BT asking for my BT account number when signing up...

Hi,
I am signing up with BT as a new customer.
I have gone through all the processes to purchase my package, however I am at the final stage and I have reached an issue.
When I click checkout, it asks me for my BT account information, however I do not have any information since I am a new customer!
This also happened to me when I clicked the button that said "Add BT Sport to Sky" - or something along those lines - on the package I wanted, and the same issue had arisen.
Does anybody have any advice?
Thanks in advance!
Scott

The same name and address would be enough to cause the problem i described above. BT will still have your details on the system.
I'm afraid this may involve a long phone call to get them to cancel your old account and set you up as a "new" customer.
Keep watching this thread for a couple of hours though, others may know better than me.
Telboy.

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BT asking for my BT account number when signing up...

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