BT Broadband usage Monitor showing Zero usage!

Over the last three months or so, I have been keeping an eye on my Broadband usage, comparing the BT monitor with NetWorx brodband monitor, The results have been faily accurate with BT showing marginally higher figures.
Since the beginning of 2014, the BT monitor indicates a zero usage, which I know is not true, from my NetWorx readings.
I have tried looking at the BT monitor via my usual BT Yahoo log in and via the My BT log in, with the same results.
Is anyone else seeing this problem? Is it an effect of the changeover?
Best Wishes
Harry H. 

HARRY-H wrote:
Over the last three months or so, I have been keeping an eye on my Broadband usage, comparing the BT monitor with NetWorx brodband monitor, The results have been faily accurate with BT showing marginally higher figures.
Since the beginning of 2014, the BT monitor indicates a zero usage, which I know is not true, from my NetWorx readings.
I have tried looking at the BT monitor via my usual BT Yahoo log in and via the My BT log in, with the same results.
Is anyone else seeing this problem? Is it an effect of the changeover?
Best Wishes
Harry H. 
Hi.
The monitor is working for me. Not sure what you mean about the changeover, that's to do with email access.
Does the following actually show both up and downloads as zero ? :-
https://www.bt.com/broadbandusagemonitor
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  • Broadband Usage Monitor too high

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    Tethior wrote:
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    Hi.
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  • Broadband usage monitor lies!!!

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    ssp wrote:
    I gather this topic might be a bit of a dead horse but i'm beyond frustrated. Signed up to Option 2 Broadband Sept 12. Recieve an e-mail Oct 16 stating I have used 32gb of my 40gb monthly allowance. Checked online usage monitor on Oct 21 which showed I had used 41.84gb. Swithed off computer & I pod & router for 24 hours then checked usage monitor which now showed 43.4gb.
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    I have been round the houses on the phone trying to speak to the customer help who have been useless. Been on the phone for 3 days speaking to help desk, technical team, cancellation team. I was told the matter was escalated to level 2 (whatever that means) and eventually was told my phone line was being tested/monitored for 24hours and I would be called back after 48hours with answers.
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    Hi. Welcome to the forums.
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    I hope you don't mind me asking about your iPod usage (do you mean iPhone or iPad ?) ?
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  • Broadband usage monitor - do you believe what it's...

    Back in June I submitted a post because my broadband usage had shot up (http://community.bt.com/t5/Bills-Packages/BT-Broadband-why-has-my-usage-rocketed/m-p/894000#M25664). Although some of the increased usage could be explained by the use of Skype (now uninstalled and no longer a factor), the high usage continued beyond the removal of Skype.
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    Thanks for your reply. No, not using Cloud yet (though I have registered for it). Also, and I may be wrong here, but I thought that usage of Cloud did not count towards your BB usage.
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  • Broadband Usage Monitor watchers beware

    Hi New user here
    Broadband Usage Monitor watchers beware
    I recently upgraded to 40GB monthly usage allowance starting December, my first quartly bill is due to arrive and BT have informed me that I went over my January allowance by 5gb so have added £5 to my bill, In December I used only about 30gb and this month have used just 13gb of my allowance will BT be as quick to pay me for non usage (I think not), I would also like to point out that the broad band usage monitor is not accurate and should be taken with a pinch of salt as on the evening of the 31st January 11pm it showed me to have at least 6gb of memory left and on a reading taken on the evening of the 1st Feb I still showed 6gb left for Jan and yet somehow I managed to use an invisible 10gb  somewhere.
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    Yours
    Johnbot1   

    johnbot1 wrote:
    Hi New user here
    Broadband Usage Monitor watchers beware
    I recently upgraded to 40GB monthly usage allowance starting December, my first quartly bill is due to arrive and BT have informed me that I went over my January allowance by 5gb so have added £5 to my bill, In December I used only about 30gb and this month have used just 13gb of my allowance will BT be as quick to pay me for non usage (I think not), I would also like to point out that the broad band usage monitor is not accurate and should be taken with a pinch of salt as on the evening of the 31st January 11pm it showed me to have at least 6gb of memory left and on a reading taken on the evening of the 1st Feb I still showed 6gb left for Jan and yet somehow I managed to use an invisible 10gb  somewhere.
    I’m posting this to point out that there is no flexibility in BT’s usage policy and that they are quick to add to your account at any opportunity, and that watching the usage monitor will only work 4 or more days before the end of a Month and even then it will probably not be accurate, I would like to read other users views on this topic.
    Yours
    Johnbot1   
    Hi. Welcome to the forums.
    The online usage monitor is not real time, and is up to a day in arrears. Sometimes it takes longer to show the figures. You need to look at the date/time associated with the on screen display. In your example, on 31st January you will be seeing usage up to the end of 30th January from 1st January,
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    If you have upgraded to 40GB, perhaps due to your usage being higher than the 10GB allowance, then going over that allowance will incur a cost if you had previously gone over the 10GB figure on a previous package.
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    If I may be frank, ca you say what problem you think there is ? What sort of usage do you believe you are using, and can you give an indication of your typical usage (e.g. tv streaming, facebook applications, p2p, skype vidoe chat)
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  • Broadband Usage Monitor always 'Under Maintenance'

    Hi
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    My problem is that everytime I log in to MyBT and go to check my Broadband Usage I always get a message saying that the monitor is undergoing maintenance.
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    Thanks

    Hi
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  • Broadband Usage Monitor impossible figure

    I appreciate there have been several threads on this topic but I believe I have the best example yet of how BT have broadband usage monitoring totally wrong and I am wondering how far reaching this is.
    My situation is as follows. The usage monitor is showing I have used 3.72gB in November. Unfortunately for BT, I powered down my modem on Sunday night when I left and locked the country cottage and returned to London. The modem has thus been powered down for all of November.
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    nieldm wrote:
    I appreciate there have been several threads on this topic but I believe I have the best example yet of how BT have broadband usage monitoring totally wrong and I am wondering how far reaching this is.
    My situation is as follows. The usage monitor is showing I have used 3.72gB in November. Unfortunately for BT, I powered down my modem on Sunday night when I left and locked the country cottage and returned to London. The modem has thus been powered down for all of November.
    I have just spent an hour being passed from pillar to post (India back to the UK and back to India) before calling the only sentient beings anyone ever gets to talk to; the BT cancellation line. The latter fully understand the problem, even going so far as to agree with me that they should worry that this could be endemic.
    I have a fault reference and will stay on this particular case and report back.
    Marc
    Hi Marc.
    This is a very interesting post. Are you still in London ?, and is there any possibility of anyone being able to use the connection ? (e.g. a cleaner, that sort of thing. All they have to do is turn it on and connect via an ethernet cable .....)
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  • When I run activity monitor with no programs running my dock shows fluctuating usage...between 4% up to 20%.  Random figures that come and go with corresponding CPU usage.  A little help?

    My activity monitor show random and fluctuating CPU usage at the Dock site with absolutelyno programs running.  %'s fluctuate between 3 - 20 and they pretty much come and go.  What might be causing this?

    There's a lot of background processes running that aren't documented as Apps as such. And some of them are the Time Machine backups, Spotlight searches, all kinds of small little bits of maintenance caches, there's a lot going on. So it's not completely out of the question that this is 'normal' for a Mac. If it were 50% or more I would be concerned but if it spikes up to 20% for a second or two you are probably not in any trouble of any kind.

  • Broadband usage monitor

    I have also experienced the excessive BT broadband usage. I opted for option 1 because I have no interest in downloading Video's/music, apart from reading both BBC and Sky news the only other use is my wife using the online facebook game.
    I received an email from BT last month saying i had reached 7GB of my 10 GB usage and just cant figure out why
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    if this is the case as i suspect, then someone downloading a file on high speed whould use less bandwidth than someone downloading on slow speed. look at it as sending a fax, it may cost 10p to send a fax on a cheap machine but to send the same sheet on a quality machine may cost 6p, I dont no?

    Deke wrote:
    I have also experienced the excessive BT broadband usage. I opted for option 1 because I have no interest in downloading Video's/music, apart from reading both BBC and Sky news the only other use is my wife using the online facebook game.
    I received an email from BT last month saying i had reached 7GB of my 10 GB usage and just cant figure out why
    I have downloaded a usage monitor which greatly differs from BT's own monitor,
    What I would like to ask is,  does the monitor I downloaded only monitor what is open on my desktop, 2 whould there be a differnce between High Speed Broadband and those who's broadband is connected via telephone line.
    if this is the case as i suspect, then someone downloading a file on high speed whould use less bandwidth than someone downloading on slow speed. look at it as sending a fax, it may cost 10p to send a fax on a cheap machine but to send the same sheet on a quality machine may cost 6p, I dont no?
    Hi. Welcome to the forums.
    You say you received an email last month for reaching 7GB - that was for April.
    May I ask what usage monitor you are using, and how does it compare with your current May usage online meter from BT ?
    The downloaded monitor will only record what that particular computer is using (won't include other computers, games consoles, mobiles and TVs etc). And then there are various settings in different programs to cater for usage within a home network etc.
    What Facebook game is being used may I ask? Some of these applications can use many 100s of MB per day, so this alone could account for a lot of the usage.
    There should be no difference between any "high speed" user and standard ADSL in terms of usage. In your example of downloading a file. The high speed (e.g. fibre) user will use exactly the same data content as a person on a slower connection. The speed is irrelevant with regard to how much is being used.
    You can't compare with a fax machine, because typically these used normal phone lines which are charged on a timed usage - so the longer the call, the dearer the cost.  In your example it could actually be dearer to use a quality fax machine, because it may take longer to send a higher quality copy.
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  • Where has the broadband usage monitor gone?

    Is anyone else experiencing a missing bb usage monitor?
    Have BT removed it completely or is it just a glitch in the system?
    I hope it hasn't been removed. How on earth am I supposed to know how much I've used!? I don't want to incur additional charges! (>.<)
    Solved!
    Go to Solution.

    It's still there and working, but the usual gateway to it is kaput for the moment.
    To see, log in to MyBT. On the My Bills and Payments tab, select 'View Your Recent Usage'. This takes you to your phone bill. (Bear with me!). Select the Broadband tab, and then select the Broadband Usgae button. That should work.

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