BT Billing issue:

Hope this makes sense it all started back in December 2012 we had a fault on our socket,the engineer came out changed the faceplate he had changed it. month later i noticed on the bill there was a £99 pound charge to say it was our faults i agreed to pay it but as i cant afford the full amount at the time i spread the costs the women setup a payment plan and changed my direct debit to monthly,my mother is disabled and my dad has to look after her 24/7 so I'm the only one paying the bills as they cant afford much,i agreed to pay £86.50 a month to cover broadband and telephone and phone costs and part of the £99 charge,at the end of may my bank cancelled all my direct debits and BT several times tried to take out £86.50 but the bank tell me until i had to log onto Internet banking i called BT to rearrange setting up payment plan and it was all setups in June as i was about to get paid i noticed my bank didn't have bt direct debit setup so i called them to ask what's going on? The person i called didn't take my details down correctly as the system had crashed or something so i had rearranged my details again with them.so come July last week i got a call to say that i owe £234 between January - may i had paid £173 pounds from may - July i have made several complaints no response and several phone calls on Sunday this weekend just gone,i spoke to a customer services and got a ref number to make sure.come this morning my dad tried to make an emergency call the phone was terminated I was on the phone to this rude lady who was demanding that I pay the full balance which I said to her i setup a direct debit and payment plan and i was willing to pay £50 she started getting aggressive with me so i cut her off and i made a complaint,within next two hours i got a phone call from a lady who else said i had to make the full payment as she didn't have the full control to override it to set it up and i offered to her bit more of £80 to cut the bill down and she still refused it.BT are rude and endless trouble since Decembers can someone willing to help me please stressed I'm trying to be a good son for my parents so they can enjoy life without having any more stressing willing to sort something till look forward to hear from you. Thank you.

Try a live chat to see if they can help you
https://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
If they are unable to help try contacting the forum moderators. They are a UK based BT team and may be able to help. They can take upto three working days to reply.
Contact them on this link
https://bt.custhelp.com/app/contact_email/c/4951

Similar Messages

  • I'm having a billing issue with my apple id. I got my first iPhone today and I've signe din etc however before i can download any apps etc i need to resolve an old payment apparently. The problem is i cant enter my new card details because no longer in US

    I'm having a billing issue with my apple id. I got my first iPhone today and I've signe din etc however before i can download any apps etc i need to resolve an old payment apparently. The problem is i cant enter my new card details because the issue is registered to when i was in America and i require to pay the funds from an American source. Any ideas how i can resolve this? It wont accept my new card detail as im back in the UK. I think i have posted this in the wrong area but anyone got any ideas?
    I have managed to change the rest of my accoutn being registered to the UK i think except this

    Hi..
    You can email Apple for help but the link is for the iTunes store not the Mac App Store. You've inadvertently poasted in the Using Mac App Store forum but that's ok. Billing issues are the same for the iTunes Store.
    Click here > Apple - Support - iTunes Store - Contact Us
    It wont accept my new card detail as im back in the UK
    Your credit or debit card credentials must be associated with the same country where you reside.
    "Although you can browse the iTunes Store in any country without being signed in, you can only purchase content from the iTunes Store for your own country. This is enforced via the billing address associated with your credit card or other payment method that you use with the iTunes Store, rather than your actual geographic location."
    From here >  The Complete Guide to Using the iTunes Store | iLounge Article

  • HT3529 My phone bill is paid and I can't send or receive msgs and I tried to call Rogers but that doesn't even work and if it was a bill issue I could still call Rogers think it might be software but I would like to know what to do

    My phone bill is paid and I can't send or receive msgs and I tried to call Rogers but that doesn't even work and if it was a bill issue I could still call Rogers think it might be software but I would like to know what to do

    I'm sorry to learn that you are not able to make/receive calls chelseabee! (ticket number removed) results indicate that there is no issues with the network or account provisioning. Since you have already done a hard reset http://vz.to/1gBkSJc (as per your post), I recommend exploring replacement options. If your phone is within the one year manufacturers' warranty we can provide a Certified Like New replacement http://vz.to/uyYF0o as long as no physical/liquid damage exist. If your phone has sustained physical/water damage and you have insurance, you can submit a claim to the insurance company online at this link http://bit.ly/07CrqPK
    AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport
    >> Edited to comply with the Verizon Wireless Terms of Service <<
    Edited by:  Verizon Moderator

  • I'm trying to place an order for 3 iPhoto Albums, but the system won't take the billing address. I'm in Costa Rica and will send the albums to an address in Miami. Can't find any support live chat for billing issues.

    I'm trying to place an order for 3 iPhoto Albums, but the system won't take the billing address. I'm in Costa Rica and will send the albums to an address in Miami. Can't find any support live chat for billing issues.

    You need to use a credit card with a billing address in the same country as the delivery address.  Since there's no Apple Print Store for Costa Rica I assume you're using the United States print store.  Therefore you'll need a credit card with a billing address in the US.
    OT

  • SUGGESTION TO ADOBE: PLEASE CREATE A PROPER FORUM FOR SUBSCRIPTION AND BILLING ISSUES

    I think and many will agree, that it is about time that Adobe would create a forum just for subscription or billing issues.
    There are so many people looking for help that taking this issues to a specific forum, would help in reducing the signal to noise ratio and keep a focus on specific topics. Yes, Adobe should fix these issues and I am sure they are being address but creating proper channels would speed up support, from Adobe staff and from people that, for crazy reasons, volunteer here.
    I try to help, but sometimes just the Creative CLoud forum is like a raging river of people looking for help and if it was divided in some topics, it would be a great help. So:
    - Create a Creative Cloud membership and Billing issues: It is about time
    - How-to and technical issues are still well served by the topics.

    Hi Luis,
    Welcome to Adobe Forum,
    I completely apprehend your point of view, the billing issues deal with credit card information which are highly secured information, there is only one authorized group taking care of billing issues.
    Regarding Invoice issues, please feel free to raise it here, we do try to resolve them at the earliest.
    The direct link to Adobe Support is http://adobe.ly/yxj0t6
    Regards,
    Rajshree

  • Customer Service Billing issues

    I've been calling about poor internet service since we signed up with Comast/Xfinity.   Back at the end of last year October 2014, our internet service went from not bad to non existant!  I finally contact Comcast again in Jan 2015 when I discovered that my wifi modem at home through Comcast was not operational and my cell phone data had been picking up the slack.  This mounted to $200 additional a month phone bills for data that should have been covered by Comcast billing me $60/mo service.  I was told at this time that the modems deteriorate after much use, which I didn't believe but went along with and received a new modem.  After we had the new device we knew the customer service tech didn't know what they were talking about because our service hadn't changed.  I called again in Feb and asked that a tech come to the home to evaluate the situation.  The tech came and said yes you definatly have an issue with no service but it's an outside tech service call and someone else with have to come out and fix.  He advised me that I wouldn't be contacted and wouldn't even know when them came because it was outside and I wasn't needed.   The Tech also said he would be able to return my prior modem that was replaced.  I still haven't received the credit and have been billed for it every month since which is a total of $69.00 that I've paid for something that has been returned to Comcast.  And yet again in May I still have maybe 5% internet service when I called Comcast customer serivce again they have to run there stupid test that mean nothing even though I told them the issue is on the outside.  This time the rep completely knocked our internet out.  No signal whatsoever could be sent to it!  It took 4 days to get a service tech out (another long story or disgust with Comcast Service!)  it ended up taking 4 techs 2 days to fix our internet service and to get it back up.  These tech advised me that they did not see how we even had the 5% internet service that we did because the router at the main box wasn't pushing out enough to even reach our house!!!!  So when the customer serivice rep on the phone only wanted to give me a $35 credit because she insisted I had internet service I laughed at her.  I asked for a supervisor to contact me and to excalate the ticket #029720852.  A Lartasha Roberson at 224-229-6200 x1380630 called me after 48 hours at 2:50pm on 6/19 said she was only in till 3:00pm that day.  I called her back 4 times prioir to 3 left messages and called back every day up to today 6/26 and have not had one return call back from her to address this situation!   This is not customer service.  I don't mind paying for something that I have but when I have to pay double for something I don't have it is not right and it's taking advantage of people! 

    @ComcastCares No need for a PM. Currently it has been over 43 hours since I sent an email on July 14 at 4:49pm requesting further assistance with continued service and billing issues. This email was sent to the regional ECARE agent Gail A. who was tasked with helping us and Ccd the ECARE team in Tom K's office. In that email I clearly requested that I be contacted by email not phone. So far I've not heard from Regional ECARE agent Gail A. but I received multiple emails from Tom K's ECARE team members saying that they apologize for the inconvenience, they value me as a customer, etc., they are forwarding my request, and I would be contacted wishing 24 hours. The only contact I've had was a voicemail left by Kenneth I. yesterday morning at 11:35 am. I was unaware of that call/voicemail until I was able to check my phone calls/vmail so after 6 pm last night. I called Kenneth I back but left the office at 5:30pm. Left a voicemail requesting once again I be contacted by email not phone. Also sent another email to Gail A. And Tom K's team. Last night my husband I and were unable to access OnDemand to catchup on recent episodes of HBO's True Detective. We tried 3 times betwee (n 9 and 10pm but only got error messages and finally a black screen with the progam info at the bottom. I include pics of the error screens. Fast forward to today, I've received no communication from Kenneth. and now this message from you. Wow! I am underwhelmed to say the least. In addition for some reason im finding it very difficult to enter this reply. I've never had this much trouble using this forum. 

  • Billing Issue

    Hi All
    Need a clarification relating to Billing:
    Scenario: Client is in Real Estate business where he collects the Sale consideration in installments; say 10% Down Payment and balance in 7-8 installments, which could go into the next Funancial Year. The Property is considered as Sold and Sales amount realized and booked to Sales Revenue GL A/C only when the Client receives 100% Payment and then an Invoice is prepared. The Installment amounts are treated by the Client as Advances only. And here is what compounds the issue: the Client would like to Dunn the Customers who are unable to keepup their Payment Schedules. This is not a Milestone Billing issue since the Client collects the Installments irrespective of the progress
    Issue:
    1. The Client does not raise an Invoice until he gets 100% payment. He would like to Dunn the Customer 7 days before the Customer's instalment is due; but unless an Invoice is raised (for the Installment due amount) I can never get to know the Outstanding amount from the Customer and  cannot trigger Dunning. The moment an Invoice is raised, the Invoice Amount hits the Revenue A/C also which is not acceptable. One probable solution is to show the Payment terms as 23 days for a 30 day instalment-period so that Dunning is triggered.
    2. Would Installment Billing where only one billing Document is created for all of the Installment payments made by the Customer, help?
    3. Is Deferred Revenue Recognition the appropriate solution in this scenario, as suggested by SAP in OSS Note No: 779366 modified by Note No: 1172799 where the Client can recognise the Revenue using VF44?. This way, there would be a Claim by the Client on the Customer (by way of an Invoice) without the amount hitting the Sales Revenue A/C. If this route is adopted, can  Dunning still be triggered?
    This is one vexing issue I am facing and any help is deeply appreciated.
    Regards
    Ramana N D

    These Forums are a place where users help other users. If you need an answer from Verizon directly please Contact Us.
    If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

  • I'm a Former Verizon Wireless Employee with Billing Issues the Ruined My Life

    >>Duplicate post removed to comply with the Verizon Wireless Terms of Service.
         See I'm a Former Verizon Wireless Employee with Billing Issues That Ruined My Life<<
    Message was edited by: Verizon Moderator

    Sorry to hear about your collections mishap, just keep in mind this is a peer to peer forum for customers and you likely will not receive the help you are looking for from Verizon.
    Now you say that the account went to collections and you have paid it. So at this point I am not sure what you can negotiate anymore. I've read that if you have something in collections and tell the collecting company that you will pay them if they remove the negative mark from your credit, they will negotiate it with you.
    In this situation, if things are as you say and you did not receive the final bill at the correct address, then you may have an argument to take to the credit bureaus. I would file a report with the credit bureaus and see where that takes me, also once your account goes to collections to my knowledge it doesn't have anything to do with Verizon anymore. The debt is between you and the collections company. I would try to contact them and see if you can somehow negotiate having the collection removed from your credit report seeing as the debt has been settled and the bill was never sent to your correct address.
    I haven't really ever dealt with an account in collections, so this is just some helpful information I have thought of, if anything is not accurate in how you can deal with this, I apologize.

  • There is a billing issue with my account...?

    I have a splash screen an starting Adobe Photoshop CC (Creative cloud edition) that tells me i'm either 'offline' which i'm not, or that there is a billing issue with my account... and that i have 50 days remaining...
    I have recently changed from PS CC Single App subscrition to the Creative Cloud Photography (PS & LR) offer, one of the customer service advisors cancelled my single app subscrition, I now have this error message?
    Signing out of the Adobe application and then back in does not resolve the issue.
    Can you please sort my account to stop this happening?

    Adobe contact information - http://helpx.adobe.com/contact.html

  • Billing issue resolution- false promises made by Verizon

    Hello,
    I have made 4 calls to Verizon to date over the past 3 weeks, spent 3 hours on the phone and counting. Each time, I was "promised" that a billing supervisor would call me back within '24 hours' to resolve the billing issue that I have.
    Lies and broken promises. Still waiting to hear back. Do you guys take customer service seriously?
    Very disappointed.

    Please follow the instructions given in the second post of your original thread to access your private support case, as they are waiting a response from you.  Failure to respond will result in your private support case being closed out.
    If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

  • Why is there a billing issue in my account?

    Hi! I'd appreciate any support. I had a one-month, one-app subscription to Adobe Photoshop CC, but I decided to upgrade it to a one-year Creative Cloud Photography prepaid membership. I paid for the fees using a different credit card, and I had successfully upgraded my membership.
    However, whenever I sign in, Adobe says there is a billing issue with my account.
    I hope anyone can help me address this. Thanks a lot!
    Sophia

    Hi sophiadedace87,
    Do one thing, Close all your Adobe apps open on your machine, then open the Creative cloud desktop apps.
    Click on the GEAR icon at the top right corner and then click Preferences. [If there is anything installing from it, cancel that or wait for it then perform these steps.]
    Then go to Accounts Tab and sign out from Creative cloud.
    Now sign in back with the your email address on which the purchase was made. And then open your apps.
    Let me know if still sees the error message.
    Regards
    Srishti A

  • HT204053 Billing issue how do I resolve a card update problem?

    How do I resolve a billing issue or change a card number for charges.
    Thanks,
    Linda

    Contact Apple Support here:
    http://www.apple.com/support/contact/

  • When I go to my iTunes Store and download something, for some reason it's not letting me download app it's saying there's a billing issue, when I correct it, it's says contact iTunes/ support can someone please help me, I really want too listen to paying

    When I go to my iTunes Store and download something, for some reason it's not letting me download app it's saying there's a billing issue, when I correct it, it's says contact iTunes/ support can someone please help me, I really want too listen to paying

    You need to do as provided - contact iTunes Store support.
    http://www.apple.com/emea/support/itunes/contact.html

  • HT3702 Billing issue

    Im having a billing issue going on, when i made a previouse purchase they charged my card then they tried to charge it again so now im having trouble updating my other apps and updating apps becuase they blocked me untill i make another payment which i have already made on my card so if someone could simply help me out that would be very appreciated.

    What sort of visa card is it, debit or credit ? If it's a debit card then I don't think that they are still accepted as a valid payment method - they are not listed on this page and there have been a number of posts about them being declined
    If it's a credit card then is it registered to exactly the same name and address (including format and spacing etc) that you have on your iTunes account, it was issued by a bank in your country and you are currently in that country ? If it is then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes support and see if they know why it's being declined : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management

  • Movie won't download from cloud while having a billing issue

    I've got a billing issue with my account which hopefully will be resolved in the next 48 hours, but in the meantime, a movie that I had already purchased will not download from the icloud to my IPad mini.  Everytime I try to get it to download it takes me back to the billing screen.  I've already purchased this movie several years ago and shouldn't be having this issue, but here I am.  Is this something new that's going on with ITunes with this new update, and if so ***, I've already paid for this movie and my son wants to watch it so why am I having this issue while waiting on a different issue to be resolved?

    Click here and ask.
    (50556)

  • Does anyone know how to contact a responsible, responsive customer service rep?  Promises of resolution to my billing issues are never kept.  Return calls are never made.  I contacted Executive Relations and emailed 3 Verizon executives.  No reponse.  Any

    Does anyone know how to contact a responsible, responsive customer service rep?  Promises of resolution to my billing issues are never kept.  Return calls are never made.  I contacted Executive Relations and emailed 3 Verizon executives.  No reponse.  Any number, email  or help contacting a reponsive person is appreciated!  Thanks!

    http://www.BBB.org
    File a complaint they will call you.
    Good Luck

Maybe you are looking for