Brush menu closes when I try to scroll to see installed brushes PSE7&9

This is actually for a friend, I've tried everything I can think of so I'm posting it here now.
She's complained for a long time that when she goes to choose a brush if she moves her mouse to the side of the brush palette to scroll down and choose a new brush it will just close the window. So she can only have one brush set installed at a time, and then only if it's small enough to be seen all at once.
I suggested she uninstall everything but the defaults and load back in her brushes one at a time (thinking she might have a zillion brushes installed) and it still happens. She tried on a different computer, with a different mouse, and even bought and installed PSE9 and it does the same thing.
Any suggestions what this might be? I'm stumped!

Worth a try, though still not getting to the root of the problem - why does the program close the window when the scroll function is engaged? Arrow keys kinda slow and clunky when there's a lot loaded. But I'll have her try and see and let you know!

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Brush menu closes when I try to scroll to see installed brushes PSE7&9

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