BT are thr worst company I have ever dealt with.

Had a new telephone line and Infinity 2 installed on the 21st of May. I have had nothing but problems with the broadband speed and stability. When my new BT phone the BT6500 arrived the problems increased to the phone line and the phone itself.
Five engineers over a three week period.. many ten's of line checks run .. everytime I was told there where no faults on my line. When the fifth engineer came out he not only found one fault but two on my line, he was here over 3 hours nearly 4 in total and had to go fetch another engineer to help him with the fault. Once the line fault got fixed then the broadband speed went down to ADSL 2 speeds.
After over 1 hour in que's last night and being passed from pillow to post with no sign of my issue even being resolved I have no had it.
The Indian call centre agents actually seem to care more than the UK call centre staff who think that by just talking to you they are doing you a service above and beyond their role. Sadly the tech support from India is shocking with a tech 2 Indian tech telling me to restart my HH4 and Modem and then saying he needed to send out another (the 6th) engineer.
The phone speaker doesnt work properly so if you put it on hands free you get a burst of sound then it goes quite for 2 seconds then another burst of sound then quite again. BT gave me a new number that has daily calls from debt collectors looking for two different people. A BT advisor told me to tell them I was signed up to the TPS and this would stop them. I did and it didnt so they also tell you lies.
I have allowed BT every single chance to resolve this issue which they have not. I spoke to someone from the cancellation team last night who asked me to give BT one last chance.. He told me he would get in touch with the tech department and would get my issue resolved. After 45 mins in a que he came back and told me that the first tech agent he spoke to had given him a second number to call to get through to the tech 2 team. He said he was sorry but I would need to hold the line again, ten minutes later he came back and said he was putting me through to a tech 2 agent. The line went quite for a few seconds then I could hear people talking in the background. I said hello and then the phone started to ring and when it answered an automated voice told me to input my number, I did this then it said I was in a que for an advisor. All together I was in a que for over an hour.
I have now stopped my direct debit and will call the cancellation today when it opens. I am going to record the conversation when I tell them to cancel. The customer service I have had from BT since the 21st of May until last night has been terrible, they try their hardest to fobb you off instead of using that energy to help you they just want to pass you about.
THANKS TO BT FORUMS .. The best advice and friendly help I have had is from these forums themselfs. Run mostly by other memebers of the public and not BT. Thank you all for the advice you gave me in trying to resolve my issues.

Hi
If you have had a line fault it could take upto 10 (although normally only 3) days for your broadband speed to get back to normal so really you only need to be patient and try to avoid switching the router off and on.
I assume that if you are going to move your phone service that you will be moving to a cable company as I am sure that you know that if just by moving from BT (Retail) and go to sky, plusnet, postoffice, talk talk, to name a few. They all still use the openreach cabling network and the chances are you will still get allocated your same pair of wires from the telephone exchange.
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BT is the worst company I have ever dealt with - c...

I need all my composure whilst writing this post to avoid using bad language because frankly I wish to mutilate the idiot(s) responsible for the utterly woeful customer experience I continue to have with BT and it's wretched call centre. Searching the web I see there is a multitude of human beings who continue to be driven mad by this company. If you are one of them reading this then it may be a small consolation for you to know that I work in mainstream media in the UK and propose to do as much as I can to bring the rank incompetencies of BT out into the open and to a wider public but also to name those individuals responsible other than Mr Warren Buckley.
My story is a simple one. On 8th June there was a very strong electrical storm where I live. The power flickered on and off many times. After this caller display stopped working. You probably don't need me to tell you what happened next other than two months later I am still stuck in the Groundhog Day that is the BT caller centre. So far I have had 18 texts in two months saying the problem has been fixed. It hasn't. I have had two engineers visit, both of whom were sent to my house for the wrong reasons and had no experience in caller display issues. I have also had numerous promises made by BT call centre operatives saying they will call me back but they haven't. When I asked to complain to a supervisor she said she would ring me back within 24 hours as she accepted the situation was not acceptable but even she hasn't called back!. When I made formal complaint a Mr Colin Francies emailed to say he would ring but he didn't either.
If you are of a technical bent I have been through the old *#234# routine a million times. Similarly BT has cancelled caller display and then reinstated it 24/48 hours later but still caller display does not work (it has done this 5 different times now).
I bought a new digital phone (this means I now have 3 different types of phone in the house and all don't have caller display). The BT engineer placed this new BT phone into the master test socket and still caller display did not work. He said it is a software issue somewhere in a BT computer but that's as fas as he could help. He also replaced the test socket for me just in case it was that and tested those ADSL things that you plug your phone and router into.
Every time I call the BT call centre I have to start from scratch because I can never speak to the previous person who dealt with my call. Each time the person simply says they will cancel caller display and get it re-instated but I tell them this doesn't work. They then say that they will call me back in a few days to see if it has worked and if not they will book an engineer. Only THEY DON'T phone back!!! I write their names down but when I ring because nobody has rung me back no one knows who these people are and I have to start from square one again.
Sorry this is rambling but I really need some help here either from someone who can help me technically or someone who can suggest what I need to do next to get an answer from BT. I have no problem with turning up to BT's headquarters and staging some kiind of sit in and thereby getting some media attention but I'd rather get the thing sorted to be honest before resorting to those tactics.
Posting this message on this forum is my last hope. Thank you in advance if you are able to offer up any help that results in my blood pressure diminishing and me ceasing to have dreams of sharpening knives in front of BT executives!!! Your instinct is always to have a go at the poor Indian person answering the call but frankly they are doubtless paid very little, work long hours, and are clearly limited to using certain phrases. It is disgusting that BT uses these people as frontline troops to soak up the anger of the British public without giving them the training or wherewithal to solve the technical problems that undoubtedly occur given the size of BT.
Well....I'm about to press 'post' now and I just hope against hope that someone helpful will be able to reply to me...

Rang BT's Head Office to find out the proceedure for complaints because, regardless of how difficult my problem is technically to resolve, I believe it is inherent in the culture of BT's call centre in India to at best over promise to phone you back and at worst deliberately mislead you by saying they will phone you back by a set date but they never will. This is an invidious approach to customer service and I propose to pursue it with vigour.
BT's Head Office gave me another number to call - 0800 800 150. I was told this was the number to speak to a human being to put a complaint in about promised calls not materialising. After pressing the various options I got through quickly to a lady based in Milton Kenyes who was very helpful. She told me that when you phone this number it is pot luck as to whether your call gets put through to Milton Keynes, India, Scotland or Warrington (her words) so with that knowledge you might want to put the phone down if you ring it and get through to India and have another go by redialling.
Anyway, to cut a long story short, I have lodged my complaint with her, she was most helpful, and I have a direct number to phone with a PIN number to enter that gets me not to her direct but at least to her team who will now deal with my complaint.
I see on the text they sent me that this is a Priority Care Team. Well, a promising start. They say they'll have news for me by the end of next week.
Thought I'd pass the info above on re different telephone numbers because up until this point I had only been dialling India and using the online email complaints proceedure via the BT website. The Milton Keynes office accessible via that number above seemed far more on it on first impressions. In fact she was surprised that it had taken me ten weeks to finally put a complaint in when most people complain after 6/7 attempts at phoning the call centre (I've rung over 20 times).
Also - for anyone with caller display issues - I was told that the electric storms in June saw a rise in caller display issues around the country and BT are still addressing them. That's the first time in ten weeks that someobody has told me that and although it's a pain I wish they had said that to begin with because you end up banging your head against a brick wall and going mad thinking nobody will ever listen to you!

Re: BT is the worst company I have ever dealt with...

Guys if you listen to my story you would feel your problems do not exist.
I got an offer from sky to come back to sky and I took it at the start of this month.
I had a BT line and wanted to use it for calls on ongoing basis . I wanted to keep my BT service . I also liked the smart talk app.
I had virgin TV and Fibre broadband and the phone that come with it which I never used.
Now Sky promised me I can keep my virgin number and gave an installation date of 20 sep.
11 sep recieved a call from Virgin checking if I m switching to another supplier. I said yes. I was out of contract for virgin and had
given 30 days notice also. They said my account would close at end of month.
I recieved a call from BT checking if I am switching my phone to another provider. I said no. They said no worries you will stay with BT.
Come 19 th my BT line stopped.! When I dialled 150 ( yes that worked) it went to sky. I asked the advisor have they taken over my BT line. They said no and my sky talk service can only be active next day and that too they are taking over my virgin number.
I recieved a mail from BT at 9.15 PM on 19 sep saying if I did not contact them by mid afternoon of 19 sep my service will stop and would move to another company ! I called BT and I had already lost my BT number. They apologised but promised they can rectify this next day as another dept that can do it closed.
Next day I called BT and said I want my number back and BT service back, they said all done and will be back by evening.
The same day a open reach engineer came and checked the line and said sky made wrong order. They should have provided a new line and ported virgin number on it. Instead they had taken BT line and ordered renumber to put virgin number on top.
So open reach engineer did not install BB since the order was on a different number! I called sky while open reach engineer was on and they agreed the engineer has to go back and they would sort it out. My case was assigned to erroneous take over team and a special agent was assigned. The lady called me next day promised everything would be set right all I had to do was call BT and ask them to do a Working line take over and sky would cooperate and work with BT to get my BT number back. Then sky would do a new line provide and give me broadband . Till the nothing can be done ! I called BT again and said I want my number back and sky has said they will cooperate. BT guy took 12 month line rental saver payment and said all done and service will be back in 3 days!
I called sky to inform, they said BT may not be able to do it so quick call them and check.
I called BT again and they said order had failed and it has to be transfer in order. They placed another order.
Next day I called BT and checked how is the progress they said they hd refunded my money and a specialist team is now on the case and nothing can be done !
Frustrated I called sky about 10 times in last 4 days to get BB installed now on the line they have taken over from BT.
I gave up trying to get BT service back. Now 3 orders of sky BB. Have failed and latest today they gave me a engineer appointment of 7 October. When I checked order progress online it showed it is delayed and was in red !
Called the specialist team at sky, no one wanted to take my call and the front desk operator said they will let me know when there is some update. The case manger assigned to me is due back in office only on Friday !
My virgin broadband service is to stop month end and sky may not get their act together at least till 10 Oct by looks of it!
So much for customer service,ofcom regulations and two big companies investing millions on their IT.
BT were the most callous ones. Could not be bothered to talk or understand the problem,. Sky folks are at least promising to sort out ! Fingers crossed.

Latest updates-
BT tried few times to place order for getting phone service back.all failed.
I even got a new welcome letter, new account number etc only to find they all failed.
They refunded money twice and finally told me a specialist team will come back in 10 days.
I had no option to accept my fate and get my broad band installed on this erroneously taken over line by sky which BT allowed against my instructions confirmed on a call with BT on 11th sep.
I wrote to BT asking for compensation. Here is the update email to BT I wrote again today.
Customer By Email (Ravi Bikkannavar) 07/10/2013 12:40 PM
Some one called me today at about 11.35 am and started the argument that I need to talk to open reach and sky because they made a mistake in taking over my BT line.
I never wanted my BT line and account to go! I had confirmed this on phone with BT on 11 sep again when I was promised that my account would not go anywhere .
This agent who called me today kept telling me that on 19 sep Sky requested again to take over the BT line and this was a second request . And BT agreed to it on same day ! Why did you do that?
She would not accept this as BT mistake .
I have lost my BT service and BT number because of mistake by BT
After 19 sep I had contacted BT so many times and couple of orders were placed to reinstate my account and amount of advance line rental charged on my account and refunded because the orders failed . Finally they told me a specialist team would look into this and come back to me. I was left by BT without a service .
Now I asking for compensation for removing my account without my consent , making me loose my phone number and failing to reinstate my account in timely manner .
Your agent today simply disconnected the call.

The worst company I have ever dealt with.

I am 12 months into an 18 month contract paying for BTs top fibre / phone / TV package. I am averaging around 5 hours a month on the phone to them going round in circles with constant faults. The most unreliable / slow broadband I've ever had. When it does work I only average 5mb and end up using my phones 3G as a hotspot for my computer instead as it's faster and more reliable. I am trying to get out of my contract early but now BT are failing to make scheduled calls to me and failing to provide me with a deadlock letter. I am now having to go legal. I advise you all to leave BT as soon as you can. Disgusting customer service / appalling products.

Its a pity you did not visit this forum earlier, as am sure that things would have been sorted out long ago.
I still think its worth passing your details on to DavidM, as he is really good at sorting things out, and you have nothing to lose, as the team take personal ownership of your problem, giving you one point of contact.
It would only take a moment to submit the form, and at least DavidM can take a look and see where things have gone wrong, and put things right. There have been very good outcomes for customers following this route.
This image shows you where thi link is, and what the form looks like.
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Skype is the worst company I have ever dealt with

I purchased a subscription to Skype to call 1 specific number in Japan, my in-laws number where my wife and son live while we are separated for a year because of my job, however when I looked at my credit card I was double charged. I contacted my credit card company who reversed the second charge. Skype took that to mean that the one number I called in is fraudulent. In fact this is what they said
“Much as wish to assist but we cannot unblock the since due to an increased number of fraudulent calls to that number”
I asked for a refund but because the annual plan had used 128 minutes since the annual plan started on 8/25 I cannot get a refund either. xxxxxxxxxxxx

I understand. I had credit in my account (in the past) but I received an e-mail telling me if I did not use it at the 1 year mark I would lose it so I made a quick call so as not to lose the money. As far as your questions is concerned I am unsure. I wish I could help you.

This is the worst program i have ever dealt with.... the latest version of flash is on my system?

i WOULD HAVE GLADY PURCHASED ALL OF THE ADOBE PRODUCTS HOWEVER I CAN NOT GET THE STUPID FLASH PLAYER TO RUN. IT IS ALREADY LOADED INTO MY SYSTEM, HAD BEEN SINCE THE LATEST DOWNLOAD CAME OUT. WHY IS THIS SOOOOOOOOOOOOOOOOO DIFFICULT

Hi,
Please provide more details about the issue
http://forums.adobe.com/thread/1195540

Most dishonest company I've ever dealt with

Verizon is by far the most blatantly dishonest company I've ever had the misfortune of dealing with. Earlier this month I inquired about upgrading plans and the Verizon rep said that I was eligible for The Edge plan and proceeded to tell me that the phones were free and that all I would have to pay for was the accessories. I repeatedly asked him "for free" and each time he responded "Yes, all you have to pay for is the accessories." This went on for 20 minutes me asking him "For free? Are you sure?" and each time he responded yes. I asked him if this deal would be valid tomorrow and he said yes. So the next day when I contacted Verizon the next rep said "No, not free, you have to pay for the phones over 20 months." I've never been more blatantly lied to in my life by a company and then not honor the deal. Now I am moving to an area where Verizon does not offer coverage and they won't let me out of my contracts (four phones) that only have about 6 months left on it. When they send their prospectus to investors their mission statement should read "Our company purpose is to screw the customer at any chance to make a buck"....unbelievable. I can't wait until my contracts are all up so I can run away from this nightmare and warn as many people as I can in the process.

Hi tmcthree
I am really sorry that you have had so much trouble with us recently. I'll be happy to assist in any way I can.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

The worst company i have ever had to deal with.

on the 9th of may 2013 i tried to order bt infinity 2 with unlimited tv and unlimited phone calls,i tried to order online to be eligible for the £50 sainsburys voucher but when i went to place the order i kept getting an internal server error from the website.
i had to then ring bt up and explain about the error and this led to the order being placed over the phone.about a week later it dawned on me that i might not be eligible for the voucher so i rang bt to enquire where i stood with it,i was told that i wasnt eligible for the voucher and the only way was to cancel that order and place a new one online.this was done over the phone on the 22nd of may.i was told by the guy that cancelled the order i would have to wait 24 hours for the existing order to clear off bt,s system before i could place a new one.i waited until the 23rd of may and tried to place a new order online to no avail.
i got a message that read like this....as there is ongoing work at your exchange your new technology is being installed,no orders can be placed until this work is complete.
i rang bt and explained what happened and the girl said this was because the engineer from bt openreach was still booked to install my infinity2 on the 31,st of may which was the original orders installation date,until this was cleared off thier system i couldnt place a new order,she would personally speak to bt openreach and get it removed and i should be able to re-order online within the hour.
i tried to re-order an hour later with success.order in place,email confirming order with a ref number,in the email it says if you havent had a confirmation email or letter within 5 days of the 23rd then ring us with the ref number.
28th i ring bt with the ref number and i get told that no orders are on my account and no evidence of that ref number on my account,this could be due to an existing order still being on the system and until its removed you cant order anything from bt,by now im feeling a bit miffed as my sky is cancelled and my broadband is cancelled and time is running out.the girl now says she will go to order management and get whatever is on my account removed and it would happen within 24 hours (1.pm 28th may phonecall) and she would ring me backto place a new order and also she would get the order fast-tracked as its thier fault and it would speed the installation up within 3 days so im expecting a phonecall before 1pm on the 29th may,no phonecall so i leave it until 3.30 pm and ring bt,a lady answers and looks at the notes on my account,apologises for the girl not calling me back and says she will personally get it removed off my account within half an hour and promises to ring me back at 4.30pm to place a new order.5pm no phonecall so i rang again and the first thing say to the lady that answers is this is the last time i will ring bt ever,she apologised for whatever was wrong and hopes she can help,i explain everything that happened and she looks at the notes on my account,advises me that the item what was still on my account was down to be removed and should go off my account today(29th) and all i could do was wait for a phonecall to tell me it has been removed.
one word
laughable.
obviously bt dont want my £70 a month so it will be a phonecall to sky tomorrow to reinstate my tv and broadband.

If you do go with Sky don't forget to cancel the BT order or you might end up with them billing you for the install.

The worst service I have ever had with apple.

Ok, about a week ago my ipod mini started to show very obvious signs of hard drive failure. I now know this is very common with ipod minis. I took this ipod to the apple store in victoria gardens, and got an appoitment at the genius bar. I have never seen in my life such poor management. They tried to find every reason in the world to not replace my ipod with a new ipod. Not REFURBISHED new. I do not settle for refurbished parts. Now it states in they're warranty that I have three choices. 1 replace the ipod with a new one. 2 refund money. Or 3 get a refurbished ipod sent to my home. I of course wanted my money back because i don't want this problem to happen again. Refurbished parts are crap! My ipod is still under warranty and I demanded the money. Apple said we choose what option you get but no where does it say on they're warranty they choose. I argued with the store for almost 2 hours but they would not budge. I want to know if They should have given me my money back or is this a common issue with apple? All I know is that Next weekend I'm probly going to be potitioning outside apples door. And if this problem is not resolved I will never deal with apple again. I have also reported them to the better business bureau for inspection.
DELL Windows XP
DELL Windows XP

"Apple said we choose what option you get but no where does it say on they're warranty they choose".
No? This is from the warranty. I've highlighted in bold the 3 words you seem to have missed.
"If a defect arises and a valid claim is received by Apple within the Warranty Period, at its option, Apple will (1) repair the product at no charge, using new or refurbished replacement parts, (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, or (3) refund the purchase price of the product."

HT1212 I am trying to restore my ipad (disabled and connect to itunes), but when going through the steps, it's asking me for my passcode. I can't put that in because it's disbled. This is the WORST product and product instructions I have ever dealt with

My ipad is disabled and it tells me to connect to itunes. However, once I've connected to iTUNES, it ask me for my passcode and of course, I can't put that in because my ipad is disabled. I am ready to throw this iPad out the window. Wll never buy another one.

FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTune (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port. Do not release button until you see picture of iTune and plug.
5. Release Home button.
ON COMPUTER
6. iTune has detected iPad in recovery mode. You must restore this iPad before it can be used with iTune.
7. Select "Restore iPad"...
Note: Data will be lost

Worst service I've ever dealt with

I ordered a msi gs70 stealth pro on July 1st eta was July 10th. I happen to receive a text saying my order was canceled on the 6th so I called customer service. I spoke to a lady who kept attempting to convince me that I canceled my order. Refusing to accept that I called in later to speak to a manager or someone who could give me more information, when I spoke to a manager she told me my item was out of stock even though I had purchased before it was announced out of stock. She proceeded to offer another laptop instead with much lower specs then the msi gs70 I originally ordered, once I denied she gave me another option of 125 dollars off any retail priced laptop. Keep in mind the laptop I ordered was originally $1599 and I purchased it for $1249. This has never happened to me in any online purchase I've ever made. So I attempted to call in multiple other times where I was told a manager would call me back but of course no one called me back. And here I am, rather upset that an item I successfully purchased was just a waste of time on top of having to wait to receive my money back, blah blah blah.

Hello Dtruong94,
Thank you for visiting the forum. Finding the right laptop that fits your needs at the right price is not easy, so of course when you do finally find it, you must jump on it before it's gone. I can imagine your disappointment when you discovered that your laptop order had been cancelled, and I'm very sorry if the alternative options that have been offered when you called our customer support do not have the specifications you are looking for. I'm also very sorry if no one has called you back. That definitely sounds like a poor customer service experience.
Using the e-mail you registered on the forum, I was able to view the order, and it looks like you might have cancelled the order by accident according to our records. As you are aware, that laptop is out of stock at the moment, but we do have one that might be comparable: http://bit.ly/1NZFur3 Please let me know if this model is something you would be interested in. I also assure you I will be documenting your comments for further training opportunities.
Thank you again for visiting the forum, and please let me know if you have any other questions or concerns.

Comcast might possibly be the dumbest company I've ever dealt with.

After telling me for over a month that my address was serviceable and me purchasing a 130$ cable/modem (that I now can't return), I was told by Comcast that my house was unserviceable and that if I wanted to have their services I would have to pay 735$ out of pocket for them to allow cable/internet out to my address. After being a 5 year Comcast customer in which I have given them thousands of dollars, you think a multiBILLION dollar company might say "hmm, I think we can afford 735$ to keep a customer", considering I had planned to stay for years. But thanks Comcast for making my decision to leave easy for me, you guys are the best....at being the worst

Hi tmcthree
I am really sorry that you have had so much trouble with us recently. I'll be happy to assist in any way I can.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

I can not re install Adobe Acrobat 7.0 professional on my computer. It is saying a qualifying product is not detected. I cant even get through using the customer service line they provide 800-272-3623. This is the worst interactionI have ever had with a

i can not re install Adobe Acrobat 7.0 professional on my computer. It is saying a qualifying product is not detected. I cant even get through using the customer service line they provide 800-272-3623. This is the worst interactionI have ever had with a company.

Hi joej49728017,
I am so sorry for the inconvenience caused. However this is just because Adobe Acrobat 7.0 is an outdated version & the now the activation server for it does not exist.
Please refer to the following KB doc. Error: "Activation Server Unavailable" | CS2, Acrobat 7, Audition 3
The above link will help you to install a special version that does not require activation.
In case you further need any help, please let us know. We will be more than happy to help you.
Regards,
Aadesh

Not rally a question, just wanted to share my absolute frustration with the update of iTunes...this is, without a shadow of a doubt THE WORST application i have EVER used, Mac or PC! And that's saying something with the amount of PC dross that's out there

Not rally a question, just wanted to share my absolute frustration with the update of iTunes...this is, without a shadow of a doubt THE WORST application i have EVER used, Mac or PC! And that's saying something with the amount of PC dross that's out there...Apple...PLEASE update and give us back the old version of iTunes...

Pull down View > Show Sidebar. This will give you back the same functionality of iTunes 10.x.x.

BT are thr worst company I have ever dealt with.

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