Browsing in iTunes Store is flawed?
Hi All,
When browsing the categories in the pod-casting directory, I've started getting the text listing, as you can see below. I can't get back to the graphical interface with the artwork displayed. When I hit the 'eye' icon in the lower right, it bounces me back to the front page of the pod-casting section. As soon as I attempt to browse into a category or sub category then the art goes away and the text comes back.
Everything else seems fine.
What dumb thing am I doing to cause this?
Really? A few days ago that was not the case. In fact my pod-cast was featured in the "New and Notable" top bar of the "Travel" subcategory. Which was cool 'kuz my viewer-ship enjoyed a nice bump up.
So, the pretty pictures were on the sub-pages. Additionally, I notice that each subcategory listing has exactly 1000 titles, which can not be correct. Surely there's been more listing submitted, or less... but the fact that each sub category has exactly 1000 titles tells me it's a iTunes flaw.
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Clicking/Browsing Around iTunes Store - Unexpected Quit
Hello all.
I know there is another similar and long post in this section talking about similar things, but thought I just start another fresh post with a "narrower and specific" problem:
*My iTunes will quit out unexpectedly when I start clicking around/browsing around the store;* I was only in the Music section, trying to look for Madonna's latest unreleased album, and when I did a search in the search field and click to show all the albums by Madonna, iTunes quit.
But last night I was in the store, buying a soundtrack and a movie, and everything seems OK
Thanks and cheersI am having the exact same problem! Everything works fine most of the time, but since upgrading to iTunes 9, it randomly quits every now and then when I'm browsing/searching in the iTunes store. Probably a bug in iTunes 9. On a similar note, my iPhone has been randomly shutting itself off every now and then since the upgrade to 3.1.
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Maybe here:
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There is no app on my iPad to browse the iTunes store or make purchases. Searching the web also fails to connect to the store. Links in my music to the store also fail. Am I missing a trick.?
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Thank you very much in finding time to read (and possibly answer) this query of mine. My iTunes Store account is Philippine-based (even though I live in Dubai right now) ever since I had one and most of my apps we're purchased in that store. However, since a there are a lot of apps and most especially eBooks which I could only get from the US iTunes Store, I am planning to alternatively change the country of my account from Philippines to US and vice versa whenever I need to update apps on a specific store. But my default country would still be in the Philippine iTunes Store. Is that possible? Can I still read my purchased eBooks (from the US iTunes Store) for my iBooks app even if I revert back to the Philippine iTunes Store? Because the eBook selection for the Philippine iBookstore *****! It doesn't offer popular titles or new ones for people to read. Anyway, I've got my auntie's US address for me to be able to make a US iTunes Store account and I'll be using a iTunes gift card for my purchases since I don''t have a US-based credit/debit card with me.
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- STEPHEN, 24, DUBAI, UAEIt is illegal to access an iTunes Store in one country from another country. I know what you are doing, so I'm informing you that doing so is a violation of law.
"Although you can browse the iTunes Store in any country without being signed in, you can only purchase content from the iTunes Store for your own country. This is enforced via the billing address associated with your credit card or other payment method that you use with the iTunes Store, rather than your actual geographic location."
From here > The Complete Guide to Using the iTunes Store | iLounge Article
Billing policy is the same for the iTunes and Mac App Stores. -
I just got the new itunes and I can open itunes and see my music but whenI try and go to the itunes store it just loads to a white page. I try and refresh and go to the home page and nothing happens. I can sign into my account and the tabs for the itunes store pop up like they normally would when browsing the itunes store but when I click on one of them, it is a blank page. Is there a setting I need to change? Does it just take an extremely long time to load? Please help!!
Bucktr09:
I'm having the exact same problem. I upgraded to the newest version of iTunes on my iMac and ever since I did the store is a blank white screen. I can get my library content but the store is a no go. Is there any one out there with a solution? -
How to re-download an app in US itunes store which i already purchased in china itunes store?
Apps in itunes library disappeared today after i transfered my acount to region from China.
How to redownload these apps?(Of course, I am asking for a method that do not need to transfer my account back to China, pay for them again or sugest the White House to occupy China)"Although you can browse the iTunes Store in any country without being signed in, you can only purchase content from the iTunes Store for your own country. This is enforced via the billing address associated with your credit card or other payment method that you use with the iTunes Store, rather than your actual geographic location. You can use the iTunes Store in all countries of which you’re a resident, but you’ll either need a separate iTunes Store account for each one, or you’ll need to continually be switching the billing information on your single account. Generally, it’s simpler just to set up an alternative account for these situations, although it’s worth nothing that features like iTunes in the CLoud and iTunes Match are designed to work best when using a single iTunes Store account, as you can only switch accounts with these services every 90 days."
From here > The Complete Guide to Using the iTunes Store | iLounge Article -
Unable to log into itunes store (0x80092013) and update problems
I am having problems logging into the itunes store using itunes 10.6.0.40 in Wndows 7 in the uk which results in the error message shown below:
'We could not complete your itunes store request. An unknown error occurred (0x80092013). There was an error in the itunes store please try again later"
However, I am able to browse the itunes store without any problems (this does not require logging in).
In addition selecting the menu item Help > Check for updates in itunes results in the message "The itunes server could not be contacted. Please check your internet connection or try again later'
I also have two ipods and an ipad and clicking on the <Check For Update> button on each of them within itunes results in the error message "The ipod update server could not be contacted. Make sure your network settings are correct and your network connectivity is active or try again later".
In trying to fix the above problems I have tried the following:
Re-installed itunes
Ran ipconfig /flushdns
Changed my dns entries to use dynamic dns entries and also tried googles settings (8.8.8.8 and 8.8.4.4)
Put entries in the hosts file for gs.apple.com etc
Reset the winsock using the command netsh winsock reset
Turned Norton smart firewall off completely
Ensured interent settings were set to 'Check for server certificate revocation' was unticked and "SSL 3.0" and "TLS 1.0." were both ticked
General internet connectivity is working fine it is just itunes where the problems are.
I can also log onto the itunes store from the ipad itself without a problem.
I also have a Windows Vista laptop which can connect to the itunes store without a problem and can also run the menu item Help > Check for updates and results in a message saying itunes is the latest version. This also runs Norton Smart Firewall and is having no problems. So I am assuming from this that my setup is not at fault and it is not an isp issue.
I have also noticed that a number of other people are reporting problems logging into the itunes store and also error 0x80092013.
The results of an itunes diagnostic test (Help > Run Diagnostics) are shown below (this shows that the itunes store can be browsed but attempts at prurchasing etc cannot be completed)
Microsoft Windows 7 Ultimate Edition Service Pack 1 (Build 7601)
System manufacturer System Product Name
iTunes 10.6.0.40
QuickTime 7.7.1
FairPlay 1.14.34
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0012AF0402B0FA18
Current user is an administrator.
The current local date and time is 2012-03-11 18:01:37.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Advanced Micro Devices, Inc., ATI Radeon HD 4870
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.0.40 is currently running.
iTunesHelper 10.6.0.40 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {46932D17-49B1-4170-9CA8-EA1A00438097}
Description: Microsoft Loopback Adapter
IP Address: 169.254.183.23
Subnet Mask: 255.255.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server: 0.0.0.0
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Adapter Name: {58D508FD-AACB-4B61-B19B-D91F9FD1F400}
Description: Bluetooth Device (Personal Area Network) #2
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Adapter Name: {4C3DB141-4DA2-4484-A598-E5B7ACD6E684}
Description: Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller(NDIS6.20)
IP Address: 192.168.1.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sun Mar 11 17:05:46 2012
Lease Expires: Sun Mar 11 17:05:45 2012
DNS Servers: 192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was unsuccessful.
An unknown error occurred (0x80092013).
Connection attempt to iPhone activation server was unsuccessful.
An unknown error occurred (0x80092013).
Connection attempt to firmware update server was unsuccessful.
An unknown error occurred (0x80092013).
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-03-11 17:58:25.I have spoken directly with Apple over the last couple of hours. They are aware of the problem and are going to ask their engineering department to investigate. It is perhaps not a big priority at the moment as they say they only have 30 confirmed reports of the issue worldwide.
Is it possible that there are other people who are having the same problem and are watching the forums waiting for answers? If so, please report the problem. This is the only way for Apple to understand the scale of the problem (if indeed it is a big problem) and to be able to escalate the issue and allocate suitable resources. The issue we are seeing is:
I mentioned what you said about downgrading - I have also contemplated this but I am expecting I will need to run 10.6 for HD media and syncing with the new iPad. Apple agree downgrading is not an acceptable solution, and there must be a way forward, but if you dont need 10.6 then why not downgrade until the problems are resolved.
My take on the problem is this:
The error code is the same as a Windows error code that suggests the issue is with accessing the certificate revovation lists (CRL). iTunes 10.6 is a signed application that needs to access a CRL to determine whether its certificate is still active. iTunes own diagnostic tool points in the same direction too. The network connectivity test (see image below) shows the network interface and internet connection are fine. It is just the secure link that is failing. It is possible to view the apple store, and download podcasts etc.. but it is not possible to sign into an account or make purchases.
One person has replied to many of these postings suggesting the problem can be fixed by updating DNS settings, which could add weight to this theory. The person who posted this didnt explain why this worked for them, but if DNS settings have not propogated fully for a new CRL this could be causing problems for some users. If so this could just fix itself in the coming days, or it may work if you can connect to the internet from a different connection like a public wifi hotspot.
I will post updates if I get anywhere or hear anything back from Apple. -
Apple iTunes Store vanishing in iTunes 9.1.1 in Windows 7 (64bit)
I have iTunes 9.1.1 installed and everything is fine except when I try to access "iTunes Store" I get "Accessing iTunes Store" (with the stripey progress bar) then it fleetingly (for a fraction of a second) displays thee Apple iTunes Store, but then the screen goes blank, ie the display goes blank.
It doesn't matter which tab (home, Music, Films, etc) or option (eg Podcasts/Technology) I try the same thing happens.
I have tried upgrading to iTunes 10.2.2 for Windows 7 64 bit but it keeps freezing on me so I reverted back to 9.1.1 which does everything I need (eg sync with AppleTV) except browse the iTunes Store.
I ran the Diagnosics for network connection and got this..........
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Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP Compaq 8100 Elite CMT PC
iTunes 9.1.1.12
QuickTime 7.6.9
FairPlay 1.7.16
Apple Application Support 1.5.1
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.0.25
Apple Mobile Device Driver not found.
Bonjour 2.0.5.0 (214.3)
iTunes Serial Number BA8F4DF3F1F4D3AE
Current user is an administrator.
The current local date and time is 2011-05-09 19:13:37.
iTunes is not running in safe mode.
Video Display Information
ATI Technologies Inc., ATI Radeon HD 4650
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 9.1.1.12 is currently running.
iTunesHelper 9.1.1.12 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {E57A8CA4-D341-49AC-810B-19D4B554A746}
Description: Intel(R) 82578DM Gigabit Network Connection
IP Address: 192.168.2.9
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.2.1
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers: 192.168.2.1
192.168.2.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple website was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2011-05-09 19:00:47.
............... what could be wrong?
Thanks"After downloading an installer package manually, I got a dialogue box saying that the feature I am trying to use is on a network resource that is unavailable. There is a browse feature, but i cannot find an alternative source file- C:\Users\XXXX\AppData\Local\Apple\Apple Software Update\ It was looking for a file called iTunes64.msi"
The iTunes64.msi is the installer package. You manually downloaded the standalone installation. Did you try and manually install it, yet?
Run the installation package itself.
Updated, see this discussion:
https://discussions.apple.com/thread...art=0&tstart=0
Message was edited by: nbar -
I also had my phone go into recovery mode and lost everything up until it's last back up and don't have all my son's games I downloaded for him, lost pics, new contacts that i had added. I don't know what the big hype of the iphone really is, i guess because I am not fully aware of how to use it but I am tired of my itunes store not coming up on my computer and apple wont' help me
Thanks for your quick response, but all of my iTunes account info is correct. I also just discovered that I can connect with 3G and purchase apps without problems, so it's just the wifi connection (and only with iTunes store) that is giving me problems. I have made sure I have the latest software/firmware on my Airport Express network, and my iOS devices, and everything works well on all of my devices (can even browse the itunes store and internet) until I attempt a purchase. I can purchase with 3G but not on Wifi. The problem arose on both my iPhone and iPad at exactly the same time!
-
Unable to connect to itunes store for last 4 days
My Itunes program has never given me any problems until Monday August 24th. I just bought an iphone and I wanted to get the newest update which is version 3. Itunes wouldnt let me update my iphone until I updated my itunes to version 8.2. Well it looked like all was going well as my phone was updated successfully to version 3 and it looked like my itunes was updated to 8.2.1.6 also. When I tried browsing the itunes store, I kept getting the error "Itunes could not connect to the itunes store". I am still getting this error. My computer has no problems getting to the internet so I know it is not my computer. I have looked at almost all relevant posts on here without success. I have uninstalled itunes and installed version 7 and that didnt work either.I would really appreciate any help anyone could give me.
Here is my diagnostic report:
Microsoft Windows Vista Business Edition Service Pack 1 (Build 6001)
Dell Inc. Latitude D531
iTunes 8.2.1.6
QuickTime 7.6.2
FairPlay 1.4.10
iPod Updater Library 8.1d19
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.5.2.2
Apple Mobile Device Driver 1.43.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number 0A94F5ADF476D1A8
Current user is an administrator.
The current local date and time is 2009-08-28 16:54:05.
iTunes is not running in safe mode.
Video Display Information
ATI Technologies Inc., ATI Radeon X1270
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {94E14409-4596-4B20-A417-54BC807EAF28}
Description: Dell Wireless 1395 WLAN Mini-Card
IP Address: 192.168.1.9
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Fri Aug 28 16:14:43 2009
Lease Expires: Sat Aug 29 16:14:43 2009
DNS Servers: 192.168.1.1
192.168.1.1
Adapter Name: {A7AC4FC5-110F-49F2-9A87-E3C3C32D8A0F}
Description: Broadcom NetXtreme 57xx Gigabit Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2009-08-24 19:12:55.
** CD/DVD Drive Tests **
LowerFilters: Afc (1.0.0.2), PxHelp20 (2.0.0.0),
UpperFilters: pwd_2k (7.2.0.16), GEARAspiWDM (2.1.0.1),
D: HL-DT-ST DVD+RW GCA-4040N, Rev C108
Drive is empty.
Writing CD text is turned on in the preferences. If you’re having problems burning CDs, try turning this preference off.
** iPod/iPhone Connectivity Tests **
iPodService 8.2.1.6 is currently running.
iTunesHelper 8.2.1.6 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.
Universal Serial Bus Controllers:
Standard Enhanced PCI to USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Most Recent Device Not Currently Connected:
iPod classic running firmware version 2.0.1
Serial Number: 8K841V7N2C5
iPhone 3G running firmware version 3.0
Serial Number: 889297QCY7H
** iPhone/iPod Touch Sync Tests **
No iPhone or iPod found. -
When I select a title in the iTunes Store and click on Play in iTunes I am sent to the download page for iTunes 10 which I have already. The selected title cannot be found anywhere in my iTunes. How can I get the title in iTunes with possibility to buy it?
The issue is that your credit or debit card credentials must be associated with the same country where you reside in order to purchase iTunes content.
"Although you can browse the iTunes Store in any country without being signed in, you can only purchase content from the iTunes Store for your own country. This is enforced via the billing address associated with your credit card or other payment method that you use with the iTunes Store, rather than your actual geographic location. You can use the iTunes Store in all countries of which you’re a resident, but you’ll either need a separate iTunes Store account for each one, or you’ll need to continually be switching the billing information on your single account. Generally, it’s simpler just to set up an alternative account for these situations, although it’s worth nothing that features like iTunes in the CLoud and iTunes Match are designed to work best when using a single iTunes Store account, as you can only switch accounts with these services every 90 days."
From here > The Complete Guide to Using the iTunes Store | iLounge Article -
I have an iBook G4 running 10.4.11 and the iTunes store just stopped working. I can access the iTunes store and my account on other computers, but not this one. I can browse the iTunes store but I cannot log into my account or create a new one from this machine. I have repaired the keychain and verified permissions. This has been a problem for several months now.
Hey, I've also tried all of those things and none of them worked for me as well. I called apple tech support (i'm still under warranty) and they sent me an e-mail fixing it and that was all they told me to do and none of it worked. I think it's complete BS considering how much these computers cost. If you find a solution to this please let me know I've been trying to fix this problem for a while now. Thanks!
-
Weird spacey buzz sound while moving around in iTunes store?
I noticed it today while browsing the iTunes store. It is really annoying. I've checked all the preferences and even my account profile to see if there is anything that can be turned on/off for alerts or sounds.
Can anyone tell me how to turn it off?I checked the phone in more places and I noticed that this buzz (static noise) happens only in certain places. In places where I had constant 5 bars while talking the sound was clear. When I checked this orgininally and got this noise this was in area where I have 3 bars.
However, still with Blackberry even with 2 bars or only 1 I had no such thing.
Either all iPhones have this bug or my model is particulary defective but it shouldn't be.
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