BT Broadband Up Speed is incredibly low

So, a while back, around the last World Cup in 2010, BT started doing this promotional thing where they would go round your house, change your entire broadband and phoneline system, in an effort to make them more money on the World Cup for BT FreeView, anyways. When they did this, the speed of the internet went really, really, REALLY slow. And ever since I've had to live with BT ruining my internet. We're currently on the Unlimited Broadband package, and we are literally across the street, and directly opposite of the phoneline box thing. And my Download speed is fine, it's great in fact, my ping is also quite good. But my Upload speed, is just...awful. I'm averaging 255kb up speed at night and in the morning. And I've tried contacting your email support and your phone support, and that also, is just awful. I really need this to be sorted out as this is painstaking. I stream on twitch regularly and require good internet, but am limited in fps, quality, bandwidth, and most importantly...upload speed. Please if someone could help, do.
-Willem
Cheers

Line state
Connected
Connection time
0 days, 2:08:02
Downstream
7,456 Kbps
Upstream
224 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
6.3 dB / 6.0 dB
Line attenuation (Down/Up)
22.0 dB / 31.5 dB
Output power (Down/Up)
19.8 dBm / 11.1 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
257529 / 0
CRC Errors (Down/Up)
66 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
21
I have BT homehub 2

Similar Messages

ADSL2+ Broadband Line Speed

I have just renewed my 12 month home BT Total Broadband contract again (contract started Monday 14th March), and have always been very pleased with the reliability and quality of my (up to 8Mbps) actual download speed of around 4 to 5Mbps.
This time I was told I would have an (up to 20Mbps) actual download speed of around 14Mbps, which I verified using the BT Wholesale Broadband Availability Checker (ADSL2+ broadband line speed of 14Mbps, typically the line speed would range between 8Mbps and 18.5Mbps).
However, my line is now still yielding around 5Mbps, but I am aware of the 10 day, MSR, IP Profile BRAS, DLM, etc issues.    The bt.com speedtester has just yielded the following Test 1 results:
Download speed achieved during the test was 5281Kbps.
For your connection, acceptable range of speeds is 2000 - 7150 Kbps.
DSL Connection Rates of 7275Kbps Downstream and 888 Kbps Upstream
IP Profile for your line is 5500 Kbps
My point is : Surely the above Test 1acceptable range of speeds of 2000 - 7150Kbps, should now be xxxx - 14000Kbps or higher, as ADSL2+ has a maximum speed of 20000Kbps and my line will support the 14000Kbps ?

New upgrade ADSL2+ service started 14th March 2011.
BT Home Hub Manager.
ADSL Line Status            16th March                        17th March
Connection Time              14 hrs                                   2 hrs
Downstream                  7,275 Kbps                         283 Kbps
Upstream          888 Kbps    440 Kbps
VPI/VCI          0/38    0/38
Type           PPPoA PPPoA
Modulation                         ITU-T G992.5    ITU-T G.992.5
Latency type      Interleaved    Interleaved
Noise Margin Dn/Up        7.8 / 13.7 dB                   15.8 / 29.4 dB
Line Attenuation Dn/Up   31 / 16.4 dB                        31 / 16.3 dB
Output Power Dn/Up        0.0 / 12.6 dB     0.0 / 12.5 dB
Loss of Framing Local      0                                          11
Loss of Signal Local         0                  1
Loss of Power Local         0                                          0
FEC Errors Dn/Up             134820 / 4294967150     7327 / 0
CRC Errors Dn/Up            221 / 2147480000            0 / 2147480000
HEC Errors Dn/Up             nil / 0                                   nil / 0
Error Seconds Local       116                                     145
Speedtester.bt.com 17th March 2pm.
Download Speed achieved during test    175 Kbps
Maximum Achievable Down Speed       7150 Kbps
Acceptable range of speeds                      2000 to 7150 Kbps
DSL Connection Rate Down Stream    283 Kbps
DSL Connection Rate Up Stream             440 Kbps
IP Profile for line 5500 Kbps
Throughput of Best Efforts in Test             25.07:32.47:42.74
Up Stream Test Upload Speed                341 Kbps
Maximum Achievable Upstream Speed   440 Kbps
Up Stream Rate IP Profile for line              440 Kbps
This article from the Internet helped me to get my brain (what's left of it) round this problem. I hope it helps others too.
During the first ten days after the Broadband service has been provided, the line's performance is monitored, and the lowest connection speed is noted. This figure is used from then on to define minimum service standards below which the service can be considered to have a fault. Both during this period and afterwards, a system known as Dynamic Line Management (DLM) constantly assesses the performance of the line in order to provide information to the end user's DSL Modem/Router to allow it to choose a suitable sync rate, with which to connect to the Telephone Exchange Digital Subscriber Line Access Multiplexer (DSLAM), balancing speed against the risk of errors due to changing noise conditions. DLM can make adjustments to the DSLAM output power, suggested target signal-to-noise-ratio, and sync rate, and can choose to apply a technique known as interleaving, which aids error correction. Several factors dictate the sync rate, which limits the maximum attainable line speed, such as the presence of noise within the frequency spectrum used by ASDSL, but mainly it is the distance from the Telephone Exchange to the Subsriber, which has the largest influence on the line' performance.
Questions.
Why are my Broadband Internet speeds now slower than the old Dial-Up service ?
Why is my Download Speed now lower than my Upload Speed ?
Why have my Down / Up Noise Margins doubled overnight ?
Why is the DLM system now assessing my line as so bad, after years of quality 5000 Kbps Broadband Speed ?
Why does the achievable speed top at 7150 Kbps, when ADSL2+ works up to 20000 Kbps, 14000 Kbps on my line ?

My internet speed is too low. How to increase the internet speed?

I am using the broadband internet connection. I check my internet speed.
My internet speed is too low. How to increase the internet speed?
Message was edited

Hi
:D you cannot increase internet speed!!!
It depends on your internet service provider and only the ISP can increase it!
If you have some issues with the data transfer speed then I recommend contacting your internet service provider!
Bye

Broadband download speed has dropped from ~2.7Mbps...

Hello,
For the last few weeks our broadband download speed has dropped from ~2.7Mbps (which we've been getting consistently for years) down to 0.7Mbs. It's now so low that our download speed is slower than our upload speed. I've take the following steps and nothing has worked:
Running the BT Broadband Speed Checker
Removing all equipment so its just the BT Home Hub connected through a BT Microfilter straight into the master socket
Replacing the modem cable and Microfilter
Online line fault check
As I say, it only recently - over the last few weeks - that our speed has decreased so massively from what we've been getting for years and it is extremely frustratingly slow - I can get faster speeds via my mobile phone's 3G network.
Here's a screenshot of the ADSL line status from the BT Home Hub.

when you joined BT broadband you would have received an email address *****@btinternet.com or ******@btopenworld.com Bt would normally send the emails to that address
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Widely varying broadband download speeds, why?

For a little over one week now (and tested a various points during the day) my broadband download speeds were so slow it was not possible to get a reading using the BT tool (Broadbandspeedchecker.co.uk recorded download speeds of around 0.185 mb). Checking with BT there was no reported fault. Today is has restored to a perfectly acceptable 2.85 mb connection speed (2.55 mb download speed). As far as I am aware nothing has changed. Any suggestions why? Thanks, Nick

Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

ITunes volume plays incredibly low

While everything else on my computer plays at its proper volume--sound effects, youtube, etc.--iTunes plays incredibly low. I've turned up the volume on the iTunes pane and even tried adjusting the volume of individual tracks in their preferences. Still, every song plays soft and tin-like as if the built-in speakers were only headphones. I've installed the most recent iTunes update but the problem persists.
Advice?

I had the same problem also. Inside iMovie, Control-Click the movie. Then hit "Get info". Under Option is a volume adjustment for the movie file. Turn it up all the way. This worked for me. Good luck.

Slow Broadband Connection Speed

Hi,
I was wondering if anyone could offer some advice please. Thanks.
I have a BT Home Hub 2. I have had it for about 4 years. I have generally always received a very good stable broadband with speeds that are acceptable for my use.
About 5 weeks I started to have problems with the broadband connection dropping out several times a day and then the wifi signal being intermittent. I put up with it for a while but then decided to contact Customer Services.
After several phone calls to Customer Services I had replaced all filters and wiring and plugged my router directly into the Exchange socket in the wall. None of this made the slightest bit of difference.
Finally, about two weeks ago, I was asked to replace the router with another one which I did. This made an immediate improvement. I was told that it would then take about 10 days for my line to stabilise but I should see a gradual improvement in the speed over that time.
Since then the speed has actually gradually deteriorated and for the last couple of days it has been running at 0.6mbps (the slowest it’s run since the problems first started).
I’ve spoken again to the Customer Services who say that this is part of the stabilisation process and to be patient for a few more days and it will improve.
I’m not an expert but is the guidance I am being giving correct or am I being giving the round around? It just seems odd that the connection is getting worse not better. Am I perhaps just being too impatient and will it start to get better?
I’d appreciate any advice please.
Thanks.

Hi,
Thanks very much for the quick reponse. Thats much appreciated.
I think these areb the figures that you have asked for
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 18:49:38
Downstream
572 Kbps
Upstream
747 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
7.3 dB / 5.3 dB
Line attenuation (Down/Up)
56.5 dB / 33.6 dB
Output power (Down/Up)
0.0 dBm / 13.0 dBm
Loss of Framing (Local)
17
Loss of Signal (Local)
198
Loss of Power (Local)
0
FEC Errors (Down/Up)
2282309 / 4294967243
CRC Errors (Down/Up)
1523 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
1051
FAQ
<script type="text/javascript">// paintProgressAndMessageOnBar(100,"The test has successfully completed" ); // </script>
1. Best Effort Test:    -provides background information.
           Download Speed
           449 Kbps
         0 Kbps          500 Kbps
    Max Achievable Speed
         Download speed          achieved     during the test was - 449 Kbps
    For your connection, the acceptable range of speeds              is 100 Kbps-500 Kbps.
    IP Profile for your line is - 504 Kbps
2. Upstream Test:    -provides background information.
           Upload Speed
           891 Kbps
         0 Kbps          832 Kbps
    Max Achievable Speed
         Upload speed              achieved during the test was - 891Kbps
    Additional Information:
    Upstream Rate IP profile on your line is - 832 Kbps

Incredibly low speeds, assistance needed

My broadband has been incredibly slow for the last week and it's becoming more than an annoyance now.
Simple Web pages like Facebook, Google, youtube and email take minutes to open, old dial up style. I'm posting this from my phone as the forum just doesn't load.
I have a wired connection to my PC but slow speed is affecting all devices, phones which are connected through wiFi and laptops/consoles which are also wired.
Gaming doesn't seem to be being affected still running normally.
BT performance test on wired connection.
1st test
Down: 3.88
up: 0.99
ping: 39
2nd test re run
Down: 8.06
UP: 0.97
Ping: 45
Any help would be appreciated as I'm pretty stiuk on what to do or if there even is anything I can do.
Thanks Nick

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Incredibly low speeds, ongoing for numerous years.

Have had countless problems with BT from line being installed a month late to being put on wrong exchange and at my previous address where speed was also the issue had around 10 engineers over a 4 year period.
The issue after a house move in August is exactly the same. The speed, I see most people complaining onother threads about what i would consider an amazing DL speed (2MB), our actual DL speed is around 40-100KBPS, and speed tests run at around 0.4MB, with 3 avid gamers in the house and numerous downloads a day going on. I thought posting on here may help as get some progress on line speed increase as surely this is not the maximum attainable by any BROADBAND connection, dial-up speeds were advertised higher than the connection we are getting at the moment, now i know most will say move closer to an exchange or something unhelpful but looking for any sort of help i can gear, here are stats from home hub:
We are also plugged in to the test socket.
Connection Information
Line state:
Connectedppp0_0
Connection time:
0 days, 09:57:38
Downstream:
1.054 Mbps
Upstream:
376 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.3 Annex A
Latency type:
Fast
Noise margin (Down/Up):
3.1 dB / 4.9 dB
Line attenuation (Down/Up):
71.2 dB / 45.8 dB
Output power (Down/Up):
15.2 dBm / 12.6 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
247 / 264
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
74 / 94
Error Seconds (Local/Remote):
238 / 94

no noise on a quiet line test, has always been plugged into the test socket with ONLY ADSL filter on, as the front part of box is only attatched by screws, and here are bt speed test results:
1. Best Effort Test: -provides background information.
Download Speed
0.09 Mbps
0 Mbps
1 Mbps Max Achievable Speed
Download speedachieved during the test was - 0.09 Mbps For your connection, the acceptable range of speeds is 0.4 Mbps-1 Mbps. IP Profile for your line is - 0.92 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.18 Mbps
0 Mbps
0.83 Mbps Max Achievable Speed
Upload speed achieved during the test was - 0.18Mbps Additional Information: Upstream Rate IP profile on your line is - 0.83 Mbps
This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.

Re: Strange problem with broadband. Speed very low...

What is going on with my BT Broadband speed...?
Download 0.25 Mbs and up load of 0.09 mbs..
This just can't be right...?
Frustrated subscriber.. Glenn :-(

I moved you post to start a new thread as previous one was marked as solved by originator
welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Strange problem with broadband. Speed very low.

Hi all,
From last Friday I encountered really big problems with my broadband as the speed go dramatically down. I don't know what may be the reason, I'm using HomeHub and between it and computers in my household everything is fine. I haven't heard about any fixes round Aberdeen so have completely no clue what is going on.
Do you have any clue what can cause the problem, for more than 3 years everything was just great. Maybe my HomeHub is old and faulty, it is the 1st gen, white one.
I post speedtest results and ADSL info:
Download speedachieved during the test was - 134 Kbps
For your connection, the acceptable range of speedsis 4000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :18761 Kbps(DOWN-STREAM), 888 Kbps(UP-STREAM)
IP Profile for your line is - 16000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 0.0:75.22:25.5 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
Upload speed achieved during the test was - 692 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 888 Kbps
DSL Connection
Link Information
Uptime:
3 days, 22:26:20
Modulation:
G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:
888 / 18,762
Data Transferred (Sent/Received) [MB/GB]:
350.53 / 4.65
Output Power (Up/Down) [dBm]:
11.5 / 0.0
Line Attenuation (Up/Down) [dB]:
4.5 / 14.0
SN Margin (Up/Down) [dB]:
15.0 / 5.0
Vendor ID (Local/Remote):
TMMB / IFTN
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
0 / 0
FEC Errors (Up/Down):
0 / 246,017
CRC Errors (Up/Down):
0 / 46
HEC Errors (Up/Down):
0 / 39
Line Profile:
Fast
Solved!
Go to Solution.

Update.
First, do you always get reply from MODS? Today my connection dropped and after a while it was on again, I found my SN Margin reset to 6.5 and better bandwith 1205 / 19832 but the speed didn't improve at all. It is 24h since I've sent notice to MODS and I will wait another 24h before contacting them again. What really worries me is FEC Errors field in my ADSL Line details. Last time after 4 days it was 245'000, now after 6 hours I have more than 750'000. Is that normal after connection drop? I've checked speed using this speedcheck provided and my profile is still the same, 16000kbs
UPDATE:: 40 minutes past, 35 MB more dowloaded and 100'000 FEC Errors more :/
I paste details below:
DSL Connection
Link Information
Uptime:
0 days, 6:01:26
Modulation:
G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:
1,205 / 19,832
Data Transferred (Sent/Received) [MB/MB]:
38.53 / 275.66
Output Power (Up/Down) [dBm]:
12.0 / 0.0
Line Attenuation (Up/Down) [dB]:
4.5 / 14.0
SN Margin (Up/Down) [dB]:
6.5 / 4.0
Vendor ID (Local/Remote):
TMMB / IFTN
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
1 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
1 / 0
FEC Errors (Up/Down):
0 / 769,697
CRC Errors (Up/Down):
0 / 8
HEC Errors (Up/Down):
0 / 5
Line Profile:
Fast

Broadband wireless speed

Hi guys
I moved address and took my total broadband with me. Seems good in that I sync much higher now (and it's infinty enabled area so will upgrade at some juncture). However the wireless is terrible. My old hub went missing in the move so I have a new Home Hub v2.0, except this a type B. Now, no more what wireless channel I use, getting wireless spikes of low speed. Noticed on my vista laptop if I go into network and sharing center, select 'view status; and look under speed this is changing a bit. Mostly shows 54 mbps (as my laptop is 'G') but the severe slowdowns co-incide with it flicking to 1.1 gbps occassionally. Never seen this before, speed always fluctuated between 36, 48 & 54 mbps. Would getting a type A hub resokve the problem? I heard maybe the type B's have glicthes?
thanks in advance
Wayne

The hub B seems in fact to have the best wifi particularly band N but as your lappy is G I would try setting the hub to band b/g ONLY if you don't use hub phone (which you will loose with infinity ) I would go for another router hubs are renowned as not much use
Might be worth
Download Inssider2 for free from http://www.metageek.net/products/inssider/download
to see which channel is least used
and the channel they use just pick a free one
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me

Base speed for fun;lower and upper threshold for macbook pro 13" mid.2010

i have install fun control, and i have modifiated impostation for base speed (fun) lower and uppeer threshold,
what is the parameter impostated by apple?
thanks
Francesco from Verona

Fan base speed is 2,000 RPM and increases upon load.
122-158º F is normal
You have a 13" MacBook Pro, it doesn't also have a dedicated video card (like the 15" and 17" do), only CPU graphics, thus the heat is double in the same location.
This is normal for all CPU graphics machines, Intel or AMD processors. Mac or PC.
Don't use the 13" for intense graphics uses or in hot environments.

Verizon DSL - High "Speed (down/up)" Low connection rate

Hello -
I am doing this for myin-laws, who live in a semi-rural area. They have Verizon DSL, and have been having very slow connection speeds for the past few months (they have the 1.5-3 Mbps, and are getting between 200-700 kpbs. Sometimes, for a few seconds, it can get as high as 1.1 Mbps, but it never gets to 1.5.
I have tried lots of things. We got a new modem, reset the D-Link router to factory settings, plugged the modem directly into the desktop, rebooted everything, then rebooted again, called Verizon and talked with their overseas people, who said they would have someone look at it.
Everything, no dice. So I'm not sure what to do.
Here's one thing I noticed, however. When I go into the Modem sign in screen, and look at it (It's the Red sign in, not the Blue, on a Westell 6000 DSL modem), they get a very high "Speed (down/up)" level. Something like 1740 down, and 500-something up.
But the actual downloads are nothing like that.
Is that significant to anything?
My other situation is that I am not at their computer now (I am back in the city). When I left their place, I did not know about these boards, and I can't remember any of the other information that is from the modem sign-in. That one piece, however, seemed strange to me (a high "Speed (down/up)" level, but slow reality.
As you think about it, could that lead to any clues or solutions I should look for the next time I go up there?
Thanks for reading this.

The closest proper sync rate that the modem would show for speed would be 1792/448Kbps, which would be the 1.5Mbps provisioning of the 1.5-3Mbps package. Verizon usually configures the speed lower if the line is not capable of holding a full 3Mbps or even an "optimized" flavor of it (which is ~2600kbps down, 640kbps up). Anyways, the next time you get the chance, I'm going to need the following information from their line:
1: What do their modem Transceiver Statistics look like? If running a Westell modem, visit http://192.168.1.1/ , choose System Monitoring, Advanced Monitors and then click Transceiver Statistics. Post up what you see there. For ActionTec modems, check the Status pages of the ActionTec for DSL Stats. The address to ActionTecs are the same.
2: Find out if the slow speeds are taking place all the time, or only during the evening hours
3: Go to http://visualroute.visualware.com on their PC and choose the closest server to them. Let the Java applet load, and when it does it will show you a "Trace" box with your relative's IP address filled in. Press Trace and let it complete. When it completes, move the mouse over the second-last Circle (second from the right) and take down the name of it. If you see "ERX" in the name, please tell me.
If you are prompted for a Username/Password while doing Step 1, try the following:
admin/password
admin/password1
admin/admin
admin/admin1
========
The first to bring me 1Gbps Fiber for $30/m wins!

Very high sync speed but very low ip profile!! Ple...

Hello everyone.
I have been a BT customer for almost 4 yrs now, with little or no issues during my time with them. Until now!
About 2 months ago i mustve signed upto the 20mb bb, as my 8mb bb, was working great but i though why not to the extra speed. So i sign up, and i get about 17.8mb sync rate, GREAT im thinking. SLowly, i did not realise my bb kept dropping out and eventually it lowered the sync rate everytime and eventually it halted at a 4.5mb sync. I am thinking how is this possible, i had 8mb bb and it used sync at 8.1mb without fail and speeds were excellent.
So i called them logged a fault, on 21/11/2010. I explained to them what had happened, they understood, tried to do a few things their end, however nothing change, so they booked in an engineer for 22/11/2010. he came and saw everyhting was fine (i wasnt home at the time, my mum was) so did really have a chance ot explain properly, but i told him what i could over the phone whil i was at work, and advised your premises seems to be fine, must be exchange. OK . Bt followed up asking is everything resolved,i said no changes, speed it still slow.They booked another engineer for 7/12/2010.
He came, i happed to stay home this time, and i explained to him what is happening. He checked everything, ran some line tests, and notices my line can hand 16mb but it seems to have capped. he got the cap removed and it synced at 17.9mb, im thinking AWESOME. He checked the mains, even replaced the socket, because i had a old battered one, which was excellent. He advised give it few hours the ip profile should reset itself, just keep monitoring it. He also advised if your bb line kept dropping, then it would keep lowering the sync rate and this has what had happened originally. He also advise if it starts happening again, connect the router directly the mains as it was currently on the extension socket down stairs. Once he left, as adivsed i monitored and i kept seeing it was dropping off and very very frequently like every 10 minutes. So i took his advised connected the router to the mains upstairs with a filter and it has not dropped since. this was 2 days, 2hrs 31mins ago.
However my ip profile has not changed. my sync rate has increased by more than 400% and has been very stable as i have notice with NO drop out.
I have been doing research, i have read any major sync increases the ip profile should reset within a few hrs, but as you can see it hasnt in more than 48hrs. I know i should wait maybe another 24hrs but i dont think it would make a difference. I phoned BT yday and they stated this the best your line can handle, i explained to them the history of speed and the recent incident, but told me nothing can be done and this the best i can get, they wud not understand my connection syncing how it should but the profile is stopping me from enjoying it!
I was wondering is there any way i can get this sorted, so i can enjoy really fast broadband?
Here are bb router (homehub 2.0 stats below and the speedtester results also):
ADSL line status
Connection Information
Line state
Connected
Connection time
2 days, 02:43:29
Downstream
17,832 Kbps
Upstream
1,131 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
5.6 dB / 5.8 dB
Line attenuation (Down/Up)
24.1 dB / 9.8 dB
Output power (Down/Up)
26.8 dBm / 1.7 dBm
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
3132 Kbps
0 Kbps
4000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 3132 Kbps
For your connection, the acceptable range of speedsis 1200-4000 Kbps.
Additional Information:
Your DSL Connection Rate :17832 Kbps(DOWN-STREAM), 1131 Kbps(UP-STREAM)
IP Profile for your line is - 3500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 3.43:16.63:79.94 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
918 Kbps
0 Kbps
1131 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 918 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1131 Kbps
PLEASE PLEASE, can anyone help me in getting this sorted, i know what my line is capable and i know its faster than this.
Thank you in advance and let me know if any more information is required. THanks once again.

Similar situation here. I fitted a BT accelerator a month after the switch to ADSL2+ to get that last little bit of speed and instead it caused repeated dropouts. My IP profile got hammered and SNR set crazily high as a result.
Removed the accelerator and have a rock solid line again. That was 3 weeks ago and my profile is now at 12000 with SNR down to 12db. Hopefully will be back to where I was before the accelerator some time by the end of January.
I am using a Dlink 2460 so could force the SNR down with DMT software but am holding off at the moment as BT's profiling is so aggressive I don't want to give it any excuse to hammer my line again.

BT Broadband Up Speed is incredibly low

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