BT activation date confirmed and changed 4 times! ...

Back in November last year I had placed an order to move my services (phone and BT infinity 2 at the time) to my new home (new build) and asked for an activation date of 22 December. At the time I paid for line rental for onw year in advance, which I now regret.
Shortly thereafter I started receiving messages and calls from BT stating that my services activation would be delayed and a date of Jan 26 2015 was eventually confirmed. As this date approached, I then got a message that the activation date had actually moved to May 22! Convinced it was an error of some sort (it also appeared on my account information online), I called BT and was assured that it would be much earlier than that but that they could not confirm when at the time. I called again later and it was eventually revealed to me that my current order was not progressing and they would open another.So, I had another order created with a potential activation date of Jan 30, but I was assured that they would try to fast track it. This was around Jan 15.
Time went by and I eventually received calls/messages/emails stating that a Jan 26 date was indeed confirmed for an engineer visit. The 26th came and nobody showed up. I called the next day, and the staff were apologetic about the situation and explained that it was an Openreach issue and that some work was still ongoing to get my services activated. I replied as I had before that many people in my street already had phone and broadband so surely the area was covered (the online coverage checker states that I can get BT infinity 2...). In the end a date of Jan 29 was again confirmed and I asked specifically if they were sure they could make it this time - I was assured that it would be the last slippage.
Sadly, it was not to be. Just yesterday I received a call saying that my service was again delayed and as such I would have to choose another activation date - the earliest offered being Feb 5. The reasons were again to do with Openreach not fulfilling their end of the bargain, and the fact that I was in a "bronze" zone. I replied that I was loosing count of how many times my activation date had been moved and re-confirmed, but was again assured that this would be the last time...
So now, I wait for Feb 5. I am considering cancelling my services with BT altogether but unsure of whether I would get my line rental saver payment back if I do so.
If a mod checks this and is willing to help, I would very appreciative. Thank you.

Hi estrolas3,
Thanks for posting and welcome to the forum, I'm sorry about the delay activating your line.  Please use the 'contact the mods' link in my forum profile to send in your details and we'll check the order. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

  • Need the SQL Query to check SQL time zone and change the time zone

    Hi All,
    I am using SQL Server 2008 SP2. My Ex SQL Admin said that the data which we query from our database gives the output in London time.
    But the SQL server is located in USA and is having US time.
    I would like to know how to find what time zone is the SQL application running on and how to change it ?
    Is there any query which i can use to determine and change the time zone ?
    Gautam.75801

    Refer the below two links
    http://blog.sqlauthority.com/2014/02/15/sql-server-get-current-timezone-name-in-sql-server/
    Check this link
    http://dba.stackexchange.com/questions/39421/how-to-handle-timezone-properly-in-sql-server
    SELECT [DateTimeUtil].[UDF_ConvertLocalToLocalByTimezoneIdentifier] (
    'GMT Standard Time', -- the original timezone in which your datetime is stored
    'Middle East Standard Time', -- the target timezone for your user
    '2014-03-30 01:55:00' -- the original datetime you want to convert
    --Prashanth

  • DB link problem between active Data Guard and report application database

    My database version in 11.2.0.2.0 and OS is Oracle Solaris 10 9/10.
    I am facing a problem in my Active data guard Database for reporting purpose. Active Data guard information is as below.
    SQL> select name, database_role, open_mode from v$database;
    NAME DATABASE_ROLE OPEN_MODE
    ORCL PHYSICAL STANDBY READ ONLY WITH APPLY
    Problem detail is below
    I have created a db link (Name: DATADB_LINK) between active data guard and report application database for reporting purpose.
    SQL> create database link DATADB_LINK connect to HR identified by hr using 'DRFUNPD';
    Database link created.
    But when I run a query using db link from my report application database I got this below error.
    ORA-01555: snapshot too old: rollback segment number 10 with name "_SYSSMU10_4261549777$" too small
    ORA-02063: preceding line from DATADB_LINK
    Then I check Active Data Guard database alart log file and get below error
    ORA-01555 caused by SQL statement below (SQL ID: 11yj3pucjguc8, Query Duration=1 sec, SCN: 0x0000.07c708c3):SELECT "A2"."BUSINESS_TRANSACTION_REFERENCE","A2"."BUSINESS_TRANSACTION_CODE",MAX(CASE "A1"."TRANS_DATA_KEY" WHEN 'feature' THEN "A1"."TRANS_DATA_VALUE" END ),MAX(CASE "A1"."TRANS_DATA_KEY" WHEN 'otherFeature' THEN "A1"."TRANS_DATA_VALUE" END )
    But the interesting point if I run the report query directly in Active Data Guard database, I never got error.
    So is it a problem of DB link between active Data Guard and other database?

    Fazlul Kabir Mahfuz wrote:
    My database version in 11.2.0.2.0 and OS is Oracle Solaris 10 9/10.
    I am facing a problem in my Active data guard Database for reporting purpose. Active Data guard information is as below.
    SQL> select name, database_role, open_mode from v$database;
    NAME DATABASE_ROLE OPEN_MODE
    ORCL PHYSICAL STANDBY READ ONLY WITH APPLY
    Problem detail is below
    I have created a db link (Name: DATADB_LINK) between active data guard and report application database for reporting purpose.
    SQL> create database link DATADB_LINK connect to HR identified by hr using 'DRFUNPD';
    Database link created.
    But when I run a query using db link from my report application database I got this below error.
    ORA-01555: snapshot too old: rollback segment number 10 with name "_SYSSMU10_4261549777$" too small
    ORA-02063: preceding line from DATADB_LINK
    Then I check Active Data Guard database alart log file and get below error
    ORA-01555 caused by SQL statement below (SQL ID: 11yj3pucjguc8, Query Duration=1 sec, SCN: 0x0000.07c708c3):SELECT "A2"."BUSINESS_TRANSACTION_REFERENCE","A2"."BUSINESS_TRANSACTION_CODE",MAX(CASE "A1"."TRANS_DATA_KEY" WHEN 'feature' THEN "A1"."TRANS_DATA_VALUE" END ),MAX(CASE "A1"."TRANS_DATA_KEY" WHEN 'otherFeature' THEN "A1"."TRANS_DATA_VALUE" END )
    But the interesting point if I run the report query directly in Active Data Guard database, I never got error.
    So is it a problem of DB link between active Data Guard and other database?
    Check this note which is applicable for your environment
    *ORA-01555 on Active Data Guard Standby Database [ID 1273808.1]*
    also
    http://asktom.oracle.com/pls/asktom/f?p=100:11:0::::P11_QUESTION_ID:8908307196113

  • Oracle 11g Active Data Guard and SAP R3

    Hi All,
    I have a query regarding Oracle 11g Active Data Guard and SAP R3.
    Does the Oracle 11g R1/R2 Active Data guard feature supported with SAP R3?
    I appreciate your help to provide any link or document for the same.
    Thanks,
    Vihang

    I have a query regarding Oracle 11g Active Data Guard and SAP R3.
    Does the Oracle 11g R1/R2 Active Data guard feature supported with SAP R3?
    I appreciate your help to provide any link or document for the same.
    Oracle database 11g functionality certified by SAP, check below link
    http://www.oracle.com/us/solutions/sap/oradb11g-article-upd-1-323074.pdf
    http://www.oracle.com/technetwork/middleware/ias/downloads/osb-11gr1certmatrix.xls

  • Active Data Guard and Undo and ora-01555

    Hi
    We have an 11.1.0.7 two-node RAC primary with a single instance Active Data Guard physical standby. When running a datapump export from the standby, we get an ORA-01555 although the undo_retention is set way beyond the run time for the export.
    I'm looking to better understand undo within the context of Active Data Guard. Is there any dependency for undo between the primary(s) and standby? Are the undo settings (undo_retention, undo tablespace size..) on the primary and standby independent of each other?
    Thanks.

    The standby is a Physical Standby. An exact copy of the Primary. The undo at the standby is controlled by the redo coming from the Primary. When the undo gets overwritten at the Primary it gets overwritten at the standby regardless of what is running there. You can't have undo kept around longer at the standby, it is an EXACT copy of the Primary.
    Increasing the undo tablespace and the undo_retention at the Primary will allow more undo to be kept at both the Primary and the Standby but the standby is still controlled by the Primary's management of the undo. Of course you should change the parameter at the standby too so that everything behaves the same when you make the standby a Primary database.
    Hope this helps.
    Larry

  • SCEP date range reports change over time

    Not really sure how to title this, but here is the scenario. I have altered a canned report to run the first Monday of every month and dump a Word file w/links into a folder. The alteration of this report is simply changing the end date to be -30 from today.
    So I am getting a 30 day report of all computers that were infected. The report runs and looks to be accurate based on alerting I have setup. The problem comes when I take this report and start to drill down into the data using the links in the report. Let's
    say my report shows a virus name with an infection count of 3. I can click on 3 and see a list of PCs that were infected....well not so much. If between the time the PC was infected and the time I look at the report, any of the 3 PCs were cleaned of the infection,
    then they will not show up in the drilldown. So if a single PC was cleaned...the count still shows 3, but clicking on 3 only shows 2 computers now. This pretty much goes for any data on the main page.
    So essentially the report is pretty useless to go back in time and see detailed info on the incidents since the status of every bit of info in that report has changed over time. I am not a SQL person, but I did have one of SQL team look at the database and
    she can't see anywhere that she can pull archived data from. Any idea what direction I can point her in to get the type of reports I am looking for?

    Yes, I know this is an old post, but I’m trying to clean them up. Did you solve this problem, if so what was the solution?
    Garth Jones | My blogs: Enhansoft and
    Old Blog site | Twitter:
    @GarthMJ

  • Lightroom changes file date (build and changeing date) by jpg files

    Hallo
    I am using Lightroom on Mac OS X Snow Leopard. The Problem is that Lightroom changes both dates of the file (the date when the file was build and the date when you have made changings on the file) when i save the Metadates to the file.
    This happens only by jpg files. By raw / xmp files is the date of the raw file not changed, the both dates of the xmp are also changed like by jpg.
    I want not to change the time when the file was build. So that i can see in the Finder / Explorer when the file was build ( Photo taken).
    How can I solve this Problem.
    Thanks for Help

    Do not save the metadata to the files. It's quite unnecessary to do so, but of course, you should have full backups of the images and the catalog(s) [.lrcat].

  • Got a pop-up from some company that wants me to up-date firefox and change to their browser? Tylerdowner says firefox is old but the update says not

    like I said b4, a pop-up says to update firefox and change my browser to theirs, this pop-up did not ID itself in any manner
    Tylerdowner says my version is old but I just wiped the old one and got the latest one less than a month ago. Just to be sure I went to the up date page to check and I'm running the latest version
    ''Please stay in your original thread - https://support.mozilla.org/en-US/questions/972362''
    ''locking this thread as a duplicate''

    Hello,
    The latest version is 33.0.3. It is always safer '''not''' to trust a dialog that pops up without your interaction.
    Assuming your computer isn't infected with malware, a safe way to update is to go to:
    * Help (or [[Image: New Fx Menu]] > [[Image: Help-29]]) > About Firefox
    Or download a new copy at:
    * (stub installer) https://www.mozilla.org/en-US/firefox/new/
    * (for different localizations/full installer) https://www.mozilla.org/en-US/firefox/all/
    Never give your computer's control to anyone remotely, and don't contact any number unless its from the official website's Contact Us page. If you are worried that your computer has been infected with malware, any one of these forums specializing in malware removal can help you:
    * Bleeping Computer - http://www.bleepingcomputer.com/forums
    * Spyware Warrior Forums - http://www.spywarewarrior.com/index.php
    * SWI Forums - http://www.spywareinfoforum.com/
    The people who will answer your questions there will ask you to submit reports from virus/malware scans so that they can determine whether your computer is in fact infected, and the steps you need to take in order to remove the infection.

  • Activation date passed and still no BB!!!!

    I left my previous ISP due to poor service.....I somehow thought BT would be better but so far they have been utter rubbish, I am actually regretting my move from Tiscali/talk talk!! that says a lot as they have got to be the worst ISP's out! My latest problem now that my eagerly awaitied activation date has now passed 22.08.11 and I have no BB connection. I waited up till after midnight last night to check that the activation works and what do you know it didn't! (why don't you activate after midnight the night before your equipment is delivered so that your customers don't get there equipment and then still have to wait till after midnight for any BB) anyways I tried again this morning before work and still no connection...done all the tests i could prior to work and still nothing. This is really frustrating as you were late in delivering the equipment in the first place!! I NEED this sorted asap!! Can anyone point me in the right direction to get the quickest solution please???

    try contacting the mods  http://bt.custhelp.com/app/contact_email/c/4951
    or live chat
    live chat http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
    mods may take 2/3 days to contact you
    this is a customer to customer help forum with the only BT employees being the forum mods
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Activation date come and gone

    My activation date has come and gone, with no broadband. No one contacted me to let me know what was happening. 
    I received an email and voice message today saying that my broadband is now activated but it is not. I have an orange light with flashing red broadband light and no connection. 
    Fed up trying to sort this out! How do I find out when my broadband will be up and running?
    Solved!
    Go to Solution.

    snorlax wrote:
    I have it on the only main phone line that comes into the house. I have it plugged into a micro filter then plugged into the socket.
    I ordered broadband option 1 not infinity but the plug on the socket has infinity written on it.
    That will not work, as the phone socket does not carry broadband.
    Remove the microfilter, and plug it directly into the small socket at the top of the infinity socket.
    The Infinity socket works for both Infinity and normal broadband.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Activation Date Been And Gone

    Hi.
    I'm very disappointed My Broadband Activation Date was Monday 3rd December.
    Could one of the Moderators please look into this for me.
    Why give me this date if you can't keep your promise.
    Colin Hall.
    Solved!
    Go to Solution.

    most of the sales calls go to UK based call centres  you could also try live chat  this link is to them 
    http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Activation date passed and NO phoneline or broadba...

    I recently switched from Sky to BT as I was having an issue with my broadband and phoneline that Sky were far from helpful about. Sky took 5 weeks to fix a fault on the phoneline after many promises and many times an engineer didnt turn up when promised.Ive checked the test socket and done all the test.Now im being messed about by BT and im now wondering is this a very normal thing all company's do now.First sky and now BT,who next if I decide to change again??
    My equipment (HH4) and activation email arrived on 18th September to say everything was ready to go.
    I followed the steps that came with the equipment, but the Hub light never returned to blue. It is stuck on orange and the broadband light is flashing red. Also the phoneline is completely dead and still and its getting towards 2am now.Thing is know all the connections and the phone cable works because Sky finaly fixed the phoneline 2 weeks ago after 5 weeks waiting to get it fixed and its been perfect since and the engineer sent 2 weeks ago put a new cable from the mast to the flat and fitted a new phone socket so BT cant give me the **bleep** my line or equipment is faulty because that would be bull **bleep**! The sky phoneline and broadband went off yesterday morning then a few hours later got texts from bt to say the phoneline and broadband is now active and is ready to use.I even changed the filters over BT sent with the new home hub.I plugged the phone directly in to the test socket and nothing,its completely dead! I switched to BT because I thought I would get better service than sky but I was so very wrong! Been reading and doing research and it seems quite a few people have the or have had the same problem as my self or a similar problem!!

    Ultimately, you need to report it as a fault (0800 800 151, or check in the phone book for a number you can use on a mobile).  It looks like BT haven't actually switched on your service yet.

  • How does FDS Data syncronization and change tracking works? example needed

    Hi All,
    I found the FDS feature of detecting the change in data and
    only updating that particular change to the server-side data.
    Could you point out some good implemented examples or
    tutorial. I am not able to find one...........
    Also point out some references/examples on how data
    syncronization works with an example..........
    Thanks in Advance,
    Vijay Karthik

    Hi HustLiliAn,
    Thank you very much for you quick reply. I have to say sorry that my code is only partially belonging to me so I cannot distribute all of them, beg your understanding
    To overcome the delay, I open both Tx and Rx session at the beginning of the code so I don't need to initial and abort session before and after using respectively. It could save a lot of time (I measure the same delay as you shown). I read from WBX application notes (http://files.ettus.com/uhd_docs/manual/html/dboards.html) that if the system is working in the duplex mode, then antenna TX/RX is using for transmission and RX2 is using for reception. I simply tested it and it seems true.
    Since two antennas are working concurrently, the receiving antenna (RX2) can receive packet even it is sent by TX/RX. My problem is, in software level I have used the if structure to make transmission and reception work successively, RX2 can still receive signal sent by TX/RX. That is the real problem. Probably we can write some compensation VI which we can remove it by using the transmitted signal, but I still want to know is there any official solution for it.
    BTW, I use the modulation toolkit. Its demodulation VI is also quite slow.
    Thank you for your reading. I am not a native English speaker, so if my post make you confuse, please let me know and I would like to elaborate it again.

  • Working days between two date fields and Changing Factory Calendar

    Hi,
    I have to calculate working days between two date fields excluding the weekends and public holidays for Switzerland.
    I have written the routine using factory calender and its working fine except for two problems now:
    1. If any one of the date field is empty then teh rsult should be zero.
    2. And the below code is working from 1996 but my cleints wants it to work for years before 1996 as well.
    I also tried to change the Start date in SCAL for factory calendar but it says enter values between 1995 to 2020.
    I am new to ABAP. Please help me how i can achieve these for below code.
    DATA: IT_HOLIDAYS type TABLE OF ISCAL_DAY,
          IS_HOLIDAYS TYPE ISCAL_DAY.
    DATA: T_DATE TYPE SY-DATUM,
          P_DATE TYPE SY-DATUM.
    DATA : X_DATE(4) TYPE C.
    DATA: CNT TYPE I.
    REFRESH : IT_HOLIDAYS.
    CLEAR : IT_HOLIDAYS.
    T_DATE = SOURCE_FIELDS-/BIC/ZCCCHP812.
    P_DATE = SOURCE_FIELDS-/BIC/ZCCCHP810.
    CALL FUNCTION 'HOLIDAY_GET'
    EXPORTING
    HOLIDAY_CALENDAR = 'CH'
    FACTORY_CALENDAR = 'CH'
    DATE_FROM = P_DATE
    DATE_TO   = T_DATE
    TABLES
    HOLIDAYS = IT_HOLIDAYS
    EXCEPTIONS
    FACTORY_CALENDAR_NOT_FOUND = 1
    HOLIDAY_CALENDAR_NOT_FOUND = 2
    DATE_HAS_INVALID_FORMAT = 3
    DATE_INCONSISTENCY = 4
    OTHERS = 5.
    DESCRIBE TABLE IT_HOLIDAYS LINES CNT.
    X_DATE = T_DATE - P_DATE - CNT.
    RESULT = X_DATE.
    Please help
    Regards
    Zabina
    Edited by: Syed786 on Nov 2, 2011 9:15 AM

    Hi Zabina,
    Try this function module  'DURATION_DETERMINE'.
    Give the factory calendar and unit as DAY
    With regards,
    Rajesh

  • Data Blocks and the Elapsed Time

    Hi,
    I have created 3 tables with one column only. As an example Table 1 below:
    SQL> create table T8k( x char(2000));
    So 3 tables are created in this way i.e. T8k,T16K and T4K
    T8 = in the default database tablespace of 8k (11g v11.1.0.6.0 - Production) (O.S=Windows).
    T16 = I created in a Tablespace with Blocksize 16k.
    T4K = I created in a Tablespace with Blocksize 4k. In the same Instance.
    Each table has 290,000 rows and all the 3 tables have equal size of 555MB (2006(rowsize with overhead) * 290,000/1024/1024 = 555MB) to test Elapsed Time (set timing on).
    As these 3 tables are created under different block sizes so the allocated no. of data blocks are different as below:
    T8K = 97177 BLOCKS= 00:41:20.21 (Elapsed Time)
    T16K=41639 BLOCKS= 00:44:11.59
    BT4K=293656 BLOCKS=00:37:29.06
    Please note the difference. First table i.e. 8k block size, allocated blocks are 97177 and taking around 41 mins. Third table i.e. BT4K (in a 4k block size tablespace), allocated blocks(293656 ) are almost 3 times bigger, taking around 37 mins to execute the query. I mean the difference is only 4 mins hardly and blocks difference is 3 times.
    In case of any doubt, I've created these tables bigger than the memory used for my db(memory_max_size 408M) i.e. 555 MB that If Blocks are already in cache then reading the blocks and counting the rows will nearly be the same regardless of the block sizes or the number of blocks.
    Need solid suggestions and if possilble, links also which has some serious discussions regarding my issue.
    Bundle of thanks.
    Best Regards,

    Because I was not completely satisfied with the things last time. It doesn't seem so simple to me as people said
    I thought may some guru have a look today, not just to point out that i have created it again.
    And I have compact my question to avoid confusion.

Maybe you are looking for