BT and Mac Code

Question

Hi  a friend of mine changed their isp to BT == went throught he usual things -- got mac code -- passed it to BT -- was conected on the correct date to BT == they noticed that they were still being charged by their old isp so rang them only to be told that when the new isp uses the mac code and they get connetced that cancels the old isp account -- the old isp looked into the account and found that BT had taken over the line but never used the mac code therefore the old isp account was still active -- alas they got the old account cancelled.
I myself recently changed to bt but my account with the old isp was automatically cancelled when i was switched on with BT.
May i add that these two accounts (mine and a friends) were with the same old isp -- and changed over to BT on the same date == both accounts were set up at the same time -- good job they checked their old account

Answer 1

Infinitechris wrote:
For those wanting to know the processes used this Ofcom page explains - put simply the current processes do not really work for switching bundled services and they are looking at ways to improve them.
Interestingly for moves from Virgin Cable to BT there is no current formal system and Ofcom gives it as an example of what they call Cease and Provide where currently the consumer must do the leg work and sort out both ends themselves.
The OP is moving from Virgin National not Virgin Cable.
There is no disconnection charge providing you are no longer in contract and whoever told you there would be is wrong.
Contact the twitter team and they will guide you further.
http://twitter.com/#!/VIRGINMEDIA