BT Broadband signal keeps dropping

Hello BT community,
I have BT Broadband and the signal keeps dropping. For your information:
I am using a Draytek 2850N with firmware version: 3.6.2_2471201
I am not sure whether the line is ADSL or ADSL2+
The exchange is Chobham and has exchange code: THCH
I am 1.2 miles from the exchange
The symptoms of the problem are simply that we loose the signal and cannot browse the web.  I have bought a brand new ADSL Filter and the router itself is brand new (replacing the BT Home Hub 1.x).
The strangest thing is that when the connection drops I can get it back by dialing out on our telephone which used the same line as the broadband and after a few seconds of listening to the time (I dialled 123) the router re-synch's if you leave the router to do this on it's own the connection does not reform; which I think is quite weird.
If you telnet onto the router and run log -wt I can see the following:
5:56:13.150 ISDN1<<<<PPPoE (WAN-1) Len = 45
    Protocol:CHAP(c223)
        Success Identifier:0x01CHAP authentication success, unit 29568 ##
5:56:13.200 ISDN1<<<<PPPoE (WAN-1) Len = 24
    Protocol:IPCP(8021)
        ConfNak Identifier:0x01
            IP Address: 86 143 121 235
            Primary Domain Name Server: 194 74 65 68
            Secondary Domain Name Server: 213 120 234 62 ##
5:57:02.690 ISDN1>>>>PPPoE (WAN-1) Len = 10     Protocol:LCP(c021)         EchoRep Identifier:0x04Magic Number: 0x0 00 00 ##
5:57:09.580 DSL: LineFailure Update: DSL_G997_LINEFAILURE_LOSIPLM 5:57:09.620 DSL: NE Loss of Signal, rebooting DSL state machine 5:57:09.630 DSL: LineFailure Update: DSL_G997_LINEFAILURE_LOSIPLM 5:57:09.650 ISDN1>>>>PPPoE (WAN-1) Len = 6     Protocol:LCP(c021)         TermReq Identifier:0x02 ##
5:57:09.740 DSL: DSL Rebooting...IPLM 5:57:10.080 DSL: Modem Shut Down from ADSL Phy Layer (0) 5:57:27.830 ==>PPPoE (WAN-1) Len = 6 V:1 T:1 PADT ID:6
Can anyone tell me if this is BT's problem as I have replaced all of my kit. Coult it be BT's NTE or even their network?
Solved!
Go to Solution.

Hi Welcome to the forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
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Broadband signal keeps dropping after upgrade

Ok, I recently upgraded my broadband from BT Total Broadband to Unlimited Broadband extra, where I also upgrade from HH3 to HH4. Since the upgrade I have noticed that my signal bars have been dropping on my PC, iPad & PS3 every couple of minute from full 5 bars to 4. This was never a problem before. It just fluctuates all the time.
I have tried changing channels using the smart wireless function, but this hasnt solved it.
The HH4 is in the exact location where my HH3 was, so shouldnt be the place of the hub causing the drops.
My knowledge is very limited on this subject, but I have never had this problem before.

a fluctuation of 5 to 4 bars should not cause a problem to your wireless devices. if you change channel then you woul change to manual and select your preferred wifi channel. if that is what you want then I would use inssider from metageek and that will show wifi ssids round about you and the free channels.. you can then select a free channel and change the channel in the hub and see if that helps
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Broadband adsl keeps dropping (Hub3)

ADSL Line Status
Connection Information
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Connection time:
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Upstream:
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ADSL Settings
VPI/VCI:
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Above are the stats. I have a BT Home Hub 3, the connection keeps dropping. I have just done a silence sound test but could not hear any noise (i did not get disconnected then though). I have had BT doing line tests (home visits too) and the broad band people tell me there is a problem with the line. The line people say its all good.
Any help or advise would be appreciated. Also who do I call to change latency and/or noise parameters? the usual call centre or is there another phone?
Many thanks
Filip
Solved!
Go to Solution.

that is the test socket and is your direct connection to the exchnage and eliminates any internal wiring problems
check this post and see if anything applies
http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
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Broadband Connection keeps dropping out.

can some one ring me from sky broadband department plz as my internet keeps dropping out all the time i do not have a home phone only a mobile phone

Try the Sky service app .................... http://help.sky.com/articles/sky-service-app

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Since the start of this week the wireless signal from my HH3 keeps dropping and coming back. At first I thought it would have to do with the wireless channels but it wasn't that. I restarted my hub numerous times as well but this hasn’t resolved anything. I’m now thinking that the problem may be with the hub itself. Can anyone tell me what the problem may be?
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When you say you reset it was that a facory reset using the recessed button on back and jolding until lights flash?
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Morning
Thanks all so much for the replies :
If you are streaming content then I would recommend using an ethernet connection between your hub and PC as wireless is subject to to many forms of external interference"
Ethernet cable? I am not sure what one is, I think this is how I was connecting when I was with Talk Talk. Is it where you connect to the BT phone socket with a little white box thingy? Please let me know. To be honest, I thought the whole point of the setup I have now was the newest technology which did away with that sort of connection. Can you please let me know how I can try this. With thanks again for YOUR reply.
I think I have latest version of Adobe Flash Player I removed my existing version last week and uploaded newest version. Please tell me which one I should be using. Please also let me know if I need anything other programme that would help.
Keith - I haven't tried an ethernet cable as I've said above.
Please please more help. Would it be possible to speak to one of you guys on the phone OR a TECH person in the UK - I'm sure they could help me with the problem because they could guide me through what I have to do. It must be a UK call centre (please) - I almost go into a nervous breakdown when I have to speak to your help centres in Asia. With very many thanks.

My broadband connection keep dropping also need to...

hi
I am with BT total broadband since Feb2011 every thing was fine up untill last month, now what i find is my connection dropping and i need to go and restart router some times to get connected back again, Is there any way i can get a stable connection Please help me to resolve this.My Postcode is HP13 6DY

in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) http://speedtester.bt.com or http://bt.custhelp.com/app/answers/detail/a_id/9354/c/346,4740,5520 and post the results .
are you connected directly to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Broadband connection keeps dropping, often without...

Equipment: I have an ancient hub (curious- do we get updates to these or do we just have to make do for years on end?), the first black one which is curved and it has been fine since I got it from a friend some years ago to replace the dinosaur white one BT supplied me with the day I got Broadband.
It is plugged directly into the master socket via a filter which has the only other other piece of equipment on it- a phone.
The Problem: Since about the time I had the BT Talk function turned off (December 2013) the Broadband connection (not the Wifi) has been dropping daily. After that date I noticed that it would drop just whenever I got a call on the landline phone. I didn't address it then because I get perhaps five or six calls a week on my landline and so it was not noticable or an issue.
But tonight it even dropped after just a few seconds in a Google Hangout; something I was able to do last week without problem. I am assuming it is because of the talking, as it must be similar to Skype etc? In total it has dropped randomly about 7 times and 6 or so times during the Google Hangout which I had to abort.
Summary of problem: Basically it is as though the removal of the BT Talk triggered the Broadband connection problem which is increasing in frequency and severity.
Actions taken: I have power-cycled, checked that I don't have a buzz on the phone-line, unplugged, checked and replugged the two cables (power and phone cable to hub). They are not damaged/loose/wet/different from normal. I have also used the trouble-shooter online at BT.
Aside: What I can say is that over the years I have had horrendous problems with total loss of Broadband/telephone and even worse service with BT constantly blaming my "equipment" for the problems and every single time it turned out to be their equipment or even their engineers at fault (one simply unplugged us at the junction and gave our line to someone else and, though, I reported it within minutes of it happening and why, it took days for them to undo) so that I am not entirely surprised that something is amiss.
Question: I am hoping someone here has an answer so that I don't HAVE to phone yet again (I have spent in excess of 60 hours on the phone with BT over the lifetime of this service with 37.5 spent to resolve one incident) or, worse, get billed £480 for nothing. DOES anyone know what I can do to sort this? Does anyone know what is wrong?
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may you always do for others and let others do for you ~Bob Dylan

Thank you for your reply john46.
It sounds like a possible high resistance joint have you tried connecting to the test socket and see if that resolves the problem it will also remove the risk of any charges when an engineer attends as they will have to to resolve the problem
Yes.
The only thing I haven't done is tried another filter. Will try that tomorrow. However- it does seem awfully coincidental and nothing has changed here with the hub sitting less than four inches from the master socket as it has always done.
Then again it could just be that the hub is not up to par and the removal of BT Talk might just have been its death knell (mind you- I didn't even have a BT Talk phone any longer- that would have been with the first hub at the princely sum of £70 which never worked due to our line just being too "poor" or something very technical like that).
I am not sure where you have got the figure of £480 from as you will only be charged it the fault is found on your internal wiring or equipment
I didn't "get" the figure of £480 from anywhere. BT did. They charged me £240 for something which was their fault because the lass, allegedly in Bangalore (I grew up on Pondicherry, not too many miles away), misunderstood syntax and presumed to bill me for something the engineer already determined was not my responsibility. And when I telephoned to tell BT that I had been billed in error her colleague billed me again instead of refunding me: £240 + £240 = £480
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Had it not been for the 36.5 hours previously spent troubleshooting another problem for BT staff (38 of them- I have all their names and various flights of fancy written down somewhere) I'd have thought I was imagining things.
And so, when the engineer unplugged my line and blithely connected it to a new house in a junction box three miles down the road (as the better half was driving by no less) and we were able to give BT the time and location of where the "problem" authored from, which still only led to an engineer having to be sent to "investigate" the fault at our end some three days late- I was no longer capable of surprise.
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Well- it was worth a try.
may you always do for others and let others do for you ~Bob Dylan

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I've been disconnected frequently (sometimes >10 times in 12 hours) when I look at the HH3 Event Log I can see a ERROR_NO_CARRIER for each break in the connection. This started on 9th December which was same day I got notification from BT that my line/exchange had been upgraded.
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Connection information
Line state:
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Downstream:
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Upstream:
736 Kbps
ADSL settings
VPI/VCI:
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G.992.1 Annex A
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0
HEC Errors (Down/Up):
7076 / 2
Error Seconds (Local/Remote):
0 / 0
Solved!
Go to Solution.

welcome to the forum
who told you that your profile will improve and that will give you a better speed. that is not correct - you need to get your speed increased and that will give you and increased profile. your profile is 88.2% of your connection speed so faster speed higher profile not the other way round.
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) http://speedtester.bt.com or http://bt.custhelp.com/app/answers/detail/a_id/9354/c/346,4740,5520 and post the results .
are you connected directly to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

BT Broadband signal keeps dropping

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