BT are a Telecoms Company but cannot contact me in...

Hi, I need help.....
My mother-in-law passed away recently in Middlesbrough & I am trying to close her account & have the phone disconnected.
I live in the Republic of Ireland, with a Skype phone & a Meteor mobile phone. Neither phone will allow me to call 0800 UK numbers... HOW do I contact BT?
I 'spoke' with a Live Chat advisor who told me to drop the first zero - yep, I know HOW to call the UK, but no, it doesn't work for 0800 numbers.... He was quite rude actually (I kept a copy of the chat log) and he eventually asked for my contact numbers... then said he couldn't call me either and there was no point in him emailing anyone because they also wouldn't be able to contact me.
I was getting cross by this time & asked HOW a telecoms company couldn't place a call abroad when every other company has been able to?
He suggested I use a payphone & disconnected!!
Now... my nearest payphone out here is a 40 minute drive away.... do I chance it? Is there NO WAY I can contact BT or have them contact me??
And also, where do I go to have a moan about the customer service?
Yours, frustrated of Ireland.........
Solved!
Go to Solution.

Some numbers that may help, in bold.
Call us
To pay or check your bill, change payment method or ask for more time to pay 24/7: 0800 443311 or 0330 123 3311* from a mobile
For anything else:
Monday to Friday 8am to 8pm
Weekends 9am to 6pm
Please have your account number ready (it’s on your bill)
From a landline: 0800 800 150
From a mobile: 0330 1234 150*
From abroad: +44 179 359 6931**
If all else fails, then you can contact the BT Care team here http://bt.custhelp.com/app/contact_email/c/4951
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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