BT Activation what a JOKE

Been with BT for a while and forgot about the problems we had when they first installed broadband, having to have several visits from an engineer just to get any decent speed.
Decided to upgrade to infinity, ordered the 22nd, got a date when the engineer would come and activation for the 3rd and we wouldn’t even have to be at the house.
A week later got a text saying that was being moved back to the 8th. That’s ok only 5 more days.
Well yesterday came and I eagerly waited for the text to tell me the work was completed or anything to say it had happened but nothing. Get back home and tested my internet and it’s exactly the same, same speed, same connection as if nothing’s changed and spoke with the girlfriend and see says it hasn't gone off all day.
Again no biggie I give BT a quick call and spoke to someone that contacted the engineer who said the work had been completed and we’re just waiting for the activation. I ask him about he fact I seen to be still connected at the old speed he reassures me that fine the activation will happen and it will all start going fast.
Well that time passed and nothing, so I phone today and again I’m told the all the works done but I the order cannot be completed till the 11th, So I ask why if all the worked been done, all I get is you don’t understand BT systems and it takes that long.
I don’t think it’s a hard question why do I have to wait 2 days for the engineers if the work has been completed?
If the works been completed why is my line exactly the same as it always been, you would have thought I would have noticed some change?
I have a feeling my date has just been pushed back again, not a problem these things happen but a little honesty about what’s really happening goes a long way.

New update still no internet but heading in the right direction. Managed to speak to a decent tech who actuallty belived my story and an engineer is on the way for monday so no internet till then. What this update is about BT complaints dept and I thought the Tech's were bad.
Just got my complaint call back 24 hours late. Call started OK informed me about my engineer I said I know this my complaint is about the people on the phone........he said the tech is booked for Monday so much its sorted.
Now what happens about my complaint now? He told me straight NOTHING. This is where I do admit I lost my rag and raised my voice. Not to worry the complaint man just kept shouting the engineer is booked, the engineer is booked. I tell him its not aboit the engineer its about the phone service. Apparently I am wrong and my complaint is about the engineer so its sorted nothing else is happening. Why bother wasting my time.
BT can you get any worse in my opinion. Can't wait till Monday thanks for costing me a days holiday. We've all got those spare.

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