BT Billing Mod Help Needed Please

I arranged a BT home move for the 3rd October 2014.
The Openreach engineer turned up but could not get a line into the property, he stated that the infrastructure was geared up for Virgin and tbh I was better off going to them!
The following week a surveyor turned up to tell me to get a line into the property he would have to dig up parts of my patio and road and this could take several months, I told him not to do anything as I would be cancelling the order. He agreed and that was the last I heard.
I phoned BT to cancel my order, I was told this was fine but I needed to return my equipment and they would send out the appropriate returns bags.
The bags duly arrived and I returned all of my equipment, Hub Router, Youview box etc.
However, yesterday I received an email to tell me I owe 34.50 for the period 22 Oct to 22 Nov?! I called BT and spoke to a man with a broad Liverpudllian accent who kept calling me 'mate'  who said "I dunno mate, i'm confused as well, can you call back tomorrow?!" WTF?
I have had no BT service since the 3rd October when it was disconnected from my previous property.
Please can someone tell me how to cancel my exisitng BT contract as they were unable to provide a service into this new property?
Many thanks.

Hi Vialli,
Thanks for posting I'm sorry about the difficulties with your order, this is something that we will need to access your BT account to sort out. If you use the 'contact the mods' link in my forum profile to send in your details we'll be happy to help. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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