Browser is not working, please help.
I have had my Blackberry for a about a month and a half. For the first few weeks, the browser worked fine and everything was great. But now, the browser does not work. My email, facebook, twitter, etc. all still work fine, but can not access anything through the browser. Does anyone know why this might be? I know I should take it to the company store, but I live in a Spanish speaking country and don't speak great Spanish.
Thanks for any help!
Solved!
Go to Solution.
Hi and Welcome to the Forums!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB):
1) Register HRT
Homescreen > Options > Advanced Options > Host Routing Table > (it does not matter which line is current) > Register Now
2) Resend Service Books
KB02830 Send the service books for the BlackBerry Internet Service
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then please provide exacty symptoms of what is going on..."not working" doesn't really give us much to go on. Is there an error message of some sort?
Thanks!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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