BSOD when plugging into Dynadock U3
Hi There,
We have a wide number of Toshiba Dynadock u3.0's working with a number of Sony Vaio Laptops. In the main they have worked pretty well, and have improved over time as new releases have come out.
At the moment we are rolling out the new Sony Vaio Pro laptops, and Dynadock is almost essential for users because the Vaio Pro's do not have an ethernet adapter. We are also downgrading them to Windows 7 from Windows 8 as we are not ready for Windows 8 on a large rollout, and holding off till 8.1 goes live.
We have had a couple of blue screen of deaths on 2 Vaio Pro's when plugging into the Dynadock. Both have the latest dynadock drivers, and we have obtained the memory dump for the machines. Before they were plugged in, they were on the WLAN in the office.
The other half a dozen devices we have in use at the moment have not yet reported this issue, and the BSOD has appeared on these two devices only once each, but I was asked to report this issue on these forums to just confirm there is no obvious issue with the Dynadocks.
In the meantime we have 3 other Vaio pros which are being tested and have not yet experinced the same issue.
Memory Dump below:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Scratch\100813-9796-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff8a0`020dc022?
DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff8a0`00226022?
Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.22411.amd64fre.win7sp1_ldr.130801-1934
Machine Name:
Kernel base = 0xfffff800`03263000 PsLoadedModuleList = 0xfffff800`034a76d0
Debug session time: Tue Oct 8 11:46:36.236 2013 (UTC + 1:00)
System Uptime: 0 days 3:57:23.966
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
* Bugcheck Analysis *
Use !analyze -v to get detailed debugging information.
BugCheck 1000009F, {4, 258, fffffa800672db50, fffff80000b9c3d0}
Unable to load image \SystemRoot\system32\drivers\DNPFW.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for DNPFW.sys
*** ERROR: Module load completed but symbols could not be loaded for DNPFW.sys
Probably caused by : tcpip.sys
Followup: MachineOwner
0: kd> !analyze -v
* Bugcheck Analysis *
DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
subsystem.
Arg2: 0000000000000258, Timeout in seconds.
Arg3: fffffa800672db50, The thread currently holding on to the Pnp lock.
Arg4: fffff80000b9c3d0
Debugging Details:
DRVPOWERSTATE_SUBCODE: 4
IMAGE_NAME: tcpip.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 51d78659
MODULE_NAME: tcpip
FAULTING_MODULE: fffff88001800000 tcpip
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x9F
PROCESS_NAME: System
CURRENT_IRQL: 2
STACK_TEXT:
fffff880`03507ed0 fffff800`032cb972 : fffffa80`0672dc10 fffffa80`0672db50 00000000`00000000 00000000`0000000d : nt!KiSwapContext+0x7a
fffff880`03508010 fffff800`032dcd8f : 00000000`00000001 00000000`00000000 00000000`00000000 fffff880`01801d60 : nt!KiCommitThreadWait+0x1d2
fffff880`035080a0 fffff800`03332ee6 : fffff880`01801d00 fffff880`00000000 00000000`00000000 00000000`00000000 : nt!KeWaitForSingleObject+0x19f
fffff880`03508140 fffff880`0180289a : fffffa80`07609a10 fffffa80`071db1a0 00000000`00000000 fffffa80`000e0082 : nt! ?? ::FNODOBFM::`string'+0x12ef6
fffff880`035081b0 fffff880`0174f375 : fffffa80`0a1cf8d0 fffffa80`00000000 fffff880`03508438 fffffa80`071db1a0 : tcpip!FlUnbindAdapter+0xaa
fffff880`03508280 fffff880`01760adf : fffffa80`071db1a0 00000000`00000000 fffffa80`0a3357c0 00000000`00000000 : ndis!ndisUnbindProtocol+0x205
fffff880`03508390 fffff880`01761c5b : 00000000`00000001 fffffa80`071db1a0 fffff880`03508420 00000000`00000001 : ndis!ndisCloseMiniportBindings+0x2df
fffff880`035084a0 fffff880`016fabc2 : fffffa80`071db1a0 fffffa80`071db1a0 fffffa80`0cecfc10 fffffa80`071db1a0 : ndis!ndisPnPRemoveDevice+0x25b
fffff880`03508640 fffff880`01764dc1 : 00000000`00000000 fffffa80`0cecfc10 00000000`00000000 fffffa80`071db1a0 : ndis!ndisPnPRemoveDeviceEx+0xa2
fffff880`03508680 fffff880`01ba6537 : 00000000`00000300 00000000`00000000 fffff880`03508848 00000000`00000000 : ndis!ndisPnPDispatch+0x862
fffff880`03508720 00000000`00000300 : 00000000`00000000 fffff880`03508848 00000000`00000000 00000000`00000020 : DNPFW+0x9537
fffff880`03508728 00000000`00000000 : fffff880`03508848 00000000`00000000 00000000`00000020 00000000`000007ff : 0x300
STACK_COMMAND: kb
FOLLOWUP_NAME: MachineOwner
FAILURE_BUCKET_ID: X64_0x9F_4_IMAGE_tcpip.sys
BUCKET_ID: X64_0x9F_4_IMAGE_tcpip.sys
Followup: MachineOwner
0: kd> lmvm tcpip
start end module name
fffff880`01800000 fffff880`019fe000 tcpip (pdb symbols) c:\symbols\tcpip.pdb\494FAD1F538A4ED5A2BF3CC62A5FFFCB2\tcpip.pdb
Loaded symbol image file: tcpip.sys
Mapped memory image file: c:\symbols\tcpip.sys\51D786591fe000\tcpip.sys
Image path: \SystemRoot\System32\drivers\tcpip.sys
Image name: tcpip.sys
Timestamp: Sat Jul 06 03:52:09 2013 (51D78659)
CheckSum: 001D78AE
ImageSize: 001FE000
File version: 6.1.7601.22378
Product version: 6.1.7601.22378
File flags: 0 (Mask 3F)
File OS: 40004 NT Win32
File type: 3.6 Driver
File date: 00000000.00000000
Translations: 0409.04b0
CompanyName: Microsoft Corporation
ProductName: Microsoft® Windows® Operating System
InternalName: tcpip.sys
OriginalFilename: tcpip.sys
ProductVersion: 6.1.7601.22378
FileVersion: 6.1.7601.22378 (win7sp1_ldr.130705-1532)
FileDescription: TCP/IP Driver
LegalCopyright: © Microsoft Corporation. All rights reserved.
Same user, different error, but still a BSOD.
Turning on the laptop when plugged into the dynadock, and he gets a BSOD. I've pasted the bugcheck in below. We are in the process of uninstalling and reinstalling all the drivers, and replacing his dynadock with a known good one to determine if the issue resides with the laptop or not.
* Bugcheck Analysis *
ACPI_BIOS_ERROR (a5)
The ACPI Bios in the system is not fully compliant with the ACPI specification.
The first value indicates where the incompatibility lies:
This bug check covers a great variety of ACPI problems. If a kernel debugger
is attached, use "!analyze -v". This command will analyze the precise problem,
and display whatever information is most useful for debugging the specific
error.
Arguments:
Arg1: 0000000000001000, ACPI_BIOS_USING_OS_MEMORY
ACPI had a fatal error when processing a memory operation region.
The memory operation region tried to map memory that has been
allocated for OS usage.
Arg2: 0000000000000000, The high portion of the physical address of the memory region.
Arg3: 0000000000000ff0, The low portion of the physical address of the memory region.
Arg4: 0000000000000025, The length of memory being mapped.
Debugging Details:
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0xA5
PROCESS_NAME: System
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from fffff88000fa330f to fffff8000328cf40
STACK_TEXT:
fffff880`03723a58 fffff880`00fa330f : 00000000`000000a5 00000000`00001000 00000000`00000000 00000000`00000ff0 : nt!KeBugCheckEx
fffff880`03723a60 fffff880`00fa5cfe : 00000000`00000ff0 00000000`00000000 00000000`00000000 fffffa80`07d59000 : ACPI!MapPhysMem+0xcf
fffff880`03723ab0 fffff880`00fae0c0 : fffffa80`07d684f0 fffffa80`07d59000 00000000`00008000 00000000`00000000 : ACPI!OpRegion+0x136
fffff880`03723af0 fffff880`00fa8ac2 : fffffa80`07d59000 00000000`00000000 00000000`00008000 00000000`00000000 : ACPI!ParseTerm+0x17c
fffff880`03723b30 fffff880`00fa61a6 : fffff880`00fb90e0 fffff880`00fb9ac0 fffffa80`0671d740 fffff880`00fb90e0 : ACPI!RunContext+0x86
fffff880`03723b70 fffff880`00fa1054 : fffff880`00fb91e8 fffff880`00fb9ac0 fffffa80`0671d740 fffffa80`099f09a8 : ACPI!StartTimeSlicePassive+0x8a
fffff880`03723ba0 fffff800`0352d6ee : fffffa80`066d0b50 00000000`00000080 00000000`00000001 00000000`00000000 : ACPI!ACPIWorkerThread+0xd8
fffff880`03723c00 fffff800`0327df26 : fffff880`03100180 fffffa80`066d0b50 fffffa80`06748660 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`03723c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16
STACK_COMMAND: kb
FOLLOWUP_IP:
ACPI!MapPhysMem+cf
fffff880`00fa330f cc int 3
SYMBOL_STACK_INDEX: 1
SYMBOL_NAME: ACPI!MapPhysMem+cf
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: ACPI
IMAGE_NAME: ACPI.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4ce79294
FAILURE_BUCKET_ID: X64_0xA5_ACPI!MapPhysMem+cf
BUCKET_ID: X64_0xA5_ACPI!MapPhysMem+cf
Followup: MachineOwner
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