BSOD "ATTEMPT TO RESET THE DISPLAY DRIVER AND RECOVER FROM TIMEOUT FAILED"

Question

Have reinstalled many video card drivers- does not correct the situation.
How can it be determined if this is a hardware problem?
If the video card driver is disabled, is the video card dead or is it running from some crude driver in the bios?
Thank you.

Answer 1

Hello again @myk120,
Thank you for the updated information on your HP Pavilion Elite HPE-180t CTO Desktop PC. I am providing you with an HP Support document: Using Recovery Manager to Restore Software and Drivers (Windows 7), which will walk you through the process of recovering the original drivers that came with your computer. As we know that these drivers worked when you got the machine they should resolve your current issue.
If however they do not I would suggest a backup of your personal information and a full factory recovery to put everything back to how it was when you first bought the computer. To backup your personal information and ensure that it is not lost I would like you to review and follow the steps set out in the HP Support document: Backing Up Your Files (Windows 7), which will ensure your personal files are up to date.
***WARNING!! If you want to keep any emails or bookmarks/favorites you will want to back those up as well as I do not believe they are backed up in the HP Backup process.
Next, I would like you to review and follow the steps set out in the HP Support document: Performing an HP System Recovery (Windows 7), which will you through recovering your computer back to factory settings.
*** IMPORTANT - Your personal files such as libraries, personalization settings, user accounts, and desktop themes are permanently removed. As well the computer settings are returned to the defaults (the way it was when it came from the factory). All apps and software that were installed on the computer when it came from the factory are reinstalled, and their settings are reset to the defaults. Additionally, software, apps, programs, and everything that you have installed or saved on the computer are permanently removed.
If the above steps did not resolve your issue please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
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Dunidar
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