BT Broadband Dropping Connection
I have been using my boradband since january with no problems at all.But now the hub v2 drops the connection every 5-10 minutes.I had bt perform a line test and they said that everything seemed to be ok.I tried another router and the problem was the same.I tried the test socket and this was ok too.I replaced an adaptor which I thought might be the problem and it seemed to of worked for a while but then it stared doing it again.
It is a wired connection and my speeds are the same as always.
Can someone help please. I have added this info below if this helps...
Robbie
20:46:13 29 Sep
PPP link up (Internet) [86.154.230.177]
20:46:13 29 Sep
PPP CHAP Chap receive success : authentication ok
20:46:13 29 Sep
PPP CHAP Receive challenge (rhost = ERX21.Birmingham4)
20:45:55 29 Sep
xDSL linestate up (ITU-T G.992.1; downstream: 7616 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 11.9 dBm; line Attenuation Down: 16.0 dB, Up: 12.0 dB; snr Margin Down: 23.0 dB, Up: 16.9 dB)
20:45:14 29 Sep
PPP link down (Internet) [81.158.17.157]
20:44:33 29 Sep
xDSL linestate down
20:29:33 29 Sep
xDSL linestate up (ITU-T G.992.1; downstream: 7616 kbit/s, upstream: 448 kbit/s; output Power Down: 19.7 dBm, Up: 11.9 dBm; line Attenuation Down: 16.0 dB, Up: 12.0 dB; snr Margin Down: 22.0 dB, Up: 16.7 dB)
20:29:17 29 Sep
xDSL linestate down
20:06:17 29 Sep
xDSL linestate up (ITU-T G.992.1; downstream: 7616 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 11.9 dBm; line Attenuation Down: 17.0 dB, Up: 12.0 dB; snr Margin Down: 22.0 dB, Up: 17.0 dB)
20:05:49 29 Sep
xDSL linestate down
19:58:52 29 Sep
xDSL linestate up (ITU-T G.992.1; downstream: 7616 kbit/s, upstream: 448 kbit/s; output Power Down: 19.7 dBm, Up: 11.9 dBm; line Attenuation Down: 16.0 dB, Up: 12.0 dB; snr Margin Down: 21.0 dB, Up: 16.6 dB)
19:58:33 29 Sep
xDSL linestate down
01:05:42 1 Jan
xDSL linestate up (ITU-T G.992.1; downstream: 7616 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 11.9 dBm; line Attenuation Down: 16.0 dB, Up: 12.0 dB; snr Margin Down: 23.0 dB, Up: 17.1 dB)
01:05:15 1 Jan
xDSL linestate down
01:04:05 1 Jan
PPP link up (Internet) [81.158.17.157]
01:04:05 1 Jan
PPP CHAP Chap receive success : authentication ok
01:04:04 1 Jan
PPP CHAP Receive challenge (rhost = ERX21.Birmingham4)
01:03:47 1 Jan
xDSL linestate up (ITU-T G.992.1; downstream: 7616 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 11.9 dBm; line Attenuation Down: 16.0 dB, Up: 12.0 dB; snr Margin Down: 22.0 dB, Up: 16.9 dB)
01:03:29 1 Jan
PPP link down (Internet) [86.167.201.228]
01:02:47 1 Jan
xDSL linestate down
01:00:59 1 Jan
PPP link up (Internet) [86.167.201.228]
01:00:59 1 Jan
PPP CHAP Chap receive success : authentication ok
01:00:59 1 Jan
PPP CHAP Receive challenge (rhost = ERX21.Birmingham4)
01:00:55 1 Jan
xDSL linestate up (ITU-T G.992.1; downstream: 7616 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 11.9 dBm; line Attenuation Down: 17.0 dB, Up: 12.0 dB; snr Margin Down: 23.0 dB, Up: 16.9 dB)
Hi Robbie,
Sounds like a spanner in the works here.
Could you have look through this link for me as there is some good info here on devices around the home that can cause this sort of thing.
Are the drops impacting your download speed/IP profile?
Run a test via www.speedtester.bt.com and post your hub stats from http://bthomehub.home and we'll see whats up.
Cheers
Craig
BTCare Community Mod
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Similar Messages
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Broadband Dropping connection, fixed but now gamin...
Hi
Last Sunday our broadband connection was dropping every 15 or so minutes, I called BT and reported the fault. The lady asked me to remove the cover from our BT wall socket and plug the ADSL modem into a diagnostic socket but there was no socket visible after removing the wall plate. She then did a line check and confirmed a problem with the line at the house and an engineer would call me at 9am the next day.
9am on the dot I got a call from the same lady asking if the problem still persisted as they had made some changes. I left a ping test running which gave me a 100% success rate over 20 or so minutes (previous day it was 19% success rate over the same time). So she said they think its fixed and to keep an eye on the line over the next few days.
So, I think the line noise has been cleared up (about 8 months ago I asked for interleaving to be disabled), so the broadband isn't dropping it's connection but now my gaming pings have gone up and latency is awfull, I play Call of Duty Black Ops almost every night so any change in my connection is quite noticicble. People kill me before I even see them and its so frustrating that I can't play like this, not good when your in a clan.
I assume they put Interleaving back on to fix the problem of dropping connections? but now the older gaming problem is back.
Any help is much appreciated.your noise margin is still a bit high at 12 as normal is about 6 and when the margin drops you should be up to 8mb being max for adslmax
can you run btspeedtester and post the results
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Broadband dropping connection and hub systematical...
I have just got off the fone ( which is the only thing that works correctly ) to a helpdesk advisor who i had trouble understanding or getting to understand me and im none the wiser over my problem
i have been having problems with the broadband connection for a while now but thought it was getting somewhere 6 weeks ago when an engineer was actually tasked with coming to my premises -----praise be there are still ppl employed to physically come and check and repair faults!!!!
he came and checked and replaced cables and sockets and checked the line and i was left with downspeeds of over 6mbs wen it was less than 1 and the signal strength was turned up at the exchange after being turned off????
he said it would take time to settle down and if faults still occured to ring back and put another fault in which i have done.
i was asked about microfilters and how many i said no physical ones as the sockets have built in and went through everything stating it was all done by a BT engineer so all physical connections are correct the only assumption i can now come up with are the hub itself at fault ---- hh2 ---4yrs old --- or the line at the exchange which was touted before and told there was a posible fault.
can someone from BT who may well look at this please do someting about it????
telling me that they are changing settings and it will take 24hrs to settle is not wat i want to hear as iv been all through it only weeks ago
and why would the hub turn itself off and restart thats not settings surely
thank you in anticipation of some assistance of some sort
Solved!
Go to Solution.this is the results of furthr diagnostics
Upload speed achieved during the test was - 0.66Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
Download speedachieved during the test was - 6.44 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 6.5 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.66 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
1. Best Effort Test: -provides background information.
Download Speed
6.44 Mbps
0 Mbps
7.15 Mbps
Max Achievable Speed
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 1:34:37
Downstream
8,505 Kbps
Upstream
770 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
3.1 dB / 5.2 dB
Line attenuation (Down/Up)
46.5 dB / 26.0 dB
Output power (Down/Up)
20.6 dBm / 12.4 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
1325787 / 20
CRC Errors (Down/Up)
134 / N/A
HEC Errors (Down/Up)
N/A / 499180
Error Seconds (Local)
106 -
Broadband Dropping Out and Connection Speed Decrea...
Sorry to be a pain but I am back here again.
Since the last issue with speed, connection drop out and noisey line which required an underground cable to be partly replaced, all has been fantastic and no problem to report. Many thanks to those who were involved in helping with getting that issue resolved.
About 10 days ago the broadband started to drop out at random times but not too often. The broadband hub light would go out for about 15 seconds before returning. My connection would automatically resume and no great problem. It has since become more of a problem and pain.
The frequency of drop out increased with a sort of pattern. Last week an example would be drop out at 11:50 am, again at 12:40 and once more at 1:30 pm. Each time the connection returned my computer icon for wifi would be a warning triangle. I clicked on the icon and would get a message 'limited connection'. The only way I could connect again would be to click the icon and select to disconnect and then connect, making sure a 'tick' was in the box for autoconnection. A bit more of a pain than before but usable. It got more of a problem over the next few days.
The frequency of drop out increased. This became a right pain when trying to purchase things online as I could not be sure in the purchase had been completed or if I tried again would I get two lots? Upon broadband connection returning I would not be able to 'auto connect' but would get the warning triangle of 'limited connection'. I tried the click to disconnect and reconnect but it failed to work. I ended up shutting down the laptop, waiting before powering up. This failed to work as all I would get is the warning triangle and 'limited connection'. The only way I could reconnect was to press the 'restart' button. This worked but it got worse.
The next day the broadband connection would drop out every couple of hours. It got to the point that even pressing the 'restart' button would not allow me to connect. I tried three times and gave up. I had to resort to pressing the very small 'reset' button on the back. This cured the problem for about 12 hours before the drop outs started again.
It is now a case of 50/50 if I can connect to the broadband again after a drop out. It is getting quite frustrating. I only used the small 'reset' as a last resort. I have noticed that the speed of the connection has started to drop down also.
Each time the hub drops broadband and I can auto connect and do not press any hub button, the timer has reset to zero days and zero hours. I know it takes about a week for the connection to settle. I do wonder if these drop outs are messing the connection settings for my line speed? The line used to be rated at 21 Mbps but has decreased to 17 Mbps, my actual connection used to be 19 Mbps but struggles to reach 14 Mbps. It is slowly dropping with each and every drop out.
I also looked at the event log in the hub. Just before each broadband drop out I see a external connection is made with the initials 'CWMP' followed by 'event code 1 boot' or 'event code 6 connection request' or 'event code 4 value change'. Straight after the broadband connection drops out with out fail.
All I can seem to find out is that the external connection is either the hub connecting to the server or vice versa? As for the codes? I have no idea at all.
I only ever resort to pressing 'restart' if I cannot connect to my hub. I have only pressed the 'reset' as a last resort as nothing else worked to allow me to reconnect.
Can anyone offer any help or best a permanent fix?I connected to the test socket and used a wired connection for the speed test and hub stats.
The hub position and run of cables are the same as when the last engineer advised as the best set up.
Since my last post I have checked the event log and 'CWMP' has made at least two remote connections but the hub did not drop broadband connection. The broadband has been stable but just slower than usual, as you stated due to the drop outs/disconnections.
I guess a case of wait and monitor to see if the problem has resolved itself?
Will the speed automatically return to the usual 18 to 19 Mbps? or will something else have to be done to reset it at the exchange/server?
Here are the hub stats from this morning.
Connection Information
Line state:
Connectedppp0_0
Connection time:
2 days, 00:23:43
Downstream:
16.69 Mbps
Upstream:
1.024 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
9.5 dB / 7.1 dB
Line attenuation (Down/Up):
10.3 dB / 6.7 dB
Output power (Down/Up):
19.8 dBm / 12.4 dBm
FEC Events (Down/Up):
4947 / 0
CRC Events (Down/Up):
11 / 11
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
377 / 48
Error Seconds (Local/Remote):
72 / 21 -
Very slow broadband and connection keeps dropping
Hello, we have been BT customers since August 2013, after previously being Freeola customers for many years. We live in a very rural area, at the end of the exchange so we are never going to get amazingly fast broadband, we are estimated 1MB.
Previously using Speedtest.net at the beginning of the year we were getting 0.9Mbps, then in May our internet dropped and we couldn't get a proper connection or speed. We contacted Freeola who after doing some tests, said that we had a copper line failure and to contact BT. We did this and the copper line failure issue was fixed, an openreach engineer tested the line and we assumed all was fine. But we were still getting very slow speeds and the connection kept dropping. So we decided to switch to BT in August, we have put up with the slow speeds and dropping connection for 3 months hoping in vain that once we got a stable line the speed would increase and we would be back to were we expected to be.
When we are using the internet, we very often get "Your connection has been reset" errors within our browsers.
This has not happened, so I have decided to come on to this forum in the hope that we can solve this issue before my hair gets any greyer. We have a BT Home Hub 4 so we have not got all the stats that previous HH had available.
Also as we are in a rural area our telephone connection is through overhead cables and as said previously we are at the end of the exchange.
Please see below for the information that I have been able to get:
Home hub stats:
17:28:52, 28 Oct. ( 68.040000) DSL noise margin: 12.00 dB upstream, 9.50 dB downstream
17:28:51, 28 Oct. ( 67.970000) DSL line rate: 448 Kbps upstream, 192 Kbps downstream
Internet Connection Configuration
Connection Information
Connection time:
4 days, 22:01:39
Data Transmitted/Received:
221.4 MB / 2.3 GB
Bt Wholesale Broadband test:
Download Speed: 0.02
Upload speed: 0.34
Ping latency: 0.00
Further diagnostics:
Master socket is
I performed the quiet line test which wasn't too bad there was a very slight crackle, but it was with a wireless phone.
Speedtest.net results:
Ping: 463ms
Download:0.13mbps
Upload: 0.28mbps
As said previously before the copper line failure we were regularly getting download speeds of 0.9mbps.
Any help would be greatly appreciated.
Solved!
Go to Solution.Hi jacoma,
Sorry to hear that your having issues with your BT Retail services.
You will either be on the ADSLMax (upto 8mbps) service or if your exchange has been BTw 21cn upgraded you maybe on the ADSL2/2+ (upto 12/20mbps) service depending on your line quality and length.
However these upto speeds may not be the speeds you will get as ADSL broadband connections are very dependent on the distance from your property to the exchange and the quality of your line. The further away you are from your local exchange the slower your broadband speed will be.
To enable the community to help you please see the advice below:
Please see Keith's help guide here: Helping forum members to help you, it will go through some checks that are needed for us to help you.
1) Are you in the TEST socket? if not can you please connect to the test socket and repeat steps 2, 3 and 4.
All the below performed in TEST Socket:
2) is there any noise on your line. dial 17070 option2 ,called quite line test, from landline phone. should be silent but slight hum normal on cordless phone.
If there is any noise on your line such as crackling, distictive noise when the phone is connected to the TEST socket and doing the quiet line test then you need to report a line fault to BT Retail by dailling 151. Once the crackling or disticive noise has gone then your broadband should slowly recover.
3) please post adsl line statistics
4) Can you please run a BT speed test (including IP Profile) http://speedtest.btwholesale.com (not beta version)[Best done with a wired, Ethernet, connection] After Quick Test is done you need to click "Further Diagnostics" to get IP Profile.
ADSL Line Statistic Help:
If you have a BT Home Hub like the one below...
Then:
1) Go to http://192.168.1.254 or http://bthomehub.home
2) click Settings
3) Click Advanced Settings
4) Click Broadband
5) Click Connection or sometimes called ADSL (see picture Below)
The direct Address is http://bthomehub.home/index.cgi?active_page=9116 (for bthomehub3.A firmware ending in 1.3)
or http://bthomehub.home/index.cgi?active_page=9118 (for bthomehub3.A firmware ending in 94.1.11)
You will need to copy and past all the adsl line statistics ( Including HEC, CRC and FEC errors). You may need to click " More Details"
If you have a HomeHub 4 then the majority of the ADSL Stats shown in the previous Hubs will not be there.
for HH4 users you can go to hub manager then select troubleshooting then logs and are look for 2 entries together which will show theconnection speed and noise margin for when your HH4 last sycned with the exchange.
There are more useful links on Keith's website here: If you have an ADSL connection, please select this link
cheers
I'm no expert, so please correct me if I'm wrong -
Poor performance and now dropping connection
I am very underwhelmed by performance since switching to infinity FTTC last year. Download speed is very variable and I just cannot get an upload speed much better than 1.1 Mb/s.
Now we have a regularly dropping connection. Last Saturday morning we had a thunderstorn with heavy downpour and phone line dropped completely - no dialtone and unsurprisingly no broadband. Did a line check from my mobile - all fine and no reported problems in the area. I phoned BT and got an Indian who just repeated what the website told me and said couldn't get an engineer for 4 days! Phone came back late the same afternoon and a little while later broadband came up but connection was up and down like a yo-yo. After 4 days of sunshine when the engineer turned up broadband had been up solid from 3 am and phone was fine. Engineer did more detailed tests which showed no problem and reckoned our problem must have been fixed, and that reason broadband had been dropping was because of computerised checks due to reported fault which would cause line to drop.
For a few days all was fine, although performance still underwheliming, until we had another downpour yesterday morning. Phone line stayed up, although a little crackly, but once again broadband started dropping regularly. Since then it has gradually improved (no more rain).
My suspicion is (and always has been) that with the heavy rain water is getting into a connection somewhere. How do I go about communicating it to BT support (I can't even find a web page or number for reporting broadband problems) this fact and actually getting someone to look into it properly? I rejected the "fault reported fixed" on the tracking your fault web page but so far nothing.
I am distinctly unimpressed with BT support and unless this gets fixed soon I am seriously thinking of switching to fibre to the home with Virgin (despite hating Branson) especially as the move from Yahoo mail to BT mail has not been smooth and the BT webmail is full of bugs (which again I cannot find any way of reporting).Thanks. I tried that. Broadband up and down regularly until the day the engineer came. Day before had intermittent heavy crackling on the line and calls dropping. Day he came all is fine and of course his diagnostics checks come back all clear. Apparently, or so he told me, they are not allowed to work on our line unless the checks show a fault...which they didn't.
I've just had 24 hours of our broadband working but just now it's started dropping regularly again.
I am getting very frustrated/annoyed. What do I do now? How do they expect to solve the problem if it isn't constant and they can't get an engineer to look at it within 3 or 4 days? Do I just keep on calling our an engineer until by chance it happens to hit a problem while they're on site? Not good for customer satisfaction and surely it must cost them to keep sending out an engineer! -
Broadband dropping out, noise high, speed slow
Have had past problems with high noise, which seemed to have been solved by having the mods reset noise down (thanks) with line speed increasing up to around 2Mbps over the last couple of weeks (great from where I was previously). See http://community.bt.com/t5/BB-Speed-Connection-Issues/Slow-broadband-downstream-line-speed/m-p/33081...
Tonight around 4:50pm (when all the kids in the neighbourhood have come back to their homes, and are playing online games) broadband drops out, noise jumps up to 22 from about 15 where it was previously I think, speed dramatically drops to less than 1Mbps.
Q1: Any idea how to get noise down again and speed back up?
Q2: Have I got a faulty hub that it keeps dropping out like this (hub is quite new)? Peculiar that it seems to happen at busy periods though - I've had this kind of drop out before, which is why I'm going straight to the forum. I have already had broadband boost engineer out in the past and that makes me think it's unlikely there's anything wrong with my line.
Any ideas about solutions will be gratefully received! (Just started working from home office today with 3 people - had thought I had us all on 2MB+ - but not now!) Help!
Thanks
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
881 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 881 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :1120 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
Connection Information
Line state:
Connected
Connection time:
0 days, 04:39:52
Downstream:
1.094 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
22.0 dB / 20.0 dB
Line attenuation (Down/Up):
50.0 dB / 31.0 dB
Output power (Down/Up):
15.8 dBm / 11.9 dBm
FEC Events (Down/Up):
312 / 23
CRC Events (Down/Up):
24 / 32
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
20 / 18
Error Seconds (Local/Remote):
133249 / 784
Solved!
Go to Solution.is the new faceplate like this
or like this
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Hey guys
Looking for some advice.
Currently living in a house with BT Infinity (its rented so I'm not the bill payer), when Infinity was installed everything worked fine - no problems at all.
Recently however (and I'm not convinced something hasn't been damaged by the building site directly opposite the house) we get constant broadband drop outs. Interestingly it also does appear to get worse during heavy rain.
Our BT Home Hub is a Home Hub 2.0 (I think), firmware version shows as:
Software version 4.7.5.1.83.8.94.1.11 (Type A)
The hub and the other white box have been restarted many times, it doesn't make a difference.
Since we started having issues, to rule out this being a WiFi related issue, I have a linux netbook attached directly to the Home Hub via Ethernet cable to run tests on. The majority of the time, the connection is fine (and we get a 100% ping return), however we appear to go through prolonged periods of losing about 50% of all pings on my tests. During these period, no computers on the network appear to be able to load any pages from the internet, but pings to the hub are always 100% (unless the hub was being restarted by one of us).
To keep tabs on things, I ran a tracert to www.google.co.uk and then scraped all of the nearby IPs from it (so the first few hops). Using that, I wrote a quick bash script to send out pings and then record to a text file anytime they fail. For anyone who is interested the bash script being used is here: http://pastebin.com/uEycEpdy
The output from the bash script after running all weekend is here:
19/01/14 (running from midday): http://pastebin.com/mtc5Euu0
20/01/14 (ending at 5:30pm) 1: http://pastebin.com/xnScepvy 2: http://pastebin.com/XQRk9eWW
It's ultimately weird! Its also worth noting that all of the lights on the Hub remain blue even when the connection is dead on the computers. It does appear during the issues the netbook can't even ping the first IP address (first hop) after our hub so wondering if it is a line issue (although the line checker on the website says its fine).
Any ideas? Since BT won't talk to me and we don't have a landline phone to test if there is a dial tone I'm wondering it anyone has any suggestions? Currenty bugging the landlord to sort it but you know what they are like!
Many thanks!Hi hammeh,
Thanks for posting and I'm sorry to hear about the problems with your connection, if you need any help getting this sorted use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.
Cheers
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
My broadband drops out and all the lights flash. Just joined netflix and we can't watch anything as it just keeps buffering.
At that point I check the bt home hub v2 b and the lights are going crazy. Also at night when I am checking my emails on my tablet the connection will just drop out. I've lost count the many times I've reset the hub. I've pulled all cables and turned off all the things that uses wifi.
I've checked bt for b/b faults and my area code is not in a fault area.
Is it time the hub was changed to the latest bt hub , my sister lives 500yds away she has no problem with the latest bt hub. We have a bt vision box and can never get bbciplayer and other channels on the box.
Can anyone suggest my net move or should I have a rant at bt?
Paul
Solved!
Go to Solution.when was the last time you renewed your contract? if more than 12 months then you are on a rolling monthly contract and any discount you had has ceased. you could save monet by phoning the uk based options team and negotiate a new contract cheaper and at same time get a new hub thrown in options team 0800800030
the hh2 is old and has known problems
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
AT&T U-verse dropping connections suddenly
Hi all.
Since upgrading to Yosemite, there has been a degrading of my internet reliability with AT&T U-verse, and its been getting worse and worse. I now drop connections every HOUR. Speed and WiFi strength are great when its working, but it will spontaneously stop working, and if i do a series of diagnostics, quitting safari, turning wifi off and on, etc., I can get back online after a few minutes. BUT WHAT THE HECK IS HAPPENING? At this point I've mucked around with just about every network setting so I no longer even know what they should be. AT&T is fairly useless regarding tech support for Macs, so hopefully someone here knows the current UVerse setup and can give me some advice. Here's where I stand:
- I have a 2009 Mac Pro, running latest Yosemite.
- Router is AT&T Motorola NVG589, connecting to U-verse service (not gigabit, just regular)
- When internet service drops, it appears that the WiFi continues to be connected well, at least for a while. The NVG589 status page still shows my machine connected, and the WiFi signal strength in the menu bar remains full strength, but Diagnostics show failure to connect to ISP and internet. Other Devices, like my phone or other laptops, continue to connect fine, so the broadband is fine, so maybe the WiFi is only appearing to work or something else is going on. At some point, the WiFi also stops responding until I do a bunch of restarting stuff.
- I have already trashed the various preference files and created fresh new locations, but to no avail. It all works fine for a while then goes spotty again.
- I have my network prefs set to "Link-local only" which had worked fine before.
- I set the DNS servers to 8.8.8.8 and 8.8.4.4
I don't really know much about the various pros and cons of different settings, but apparently you can get the NVG589 to assign a static IP address (or semi-static or something like that) but is that BETTER? would that end the dropouts?
Any other ideas?Hello Javier Bonafont,
Welcome to the Apple Support Communities!
I understand that it can be very frustrating when you are having multiple Wi-Fi drops in signal at home. There are a couple of different troubleshooting steps that I would recommend in this situation. Please refer to the attached article for information and steps to help you troubleshoot this situation.
Wi-Fi: How to troubleshoot Wi-Fi connectivity - Apple Support
Symptom: The network connection drops unexpectedly
Your Mac may not not stay connected to your Wi-Fi network reliably.
Your Mac may stop accessing the Internet during use.
Solution
Use these steps if your computer disconnects from its Wi-Fi network unexpectedly.
Check your range to the Wi-Fi router and reduce the effect of interference.If your computer is too far from your Wi-Fi router or your environment has too much Wi-Fi interference, then your computer may not detect the Wi-Fi network properly. The easiest way to check for range limits with your Wi-Fi network is to move your computer or your Wi-Fi router closer together and make sure that there are no obstructions (such as walls, cabinets, and so forth) between the router and your computer.See Potential sources of wireless interference for more information about interference and solutions.
Try connecting to a different Wi-Fi network. If your computer works fine when connected to a different Wi-Fi network, then the issue may be related to your network router or ISP. In that case, contact the manufacturer of your router or your ISP.
Best regards,
Joe -
Firefox 3.5 and up randomly drop connections
Greetings! The problem I'm having is: Every time I've tried to install and use Firefox 3.5 and up, as I'm browsing the web and I go to, say, click on a link, Firefox will randomly "drop" the connection. It'll pause for 10-15 seconds, then pop up a generic "cannot find server" message. I then go to reload the page, and for another 10-15 seconds it won't even attempt a connection -- it'll just instant-reload with the same generic "cannot find server" message. After that, it will mysteriously be able to connect just fine... for about 2-5 minutes. The problem repeats... over and over...
I should mention that I constantly have a "ping www.rr.com" window open in the background, and even when Firefox is "unable to connect", the ping window shows my connection is just fine. All of my other programs are able to connect just fine as well -- only Firefox 3.5+ or programs based off of Firefox 3.5+ (SeaMonkey 2.x) have this problem.
Thinking it might be an addon problem, I've completely uninstalled (even using Revo Uninstaller) and reinstalled Firefox 3.5+, and even with absolutely no extensions installed, it still randomly drops connections.
This problem also happens on my netbook PC, again with a fresh Firefox install (even on a fresh Windows format + install) and a solid ISP connection.
I can confirm encountering this problem with Firefox 3.5.4, 3.5.5, 3.6.6, and even with SeaMonkey 2.0.3 and 2.0.5. On the other hand, Firefox versions 2.0.0.20 and SeaMonkey 1.1.18 are NOT affected by this problem.
I hope this problem can be resolved soon, since sites like Youtube are starting to really dislike Firefox 2.0, and I'd like to use up-to-date browser extensions. :(
== This happened ==
Every time Firefox opened
== Every time I've tried to use Firefox 3.5 and aboveUsing
*Comcast Broadband*textMotorola SB5101*textWindows 7 Home Premium*textCisco Linksys *textFireFox 3.6.7*textNorton Security Suite
and it happens to this home too. -
Good day to all!
My WRT110 drops connection from time to time, once or twice at random per evening + when one of my other PCs boot up.
I have a Synology DS209 NAS wired, a broadband internet connection (through a modem) and several PCs on wireless. In this situation the problem is reproducable: I have connection on PC 1, and when I boot any of the other PCs, the connection drops for 5 minutes (both internet and to my NAS) on all connected systems. After these 5 minutes, every system connects again. All systems have DHCP switched on, and all systems have different IPs just before this happens. I have done a "back to factory defaults" and power cycles, but the problem stays.
When I look with Vistumbler (or NetStumbler), I see drops from 90% signal to 0% once per -say- 5 minutes and irregular.
Do I have a defective router?
Thanks for an answer....
Drogreder
Solved!
Go to Solution.Turn Off IPv6 Support in Vista
Go to Network Connections folder (click on Start button, then right click on Network, select Properties, then click on “Manager network connections” on Tasks pane).
You should see various LAN, wireless, Bluetooth, high speed Internet, and other network connections available on the Vista computer with the network adapter description. Right click on the network connection that you want to disable the IPv6 interface and select “Properties”.
Click “Continue” on User Access Control permission request prompt.
Clear the check box next to the Internet Protocol version 6 (TCP/IPv6) component in the list under “This connection uses the following items” box.
Click OK when done.
taken from http://www.mydigitallife.info/2007/09/09/disable-and-turn-off-ipv6-support-in-vista/
The Search Function is your friend.... and Google too.
How to Secure your Network
How to Upgrade Routers Firmware
Setting-Up a Router with DSL Internet Service
Setting-Up a Router with Cable Internet Service
How to Hard Reset or 30/30/30 your Router -
Broadband drops 30 seconds after starting browser
My broadband stops working or drops everytime about 30 seconds I start the browser on my laptop. I am able to click on a few links and then it would say Problem Loading Page, Server Not Found. After waiting for another 30 seconds it would start working again. But then it drops again randomly every hour or so for 30 seconds. Please can someone give me some advice?
Here are some facts about the problem
1. All 3 blue lights on Home Hub 3 stays on
2. Problem is the same for wireless and ethernet cable
3. My laptop works perfectly at work without dropping
4. My friend used his Macbook on my bt broadband with no problem until I opened my browser and starting browsing.
5. I tried the quiet line test and hear nothing
6. The homehub is connected to the main socket via a filter
7. BT sent me a new hub but the problem is the same
8. BT have reset my line at least 5 times and told me to wait 24 hours but problem still persist
Event Log
01:48:30, 24 May.
( 1146.520000) Admin login successful by 192.168.1.65 on HTTP
01:48:12, 24 May.
BLOCKED 3 more packets (because of First packet is Invalid)
01:48:10, 24 May.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.65:65429->173.194.41.149:443 on ppp0)
01:48:10, 24 May.
BLOCKED 1 more packets (because of Packet invalid in connection)
01:48:10, 24 May.
IN: BLOCK [9] Packet invalid in connection (TCP 140.177.16.17:80->86.180.40.102:65433 on ppp0)
01:48:06, 24 May.
BLOCKED 1 more packets (because of Packet invalid in connection)
01:48:05, 24 May.
IN: BLOCK [9] Packet invalid in connection (TCP 140.177.16.17:80->86.180.40.102:65431 on ppp0)
01:46:19, 24 May.
BLOCKED 1 more packets (because of ICMP redirect protection)
01:46:18, 24 May.
IN: BLOCK [8] ICMP redirect protection (ICMP type 5 code 1 83.99.132.33->86.180.40.102 on ppp0)
01:41:46, 24 May.
BLOCKED 5 more packets (because of Packet invalid in connection)
Problem started around 1:47, I am not sure what they mean
Broadband Speed Test Results
Download Speed (Mbps): 14.52
Upload Speed (Mbps): 0.94
Ping Latency (ms): 246.67
ADSL Line Test
Line state:
Connected
Connection time:
9 days, 15:13:36
Downstream:
16.37 Mbps
Upstream:
1.148 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
2.9 dB / 6.7 dB
Line attenuation (Down/Up):
8.7 dB / 5.2 dB
Output power (Down/Up):
20.1 dBm / 11.9 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
86370 / 18
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
86259 / 9
Error Seconds (Local/Remote):
35271 / 13from your description it appears a problem with your laptop as it causes the dropped connection. have you checked wireless card driver it up to date from manufacturer's website not windows update.
have you tried a different browser to see if it helps? have you checked your anti virus program is not blocking
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Broadband drops every few hours
My broadband drops out every few hours and takes me between 5 - 15 minutes to reconnect.
I have good speed (for here! about 1.3mb down) and this doesn't change but the connection drops at least 5 times a day. It's been doing this for at least 3 months. Sometimes it does just run very slow, but mostly it drops altogether.
The only way to get it working again is to turn off the router and turn it on again, then after anything from 5 - 15 minutes for it to reconnect.
It happens to all the computers we have connected, all via wireless, some mac some pc on Win 7.
Can anyone help please?I will try changing the filter and cable, I may have tried this a while ago but will again.
Quite line has very very slight crackle but I don't think it's anything, we live a long way down the line in the coutryside and I never had better.
Not dropped completly since last night
but this is last activity showing how it's connecting, not sure what the fails mean..
Time and date Message
10:50:31, 12 Aug.
(59060.830000) Admin login successful by 192.168.1.89 on HTTP
10:50:17, 12 Aug.
(59046.400000) Admin login FAILED by 192.168.1.89 on HTTP
10:50:00, 12 Aug.
(59029.560000) Admin login FAILED by 192.168.1.89 on HTTP
10:47:12, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [23.214.39.154]:443->[217.39.80.162]:50320 on ppp0)
10:46:45, 12 Aug.
OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.72]:55952->[199.16.156.52]:443 on ppp0)
10:46:39, 12 Aug.
OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.72]:55937->[173.194.41.150]:443 on ppp0)
10:46:35, 12 Aug.
OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.72]:55952->[199.16.156.52]:443 on ppp0)
10:46:29, 12 Aug.
BLOCKED 1 more packets (because of Packet invalid in connection)
10:46:28, 12 Aug.
BLOCKED 6 more packets (because of Packet invalid in connection)
10:46:28, 12 Aug.
OUT: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [192.168.1.72]:55952->[199.16.156.52]:443 on ppp0)
10:46:26, 12 Aug.
BLOCKED 1 more packets (because of Packet invalid in connection)
10:46:25, 12 Aug.
OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.72]:55937->[173.194.41.150]:443 on ppp0)
10:46:25, 12 Aug.
OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.72]:55952->[199.16.156.52]:443 on ppp0)
10:46:22, 12 Aug.
OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.72]:55937->[173.194.41.150]:443 on ppp0)
10:46:22, 12 Aug.
BLOCKED 2 more packets (because of Packet invalid in connection)
10:46:22, 12 Aug.
BLOCKED 1 more packets (because of First packet is Invalid)
10:46:22, 12 Aug.
OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.72]:55952->[199.16.156.52]:443 on ppp0)
10:46:22, 12 Aug.
OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.72]:55937->[173.194.41.150]:443 on ppp0)
10:46:19, 12 Aug.
OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.72]:55952->[199.16.156.52]:443 on ppp0)
10:46:19, 12 Aug.
(58808.520000) Lease for IP 192.168.1.72 renewed by host Sarah-PC (MAC 00:22:69:56:9f:4d). Lease duration: 30240 min
10:46:19, 12 Aug.
(58808.510000) Device connected: Hostname: Sarah-PC IP: 192.168.1.72 MAC: 00:22:69:56:9f:4d Lease time: 30240 min. Link rate: 24.0 Mbps
10:46:19, 12 Aug.
(58808.440000) Lease requested
10:46:17, 12 Aug.
ath0: STA 00:22:69:56:9f:4d IEEE 802.11: Client associated
10:44:13, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [23.214.39.154]:443->[217.39.80.162]:50236 on ppp0)
10:41:44, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [193.113.4.154]:80->[217.39.80.162]:50183 on ppp0)
10:41:40, 12 Aug.
BLOCKED 1 more packets (because of Packet invalid in connection)
10:35:37, 12 Aug.
BLOCKED 1 more packets (because of Packet invalid in connection)
10:35:36, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [213.120.161.178]:80->[217.39.80.162]:49942 on ppp0)
10:34:50, 12 Aug.
OUT: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [192.168.1.89]:49889->[195.8.196.226]:80 on ppp0)
10:34:06, 12 Aug.
BLOCKED 3 more packets (because of Packet invalid in connection)
10:34:05, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [192.33.31.101]:80->[217.39.80.162]:49858 on ppp0)
10:34:04, 12 Aug.
BLOCKED 2 more packets (because of Packet invalid in connection)
10:34:02, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [173.194.66.95]:80->[217.39.80.162]:49829 on ppp0)
10:33:53, 12 Aug.
BLOCKED 1 more packets (because of Packet invalid in connection)
10:33:51, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [213.120.161.186]:443->[217.39.80.162]:49809 on ppp0)
10:33:36, 12 Aug.
OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 217.39.80.162->17.164.1.31 on ppp0)
10:33:29, 12 Aug.
OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 217.39.80.162->173.194.66.19 on ppp0)
10:33:23, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [173.194.66.156]:443->[217.39.80.162]:49790 on ppp0)
10:33:18, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [213.120.161.179]:443->[217.39.80.162]:49764 on ppp0)
10:33:16, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [213.123.85.43]:443->[217.39.80.162]:49759 on ppp0)
10:33:16, 12 Aug.
OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 217.39.80.162->173.194.66.189 on ppp0)
10:33:14, 12 Aug.
BLOCKED 2 more packets (because of ICMP replay)
10:33:13, 12 Aug.
OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 217.39.80.162->173.194.66.189 on ppp0)
10:32:34, 12 Aug.
OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 217.39.80.162->17.146.232.12 on ppp0)
10:31:10, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [217.32.26.111]:80->[217.39.80.162]:49719 on ppp0)
10:31:08, 12 Aug.
BLOCKED 2 more packets (because of Packet invalid in connection)
10:31:08, 12 Aug.
IN: BLOCK [16] Remote administration (ICMP type 8 code 0 61.151.225.141->217.39.80.162 on ppp0)
10:31:07, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [213.120.161.144]:80->[217.39.80.162]:49697 on ppp0)
10:30:58, 12 Aug.
BLOCKED 5 more packets (because of Packet invalid in connection)
10:30:57, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [31.13.90.2]:443->[217.39.80.162]:49671 on ppp0)
10:30:57, 12 Aug.
BLOCKED 1 more packets (because of Packet invalid in connection)
10:30:56, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [213.123.85.74]:443->[217.39.80.162]:49666 on ppp0)
10:30:56, 12 Aug.
BLOCKED 4 more packets (because of Packet invalid in connection)
10:30:55, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [213.120.161.160]:443->[217.39.80.162]:49654 on ppp0)
10:30:50, 12 Aug.
OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 217.39.80.162->31.13.90.2 on ppp0)
10:30:49, 12 Aug.
BLOCKED 1 more packets (because of ICMP replay)
10:30:47, 12 Aug.
OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 217.39.80.162->31.13.90.2 on ppp0)
10:28:41, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [23.214.39.154]:443->[217.39.80.162]:49578 on ppp0)
10:26:05, 12 Aug.
IN: BLOCK [16] Remote administration (TCP [185.25.51.101]:12200->[217.39.80.162]:8080 on ppp0)
10:10:24, 12 Aug.
(56653.610000) Admin login successful by 192.168.1.89 on HTTP
10:09:51, 12 Aug.
(56620.270000) Admin login FAILED by 192.168.1.89 on HTTP
10:09:38, 12 Aug.
(56607.250000) Admin login FAILED by 192.168.1.89 on HTTP
10:08:50, 12 Aug.
(56559.280000) Admin login FAILED by 192.168.1.89 on HTTP
10:08:37, 12 Aug.
(56547.150000) Admin login FAILED by 192.168.1.89 on HTTP
10:06:58, 12 Aug.
(56447.720000) New GUI session from IP 192.168.1.89 -
Home Hub 4 dropping connection
Hello - I hope someone can help
I have had repeated problems with broadband over several months - even changing supplier to BT - no difference. I have renewed wiring, changed telephone sets, filters - the lot and are now using the BT Home Hub 4. This has now been connected to the test socket for a couple of weeks now and it is still dropping connection on a regular basis. I reported a fault with a noisy line a couple of weeks ago and it seemed to briefly resolve itself.
I have tried to log an issue with BT but the line test shows no fault. The broadband speed test is about right for our location too.
At the end of my tether now and looking for any more help before biting the bullet and risking a £130 bill for an engineer to check the line. I have a hunch it is the main BT socket itself. Any ideas ?
Cheers
JimHi Welcome to the community forums
Have you tried the quiet line test dial 17070 option 2 if any noise is heard this needs reporting to BT Faults on 151 with no mention of broadband in the call once resolved your broaband will start to improve
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’
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