Bt 6500 speaker fault

Just received replacement 6500 due to speaker fault,replacement worse,incomeing voice breaks up at anything over setting 3 and totallly garbled on loadspeaker.Finally agreesd to refund,via Jerry,juast as well as bt shop deny ever selling it to me !!!!Despite several emails and just getting repeat denials.

Funny we have been having the same issue this week and now the speaker on the answerphone has given up all together! so dont think it matters on location of base stations just a very cheaply made phone and not upto BT's Quality I think.
It sounds to me like a loose conncetion and a speaker thats not upto the job
2101bob wrote:
Thanks for confirming the BT 6500 speaker crackle is a general problem. I'm not sure if the BT help section engineer I contacted was reading from a mandatory "excuses" script and being serious, or just having a game to see if he could send up the excuse and tip off callers ringing to complain about this fault -
The suggestion was that I move the base station around the house, and note where it is when the speakers crackle and cut out etc, also note the time of day and what electrical devices are on. This theory states that it's nothing to do with the BT6500 speakers being rubbish, but all due to external interference. The official excuse, when asked why other setups (eg BT Synergy phones) worked perfectly from the same location, is that this is a very different system, using a special frequency which is so close to lots of other things that even moving the Base Station a millimetre can make all the difference (yes, that is what I was told!).
So how come the Base Station handset also suffers from the same distorted speaker sound? Besides which, the Base Station doesn't suddenly send signals direct to the loudspeaker - the phone simply redirects its own audio output. Perhaps the engineer really was having a laugh, spouting this officially rubbish "science" !

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