BT broadband drops in speed

hi
been using BT for a good few years now and never had any problems, suddenly last few weeks im getting massive drops in download speeds but my upload is fine..my download is around 14mbps but im getting drops down to 0.2 mbps . I've phoned BT so many times but nothing has been done to correct the problem. would be nice for someone to help me out . thanks
ADSL line status
Connection Information
Line state
Connected
Connection time
0 days, 01:43:58
Downstream
14,335 Kbps
Upstream
1,155 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Fast
Noise margin (Down/Up)
6.1 dB / 6.0 dB
Line attenuation (Down/Up)
28.8 dB / 8.9 dB
Output power (Down/Up)
22.4 dBm / 1.7 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
39855 / 0
HEC Errors (Down/Up)
13104 / 0
Error Seconds (Local/Remote)
5487 / 0

FAQ
1. Best Effort Test: -provides background information.
Download Speed
1.16 Mbps
0 Kbps
21 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.16 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 12.52 Mbps
2. Upstream Test: -provides background information.
Upload Speed
996 Kbps
0 Kbps
832 Kbps
Max Achievable Speed
Upload speed achieved during the test was - 996Kbps
Additional Information:
Upstream Rate IP profile on your line is - 832 Kbps
This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.

Similar Messages

Broadband dropping out, noise high, speed slow

Have had past problems with high noise, which seemed to have been solved by having the mods reset noise down (thanks) with line speed increasing up to around 2Mbps over the last couple of weeks (great from where I was previously). See http://community.bt.com/t5/BB-Speed-Connection-Issues/Slow-broadband-downstream-line-speed/m-p/33081...
Tonight around 4:50pm (when all the kids in the neighbourhood have come back to their homes, and are playing online games) broadband drops out, noise jumps up to 22 from about 15 where it was previously I think, speed dramatically drops to less than 1Mbps.
Q1: Any idea how to get noise down again and speed back up?
Q2: Have I got a faulty hub that it keeps dropping out like this (hub is quite new)? Peculiar that it seems to happen at busy periods though - I've had this kind of drop out before, which is why I'm going straight to the forum. I have already had broadband boost engineer out in the past and that makes me think it's unlikely there's anything wrong with my line.
Any ideas about solutions will be gratefully received! (Just started working from home office today with 3 people - had thought I had us all on 2MB+ - but not now!) Help!
Thanks
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
881 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 881 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :1120 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
Connection Information
Line state:
Connected
Connection time:
0 days, 04:39:52
Downstream:
1.094 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
22.0 dB / 20.0 dB
Line attenuation (Down/Up):
50.0 dB / 31.0 dB
Output power (Down/Up):
15.8 dBm / 11.9 dBm
FEC Events (Down/Up):
312 / 23
CRC Events (Down/Up):
24 / 32
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
20 / 18
Error Seconds (Local/Remote):
133249 / 784
Solved!
Go to Solution.

is the new faceplate like this
or like this
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Broadband Dropping Out and Connection Speed Decrea...

Sorry to be a pain but I am back here again.
Since the last issue with speed, connection drop out and noisey line which required an underground cable to be partly replaced, all has been fantastic and no problem to report. Many thanks to those who were involved in helping with getting that issue resolved.
About 10 days ago the broadband started to drop out at random times but not too often. The broadband hub light would go out for about 15 seconds before returning. My connection would automatically resume and no great problem. It has since become more of a problem and pain.
The frequency of drop out increased with a sort of pattern. Last week an example would be drop out at 11:50 am, again at 12:40 and once more at 1:30 pm. Each time the connection returned my computer icon for wifi would be a warning triangle. I clicked on the icon and would get a message 'limited connection'. The only way I could connect again would be to click the icon and select to disconnect and then connect, making sure a 'tick' was in the box for autoconnection. A bit more of a pain than before but usable. It got more of a problem over the next few days.
The frequency of drop out increased. This became a right pain when trying to purchase things online as I could not be sure in the purchase had been completed or if I tried again would I get two lots? Upon broadband connection returning I would not be able to 'auto connect' but would get the warning triangle of 'limited connection'. I tried the click to disconnect and reconnect but it failed to work. I ended up shutting down the laptop, waiting before powering up. This failed to work as all I would get is the warning triangle and 'limited connection'. The only way I could reconnect was to press the 'restart' button. This worked but it got worse.
The next day the broadband connection would drop out every couple of hours. It got to the point that even pressing the 'restart' button would not allow me to connect. I tried three times and gave up. I had to resort to pressing the very small 'reset' button on the back. This cured the problem for about 12 hours before the drop outs started again.
It is now a case of 50/50 if I can connect to the broadband again after a drop out. It is getting quite frustrating. I only used the small 'reset' as a last resort. I have noticed that the speed of the connection has started to drop down also.
Each time the hub drops broadband and I can auto connect and do not press any hub button, the timer has reset to zero days and zero hours. I know it takes about a week for the connection to settle. I do wonder if these drop outs are messing the connection settings for my line speed? The line used to be rated at 21 Mbps but has decreased to 17 Mbps, my actual connection used to be 19 Mbps but struggles to reach 14 Mbps. It is slowly dropping with each and every drop out.
I also looked at the event log in the hub. Just before each broadband drop out I see a external connection is made with the initials 'CWMP' followed by 'event code 1 boot' or 'event code 6 connection request' or 'event code 4 value change'. Straight after the broadband connection drops out with out fail.
All I can seem to find out is that the external connection is either the hub connecting to the server or vice versa? As for the codes? I have no idea at all.
I only ever resort to pressing 'restart' if I cannot connect to my hub. I have only pressed the 'reset' as a last resort as nothing else worked to allow me to reconnect.
Can anyone offer any help or best a permanent fix?

I connected to the test socket and used a wired connection for the speed test and hub stats.
The hub position and run of cables are the same as when the last engineer advised as the best set up.
Since my last post I have checked the event log and 'CWMP' has made at least two remote connections but the hub did not drop broadband connection. The broadband has been stable but just slower than usual, as you stated due to the drop outs/disconnections.
I guess a case of wait and monitor to see if the problem has resolved itself?
Will the speed automatically return to the usual 18 to 19 Mbps? or will something else have to be done to reset it at the exchange/server?
Here are the hub stats from this morning.
Connection Information
Line state:
Connectedppp0_0
Connection time:
2 days, 00:23:43
Downstream:
16.69 Mbps
Upstream:
1.024 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
9.5 dB / 7.1 dB
Line attenuation (Down/Up):
10.3 dB / 6.7 dB
Output power (Down/Up):
19.8 dBm / 12.4 dBm
FEC Events (Down/Up):
4947 / 0
CRC Events (Down/Up):
11 / 11
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
377 / 48
Error Seconds (Local/Remote):
72 / 21

Broadband noise/ drop out/ speed issues

Am starting a new post because last one has become too long. See http://community.bt.com/t5/BB-Speed-Connection-Issues/Broadband-dropping-out-noise-high-speed-slow/m... if you would like the history.
Here is the summary. Long distance from the exchange. Noisy line. Speed low. I have tried all the usual things many times. Broadband engineers have been out x3 recently and confirmed that they can't detect any problems inside my house, or with the line coming into my house - although my hub typically shows a high noise margin. Nevertheless, engineer swapped my line onto a new cable in the cabinet yesterday because he couldn't think of anything else to try. He also replaced my HH3. This morning noise had been reset very low, line speed coming into the house was high (for me), I was happily waiting for IP profile to drift upwards. The readings from this morning are in the link above. It was all looking good.
And then this is what happens (and I think it may be exactly what's happened before). Come about 5pm, at time of busy traffic, the line (I think, I'm not a techie) with low noise margin decides it can't cope. It drops out. I have to reset hub to get back on the internet. It comes back with higher noise and slower downstream line speed.
Any ideas out there? Please try and avoid the standard usual stuff because I've done it all before. Readings to follow.
Solved!
Go to Solution.

Here is what my hub was showing around 5pm when internet dropped out. Notice very low noise. Me thinking my line can't cope with that, hence drop out. Me predicting line will come back with higher noise and slower downstream line speed. Process will repeat over the next week until noise margin is incredibly high, speed is very low (that's my prediction anyway). Here's the reading from when the line dropped out.
Connection Information
Line state:
Connected
Connection time:
0 days, 12:42:27
Downstream:
4.25 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
2.4 dB / 21.0 dB
Line attenuation (Down/Up):
50.8 dB / 31.0 dB
Output power (Down/Up):
19.3 dBm / 11.9 dBm
FEC Events (Down/Up):
15405109 / 1084
CRC Events (Down/Up):
266534 / 1170

Broadband drops every few hours

My broadband drops out every few hours and takes me between 5 - 15 minutes to reconnect.
I have good speed (for here! about 1.3mb down) and this doesn't change but the connection drops at least 5 times a day. It's been doing this for at least 3 months. Sometimes it does just run very slow, but mostly it drops altogether.
The only way to get it working again is to turn off the router and turn it on again, then after anything from 5 - 15 minutes for it to reconnect.
It happens to all the computers we have connected, all via wireless, some mac some pc on Win 7.
Can anyone help please?

I will try changing the filter and cable, I may have tried this a while ago but will again.
Quite line has very very slight crackle but I don't think it's anything, we live a long way down the line in the coutryside and I never had better.
Not dropped completly since last night
but this is last activity showing how it's connecting, not sure what the fails mean..
Time and date Message
10:50:31, 12 Aug.
(59060.830000) Admin login successful by 192.168.1.89 on HTTP
10:50:17, 12 Aug.
(59046.400000) Admin login FAILED by 192.168.1.89 on HTTP
10:50:00, 12 Aug.
(59029.560000) Admin login FAILED by 192.168.1.89 on HTTP
10:47:12, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [23.214.39.154]:443->[217.39.80.162]:50320 on ppp0)
10:46:45, 12 Aug.
OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.72]:55952->[199.16.156.52]:443 on ppp0)
10:46:39, 12 Aug.
OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.72]:55937->[173.194.41.150]:443 on ppp0)
10:46:35, 12 Aug.
OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.72]:55952->[199.16.156.52]:443 on ppp0)
10:46:29, 12 Aug.
BLOCKED 1 more packets (because of Packet invalid in connection)
10:46:28, 12 Aug.
BLOCKED 6 more packets (because of Packet invalid in connection)
10:46:28, 12 Aug.
OUT: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [192.168.1.72]:55952->[199.16.156.52]:443 on ppp0)
10:46:26, 12 Aug.
BLOCKED 1 more packets (because of Packet invalid in connection)
10:46:25, 12 Aug.
OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.72]:55937->[173.194.41.150]:443 on ppp0)
10:46:25, 12 Aug.
OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.72]:55952->[199.16.156.52]:443 on ppp0)
10:46:22, 12 Aug.
OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.72]:55937->[173.194.41.150]:443 on ppp0)
10:46:22, 12 Aug.
BLOCKED 2 more packets (because of Packet invalid in connection)
10:46:22, 12 Aug.
BLOCKED 1 more packets (because of First packet is Invalid)
10:46:22, 12 Aug.
OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.72]:55952->[199.16.156.52]:443 on ppp0)
10:46:22, 12 Aug.
OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.72]:55937->[173.194.41.150]:443 on ppp0)
10:46:19, 12 Aug.
OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.72]:55952->[199.16.156.52]:443 on ppp0)
10:46:19, 12 Aug.
(58808.520000) Lease for IP 192.168.1.72 renewed by host Sarah-PC (MAC 00:22:69:56:9f:4d). Lease duration: 30240 min
10:46:19, 12 Aug.
(58808.510000) Device connected: Hostname: Sarah-PC IP: 192.168.1.72 MAC: 00:22:69:56:9f:4d Lease time: 30240 min. Link rate: 24.0 Mbps
10:46:19, 12 Aug.
(58808.440000) Lease requested
10:46:17, 12 Aug.
ath0: STA 00:22:69:56:9f:4d IEEE 802.11: Client associated
10:44:13, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [23.214.39.154]:443->[217.39.80.162]:50236 on ppp0)
10:41:44, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [193.113.4.154]:80->[217.39.80.162]:50183 on ppp0)
10:41:40, 12 Aug.
BLOCKED 1 more packets (because of Packet invalid in connection)
10:35:37, 12 Aug.
BLOCKED 1 more packets (because of Packet invalid in connection)
10:35:36, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [213.120.161.178]:80->[217.39.80.162]:49942 on ppp0)
10:34:50, 12 Aug.
OUT: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [192.168.1.89]:49889->[195.8.196.226]:80 on ppp0)
10:34:06, 12 Aug.
BLOCKED 3 more packets (because of Packet invalid in connection)
10:34:05, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [192.33.31.101]:80->[217.39.80.162]:49858 on ppp0)
10:34:04, 12 Aug.
BLOCKED 2 more packets (because of Packet invalid in connection)
10:34:02, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [173.194.66.95]:80->[217.39.80.162]:49829 on ppp0)
10:33:53, 12 Aug.
BLOCKED 1 more packets (because of Packet invalid in connection)
10:33:51, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [213.120.161.186]:443->[217.39.80.162]:49809 on ppp0)
10:33:36, 12 Aug.
OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 217.39.80.162->17.164.1.31 on ppp0)
10:33:29, 12 Aug.
OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 217.39.80.162->173.194.66.19 on ppp0)
10:33:23, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [173.194.66.156]:443->[217.39.80.162]:49790 on ppp0)
10:33:18, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [213.120.161.179]:443->[217.39.80.162]:49764 on ppp0)
10:33:16, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [213.123.85.43]:443->[217.39.80.162]:49759 on ppp0)
10:33:16, 12 Aug.
OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 217.39.80.162->173.194.66.189 on ppp0)
10:33:14, 12 Aug.
BLOCKED 2 more packets (because of ICMP replay)
10:33:13, 12 Aug.
OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 217.39.80.162->173.194.66.189 on ppp0)
10:32:34, 12 Aug.
OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 217.39.80.162->17.146.232.12 on ppp0)
10:31:10, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [217.32.26.111]:80->[217.39.80.162]:49719 on ppp0)
10:31:08, 12 Aug.
BLOCKED 2 more packets (because of Packet invalid in connection)
10:31:08, 12 Aug.
IN: BLOCK [16] Remote administration (ICMP type 8 code 0 61.151.225.141->217.39.80.162 on ppp0)
10:31:07, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [213.120.161.144]:80->[217.39.80.162]:49697 on ppp0)
10:30:58, 12 Aug.
BLOCKED 5 more packets (because of Packet invalid in connection)
10:30:57, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [31.13.90.2]:443->[217.39.80.162]:49671 on ppp0)
10:30:57, 12 Aug.
BLOCKED 1 more packets (because of Packet invalid in connection)
10:30:56, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [213.123.85.74]:443->[217.39.80.162]:49666 on ppp0)
10:30:56, 12 Aug.
BLOCKED 4 more packets (because of Packet invalid in connection)
10:30:55, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [213.120.161.160]:443->[217.39.80.162]:49654 on ppp0)
10:30:50, 12 Aug.
OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 217.39.80.162->31.13.90.2 on ppp0)
10:30:49, 12 Aug.
BLOCKED 1 more packets (because of ICMP replay)
10:30:47, 12 Aug.
OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 217.39.80.162->31.13.90.2 on ppp0)
10:28:41, 12 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [23.214.39.154]:443->[217.39.80.162]:49578 on ppp0)
10:26:05, 12 Aug.
IN: BLOCK [16] Remote administration (TCP [185.25.51.101]:12200->[217.39.80.162]:8080 on ppp0)
10:10:24, 12 Aug.
(56653.610000) Admin login successful by 192.168.1.89 on HTTP
10:09:51, 12 Aug.
(56620.270000) Admin login FAILED by 192.168.1.89 on HTTP
10:09:38, 12 Aug.
(56607.250000) Admin login FAILED by 192.168.1.89 on HTTP
10:08:50, 12 Aug.
(56559.280000) Admin login FAILED by 192.168.1.89 on HTTP
10:08:37, 12 Aug.
(56547.150000) Admin login FAILED by 192.168.1.89 on HTTP
10:06:58, 12 Aug.
(56447.720000) New GUI session from IP 192.168.1.89

Broadband Drop Outs

Hey guys
Looking for some advice.
Currently living in a house with BT Infinity (its rented so I'm not the bill payer), when Infinity was installed everything worked fine - no problems at all.
Recently however (and I'm not convinced something hasn't been damaged by the building site directly opposite the house) we get constant broadband drop outs. Interestingly it also does appear to get worse during heavy rain.
Our BT Home Hub is a Home Hub 2.0 (I think), firmware version shows as:
Software version 4.7.5.1.83.8.94.1.11 (Type A)
The hub and the other white box have been restarted many times, it doesn't make a difference.
Since we started having issues, to rule out this being a WiFi related issue, I have a linux netbook attached directly to the Home Hub via Ethernet cable to run tests on. The majority of the time, the connection is fine (and we get a 100% ping return), however we appear to go through prolonged periods of losing about 50% of all pings on my tests. During these period, no computers on the network appear to be able to load any pages from the internet, but pings to the hub are always 100% (unless the hub was being restarted by one of us).
To keep tabs on things, I ran a tracert to www.google.co.uk and then scraped all of the nearby IPs from it (so the first few hops). Using that, I wrote a quick bash script to send out pings and then record to a text file anytime they fail. For anyone who is interested the bash script being used is here: http://pastebin.com/uEycEpdy
The output from the bash script after running all weekend is here:
19/01/14 (running from midday): http://pastebin.com/mtc5Euu0
20/01/14 (ending at 5:30pm) 1: http://pastebin.com/xnScepvy 2: http://pastebin.com/XQRk9eWW
It's ultimately weird! Its also worth noting that all of the lights on the Hub remain blue even when the connection is dead on the computers. It does appear during the issues the netbook can't even ping the first IP address (first hop) after our hub so wondering if it is a line issue (although the line checker on the website says its fine).
Any ideas? Since BT won't talk to me and we don't have a landline phone to test if there is a dial tone I'm wondering it anyone has any suggestions? Currenty bugging the landlord to sort it but you know what they are like!
Many thanks!

Hi hammeh,
Thanks for posting and I'm sorry to hear about the problems with your connection, if you need any help getting this sorted use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.
Cheers
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
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Using the phone makes my broadband drop out

Hi
Ever since BT have done some work at the exchange, I am experiencing problems with my broadband dropping out when the phone is used.
I have reset the hub and I have a filter on the phone line as it enters the house.
Has anyone any more ideas I can try?
Thanks

if you have changed the filter and moved the phone if dect further away from hub - does broadband drop on incoming or outgoing calls or both?
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Broadband drop out

My broadband drops out and all the lights flash. Just joined netflix and we can't watch anything as it just keeps buffering.
At that point I check the bt home hub v2 b and the lights are going crazy. Also at night when I am checking my emails on my tablet the connection will just drop out. I've lost count the many times I've reset the hub. I've pulled all cables and turned off all the things that uses wifi.
I've checked bt for b/b faults and my area code is not in a fault area.
Is it time the hub was changed to the latest bt hub , my sister lives 500yds away she has no problem with the latest bt hub. We have a bt vision box and can never get bbciplayer and other channels on the box.
Can anyone suggest my net move or should I have a rant at bt?
Paul
Solved!
Go to Solution.

when was the last time you renewed your contract? if more than 12 months then you are on a rolling monthly contract and any discount you had has ceased. you could save monet by phoning the uk based options team and negotiate a new contract cheaper and at same time get a new hub thrown in options team 0800800030
the hh2 is old and has known problems
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Broadband Dropping

My Broadband drops when I receive a phone call, this is a pain because I very often need to access my computer when I receive calls. I have reported it to BT in the past and they have supposed to have fixed it but it still goes on. This problem has been going on for a long time and I need to get it sorted, I am on Infinity 2 with a Home hub 4. Any help would be appreciated.
Regards,
Gary

When you say they have supposedly fixed it, have you had an engineer come to your house?
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Drop in Speed between airport express and express

Hi all
I am quite new to this apple networking and got an issue to ask.
This is my environment. I am using 10mbps adsl. The encryption is WPA-2 Personal. All devices are using static IP. Airport extreme is 5th Generation and Airport express is 2nd generation with latest firmware.
I am connecting from my modem to airport extreme (using 2.4GHz on Channel 8) and to airport express (EX2). The location is about 70m away with 1 wall in between. I am able to achieve around 9-10mbps.
From Ex2, I join it using "Join to wireless network" and connect with physical straight cable LAN to WAN of another airport express (EX3). EX2 is on automatic channel for both 2.4GHz and 5 GHz (automatic as I cant change them). I set EX3 as "extend wireless network and is (using 2.4GHz on Channel 8).
I use airport express (EX1) and place it about 50m away. There is one server room with many networking devices in it. EX1 is on automatic channel for both 2.4GHz and 5 GHz (automatic as I cant change them).
Now I did a speed test on EX1 location and can only achieve 1.5-2.5mbps. I did a wifi detection test and there are many networking devices on channel 6 and 11 with few on channel 1-5.
I did tried to change manually for the 2.4GHz channels from 1-13 and 5GHz channels. The test speed results remain the same 1.5-2.5mbps at EX1.
Now my question is if I extend from airport express (EX3) to airport express (EX1), will it cause a drop n speed at EX1? Or was it due to the server room that causes the poor performance? I do not have access to the server room nor those devices in the room.

It presumably depends on what existing Av kit you have and how you plan to control things.
Neither AppleTV2 or Airport Express have in-built amplification for speakers.
AppleTV2 would require speakers with an optical input to work unless you wer eusing it with a Tv and Tv speakers. In addition current software prevents optical working well unless HDMI also connected.
Airport Express has a combined miniToslink/analogue stereo audio out 3.5mm socket and if using for audio only would avoid the potential HDMI issues I mentioned above.
Other things to consider would be speakers like B&W Zeppelin Air with in-built Airplay for audio and powered speakers.
Apple's Remote app for iPhone/iPad/iPod Touch would be an excellent way to control multiple Airport devices played from iTunes.
AC

Drop in Speeds

Hello again.
Some of you may remember me from previous similar problems. I have bought this problem up with BTCare but they seem to be very busy and have yet had time to respond to my email.
Yesterday I was using my iPad when my connection dropped. I could not connect to anything via WiFi and don't have access to a wired connection. I restarted my Hub 2.0 (using the button on the side) which normally fixes the minor problem but this time my speeds dropped considerably. They went from a stable 5.5 down/0.7 up to a measly 0.01 down/0.1 up. This problem continued throughout yesterday until 4pm when I got an email from BT saying they changed my wireless channel, I then couldn't even connect to the hub despite all the lights being steady blue. I tried resetting the hub, still nothing. I managed to connect this morning for 20 minutes before it cut out again, just in time to reply to the email explaining the extra issues. This time restarting the hub gave me a connection but it's still rather slow.
Line state Connected
Connection time 0 days, 3:38:39
Downstream 7,719 Kbps
Upstream 882 Kbps
ADSL settingsVPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.5
Latency type Interleaved
Noise margin (Down/Up) 2.9 dB / 5.0 dB
Line attenuation (Down/Up) 44.5 dB / 24.2 dB
Output power (Down/Up) 20.5 dBm / 12.4 dBm
Loss of Framing (Local) 0
Loss of Signal (Local) 0
Loss of Power (Local) 0
FEC Errors (Down/Up) 335588 / 15
CRC Errors (Down/Up) 51 / N/A
HEC Errors (Down/Up) N/A / 120845
Error Seconds (Local) 18
04/12/12 [13:08]
I did the line noise test and there wasn't anything significant, maybe a very slight humming noise which only just audible.
I can test the connection via the test socket later if it is needed, if anyone can pass on the link to the page which shows you how to do so.
The people I have contacted seem to think it's a problem with the wireless but I'm not sure how I am supposed to fix this. There's no change to the surroundings, nothing that would cause this much of a drop in speeds from interference anyway. I've checked the wiring from the hub to the socket, reconnected it all after blowing off any dust. I will check to see if I have a spare filter lying around too in case that is the problem. Other than that, is there anything that springs to anyones mind?
Any chance of the hub being at fault?

Sorry, my connection dropped after my last post. It's not a problem with connecting to my iPad, I get these speeds on my PC too. It is connecting to my hub, not the other BT connections.
When it dropped yesterday, still connected to the test socket, it jut said unable to connect even after restarting. I'm connected this morning but still with low speed. I have changed the wireless channel, so has BT at their end. No changes.
I asked the yesterday what was happening as they said they'd contact me. They just said they were still looking into it.
Not sure if the filter is a problem so I'll try a new one later but other than that, I'm stumped at what else I can do my end to fix this.
i don't know if this is significant, but when the connection drops, I can't even connect to either BT WiFi either. I just read somewhere that said you should be ale to do so if your line is down.
i have a list of speed tests conducted randomly over the past few days. Sorry for the large picture, I cant make is smaller crom my ipad. These speed match those gained on my PC despite this being taken from my iPad. For some reason, a had a few seconds where the speed went up to its usual Number.

Does 3 in one really go? Broadband drops when BT V...

Hi, I don't believe I have always suffered from this, but recently if a call is made on the phone my broadband drops. More often than not I am also on BT vision watching On Demand...
Is it a struggle to have all 3 on the go at one time? Or is something else afoot?
Mike

Possibly internal wiring issue.
Which type of master socket do you have?
One of these
Or one of these
Or if you are lucky
One of these
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Sudden drop in speed

So I went to bed last night with the Internet running around 20 - 35mb down happy days, however I woke up this morning and it has dropped to bellow 1mb down (around 0.7mb) this is an almost impossible speed to use the Internet, I have no idea why this has happened I have tried everything from resetting the router to seeing if my computers wireless adapter is playing up (it is not) and nothing, it has taken me all day to try and work out how to fix this problem but with my Internet running so slow it is taking to long, I did the BT speedcheck and apparently the drop in speed comes from within my house (great that helps me in no way ) I emailed BT but to no luck as they still haven't got back to me, can anyone offer any help or advise if you have come across this problem too and have solved it.

You need to run a BT diagnostic speedtest to find out what your IP profile is.
If you found this post helpful, please click on the star on the left
If not, I'll try again

Drastic drop in speed - BT Infinity 2

For 10 day now, I have experienced a drastic drop in speed on all devices - two Macbook Pro laptops and two android phones.
I have run speed tests and availability tests whilst connected to the Home Hub 3 by ethernet, but have not rebooted any equipment as other threads on these boards indicate that this is likely to make things worse. Page load/refresh takes ages or hangs and streaming video, even short low-res youtubes either won't load or are choppy.
Speed tests have varied between 18Mbps and 38 Mbps download speed and 2.5 to 8.5 Mbps Upload speed.
Test results as follows - can anyone shed any light on this? I emailed BT 36 hours ago and have recieved no response and past experience tells me I will get a scripted call from someone with no technical knowledge anyway
Any help is gratefully appreciated

Good morning Dax1 and welcome to the forum.......
Can you carry out the "quiet line" test ? Using a corded phone plugged into the test socket on the master socket, dial 17070 and choose option 2. There should be no crackles, popping, buzzing, etc, in fact, it should be quiet........
Can you post the stats from your homehub ?
If you found this post helpful, then please click the star on the left, after all, I'm only trying to help........

Awful drop in speed...

For the last three days i have suffered an awful drop in speed from an already slow connection. The speed has gone from an average of around 1.2mbs to being lucky if i reach 0.4mbs. This makes even the simplist things difficult. I can no longer even watch the BBC iplayer the speed is that slow. This has been going on for a few days at first i gave BT the benefit of the doubt and thought the issue would just go away, but it hasn't. I'm not impressed with my speed when the connection is working correctly so to say i am NOT impressed now is a complete understatment. I have checked the BT Service Status and found no recent problems in my area so i presume everything is working as it should. So what would explain my sudden drop in speed. Any help would be appreciated.

Hi,
Sorry to hear about your problems. It sounds like you may have been hit with a bit of interference. This might be a failing bit of electrical equipment in your house, or in your area, that is introducing electrical interference onto the telphone line. Lots of things can cause it (see here). You can try a few self-help measures, but please be aware that it could be 2-3 days before you see an improvement.
The bottom line is if the interference is stopped, the line will become more stable and your speed will rise. If the interference persists, the situation will stay the same or worsen.
Run the BT Speedtester regularly and keep an eye on your IP profile. If that continues to drop, it is a sign of a continuing problems.
It's much easier to convince BT you have a problem if you have got a bit of evidence to support what you are saying!
"To forbid us anything is to make us have a mind for it."
-- Michel de Montaigne, Essays, 1559

BT broadband drops in speed

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