BSOD on XP with Zenworks and Symantec Endpoint Protection

Question

After upgrading to Symantec Endpoint Protection (SEP) we are getting Blue Screen after imaging.
We have SEP included in our image and after pushing the image to another computer, we instantly get a BSOD, when trying to boot up the newly imaged machine:
*** STOP: 0x00000024 (0x00190203,0x8A4B0DE8,0xC0000102,0x00000000)
Disable or uninstall any anti-virus, disk defragmentation or backup utilities. Check your hard drive configuration, and check for any updated drivers. Run CHKDSK /F to check for hard drive corruption, and then restart your computer.
For test purpose I have tried doing the imaging job with Ghost 2003. This works perfectly, so I guess it is the combination of SEP and ZfD that is causing the problem. If I exclude SEP from the image, imaging with ZfD works fine. Imaging with Symantec antivirus ver. 10 also works perfect.
Anyone out there running ZfD and SEP 11?
Environtment:
Windows XP SP3
ZfD 7.01 sp1 ir1 running on Netware 6.5
Symantec Enpoint Protection 11.0.3001.2224 (getting the same error with 11.0.2010.25)

Answer 1

There should an updated patch for ZDM7 available withing a few days. (ZDM7
SP1 IR3A HP1.)
I would strongly suggest testing with the updated files when they are
released.
The is a much newer Linux Kernal starting with IR3A which could effect your
problem.
If you are still seeing an issue, I would suggest opening a ticket with
Novell.
Unless somebody here happened to have a copy of SEP, helping here would be
tough.
But I have not heard of this issue myself, but anything is possible.
Craig Wilson - MCNE, MCSE, CCNA
Novell Support Forums Volunteer Sysop
Novell does not officially monitor these forums.
Suggestions/Opinions/Statements made by me are solely my own.
These thoughts may not be shared by either Novell or any rational human.
"martinusen" <[email protected]> wrote in message
news:[email protected]...
>
> After upgrading to Symantec Endpoint Protection (SEP) we are getting
> Blue Screen after imaging.
>
> We have SEP included in our image and after pushing the image to
> another computer, we instantly get a BSOD, when trying to boot up the
> newly imaged machine:
>
> *** STOP: 0x00000024 (0x00190203,0x8A4B0DE8,0xC0000102,0x00000000)
>
> Disable or uninstall any anti-virus, disk defragmentation or backup
> utilities. Check your hard drive configuration, and check for any
> updated drivers. Run CHKDSK /F to check for hard drive corruption, and
> then restart your computer.
>
> For test purpose I have tried doing the imaging job with Ghost 2003.
> This works perfectly, so I guess it is the combination of SEP and ZfD
> that is causing the problem. If I exclude SEP from the image, imaging
> with ZfD works fine. Imaging with Symantec antivirus ver. 10 also works
> perfect.
>
> Anyone out there running ZfD and SEP 11?
>
> Environtment:
> Windows XP SP3
> ZfD 7.01 sp1 ir1 running on Netware 6.5
> Symantec Enpoint Protection 11.0.3001.2224 (getting the same error with
> 11.0.2010.25)
>
>
> --
> martinusen
> ------------------------------------------------------------------------
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> View this thread: http://forums.novell.com/showthread.php?t=345351
>