BT Broadband usage allowance estimate.

Usage allowance, 1GB roughly equates to 5000 web pages or 50,000 emails, I might view 10 or 20 web pages in a day and send 3 or 4 emails. So I must have viewed 65,000 web pages or sent, wait for it, 650,000 emails

WatchdogTS wrote:
Been with BT BB for over 5 years now, never once went above the usage allowance, I rarely get the 7GB advisory emails, 4 in the last 12 months to be exact.
Now all of a sudden I am exceeding my 10GB allowance by miles, 23GB used in Feb 2012.
This is the good bit, according to my BT usage monitor I got the advisory email for 7GB on the 28th Feb 2012, note the date, 28th Feb. No email was received by me. Also on the 20th Feb 2012 I was supposed to get an email for exceeding my 10GB allowance by 13GB for Feb 12 on the 20th Feb 2012. Again no email was received, but it is logged on BT's usage monitor as having been sent.
Somehow I am supposed to have used 16GB of broadband acess in the space of 24 hours, 29 days in Feb 2012, advisory email for 7GB used received on 28th Feb 2012. £15.00 charge to go on my next bill..........like hell it will.
Explain that if you can BT.
Hi. Welcome to the forums.
Have you checked the online Spam folder in case the email went into there ?
Pardon me for asking as I'm not too certain about your dates. You've given details about an email for exceeding Feb 2012 on 20th Feb ? And also one on 28th Feb for going past 7GB ? Clearly they don't make sense to be in that order - or the one on 20th Feb is wrong.
As for the usage, is there anything you can think of that might have caused this extra usage ? The usual culprits such as skype video chat, catch up tv, online film streaming etc.
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Wifi at home/Broadband usage allowance

Can anyone tell me if when using a wifi device AT HOME does the usage come off your allocated broadband usage allowance?

johnfraser wrote:
Thanks for that but I am still not entirely clear. I have registered for bt wifi so does this mean unlimited usage even at home?
There is a fair usage policy here
http://www.btwifi.com/terms-and-conditions/fair-use-policy.jsp
You have to actually connect to your BT wifi SSID, and not the normal home hub one, to take advantage of this.
You can tell if you are connected to BT wifi, as it will ask you to login using your primary e-mail details.
There is a general info page here.
BT wifi help (was BTOpenzone)
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Bt Broadband Usage Allowance

Does use of BTFON and BT Openzone count against BT Broadband usage allowance?

Many thanks for your speedy reply. It's good, and unusual, to receive an unambiguous answer.

Broadband Usage Allowance

I have recently been exceeding my monthly usage allowance of 40GB resulting in additional charges being applied to my account. I have never previously exceeded my allowance.
I wanted to gain a better understanding of what specific content being downloaded might be causing this so I called the Broadband Helpline.
The person who was based in India said that to give the information requested would be breaching Data Protection so I am no further forward.
I don't want to switch to an unlimited contract so am at a loss as to what to do.
Could someone please help ?

cherrington wrote:
So basically devices such as I Phones I Pads X Box 1 etc will all take maximum advantage of the download speed available thereby increasing usage ?
That is correct. Instead of standard quality video, it wiil select HD video on things like Youtube and iPlayer.
If you have than many devices in use, especially if you stream video, or do gaming, you will soon use up 40Gb.
If you upgrade in the same month as your excess usage, BT normally do not charge for that excess.
Keep a watch on the broadband monitor, on a daily basis, to see what you are using. Remember uploads and dowloads count.
If you are on a discounted deal, you may find that the amount of the discount, is applied to the upgrade price, for the remainder of your contract.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BROADBAND USAGE ALLOWANCE SCAM

I HAVE BEEN CHARGED FOR 'EXTRA' BROADBAND USAGE IN JUNE AND IT SEEMS I HAVE NO COMEBACK !
BT WILL JUST TAKE THE MONEY AND THAT'S IT AS FAR AS THEY ARE CONCERNED.
I CAN'T PROVE HOW MUCH I USED,
BUT MY MONTHLY USAGE AVERAGE IS 4.34 GB
I RECIEVED AN ADVISORY EMAIL FROM BT ON 1ST. JULY, WARNING THAT MY TOTAL USAGE
FOR THE MONTH OF JUNE WAS OVER 8GB.
NOTE !!....... THE IST. OF JULY !!????.
WHO DO I HAVE TO CONTACT TO GET MY MONEY BACK.
THE BROADBAND PHONE LINE HELP ONLY WANTS TO HELP ITSELF TO MY MONEY AND JUST SUGGEST THAT I UPGRADE
IT'S DISGRACEFUL

Hi rodneybark,
Welcome to the community and thanks for posting!
I'm sorry about this. Send us over your details and we'll look into this for you from here. Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
Cheers
Robbie
BTCare Community Mod
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BT Broadband Usage Allowance....Is it just me?

I'm not sure if I'm in the right place, but having looked at some other threads here, I hope I am.
I'm new to BT Broadband (I joined on the 26th Sept - 8 days ago). After just 4 days, I received an email telling me I'd used over 6GB of my 10GB allowance!! I'm not quite sure how this can possibly be the case since I've never had an issue about usage with my previous ISP, and especially not after 4 days. To compound the issue, the Usage Monitor now says that I've used 1.68GB in 48 hrs (1st - 2nd Oct) which is downright amazing since during those two days, we were hardly even home, apart from sleeping, and the most use the Laptop got was to place the Avon Order!
It would appear from reading other messages here, that, as a new customer, I may have been automatically 'Opted-In' to BT Wifi......(?), so perhaps this is causing an issue. Is there any way I can find out more about the detailed usage? I think I've now managed to 'Opt Out' of BT Wifi (it just said something about my request being processed in the next 24hrs).
Has anyone else had a problem like this, and can they confirm whether it was BT Wifi, or am I missing something else. At the moment, I'm feeling rather ripped off by BT, especially since I've just signed up to an 18 month contract.

BTWIFI does not count towards you usage and in fact many use BTWIFI when their actual usage ia getting near the max so maybe you should think again about opting out
if you go to your hub you should find usage figures there provided you have not switched it off or it has reset
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BROADBAND USAGE WITH YOUVIEW??

Does anyone know if YouView counts towards your broadband usage? BT Vision didn't but I hear that You View can rack up your monthly usage. Not mention on website of course?

Hi Sjf9712,
If you have to YouView through BT then no need to worry about your BT Broadband usage allowance - all BT Vision and YouView On Demand and Catch Up TV is exempt from your usage.
Thanks
Paddy
BTCare Community Mod
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We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

YouView Broadband usage

Hi,
After spending an hour on the phone going round in circles I thought I would try here, any help would be greatly appreciated.
My Mother has BT Broadband option 1 so has a 10 GB limit, which is enough for all she does.
She got BT vision installed around the 20th Feb - with the TV Unlimited option.
She then started using NowTV around the 26th of March.
Her Broadband usage has suddenly increased
Feb - Not over 10 GB limit
March - 20 GB
April - 41 GB
May - 40 GB
Broadband monitor page currently states:
You have used 42.48 GB this month and your average monthly usage is 7.09 GB.
You have also used 0.12 GB of YouView but because you have a BT Vision subscription pack this isn't counted against your broadband usage allowance.
The first time she got an email warning her she was above her usage I didnt worry as I seen the following link which stated there was a problem with the usage monitor and excess usage would not be charged:
http://bt.custhelp.com/app/answers/detail/a_id/44084/c/348,1155,6239
She recently got an email stating they will be charging her an extra £35 for exceding her usage in April, and I imagine there will be another £35 for Mays usage.
She watches a lof of movies on it, especially NowTV but yet it states she has only used 0.12 GB of YouView!!!!
Looks a lot like YouView usage is being incorrectly counted and being charged for.
Any advice would be appreciated,
Geoff

& lest there is any doubt this is how the Bt website defines it
YouView On-demand explainedAs well as Freeview and Catch-up TV, YouView gives you access to great on demand content including BBC iPlayer. Best of all, you no longer need to huddle over your laptop! You can enjoy watching your favourite shows on your TV.
As well as the standard players which come on your YouView box, you'll get access to BT Vision with thousands of hours of on demand content including Films, TV, Kids, Music and more. In fact, BT Vision has the largest video on demand library on YouView.
The best part is that providers will continue to add Players to YouView, meaning the content you have access to will continue to grow and change.
Subscription to Now TV costs extra.
close

YouView and broadband usage...?

Now that the 'Catch Up' TV services (iPlayer, 4OD, etc...) are not in the BT Vision section of the new YouView box, does using them now count toward my Broadband usage? It didnt count with the BT Vision box, but I cant find a reference anywhere to whether this has now changed.
cheers
mike

http://www.youview.bt.com/
"YouView is also available with any of our great BT Broadband or BT Infinity packages and with a BT Vision subscription all your on demand viewing (not just BT Vision programmes) is exempt from any broadband usage allowance - so you don't need to worry how much you watch."
So if you get a BT Vision subscription, even their £4 per month offering, then your YouView usage won't be counted against your broadband usage.

Broadband usage extraordinarily high

My broadband usage seems to have gone through the roof over the past few months without any great change in what we do with the internet. Granted we have a lot of tech connected to the WiFi but I can't see that what we do should be sucking up so much data. We were on the standard BT Broadband with a 40GB allowance which seemed to be quite adequate, in that I never got an email from BT about charges. Recently we chanegd to BT Infinity with the same 40GB allowance and suddenly usage has gone mad, over 80GB for each of the last 2 months.
We have:
2 laptops: One of these is used pretty much constantly by our daughter for Youtube, Facebook and email after school, so maybe 4 hours usage in the evening. Once or twice a week we'd watch BBC iPlayer or 4OD for up to an hour in bed. The other laptop is only used intermittently and then usually to play Minecraft and a bit of Youtube.
1 desktop: I play World Of Tanks on this for maybe 10 hours max in a week. Usually it's a struggle to get near it when there are 3 boys who constantly want to play Minecraft on it and then watch Youtube videos on it (about **bleep** Minecraft). The desktop would be on from 4:30pm - 10:30pm during the week and about the same length of time daily at the weekends (I do kick them out to the street occasionally!)
2 XBoxes: I is mine and is used very seldom and rarely online. The other is used by the kids but the only online stuff is Fifa 11 by one of the boys. Even at his worst this would be maybe 20 hours a week online.
2 iPhones: We download email and occasionally surf the odd page. I tend to download apps and updates at work and my fiancee rarely downloads new apps.
BT Vision box (which doesn't count towards the usage).
Currently the usage meter stands at 77GB and we're only 3 weeks into September so we seem to be on course for 100GB or more this month. The kids are back at school so computers don't get switched on till at least 4:30 and they're all off by 10:30 at the very latest. Also there's a hiatus for homework and dinner so they aren't on constantly. We don't use Skype or uTorrent so I'm baffled as to how we're using what must be 3GB per day!
I've seen stats that said 1 hour of XBox gaming is about 20MB and I'm assuming similar stats for PC multiplayer gaming. Even if I double the estimates of our XBox and PC gaming that's still only 1.2GB in a week!
Constant watching on Youtube is supposed to be around 100MB an hour if you allow for searching time. Even if our daughter was doing nothing else but Youtube every evening that's still only about 0.5GB a day. The boys occasionally interrupt their Minecraft playing to watch a Youtube video (about Minecraft!) but you'd struggle to see Youtube using up 1GB a day.
I guess that leaves our BBC iPlayer and 4OD watching. Possibly this is the culprit at 500MB per hour but we don't watch it every night and usually it's only 1 show which tends to be 30 minutes long. Even 1 hour a night would only add 0.5 GB to our daily total.
We do watch iPlayer via BT Vision but again that's not every night and BT Vision isn't meant to count towards your usage rate.
So adding up an overestimated account of our daily usage:
Youtube: 0.75 GB
iPlayer: 0.5 GB
Gaming: 0.2 GB
That's roughly 1.5GB a day or 45GB a month. Throw in a few Windows and virus updates, a World of Tanks update and some Minecraft texture packs or whatever and you could push that to 50GB a month, but not 80GB and certainly not 100GB.
One evening last week Networx showed that the desktop had downloaded 1.2GB but it had only been on for a hour and our daughter swore blind she'd only watched some Youtube videos.
I use BT's Netprotect Plus and downloaded Trend Micro's Housecall to search for viruses but they didn't find anything. I'm wondering if there's something on one of my PCs that they didn't detect? Is there a difficult to detect rootkit on them or some kind of bot infestation? Are my estimates wrong? Do I need to ban Youtube in my house?
Solved!
Go to Solution.

HI Do not forget uploads are also included in your usage allowance also facebook any social media gaming on face book can use up to 200+ mb per hour also possibly a little extra usage during the schol holidays soon mounts up
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Very high broadband usage

The first month we got BT broadband was option 1 the 10GB package, I left my house for 2 weeks and the monitor was at around 6/7GB and with no one in the house and no one with access to it i came back to find it was now at 12GB, thought this was a bit odd...
Last month we upgraded to option 2 the 40GB package. Ended up watching lots of videos and things and by the end of the month it was at 45GB.
This month, it's 7 days in and the usage monitor is showing 12.87GB used, I haven't been doing anything other than browsing, no games, no videos, no downloads, nothing...
This surely cannot be correct and I'm still concerned about the first month when it hadn't been used by any one and it was still racking up the data.
One phone call said there was nothing BT could do to check, I think it's a bit odd that I have to pay for usage I haven't even used and for this month that it's so high already and I haven't even done anything!
Forgot to say I had a 20GB package a few years back and I practically used to live on my laptop, used to play xbox live for hours each day, watch a lot of videos, and download a hell of a lot of music and videos and I didn't exceed my limit once in 18 months..
Seems a bit odd to me...

If this is the first month you have gone over, the £5 for an extra unit of 5GB might be waived.
For more information visit www.bt.com/broadbandusagepolicy
The broadband usage monitor is accurate and is updated at 23:59 every night.
Uploads are also counted towards your 10GB allowance.
1) Make sure that you don't have any malware or virus on the computer.
2) Make sure your private Wifi network is encrypted otherwise other people might be suing it.
3) Make sure that there isn't a device in that is using the home that you didn't know was using the internet - Smart phones/portible devices can automatically connet to your wifi (if known) and can update software in the background without you knowing. Some devices will allow phone calls and texts to be recieved over wifi.
4) there are free usage meters that can be downloaded to see when and what is using the 10GB usage on your computer.
cheers
jac_95 | BT.com Help Site | BT Service Status
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Increase in broadband usage

I have been using BT Infinity 1 since July last year with no problems.
For the last two months I have been warned that I am using more than my allowance of 40G incurring extra charges.
I have no explanation for this.
Is it possible to retrieve my usage stats (as a graph) for the last twelve months from the BT billing platform.
Kathy

This link may help.
Why is my broadband usage so high?
I don`t think BT keep your usage stats for that long. Its best to check it on a daily basis, using the usage monitor on MyBT.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Broadband usage limits

Hi guys,
I am not a happy bunny - previously had unlimited BB with AOL but BT sales advisor assured me that 10gb limit per month was a huge amount and more than enough for our family - he asked about downloading moviees (just occasionally) online wii games (rare) surfing (quite a lot) etc and said we would be fine.
One week into our BT contract we have used 2.5gb according to the monitor - I have no idea how since we haven't downloaded any movies or used online games. I found a website that asked me to put in my average surfing, downloading etc and it estimated we would use max 7gb per month.
Is it possible to get a breakdown of our BT usage? I can get itemised bills for mobiles and landlines so surely I should be able to get an idea of downloads/uploads etc?
thanks for any help.

Hi,
We have skype but rarely use it and haven't in the past month. My daughter does access facebook on her blackberry quite a lot but she gets that free in her blackberry deal. You tube - yes I watch the occasional news item that links through to Youtube.
I gather you can get a broadband usage summary from sky if you request it in writing. Are you saying that it's impossible to get any type of breakdown from BT? How can that be? Could you sell any other product and just expect the consumer to believe your estimate of how much they used? There has to be some way customers can query info they think incorrect?
In any event, after reading other replies it seems that what has actually happened is that we have been grossly misled by the BT sales guy we spoke to. (He also told us we could carry forward our old email address - which turned out not to be true either).
We got a promotional price for 6 months and when I called BT, the girl suggested we upgrade to 40gb and it would cost only about £5 per month more BUT she then said since we'd got a promotional deal on the 10gb we would lose that discount so our bb will increase from £13 to £22/23 per month.
I seem to recall that the terms included a 30-day period in which we could cancel so unfortunately that looks like the best course of action. I don't want to have to worry all the time if we use iplayer or download a movie that we're going to exceed our limit - we are a family of 5 and all use internet, emails etc.
*When I told the BT girl I spoke with about this that I wanted to make a complaint because we'd been misled, she said there is no complaints dept as such and best she could offer would be to put me through to her manager. That didn't sound good either - there must be a customer service dept that deals with issues like this.
Finally, if someone could tell me how to access the home hub settings to check on usage that would be great.
I downloaded a program some time back called Netlimiter that was supposed to give you a running check on bb usage but it was a free version that doesn't seem to work on my machine.
thanks again everyone for the help.

Question about broadband usage

Hello
I recently joined up to BT Total Broadband option 1 and was wondering if someone could help clarify some things on the usage of 10GB and subsequent charges if you exceed.
Is the "per month" based on a calendar month or the billing month?
The reason I ask is because they recently sent me two emails:
One on 1st Sept saying: "We thought you'd like to know that, so far in August, you've used more than 7GB of your 10GB monthly usage allowance for your BT Total Broadband Option 1 service."
Then one on 4th Sept saying: "We thought you'd like to know that, so far in September, you've used more than 7GB of your 10GB monthly usage allowance for your BT Total Broadband Option 1 service."
This is slightly confusing. My billing date is the 23rd of the month. Does this mean that as of 4th Sept I had used over 7GB of my usage since 23rd Aug until 22nd Sept?
I've not had any emails from BT since but their fair usage policy says "If you exceed your monthly usage allowance your service won't stop working; advisory emails will be sent to your BT primary email address if you reach 80 per cent of your usage allowance each month and further notification if you then exceed your allowance in a particular month."
Their emails said "over 7GB" which isn't necessarily 80% but is this what they mean? I've not had any emails about exceeding my limit but the above from their policy seems to suggest I should. I expect if I'd used over 7GB since 23rd Aug to 1st Sept, I've probably exceeded the 10GB allowance by now!
Can anyone clarify how it all works?
Also, if I decided to upgrade to option 2, do they start my 18 month contract all over again?!
Many thanks!
Allan

the usage period is calendar monthly nothing to do with renewal dates
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Broadband usage suddenly rocketed - can anyone hel...

Hi All
We are on Infinity1 so have 40GB/month broadband usage. We typically use 15GB per month. The main use is internet surfing, EMail etc. We have 2 iPhones and 1 iPad.
Just after Christmas, we got a second iPad and a smart TV. We watched a single HD film on the TV through Amazon Prime (Red2 - think it's a couple of hours long). I was off work for a week and did a lot of surfing, but we haven't downloaded any other TV and have spent less than 1 hour streaming YouTube.
We have now exceeded our 40GB limit and are incurring penalty charges.
I'm pretty annoyed as the second warning EMail ("you have reached 38GB") was received last night, and looking at the usage monitor online, we had already clocked up 41.69GB and that was a 24hours out of date anyway.
I don't see why we've used so much bandwidth. We streamed a single HD movie (say this was 5GB) and maybe we are surfing for 30 mins per iPad in the morning, and 2 hours per iPad in the evening, with the phones downloading EMails etc through the day when we're home. I did also have some windows updates download and install yesterday, but the damage had already been done so it won't be due to that.
Our contract is up for renewal in April so I don't want to switch to unlimited broadband right now as it will lock us in for another 12 months. Where is our high usage coming from? It doesn't make sense that we're on track to use 3x what we normally use and the only difference is a single streamed movie and one more iPad which is used for a small amount of surfing.
Can anyone help please? Normal settings apply to the router and I'm happy the security is ok (ie the neighbours haven't hacked into our wifi!)
Many thanks.

You can upgrade to unlimited at any time, you do not have to wait untill the end of your contract.. If you have gone over your allowance, and upgrade before the end of the month, any excess usage charges are waived.
http://bt.custhelp.com/app/answers/detail/a_id/36401/~/how-can-i-upgrade-my-bt-broadband%3F
If you were on a discounted package, you may find that the amount of discount will be subtracted from the upgraded package.
You can also try Customer Options on 0800 800 030
They are very helpful when it comes to upgrades, and will usually give you the best deal.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BT Broadband usage allowance estimate.

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