BSP Concept in CRM

Hi All,
Pls provide the details of BSP concepts in BOL/GENIL in CRM.
Regards
Avinav

Go to http://help.sap.com/saphelp_crm70/helpdata/en/4d/2ae3f79e1d49d9be306f7768d55fba/frameset.htm and look for 'BSP Component Workbench' and then move to BOL model and how OOPS form the backbone for the framework. CRM WEB UI's framework is based on BSP and Web Dynpro.

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Bring view from BSP application into CRM 7.0?

How to add a custom view from a BSP application in CRM 5.0 to CRM 7.0. I tried to use it as a URL ( in transaction launcher ) and gave controller class . It does not work. Am I missing something here?

Hello CRM_2007,
May you please elaborate on what doesn't work?
Do you see your link created via transaction launcher?
Did you manage to create a link to some URL like "google.com" that is working fine, or every kink that you create doesn't work at all ?
Kind regards,
Nicolas Busson.

How to Reuse BSP Application in CRM UI

Hi All,
I have a custom BSP Application which was used in PCUI as part of search help display. After migration of the system we would like to resuse this BSP application for the search help for the same field. Can anyone let me know what are the steps involved for this?
Objective: Steps involved for how to reuse BSP application in CRM UI.
Regards,
Harish P M

HI Harish,
There is one idea to use transaction lancher.
1. Check the relevant URL parameters that you need to define. You can find the parameters at the end of the URL.
2. Define those paramters at IMG -> CRM -> Interaction Center WebClient -> Basic Functions -> Define URLs and Parameters
3. Assign the values of the relevant parameters in the Transaction launcher wizard that can be accessed through IMG -> CRM -> Interaction Center WebClient -> Basic Functions -> Transaction Lancher Wizard at the step "Transaction parameters".
Best,
Levente

One Order Concept in CRM

Hi experts
   Can you Please send me good document on   ONE ORDER concept in CRM.
Thanks
ram

Hi ,
   One Order framework is a architectural prowess / flexibility of txn CRMD_ORDER ,,,which enable the user to create variety of Business Transactions ( Sales doc, Service order , opportunity, lead , Activity , campaign & many more )   with only one txn CRMD_ORDER .....isnt it amazing ????
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Dont forget to reward me if satisfied...
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Hi,
We are using the CRM PCUI for channel partner management. Since PCUI framework has some limitations as to how the data is formatted in the layout such as no multiple value selection ( Being a generic framework using blueprint tables we have to use the predefined layout settings and positions) we want to call a standalone BSP application to maintain some of the data such as marketing attributes. We want to do this by providing a link to the standalone BSP application where the data can be maintained. Since we will be calling this application in the create mode of a new BP, is it possible to integrate the whole application as one logical unit ? I mean we want to commit the marketing attributes within the same 'save' methods of the pcui framework. Is this possible to do ? Any ideas or input is greatly appreciated.
Thanks.

Hi,
we've already done a rework of the marketing attributes screen by using the technique I've described in my Weblog <a href="/people/gregor.wolf3/blog/2005/05/27/use-crm-pcui-html-viewer-to-call-a-custom-url">Use CRM PCUI HTML viewer to call a custom URL</a>. But it has one drawback: You can't use the Save button of the PC-UI applicaiton. You have to provide your own. But the usability enhanchement is rearly great.
Regards
Gregor

Calling BSP application from CRM PCUI framework

Hi All,
We are using the CRM PCUI for channel partner management. Since CRM PCUI framework has some limitations as to how the data is formatted in the layout such as no multiple value selection ( since it is a generic framework using the blueprint tables we have to use the predefined layout settings) we want to call a standalone BSP application to maintain some of the data such as marketing attributes. We want to do this by providing a link to the standalone BSP application where the data can be maintained. Since we will be calling this application in the create mode of a new BP, is it possible to integrate the whole application as one logical unit ? I mean we want to commit the marketing attributes within the same 'save' methods of the pcui framework. Is this possible to do ? Any ideas or input is greatly appreciated.
Thanks.

Hi,
we've already done a rework of the marketing attributes screen by using the technique I've described in my Weblog <a href="/people/gregor.wolf3/blog/2005/05/27/use-crm-pcui-html-viewer-to-call-a-custom-url">Use CRM PCUI HTML viewer to call a custom URL</a>. But it has one drawback: You can't use the Save button of the PC-UI applicaiton. You have to provide your own. But the usability enhanchement is rearly great.
Regards
Gregor

Calling wrong BSP url in CRM PCUI

Hey
Im using CRM 4.0 PCUI 60.2 and issue with an event on the Quotation BSP. In this application you have the opportunity to print/preview an quotation. If i press this button, a new window opens with following URL:
http://myhost:8003/sap/bc/bsp/sap/ml_preview.do?
The problem is that this url is incorrect and i get an BSP error. The correct URL should be http://myhost:8003/sap/bc/bsp/sap/crm_ml_preview/ml_preview.do?
How can i change this url? should i do it in the config of the PCUI ? In that case HOW? or is it possible to make an alias in the transaction SICF?
Best Regards
Kristoffer Engh

Hi,
we've already done a rework of the marketing attributes screen by using the technique I've described in my Weblog <a href="/people/gregor.wolf3/blog/2005/05/27/use-crm-pcui-html-viewer-to-call-a-custom-url">Use CRM PCUI HTML viewer to call a custom URL</a>. But it has one drawback: You can't use the Save button of the PC-UI applicaiton. You have to provide your own. But the usability enhanchement is rearly great.
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Concept behind CRM Security

Hi,
I have read about variuos objects and roles to be made in CRM , but could anyone help me to understand the basic concept and difference between CRM security and SAP r/3 security.
the technical details required for implementing CRM security.
Regards
Puneet

<b><commercial_advertising_removed_by_moderator></b>
kind regards

BSP Applications in CRM

Hi
How do we find the respective BSP application for an iView in CRM, (lets say Activities OIP and ODP application)? And how and where do you view the source of that BSP application? We are in CRM 4.0 SP 8.
Thanks in advance..!
Regards
Sasi

Hi
Technically there is only one BSP application for all People-Centric UI applications - it is called CRM_BSP_FRAME.
This is the Controller part of the Model View Controller setup.
The application specified in the URL (as above) specifies the layout and the model. You can set parameter ID 'CRM_BSP_TRACELEVEL' in the CRM backend for your user to turn on the PC-UI trace. See note 658311. Then you can see which ABAP class is triggered for each UI section (the so-called Model Access Classes).
If you want to adjust the application, you really need to read 'The Book' (full title "Implementing People-Centric User Interfaces with Business Server Pages and SAP Enterprise Portal - The Book for Developers and Technical Consultants"). You can get it in the Service Marketplace.
Cheers
Dom

Help on bsp concept

hi
I want to develop a report by using bsp , I done everything ie coding and desiging part but when I executed it is giving internal server error 404.
regards

Go the transation sicf and there select sap->bc>bsp>and click on active services
Regards

CRM - BSP applications - Getting started

Hi Experts ,
I have a knowledge of BSPs used in R/3.
and for my project requirement now i am asked to study CRM BSPs.
And i am not aware of the CRM BSP applications at all.
what is the difference between BSPs and CRM BSPs ??
Can anybody give me a Document containing overview of CRM BSP applications?
Also for this do i need the knowledge of CRM functional areas?
Regards,
Ashish Shah

Hi Ashish,
CRM BSPs and R/3 BSP are similar. They are similar, if you are designing custom BSPs.
In CRM we have SAP standard BSP applications which were develped on MVC architecture. They are 1) CRM_IC ( CRM Interaction Center) 2) CRM PCUI
These are standard SAP developed BSP application which are ready to work.
Each customer using CRM system, may need some customization in these Applications.
So in CRM we will work on These standard BSP applications as well on Custom build applications, depending on customer needs.
Thanks,
Babu

How to add Material ID in IBASE BSP APP (comm_ibase)

I am dealing with standard BSP application in CRM Service management.
Application name is: COMM_IBASE
Steps that I did:
1.     When I click new>installed base> new page
2.     I removed all tabs (such as interaction histories, activities, opportunities, etc) except general information.
3.     In general information, I have add R/3 Material ID (just description is enough), which I have already replicated from R3 to CRM system.
Where can I find the Material ID, like which structure? Or should I have to extend the class (using class builder!). Can somebody help me on this issue? Thanks in Advance.
Thanks
KK

Dear Nilesh,
Have you maintained the <b>OTR</b> for 'CFX_UI/SIGN' ?
To create an OTR (Online Text Repository) simply follow these steps:
Step 1. Open BSP Application cfx_rfc_ui and navigate to the desired page. In your case it will be: doc_de_ver_create_htm.htm
Step 2: Click on Goto -> Online Text Repository Browser.
Step 3. Create OTR, In Alias name specify CFX_UI/SIGN
and in the text editor below mention Sign (the text that you want to display on the button)
Hope this solves your problem. Pl. award points for useful answers.
Regards,
Reema.

Data of customize BSP in Enterprise Portal is not displayed

Dear All,
I stuck on to find out the solution, in order to display FAQ list in BSP Enterprise Portal by using customer id to logon to Enterprise Portal, need your guide.
Let me explain:
It is customize/own develop BSP application, which is search FAQ (maintain in trxn: crmd_iia_faq) based on product. This is done by calling standard FAQ FM in BSP code, pass in product GUID to retrieve list of FAQs, and display FAQs list in the BSP page. Also, from the FAQ details, call standard Problem and Solution FM to get the details of Problems and Solutions, and then display Problems and Solution in another BSP page.
In the other words, this custom BSP application display data which is maintain in transaction code: COMMPR01, CRMD_IIA_FAQ, and IS01.
Setup in portal to display this iview/BSP application is done, because I manage to access the main BSP page in portal after logon with customer ID.
Difference result:
1.     Run BSP standalone in CRM:
When I execute/run/test this bsp application standalone in se80 after logon to sapgui by using customer id, bsp data is displayed, which is working fine.
2.     When I access/run this bsp through portal after logon portal with customer id, bsp data is not displayed, which is not working correctly.
Things that I had tried:
1.     customer user profile:
     Tried assign different profiles of customer id, my problem is not solved. I even add SAP_ALL profile to customer ID.
[Result] no BSP data is displayed.
2.     customer user role:
     standard role, SAP_PCC_CHANNELMANAGER (assign standard role to customer ID):
a.     Go to trxn code: CRMC_BLUEPRINT_C -> layout of UI (PCUI) -> Look for standard role in assignment of crm object method to role -> get a standard role which is relate to problem and solution: SAP_PCC_CHANNELMANAGER.
b.     Go to trxn code: CRMC_BLUEPRINT_C -> layout of UI (PCUI) -> Navigation (URL generation) -> assign portal role to single role -> SAP_PCC_CHANNELMANAGER is assigned to portal role: com.sap.pct.crm.channelmanager.
c.     Go to trxn code: SU01 -> add role, SAP_PCC_CHANNELMANAGER into customer ID.
d.     run the portal and access BSP application
[Result] no BSP data is displayed.
     Create new role, ZSAP_PCC_CHANNELMANAGER:
a.     go to trxn code: PFCG -> copy standard role, SAP_PCC_CHANNELMANAGER to customize role -> access authorization tab -> look for authorization for BSP applications -> change Application Scenario and View for UI display to *.
b.     Go to trxn code: CRMC_BLUEPRINT_C -> layout of UI (PCUI) -> Application/Layout -> add new entry to View, view named as Z_ESERVICE.
c.     Go to trxn code: CRMC_BLUEPRINT_C -> layout of UI (PCUI) -> add new entries into assignment of crm object method to role (copy SAP_PCC_CHANNELMANAGER).
i.     Role:           ZSAP_PCC_CHANNELMANAGER
Object type:      PROBLEMSOLUTION
Method:          APPLICATION
Priority:           62
Implementation type: BSP on Portal Page
Application :     CRMM_SDB_SOL
View:           Z_ESERVICE (also tried without assign any view)
ID Page/Service: pcd:portal_content/com.sap.pct/specialist/com.sap.pct.crm/com.sap.pct.crm.roles/com.sap.pct.crm.channelmanager/com.sap.pct.crm.chm.cma.service_center/com.sap.pct.crm.adm.ei.know_admin.solutions
Portal Context:      Blank
ii.     Role:           ZSAP_PCC_CHANNELMANAGER
Object type:      PROBLEMSOLUTION
Method:          DEFAULT
Priority:           62
Implementation type: BSP on Portal Page
Application :     CRMM_SDB_SOL
View:           Z_ESERVICE (also tried without assign any view)
ID Page/Service:
pcd:portal_content/com.sap.pct/specialist/com.sap.pct.crm/com.sap.pct.crm.roles/com.sap.pct.crm.channelmanager/com.sap.pct.crm.chm.cma.service_center/com.sap.pct.crm.adm.ei.know_admin.solutions
Portal Context:      Blank
iii.     Role:           ZSAP_PCC_CHANNELMANAGER
Object type:      SYMPTOM
Method:          APPLICATION
Priority:           62
Implementation type: BSP on Portal Page
Application :     CRMM_SDB_SYM
View:           Z_ESERVICE (also tried without assign any view)
ID Page/Service:
pcd:portal_content/com.sap.pct/specialist/com.sap.pct.crm/com.sap.pct.crm.roles/com.sap.pct.crm.channelmanager/com.sap.pct.crm.chm.cma.service_center/com.sap.pct.crm.adm.ei.know_admin.symptoms
Portal Context:      Blank
iv.     Role:           ZSAP_PCC_CHANNELMANAGER
Object type:      SYMPTOM
Method:          DEFAULT
Priority:           62
Implementation type: BSP on Portal Page
Application :     CRMM_SDB_SOL
View:           Z_ESERVICE (also tried without assign any view)
ID Page/Service:
pcd:portal_content/com.sap.pct/specialist/com.sap.pct.crm/com.sap.pct.crm.roles/com.sap.pct.crm.channelmanager/com.sap.pct.crm.chm.cma.service_center/com.sap.pct.crm.adm.ei.know_admin.symptoms
Portal Context:      Blank
d.     Go to trxn code: CRMC_BLUEPRINT_C -> layout of UI (PCUI) -> Navigation (URL generation) -> assign portal role to single role -> ZSAP_PCC_CHANNELMANAGER is assigned to portal role: com.sap.pct.crm.channelmanager.
e.     Go to trxn code: SU01 -> add role, ZSAP_PCC_CHANNELMANAGER to customer ID.
e.     run the portal and access BSP application
[Result] no BSP data is displayed.
     Maintain existing customize role, which is used to display Activity:
a.     Go to trxn code: CRMC_BLUEPRINT_C -> layout of UI (PCUI) -> Navigation (URL generation) -> assign portal role to single role, I check the configuration has done in CRM to assign/map this BSP role to portal role.
b.     go to trxn code: PFCG -> open existing customize role -> access Authorization tab -> click on "change authorization" button -> search existing Application scenario -> add '' inside (also try with certain standard scenario which is relate to product, FAQ, solution, problem) -> search existing view for UI display -> add "".
a.     run the portal and access BSP application
[Result] no BSP data is displayed.
Questions:
1.     Is my problem related to role setup of customer ID? If yes, can guide me how to create authorization, which is related to product, FAQ, problem, and solution, to customer ID?
2.     Is it possible that my problem cause by missing/wrong portal role setup or wrong mapping between CRM role to Portal Role? If yes, can guide me how to check authorization of customer ID in portal, which is related to product, FAQ, problem, and solution?
3.     Any other reason that cause this problem?

If you know the BSP application name, then you can check this on /SE80 and get the bsp component details.
Regards,
James

How to add company code data to BP in SAP CRM

Hi All
I have a problem replicating BP from CRM to R3,the error coming is "Fill in the required entry fields".
While debugging the error i came to know that Company Code data is not given from CRM side which is mandatory in R3.
Actually the Company code data is kept mandatory at ABAP level due to the Client requirement.
Now how can i add the company code data to BP so that this errors is resolved.As far as my knowledge goes there is no provisions for company code data in CRM ,now even if we keep this company code data optional in R3 ,this error is coming.
Please suggest the way out.
Any help will be highly appreciated.
Regards
Ashish

Hi there
Thanks for the reply,yeah i understand that there is no company code concept in CRM system.
so,we mean by Middleware exit is the user exit at R3 side,that i understand too.
But here scenario is different in the case that customer is not getting replicated due to the company code being kept mandatory at ABAP level in R3.
Actually client requires the company code data to be mandatory in R3 so that customer id does not get generated in R3 without giving the company code info.
Now due to the mandatory check on company code at ABAP level ,what happening is that we are not able to replicate the BP info to R3 because if that check was not there we would have at least pass on the BP data except the company code and company code info would have been given in R3 itself.
So,i believe the way out is to remove that check and place a user exit in R3 so that at least CRM data is replicated and company code will come automatically.
Hope this will help me,if you have any better suggestion then please provide the same.
Regards
Ashish

Upgrade from CIC0 to CRM IC Web - is NetWeaver XI required?

Hi,
I have a customer who is looking to move their processes from the customer interaction centre (CIC0) in the SAP GUI to the CRM 2007 IC WebClient. They have upgraded to ECC 6.0, but do not have NetWeaver in place today, so they have asked whether this is required for the implementation of CRM. Do I correctly assume that the CRM middleware concept has not changed (ie it still uses BDocs) with CRM 2007? Also, can you please confirm whether XI required for them to move to the CRM 2007 IC WebClient?
Thanks
Janine

Hi Janine,
Yes. There is no change in the CRM Middleware concepts in CRM 2007. There is no need for an XI for using the CRM Webclient.
Regards,
Shwetha

BSP Concept in CRM

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