MacOS/Google Chrome
__TEXT 0000000000001000-0000000000002000 [ 4K] r-x/rwx SM=COW /Applications/Google Chrome.app/Contents/MacOS/Google Chrome
Application Specific Information:
objc[9543]: garbage collection is OFF
Thread 0 Crashed:: CrBrowserMain Dispatch queue: com.apple.main-thread
0 com.google.Chrome.framework 0x0060b8ae ChromeMain + 6303022
1 com.google.Chrome.framework 0x0060b993 ChromeMain + 6303251
2 com.apple.CoreFoundation 0x908456c9 __NSGetForwardingTarget + 73
3 com.apple.CoreFoundation 0x90845650 _CF_forwarding_prep_0 + 16
4 com.apple.print.framework.Print.Private 0x083620a9 0x8360000 + 8361
5 com.apple.print.framework.Print.Private 0x08365a68 0x8360000 + 23144
6 com.apple.print.framework.Print.Private 0x08365783 0x8360000 + 22403
7 com.apple.print.framework.Print.Private 0x0837cac6 0x8360000 + 117446
8 com.apple.print.framework.Print.Private 0x08381ca0 0x8360000 + 138400
9 com.apple.print.framework.Print.Private 0x083872cc 0x8360000 + 160460
10 com.apple.CoreFoundation 0x90848901 -[NSObject performSelector:withObject:] + 65
11 com.apple.AppKit 0x9b58670b -[NSApplication sendAction:to:from:] + 232
12 com.google.Chrome.framework 0x00147a74 ChromeMain + 1306356
13 com.apple.AppKit 0x9b679f77 -[NSMenuItem _corePerformAction] + 536
14 com.apple.AppKit 0x9b679bf4 -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 171
15 com.apple.AppKit 0x9b67927d -[NSMenu _performActionWithHighlightingForItemAtIndex:sendAccessibilityNotification:] + 79
16 com.apple.AppKit 0x9b95149b -[NSMenu performActionForItemAtIndex:] + 65
17 com.apple.AppKit 0x9b9514ce -[NSMenu _internalPerformActionForItemAtIndex:] + 45
18 com.apple.AppKit 0x9b9556ff -[NSMenuItem _internalPerformActionThroughMenuIfPossible] + 106
19 com.apple.AppKit 0x9b7bfa20 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 172
20 com.apple.AppKit 0x9b5eedde NSSLMMenuEventHandler + 452
21 com.apple.HIToolbox 0x9189de54 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
22 com.apple.HIToolbox 0x9171982b _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1602
23 com.apple.HIToolbox 0x91718ca8 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14H andlerCallRec + 482
24 com.apple.HIToolbox 0x9172dac9 SendEventToEventTarget + 76
25 com.apple.HIToolbox 0x9189e318 _ZL18SendHICommandEventmPK9HICommandmmhPKvP20OpaqueEventTargetRefS5_PP14OpaqueE ventRef + 482
26 com.apple.HIToolbox 0x9189e382 SendMenuCommandWithContextAndModifiers + 70
27 com.apple.HIToolbox 0x919087ef SendMenuItemSelectedEvent + 275
28 com.apple.HIToolbox 0x9176a598 _ZL19FinishMenuSelectionP13SelectionDataP10MenuResultS2_ + 129
29 com.apple.HIToolbox 0x918f858a _ZL19PopUpMenuSelectCoreP8MenuData5PointdS1_tjPK4RecttmS4_S4_PK10__CFStringPP13 OpaqueMenuRefPt + 1898
30 com.apple.HIToolbox 0x918f8858 _HandlePopUpMenuSelection7 + 639
31 com.apple.AppKit 0x9b7c2e52 _NSSLMPopUpCarbonMenu3 + 4532
32 com.apple.AppKit 0x9bbe0360 _NSPopUpCarbonMenu3 + 107
33 com.apple.AppKit 0x9b7c0b04 -[NSCarbonMenuImpl popUpMenu:atLocation:width:forView:withSelectedItem:withFont:withFlags:withOpti ons:] + 425
34 com.apple.AppKit 0x9b9e14b4 -[NSPopUpButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 610
35 com.apple.AppKit 0x9b5842e7 -[NSControl mouseDown:] + 943
36 com.apple.AppKit 0x9b54d5de -[NSWindow sendEvent:] + 7514
37 com.apple.AppKit 0x9b4e58f7 -[NSApplication sendEvent:] + 4936
38 com.google.Chrome.framework 0x00a01493 ChromeMain + 10455315
39 com.apple.AppKit 0x9b74f13f -[NSApplication _modalSession:sendEvent:] + 550
40 com.apple.AppKit 0x9b74ed09 -[NSApplication _realDoModalLoop:peek:] + 638
41 com.apple.AppKit 0x9b74a0aa -[NSApplication _doModalLoop:peek:] + 69
42 com.apple.AppKit 0x9b74e9e5 -[NSApplication runModalForWindow:] + 258
43 com.apple.AppKit 0x9b9ee3cf -[NSPrintPanel runModalWithPrintInfo:] + 621
44 com.google.Chrome.framework 0x0157b27b ChromeMain + 22488827
45 com.google.Chrome.framework 0x003fc114 ChromeMain + 4142484
46 com.google.Chrome.framework 0x003fd92a ChromeMain + 4148650
47 com.google.Chrome.framework 0x0209b755 ChromeMain + 34155477
48 com.google.Chrome.framework 0x0209c115 ChromeMain + 34157973
49 com.google.Chrome.framework 0x0209e512 ChromeMain + 34167186
50 com.google.Chrome.framework 0x0206f32e ChromeMain + 33974190
51 com.apple.CoreFoundation 0x907c010f __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 15
52 com.apple.CoreFoundation 0x907bfac6 __CFRunLoopDoSources0 + 246
53 com.apple.CoreFoundation 0x907e99d8 __CFRunLoopRun + 1112
54 com.apple.CoreFoundation 0x907e91ec CFRunLoopRunSpecific + 332
55 com.apple.CoreFoundation 0x907e9098 CFRunLoopRunInMode + 120
56 com.apple.HIToolbox 0x91713487 RunCurrentEventLoopInMode + 318
57 com.apple.HIToolbox 0x9171adc3 ReceiveNextEventCommon + 381
58 com.apple.HIToolbox 0x9171ac32 BlockUntilNextEventMatchingListInMode + 88
59 com.apple.AppKit 0x9b47b6c0 _DPSNextEvent + 678
60 com.apple.AppKit 0x9b47af2d -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 113
61 com.apple.AppKit 0x9b47729f -[NSApplication run] + 904
62 com.google.Chrome.framework 0x0206f1cb ChromeMain + 33973835
63 com.google.Chrome.framework 0x0206e9e4 ChromeMain + 33971812
64 com.google.Chrome.framework 0x0209bf54 ChromeMain + 34157524
65 com.google.Chrome.framework 0x00111c5d ChromeMain + 1085661
66 com.google.Chrome.framework 0x0000989f ChromeMain + 3359
67 com.google.Chrome 0x00001f58 0x1000 + 3928
68 com.google.Chrome 0x00001f16 0x1000 + 3862
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x926fa90a kevent + 10
1 libdispatch.dylib 0x9b2f2ccc _dispatch_mgr_invoke + 969
2 libdispatch.dylib 0x9b2f171b _dispatch_mgr_thread + 53
Thread 2:: NetworkConfigWatcher
0 libsystem_kernel.dylib 0x926f7c22 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x926f71f6 mach_msg + 70
2 com.apple.CoreFoundation 0x907e09ea __CFRunLoopServiceMachPort + 170
3 com.apple.CoreFoundation 0x907e9b14 __CFRunLoopRun + 1428
4 com.apple.CoreFoundation 0x907e91ec CFRunLoopRunSpecific + 332
5 com.apple.CoreFoundation 0x907e9098 CFRunLoopRunInMode + 120
6 com.apple.Foundation 0x92a3ebdb -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 273
7 com.google.Chrome.framework 0x0206e914 ChromeMain + 33971604
8 com.google.Chrome.framework 0x0206e9e4 ChromeMain + 33971812
9 com.google.Chrome.framework 0x0209bf54 ChromeMain + 34157524
10 com.google.Chrome.framework 0x020c0127 ChromeMain + 34305447
11 com.google.Chrome.framework 0x020bf7ac ChromeMain + 34303020
12 libsystem_c.dylib 0x9bfffed9 _pthread_start + 335
13 libsystem_c.dylib 0x9c0036de thread_start + 34
Thread 3:: CrShutdownDetector
0 libsystem_kernel.dylib 0x926fad4e __read + 10
1 com.google.Chrome.framework 0x0011291d ChromeMain + 1088925
2 com.google.Chrome.framework 0x020bf7ac ChromeMain + 34303020
3 libsystem_c.dylib 0x9bfffed9 _pthread_start + 335
4 libsystem_c.dylib 0x9c0036de thread_start + 34
Thread 4:: Chrome_DBThread
0 libsystem_kernel.dylib 0x926f983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9c003e21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x9bfb442c pthread_cond_wait$UNIX2003 + 71
3 com.google.Chrome.framework 0x020b97d8 ChromeMain + 34278488
4 com.google.Chrome.framework 0x020ba3de ChromeMain + 34281566
5 com.google.Chrome.framework 0x020ba416 ChromeMain + 34281622
6 com.google.Chrome.framework 0x020a0fab ChromeMain + 34178091
7 com.google.Chrome.framework 0x0209bf54 ChromeMain + 34157524
8 com.google.Chrome.framework 0x020c0127 ChromeMain + 34305447
9 com.google.Chrome.framework 0x020bf7ac ChromeMain + 34303020
10 libsystem_c.dylib 0x9bfffed9 _pthread_start + 335
11 libsystem_c.dylib 0x9c0036de thread_start + 34
Thread 5:: Chrome_FileThread
0 libsystem_kernel.dylib 0x926fa90a kevent + 10
1 com.google.Chrome.framework 0x024f1ded ChromeMain + 38703725
2 com.google.Chrome.framework 0x024f0212 ChromeMain + 38696594
3 com.google.Chrome.framework 0x0206de06 ChromeMain + 33968774
4 com.google.Chrome.framework 0x0209bf54 ChromeMain + 34157524
5 com.google.Chrome.framework 0x020c0127 ChromeMain + 34305447
6 com.google.Chrome.framework 0x020bf7ac ChromeMain + 34303020
7 libsystem_c.dylib 0x9bfffed9 _pthread_start + 335
8 libsystem_c.dylib 0x9c0036de thread_start + 34
Thread 6:: Chrome_ProcessLauncherThread
0 libsystem_kernel.dylib 0x926f983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9c003e21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x9bfb442c pthread_cond_wait$UNIX2003 + 71
3 com.google.Chrome.framework 0x020b97d8 ChromeMain + 34278488
4 com.google.Chrome.framework 0x020ba3de ChromeMain + 34281566
5 com.google.Chrome.framework 0x020ba416 ChromeMain + 34281622
6 com.google.Chrome.framework 0x020a0fab ChromeMain + 34178091
7 com.google.Chrome.framework 0x0209bf54 ChromeMain + 34157524
8 com.google.Chrome.framework 0x020c0127 ChromeMain + 34305447
9 com.google.Chrome.framework 0x020bf7ac ChromeMain + 34303020
10 libsystem_c.dylib 0x9bfffed9 _pthread_start + 335
11 libsystem_c.dylib 0x9c0036de thread_start + 34
Thread 7:: Chrome_CacheThread
0 libsystem_kernel.dylib 0x926fa90a kevent + 10
1 com.google.Chrome.framework 0x024f1ded ChromeMain + 38703725
2 com.google.Chrome.framework 0x024f0212 ChromeMain + 38696594
3 com.google.Chrome.framework 0x0206de06 ChromeMain + 33968774
4 com.google.Chrome.framework 0x0209bf54 ChromeMain + 34157524
5 com.google.Chrome.framework 0x020c0127 ChromeMain + 34305447
6 com.google.Chrome.framework 0x020bf7ac ChromeMain + 34303020
7 libsystem_c.dylib 0x9bfffed9 _pthread_start + 335
8 libsystem_c.dylib 0x9c0036de thread_start + 34
Thread 8:: Chrome_IOThread
0 libsystem_kernel.dylib 0x926fa90a kevent + 10
1 com.google.Chrome.framework 0x024f1ded ChromeMain + 38703725
2 com.google.Chrome.framework 0x024f0212 ChromeMain + 38696594
3 com.google.Chrome.framework 0x0206de06 ChromeMain + 33968774
4 com.google.Chrome.framework 0x0209bf54 ChromeMain + 34157524
5 com.google.Chrome.framework 0x020c0127 ChromeMain + 34305447
6 com.google.Chrome.framework 0x020bf7ac ChromeMain + 34303020
7 libsystem_c.dylib 0x9bfffed9 _pthread_start + 335
8 libsystem_c.dylib 0x9c0036de thread_start + 34
Thread 9:: WATCHDOG
0 libsystem_kernel.dylib 0x926f983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9c003e21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x9bfb442c pthread_cond_wait$UNIX2003 + 71
3 com.google.Chrome.framework 0x020b97d8 ChromeMain + 34278488
4 com.google.Chrome.framework 0x020ba3de ChromeMain + 34281566
5 com.google.Chrome.framework 0x020ba416 ChromeMain + 34281622
6 com.google.Chrome.framework 0x020a0fab ChromeMain + 34178091
7 com.google.Chrome.framework 0x0209bf54 ChromeMain + 34157524
8 com.google.Chrome.framework 0x020c0127 ChromeMain + 34305447
9 com.google.Chrome.framework 0x020bf7ac ChromeMain + 34303020
10 libsystem_c.dylib 0x9bfffed9 _pthread_start + 335
11 libsystem_c.dylib 0x9c0036de thread_start + 34
Thread 10:: Chrome_WebKitThread
0 libsystem_kernel.dylib 0x926f983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9c003e21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x9bfb442c pthread_cond_wait$UNIX2003 + 71
3 com.google.Chrome.framework 0x020b97d8 ChromeMain + 34278488
4 com.google.Chrome.framework 0x020ba3de ChromeMain + 34281566
5 com.google.Chrome.framework 0x020ba416 ChromeMain + 34281622
6 com.google.Chrome.framework 0x020a0fab ChromeMain + 34178091
7 com.google.Chrome.framework 0x0209bf54 ChromeMain + 34157524
8 com.google.Chrome.framework 0x020c0127 ChromeMain + 34305447
9 com.google.Chrome.framework 0x020bf7ac ChromeMain + 34303020
10 libsystem_c.dylib 0x9bfffed9 _pthread_start + 335
11 libsystem_c.dylib 0x9c0036de thread_start + 34
Thread 11:: Chrome_SafeBrowsingThread
0 libsystem_kernel.dylib 0x926f983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9c003e21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x9bfb442c pthread_cond_wait$UNIX2003 + 71
3 com.google.Chrome.framework 0x020b97d8 ChromeMain + 34278488
4 com.google.Chrome.framework 0x020ba3de ChromeMain + 34281566
5 com.google.Chrome.framework 0x020ba416 ChromeMain + 34281622
6 com.google.Chrome.framework 0x020a0fab ChromeMain + 34178091
7 com.google.Chrome.framework 0x0209bf54 ChromeMain + 34157524
8 com.google.Chrome.framework 0x020c0127 ChromeMain + 34305447
9 com.google.Chrome.framework 0x020bf7ac ChromeMain + 34303020
10 libsystem_c.dylib 0x9bfffed9 _pthread_start + 335
11 libsystem_c.dylib 0x9c0036de thread_start + 34
Thread 12:: NetworkConfigWatcher
0 libsystem_kernel.dylib 0x926f7c22 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x926f71f6 mach_msg + 70
2 com.apple.CoreFoundation 0x907e09ea __CFRunLoopServiceMachPort + 170
3 com.apple.CoreFoundation 0x907e9b14 __CFRunLoopRun + 1428
4 com.apple.CoreFoundation 0x907e91ec CFRunLoopRunSpecific + 332
5 com.apple.CoreFoundation 0x907e9098 CFRunLoopRunInMode + 120
6 com.apple.Foundation 0x92a3ebdb -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 273
7 com.google.Chrome.framework 0x0206e914 ChromeMain + 33971604
8 com.google.Chrome.framework 0x0206e9e4 ChromeMain + 33971812
9 com.google.Chrome.framework 0x0209bf54 ChromeMain + 34157524
10 com.google.Chrome.framework 0x020c0127 ChromeMain + 34305447
11 com.google.Chrome.framework 0x020bf7ac ChromeMain + 34303020
12 libsystem_c.dylib 0x9bfffed9 _pthread_start + 335
13 libsystem_c.dylib 0x9c0036de thread_start + 34
Thread 13:
0 libsystem_kernel.dylib 0x926f7c22 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x926f71f6 mach_msg + 70
2 com.google.Chrome.framework 0x0209aed1 ChromeMain + 34153297
3 com.google.Chrome.framework 0x003452c0 ChromeMain + 3393344
4 com.google.Chrome.framework 0x020bf7ac ChromeMain + 34303020
5 libsystem_c.dylib 0x9bfffed9 _pthread_start + 335
6 libsystem_c.dylib 0x9c0036de thread_start + 34
Thread 14:: Chrome_HistoryThread
0 libsystem_kernel.dylib 0x926f983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9c003e21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x9bfb43e0 pthread_cond_timedwait$UNIX2003 + 70
3 com.google.Chrome.framework 0x020b97b0 ChromeMain + 34278448
4 com.google.Chrome.framework 0x020ba3be ChromeMain + 34281534
5 com.google.Chrome.framework 0x020a1046 ChromeMain + 34178246
6 com.google.Chrome.framework 0x0209bf54 ChromeMain + 34157524
7 com.google.Chrome.framework 0x020c0127 ChromeMain + 34305447
8 com.google.Chrome.framework 0x020bf7ac ChromeMain + 34303020
9 libsystem_c.dylib 0x9bfffed9 _pthread_start + 335
10 libsystem_c.dylib 0x9c0036de thread_start + 34
Thread 15:: CVDisplayLink
0 libsystem_kernel.dylib 0x926f983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9c003e78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x9c003f7b pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreVideo 0x905382e6 CVDisplayLink::waitUntil(unsigned long long) + 306
4 com.apple.CoreVideo 0x90537438 CVDisplayLink::runIOThread() + 706
5 com.apple.CoreVideo 0x9053715f _ZL13startIOThreadPv + 160
6 libsystem_c.dylib 0x9bfffed9 _pthread_start + 335
7 libsystem_c.dylib 0x9c0036de thread_start + 34
Thread 16:: CVDisplayLink
0 libsystem_kernel.dylib 0x926f983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9c003e78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x9c003f7b pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreVideo 0x905382e6 CVDisplayLink::waitUntil(unsigned long long) + 306
4 com.apple.CoreVideo 0x90537438 CVDisplayLink::runIOThread() + 706
5 com.apple.CoreVideo 0x9053715f _ZL13startIOThreadPv + 160
6 libsystem_c.dylib 0x9bfffed9 _pthread_start + 335
7 libsystem_c.dylib 0x9c0036de thread_start + 34
Thread 17:: Chrome_PasswordStore_Thread
0 libsystem_kernel.dylib 0x926f983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9c003e21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x9bfb442c pthread_cond_wait$UNIX2003 + 71
3 com.google.Chrome.framework 0x020b97d8 ChromeMain + 34278488
4 com.google.Chrome.framework 0x020ba3de ChromeMain + 34281566
5 com.google.Chrome.framework 0x020ba416 ChromeMain + 34281622
6 com.google.Chrome.framework 0x020a0fab ChromeMain + 34178091
7 com.google.Chrome.framework 0x0209bf54 ChromeMain + 34157524
8 com.google.Chrome.framework 0x020c0127 ChromeMain + 34305447
9 com.google.Chrome.framework 0x020bf7ac ChromeMain + 34303020
10 libsystem_c.dylib 0x9bfffed9 _pthread_start + 335
11 libsystem_c.dylib 0x9c0036de thread_start + 34
Thread 18:
0 libsystem_kernel.dylib 0x926f983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9c003e21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x9bfb442c pthread_cond_wait$UNIX2003 + 71
3 com.google.Chrome.framework 0x01cb52dd ChromeMain + 30066525
4 com.google.Chrome.framework 0x014f689c ChromeMain + 21945628
5 libsystem_c.dylib 0x9bfffed9 _pthread_start + 335
6 libsystem_c.dylib 0x9c0036de thread_start + 34
Thread 19:: WorkerPool/75267
0 libsystem_kernel.dylib 0x926f983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9c003e21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x9bfb43e0 pthread_cond_timedwait$UNIX2003 + 70
3 com.google.Chrome.framework 0x020b97b0 ChromeMain + 34278448
4 com.google.Chrome.framework 0x020c0811 ChromeMain + 34307217
5 com.google.Chrome.framework 0x020c101f ChromeMain + 34309279
6 com.google.Chrome.framework 0x020bf7ac ChromeMain + 34303020
7 libsystem_c.dylib 0x9bfffed9 _pthread_start + 335
8 libsystem_c.dylib 0x9c0036de thread_start + 34
Thread 20:: NetworkConfigWatcher
0 libsystem_kernel.dylib 0x926f7c22 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x926f71f6 mach_msg + 70
2 com.apple.CoreFoundation 0x907e09ea __CFRunLoopServiceMachPort + 170
3 com.apple.CoreFoundation 0x907e9b14 __CFRunLoopRun + 1428
4 com.apple.CoreFoundation 0x907e91ec CFRunLoopRunSpecific + 332
5 com.apple.CoreFoundation 0x907e9098 CFRunLoopRunInMode + 120
6 com.apple.Foundation 0x92a3ebdb -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 273
7 com.google.Chrome.framework 0x0206e914 ChromeMain + 33971604
8 com.google.Chrome.framework 0x0206e9e4 ChromeMain + 33971812
9 com.google.Chrome.framework 0x0209bf54 ChromeMain + 34157524
10 com.google.Chrome.framework 0x020c0127 ChromeMain + 34305447
11 com.google.Chrome.framework 0x020bf7ac ChromeMain + 34303020
12 libsystem_c.dylib 0x9bfffed9 _pthread_start + 335
13 libsystem_c.dylib 0x9c0036de thread_start + 34
Thread 21:: WorkerPool/79875
0 libsystem_kernel.dylib 0x926f983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9c003e21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x9bfb43e0 pthread_cond_timedwait$UNIX2003 + 70
3 com.google.Chrome.framework 0x020b97b0 ChromeMain + 34278448
4 com.google.Chrome.framework 0x020c0811 ChromeMain + 34307217
5 com.google.Chrome.framework 0x020c101f ChromeMain + 34309279
6 com.google.Chrome.framework 0x020bf7ac ChromeMain + 34303020
7 libsystem_c.dylib 0x9bfffed9 _pthread_start + 335
8 libsystem_c.dylib 0x9c0036de thread_start + 34
Thread 22:: WorkerPool/80899
0 libsystem_kernel.dylib 0x926f983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9c003e21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x9bfb43e0 pthread_cond_timedwait$UNIX2003 + 70
3 com.google.Chrome.framework 0x020b97b0 ChromeMain + 34278448
4 com.google.Chrome.framework 0x020c0811 ChromeMain + 34307217
5 com.google.Chrome.framework 0x020c101f ChromeMain + 34309279
6 com.google.Chrome.framework 0x020bf7ac ChromeMain + 34303020
7 libsystem_c.dylib 0x9bfffed9 _pthread_start + 335
8 libsystem_c.dylib 0x9c0036de thread_start + 34
Thread 23:: WorkerPool/81411
0 libsystem_kernel.dylib 0x926f983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9c003e21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x9bfb43e0 pthread_cond_timedwait$UNIX2003 + 70
3 com.google.Chrome.framework 0x020b97b0 ChromeMain + 34278448
4 com.google.Chrome.framework 0x020c0811 ChromeMain + 34307217
5 com.google.Chrome.framework 0x020c101f ChromeMain + 34309279
6 com.google.Chrome.framework 0x020bf7ac ChromeMain + 34303020
7 libsystem_c.dylib 0x9bfffed9 _pthread_start + 335
8 libsystem_c.dylib 0x9c0036de thread_start + 34
Thread 24:: WorkerPool/79111
0 libsystem_kernel.dylib 0x926f983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9c003e21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x9bfb43e0 pthread_cond_timedwait$UNIX2003 + 70
3 com.google.Chrome.framework 0x020b97b0 ChromeMain + 34278448
4 com.google.Chrome.framework 0x020c0811 ChromeMain + 34307217
5 com.google.Chrome.framework 0x020c101f ChromeMain + 34309279
6 com.google.Chrome.framework 0x020bf7ac ChromeMain + 34303020
7 libsystem_c.dylib 0x9bfffed9 _pthread_start + 335
8 libsystem_c.dylib 0x9c0036de thread_start + 34
Thread 25:: WorkerPool/8199
0 libsystem_kernel.dylib 0x926f983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9c003e21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x9bfb43e0 pthread_cond_timedwait$UNIX2003 + 70
3 com.google.Chrome.framework 0x020b97b0 ChromeMain + 34278448
4 com.google.Chrome.framework 0x020c0811 ChromeMain + 34307217
5 com.google.Chrome.framework 0x020c101f ChromeMain + 34309279
6 com.google.Chrome.framework 0x020bf7ac ChromeMain + 34303020
7 libsystem_c.dylib 0x9bfffed9 _pthread_start + 335
8 libsystem_c.dylib 0x9c0036de thread_start + 34
Thread 26:: WorkerPool/49671
0 libsystem_kernel.dylib 0x926f983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9c003e21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x9bfb43e0 pthread_cond_timedwait$UNIX2003 + 70
3 com.google.Chrome.framework 0x020b97b0 ChromeMain + 34278448
4 com.google.Chrome.framework 0x020c0811 ChromeMain + 34307217
5 com.google.Chrome.framework 0x020c101f ChromeMain + 34309279
6 com.google.Chrome.framework 0x020bf7ac ChromeMain + 34303020
7 libsystem_c.dylib 0x9bfffed9 _pthread_start + 335
8 libsystem_c.dylib 0x9c0036de thread_start + 34
Thread 27:: WorkerPool/50695
0 libsystem_kernel.dylib 0x926f983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9c003e21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x9bfb43e0 pthread_cond_timedwait$UNIX2003 + 70
3 com.google.Chrome.framework 0x020b97b0 ChromeMain + 34278448
4 com.google.Chrome.framework 0x020c0811 ChromeMain + 34307217
5 com.google.Chrome.framework 0x020c101f ChromeMain + 34309279
6 com.google.Chrome.framework 0x020bf7ac ChromeMain + 34303020
7 libsystem_c.dylib 0x9bfffed9 _pthread_start + 335
8 libsystem_c.dylib 0x9c0036de thread_start + 34
Thread 28:
0 libsystem_kernel.dylib 0x926fa02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x9c001ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x9c0036fe start_wqthread + 30
Thread 29:: Printing_Worker
0 libsystem_kernel.dylib 0x926f983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9c003e21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x9bfb442c pthread_cond_wait$UNIX2003 + 71
3 com.google.Chrome.framework 0x020b97d8 ChromeMain + 34278488
4 com.google.Chrome.framework 0x020ba3de ChromeMain + 34281566
5 com.google.Chrome.framework 0x020ba416 ChromeMain + 34281622
6 com.google.Chrome.framework 0x020a0fab ChromeMain + 34178091
7 com.google.Chrome.framework 0x0209bf54 ChromeMain + 34157524
8 com.google.Chrome.framework 0x020c0127 ChromeMain + 34305447
9 com.google.Chrome.framework 0x020bf7ac ChromeMain + 34303020
10 libsystem_c.dylib 0x9bfffed9 _pthread_start + 335
11 libsystem_c.dylib 0x9c0036de thread_start + 34
Thread 30:
0 libsystem_kernel.dylib 0x926fa02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x9c001ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x9c0036fe start_wqthread + 30
Thread 31:: com.apple.appkit-heartbeat
0 libsystem_kernel.dylib 0x926f9bb2 __semwait_signal + 10
1 libsystem_c.dylib 0x9bfb47b9 nanosleep$UNIX2003 + 187
2 libsystem_c.dylib 0x9bfb4558 usleep$UNIX2003 + 60
3 com.apple.AppKit 0x9b6c1d58 -[NSUIHeartBeat _heartBeatThread:] + 2399
4 com.apple.Foundation 0x92a925ed -[NSThread main] + 45
5 com.apple.Foundation 0x92a9259d __NSThread__main__ + 1582
6 libsystem_c.dylib 0x9bfffed9 _pthread_start + 335
7 libsystem_c.dylib 0x9c0036de thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000011 ebx: 0x0060b711 ecx: 0xbfffbdd0 edx: 0xbfffbdac
edi: 0x0d40bd00 esi: 0xbfffbd7c ebp: 0xbfffbe58 esp: 0xbfffbd40
ss: 0x00000023 efl: 0x00210282 eip: 0x0060b8ae cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000000
Logical CPU: 0
Binary Images:
0x1000 - 0x1ff7 +com.google.Chrome (13.0.782.218 - 782.218) <86BE8B77-48A9-CD2E-9783-48DB9AEE7DF7> /Applications/Google Chrome.app/Contents/MacOS/Google Chrome
0x6000 - 0x323df3f +com.google.Chrome.framework (13.0.782.218 - 782.218) <D9AC38CE-656E-3CB9-2285-BEC0B4BC24A4> /Applications/Google Chrome.app/Contents/Versions/13.0.782.218/Google Chrome Framework.framework/Google Chrome Framework
0x360c000 - 0x36b9ff7 libcrypto.0.9.7.dylib (0.9.7 - compatibility 0.9.7) <7B6DB792-C9E5-3772-8734-8D0052757B8C> /usr/lib/libcrypto.0.9.7.dylib
0x3f8e000 - 0x3f99fff +com.google.Keystone.Registration (1.0.9 - 1.0.9.2865) <B824317F-34B3-C47B-A05C-01107B03BC1A> /Applications/Google Chrome.app/Contents/Versions/13.0.782.218/Google Chrome Framework.framework/Frameworks/KeystoneRegistration.framework/KeystoneRegistrat ion
0x69c0000 - 0x69edff8 GLRendererFloat (??? - ???) <24DF1EB3-AD1E-3E97-9B80-D65B8A87744B> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GL RendererFloat
0x75db000 - 0x7748ff0 GLEngine (??? - ???) <0CD5FBA5-EE14-3065-8D14-3B4B4059159F> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
0x8315000 - 0x8346ff9 com.apple.printingprivate.framework.PrintingPrivate (7.0 - 68) <C35492AF-FC66-3A99-8E8E-684FAEFF9C79> /System/Library/PrivateFrameworks/PrintingPrivate.framework/Versions/A/Printing Private
0x8360000 - 0x83a1fff com.apple.print.framework.Print.Private (7.0 - 378) <2D5AA268-87C3-349A-987E-8A92CF226650> /System/Library/PrivateFrameworks/PrintingPrivate.framework/Versions/Current/Pl ugins/PrintCocoaUI.bundle/Contents/MacOS/PrintCocoaUI
0x83b4000 - 0x83baffc +com.dell.print.pde.SecurePrint2 (1.2 - 1.2) /Library/Printers/Dell/PDEs/DellSecurePrint2.plugin/Contents/MacOS/DellSecurePr int2
0x83c2000 - 0x83cbfff +com.dell.print.pde.JobAccount2 (1.3 - 1.3) /Library/Printers/Dell/PDEs/DellJobAccount2.plugin/Contents/MacOS/DellJobAccoun t2
0x8400000 - 0x84f7ffb libGLProgrammability.dylib (??? - ???) <3ADE6D21-26AF-323A-914B-BD3DFD51DD2F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
0x9111000 - 0x9150fff com.apple.print.PrintingCocoaPDEs (7.0 - 378) <D5E21FA7-9726-35BF-A00C-D9BBC9F0805A> /System/Library/PrivateFrameworks/PrintingPrivate.framework/Versions/A/Plugins/ PrintingCocoaPDEs.bundle/Contents/MacOS/PrintingCocoaPDEs
0x9311000 - 0x9683fe3 com.apple.driver.AppleIntelHDGraphicsGLDriver (7.6.9 - 7.0.6) <CB467D82-5C85-329C-9520-000D9645FD4F> /System/Library/Extensions/AppleIntelHDGraphicsGLDriver.bundle/Contents/MacOS/A ppleIntelHDGraphicsGLDriver
0x8fe4a000 - 0x8fe7c9c7 dyld (195.5 - ???) <2B3361DA-2FE2-33AD-A5B4-893CE882AE9C> /usr/lib/dyld
0x90005000 - 0x903f8ff7 com.apple.VideoToolbox (1.0 - 705.35) <3643CDDF-5B29-30EB-A044-25A9F6AEBB55> /System/Library/PrivateFrameworks/VideoToolbox.framework/Versions/A/VideoToolbo x
0x90518000 - 0x90534ff5 com.apple.GenerationalStorage (1.0 - 124) <36EF7A93-6FCE-3681-BAA6-C6A5EF75C985> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
0x90535000 - 0x90558fff com.apple.CoreVideo (1.7 - 70.0) <0D5298FC-FE7F-3F0E-8F1F-346FCD525487> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x90559000 - 0x905fdfff com.apple.QD (3.12 - ???) <BDEFC5B2-B637-3FDD-A999-4CB31107D7AD> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x90633000 - 0x90636ffb com.apple.help (1.3.2 - 42) <46BC94D1-14C4-3178-9BFB-85470F1ED805> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x90637000 - 0x9066bff8 libssl.0.9.8.dylib (0.9.8 - compatibility 0.9.8) <496D830B-6E4E-337B-8C04-D47D435953BD> /usr/lib/libssl.0.9.8.dylib
0x9066c000 - 0x90670fff libGIF.dylib (??? - ???) <F6094267-AB0E-38FC-8201-510AA4BDC974> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x906e1000 - 0x906effff com.apple.opengl (1.7.4 - 1.7.4) <0775705D-EB52-39CB-AA42-63332B8EF7C8> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x906f0000 - 0x90755ff7 libvDSP.dylib (325.3.0 - compatibility 1.0.0) <1C4B66EB-3186-31BE-B93F-878E49334C49> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x907ae000 - 0x90984fef com.apple.CoreFoundation (6.7 - 635) <4EE0D62E-5342-3A9F-A740-DA1D5AEBB1B0> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x90985000 - 0x9098cfff libnotify.dylib (80.0.0 - compatibility 1.0.0) <B3B3875D-311D-31A7-A09F-D1BC56795E00> /usr/lib/system/libnotify.dylib
0x9098d000 - 0x909bbfe7 libSystem.B.dylib (159.0.0 - compatibility 1.0.0) <56FD47B7-7CE2-3270-A319-8E137528023D> /usr/lib/libSystem.B.dylib
0x909bc000 - 0x909d2ffe libxpc.dylib (77.16.0 - compatibility 1.0.0) <9DCB8E1D-155E-3553-8EF1-6C4F9F208746> /usr/lib/system/libxpc.dylib
0x90a2d000 - 0x90a52ff9 libJPEG.dylib (??? - ???) <5872B388-D6CC-3DD4-A2F3-8BB464E83D14> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x90a55000 - 0x90a98ffd libcommonCrypto.dylib (55010.0.0 - compatibility 1.0.0) <4BA1F5F1-F0A2-3FEB-BB62-F514DCBB3725> /usr/lib/system/libcommonCrypto.dylib
0x90a99000 - 0x90a99fff com.apple.Accelerate (1.7 - Accelerate 1.7) <881C1C85-2DEC-38DE-BC97-7804BC907282> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x90a9a000 - 0x90bfcfff com.apple.QTKit (7.7.1 - 2246) <E1582E84-73EA-3212-9F43-8FEDC6BDF2F2> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x90bfd000 - 0x90c01ff7 com.apple.OpenDirectory (10.7 - 144) <A3CF6098-C1B0-3B15-A489-5D89989B2169> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x90c0e000 - 0x90da7ff7 com.apple.CoreData (103 - 358.4) <BF200E10-FCDD-33EA-A491-1F0956370A83> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x90da8000 - 0x90dc2fff com.apple.Kerberos (1.0 - 1) <639BB9F9-8140-3EEA-BCC8-25E7AB05CF46> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x90dc3000 - 0x90dffffa libGLImage.dylib (??? - ???) <E3654177-7A06-3144-9385-19D313E09289> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
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When trying to print to PDF from a sales program we use it keeps throwing errors
When several people try to print to PDF from MAS90, it will save it and create a file as it normally does. However, it does not open in Acrobat 9 Pro as it normally does, and displays the famous error "Acrobat could not open 'xxxx.pdf' because it is either not a supported..." Yet when you manually open the file from the file system, it opens just fine.
So to rehash what I just said, when I print to pdf, it asks me where to save, the notification said the printing completed, adobe opens and displays error. If you click on the file, then the file opens just fine.
However several other people do not have this error while trying to print to file from mas90. Does anyone out there have any idea what could possibly be causing this error to be displayed?Hi ftd12300,
Are you saving the PDFs you're creating to a network drive or are they being saved locally?
Do you have this problem when creating PDFs from other applications such as Notepad?
-David -
Illustrator CC freezes when attempting to save in pdf
My illustrator won't let me save in pdf, it allows me to print in pdf but the option window for saving in pdf doesn't appear and the program freezes, last week it was working fine. I appreciate your help regarding this issue. I already tried deleting the settings folder and i dont work with multiple monitorss so i coudn't have misplaced de window. I tried uninstalling and reinstalling but it didn't help.
Xavier,
In a case like this (maybe always), you should run the Cleaner tool between uninstalling and reinstalling.
http://www.adobe.com/support/contact/cscleanertool.html
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