BT Broadband with non BT Home Hub

As of yesterday, or maybe even the night before, our broadband (and BT vision) which has been working perfectly for months, no longer works with a Thomson TG585 router. I have a friend with the same setup and they also now have the same problem. Using the normal BT home hub, works fine, so I know there is nothing wrong with the connection itself.
Have BT done anything to their network to stop non BT routers connecting to it? Or added passwords etc to the ADSL authentication as there has never needed to be one.
I know the username in the ADSL should be set to [email protected] with a blank password, and the router gets an IP address, but there is no connection going through. Pinging google DNS 8.8.8.8 doesn't work either, so I know it isn't a DNS issue.

Bt website say on this issue"............Sorry, we can't provide support for equipment you've bought from other suppliers. If you are having problems with equipment purchased from another supplier, please consult the manual or user guide supplied with the equipment or contact the vendor for advice. Hints on configuring a non-BT router You need to ensure that your router is configured to work on ADSL lines in the UK. Within your router's settings you will need to input a telephone number or VPI/VCI standard. In both cases you should check that this is set to 0,38. Most ADSL routers supplied for sale in the UK will be pre-set to this. You also require your BT Broadband username. This was given to you at the time you orderd broadband and is usually made up of [email protected] where 'your' equals your first name and 'name' equals your surname, for example [email protected] BT Broadband does not require that you enter a password to connect, but some routers won't connect to the Internet without a password. If this is the case, enter the word BT....... I have similar issue to solve tomorrow as I just bought a draytek 2710 to replace my hh3. Bob

Similar Messages

Problems with BT infinity Home hub and Apple TV

I've just changed over from Sky Broadband to BT Infinity. Broadband speed is about 37 which is fine and when using the Apple TV I have no problems connecting to the Internet for youtube or downloading films but I cannot access my music or films on my Computer in iTunes. It doesn't show up at all under Computer on the Apple TV. Homesharing is turned on and all worked perfectly OK before when using the Sky Router.
Are there some settings which I need to put in the home hub to allow access to my computer and/or iTunes ?

I has a similar problem recently with my Apple TV not picking up changes to my network until I had reset it by using the remote and pressing "menu" and "down" for 6 seconds described here.

Remove BT Broadband Talk from BT Home Hub

Hi
We've just changed the package we were on with BT, and have been sent an email explaining that we need to remove our BT Broadband Talk service from our BT Home Hub, else it willl effect our bandwidth.
The instructions in the email are for a Software Version 6.2.2.6 or 6.1.1.R, but we have version Software version 8.1.H.U (Type A).
Does anyone know what I'm meant to do? What is Broadband Talk anyway? We've never had a telephone connected to our home hub.
Thanks
Julia

Juliashaw123 wrote:
Hi
We've just changed the package we were on with BT, and have been sent an email explaining that we need to remove our BT Broadband Talk service from our BT Home Hub, else it willl effect our bandwidth.
The instructions in the email are for a Software Version 6.2.2.6 or 6.1.1.R, but we have version Software version 8.1.H.U (Type A).
Does anyone know what I'm meant to do? What is Broadband Talk anyway? We've never had a telephone connected to our home hub.
Thanks
Julia
Hi. Welcome to the forums.
What a strange request ... BBTalk certainly will not affect your bandwidth, and the service is ceasing in the beginning of 2014 I believe after a year's grace.
Either the email is a fake or sent by mistake. Either way, you can just delete the email.
BBTalk is a phone over the internet for users of hubs 1 or 2 on plain old adsl. These hubs had an attachment for a huib phone which was either included or sold separately. It enabled you to answer your normal phone line calls on it if set up, and to make calls over the normal phone line by prefixing the dialling with a 5. You had a different number associated with the hub phone, an 05xxx number or in most cases a number in the local area if requested.
These are called VOIP numbers.
The service is incompatible with BTInfinity or for newer hubs (3, 4 or 5) as these hubs are not DECT systems for cordless phones.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

Anyone else had problems with range on Home Hub 2?

I've just received a Home Hub 2.0 today in order to connect BT Vision and was excited to connect it and get my Vision box set up. Having had a Voyager 2091 router before, I disconnected this and proceeded to follow the instructions to the letter to set up the Home Hub. After an hour of failed attempts to connect wirelessly to my laptop, I eventually managed to connect and moved downstairs to my usual location in order to finish preparations to set up everything needed. Looking at a cross-section of our house, it looks like a square divided into four quarters, with the room in which the router is located (the spare room) in the upper left and the room I normally work in (the living room) in the lower right.
I usually sit quite close to the wall of the living room closest to the spare room and the router has always been located near the doorway of the spare room, allowing the least amount of distance between my laptop and the router. When setting up the Home Hub, I made sure that everything was in the same locations as usual. However, on moving downstairs, by the time I was halfway downstairs, I had lost the connection to the Hub, and by the time I had reached my usual spot, it couldn't even find the Hub when I tried to reconnect. Bearing in mind that I have always had (and indeed currently have at the moment, from the same spot as I just mentioned) an 'excellent' connection to the net using my router, I can only assume the problem is with the broadcasting range of the Hub. Has anyone else had the same problem, and if so, can you recommend how I can rectify it? I've tried all the directions I can find but to no avail.

HomeHubs are notoriously variable in their performance. Some of this may be due to the antennae, which in some models are stuck to the case with double-sided sticky-tape, falling off and not being in the correct orientation to give the best range.
I looked at this in some detail last year here. Most HomeHub 1.0s and 1.5s I looked at then had very poor range when compared to other wireless G routers.
Since then, HomeHub 2.0As have become a little more common and they show similar variation to the earlier models and some have an even shorter range. If you get a good one, the range isn't bad. If you are unlucky enough to have, or get, a bad one - complain.
"To forbid us anything is to make us have a mind for it."
-- Michel de Montaigne, Essays, 1559

Time capsule with a BT home hub

hello
i have a time capsule that connects to by BT home hub 2 wireless and while doing a backup it drops the connection to the hub and the router has to be reset- can anyone help me with this problem
cheers steve

I had an initial rejection message like you connecting to BT Hub, Mark.
I used the setup to add to my existing network (BT Hub) and the amber light on the front of the capsule just kept flashing, looking for a network. This was done wirelessly
So, I reset the capsule to factory settings by pressing the reset button on the back for 5 seconds amber flashes fast. I then restarted my computer and restarted the BT Hub
I then ran airport utility again. (No ethernet cable is connected, but running wirelessly) When the Time capsule appears in the left sidebar of airport utility and the IP address is picked up in the main window, I then clicked on continue. After naming the capsule and giving it a password, I then clicked on continue. When I got to the next window, I choose the top one 'I have a wireless network and want to add Time Capsule or replace an existing device on my network'
I then clicked continue and in the next window I chose the second option 'I want Time capsule to wirelessly join my current network'
In the next following window, your BT Hb will show in the first field, click on wireless security (I chose (WEP 40 BIT preset) and enter your BT Hub wireless key and repeat it into the next field.
Clicking next will give a summary of what the settings will be updated too.
When the final window appears, close it and wait for the steady green light appears at the frot of the capsule. Be patient and it will work.
If you go by the settings similar to mine you should be good to go.

Problem with password in home hub manager

Hi
I have a pc and a laptop connected wirelessly to homehub 3. connection is fine having swapped the hub for a new one.
The problem I have now is that when i go into hh manager on the laptop, I cannot enter a password to get to settings.
I get admin as user and cursor won't work in password panel.
On the pc it works fine. It's no biggy as I can acess settings on the pc but anyone know why it is happening?
This is the screen I get. Different to the usual one.
To prevent unauthorised access, your BT Home Hub's settings are protected by a password. To change the settings in your BT Hub Manager, you'll need to enter your admin password, then click the 'OK' button on this page. Please remember the password is case sensitive.
Username:
admin
Password:
Solved!
Go to Solution.

somniac wrote:snipped
connection is fine having swapped the hub for a new one. The problem I have now is that when i go into hh manager on the laptop, I cannot enter a password to get to settings.
Swapped from a what version hub? It does sound like you may of been using a v1 or v1.5 hub prior to using the hub3
What happens if you go to saved passwords on your laptop, locate the 'admin' one, make a note of it just in case and delete it. Does this allow you to access the hub manager now?
-+-No longer a forum member-+-

I am unable to set up my new Time Capsule with my BT Home Hub - every time i connect the ethernet cable from Wan port to Home Hub, the internet signal drops

Hi there -
I've just purchased a new Time Capsule, and would like to set up a small home network with my Laptop, iMac and wireless printer. I'm following the first steps, but as soon as I connect an ethernet cable between the WAN port of the TC and the ethernet port of the HH, my BT internet connection drops out and I have to restart the HH. Upon which point it drops out again. The airport utility can see my TC, and gets as far as me typing in the new network name and setting up a password, but then it can't quite get through to the next stage. All the time it's just flashing amber.
Please help!

Setup the TC in bridge mode before you cannot it to the HH.
Simply do the setup fully in isolation. And do it by ethernet.
Setup wireless to create a wireless network.
You can use either same SSID =Wireless name as the HH .. same security same password.
Or use a different name and setup.. totally up to you.
Update the TC and then plug it into the HH by ethernet.

Traffic Shaping with the BT Home Hub

Is it possible? I know I'd need a server, but are there guides any where?

Hi you cannot traffic shape with a hub
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HELP! BT Home Hub won't stay connected

Hi, was wondering if anyone here could possibly help, please, particularly with interpretation of ADSL Line stats/errors?
Trying to cut a v.v. long story short, been using BT Broadband with original BT Home Hub (1.0/1.5?) for approx. 6-7 years with recent average speed of just over 6Mb. No problems at all, apart from v. occasional connection drops, and minor, brief drops in speed.
As of middle of May frequent connection drops. Numerous contacts with BT, connected Home Hub to Master socket, new ADSL filters, new BT Home Hub (2.0A), etc. TWO visits from engineers, first fixed a “very minor” fault on line caused by “old connection” in junction box outside neighbours house, but told line now fine, which 2nd engineer confirmed when he came to install new HH version 3 last Wednesday. But since this problem started (back in middle of May) have hardly ever gone more than about 10 – 15 hours without a loss of connection (nearly got to 72 hours ONCE!).
At times there can be 3 or 4 dropouts in 20 – 30 minutes, other times just a single dropout. When it is connected speed is never really an issue, still on average just over 6Mb. Doesn’t seem to be any particular times of day, although obviously we tend to notice more during late afternoon/evenings when more of us are connected.
Ran out of patience ages ago, now running out of ideas, but if anyone has got any, would be much appreciated, especially an interpretation of ASDL stats and errors. Here are the current stats, (NB Currently connected to Master (only) socket via new face-plate with built-in filter installed by 1st engineer).
Download Speed
6.91 Mbps
0 Mbps
7.15 Mbps Max Achievable Speed
Download speedachieved during the test was - 6.91 Mbps For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps. Additional Information: Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM) IP Profile for your line is - 7.15 Mbps
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 10:16:24
Downstream:
7.938 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
16.5 dB / 26.0 dB
Line attenuation (Down/Up):
13.4 dB / 8.5 dB
Output power (Down/Up):
20.0 dBm / 12.2 dBm
FEC Events (Down/Up):
491 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
38 / 3
Sorry about length of this first post, but wanted to try and include all relevant information. Any advice would be greatly appreciated. Thanks.
NickrH.
Solved!
Go to Solution.

Hi John,
Is this want you want?
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
2 days, 09:09:11
Downstream:
7.938 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
16.4 dB / 26.0 dB
Line attenuation (Down/Up):
13.4 dB / 8.5 dB
Output power (Down/Up):
20.0 dBm / 12.2 dBm
FEC Events (Down/Up):
1935 / 0
CRC Events (Down/Up):
3 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
8 / 0
Error Seconds (Local/Remote):
41 / 3
Is the Noise margin too high?
Thanks,
NickrH

I have a BT home Hub 3 with standard BT broadband(no infinity), how do I set up an Apple AirPort Extreme without a stand alone modem? Can I use my current Home Hub

I want to use an Apple AirPort Extreme as my home router but at present I have standard BT broadband using the BT Home hub 3. Can I connect them in some way so I don't need to buy a stand alone modem.
IS THIS POSSIBLE???
1. Would Apple AirPort Express be better and easier?
2. What modem would be suitable if I can't do it any other way?
I AM CURRENTLY USING MY INTERNET WITH PS3,WINDOWS 7 LAPTOP, IPAD AND IPHONE!!!
Any help would be greatly appreciated.
Thanks
John smith

You said that you wanted the layout to look like this:
AT&T 2WIRE Router (wireless off) ---> AirPort Extreme ---> NetGear 16-Port Gigabit Desktop Switch ---> ethernet cabling to ports in most rooms --->
So, we took that at face value....,.but it could look like this if things are more convenient this way, if you prefer:
AT&T 2WIRE > Ethernet Switch > AirPort Extreme and other devices.
- If we include an AirPort Extreme in the overall network setup, are there any potential issues with the 2WIRE router and the AirPort Extreme router "competing" with one another?
No, if you leave the wireless function off on the 2WIRE. If you do want the utilize the wireless on the 2WIRE and the AirPort Extreme, then you want to keep them physically separated by 6-8 feet, or a few meters.
- Do I really need an AirPort Extreme in the final setup?
No, if the AirPort Express will provide enough range for the network.
Or if I just want an extra WAP, can I operate two AirPort Express units (with the same SSID) downstream of a 2WIRE router?
Yes, if both of them are configured to operate in Bridge Mode. If you are using the "wizard" setup utility in AirPort Utility 6.x, the wizard will do this for you automatically.
That is to say, could we have a setup that looks just like the image above, but with an extra AirPort Express tacked on to one of the unused ethernet ports?
You can have as many AirPort Express devices (or AirPort Extreme devices) as you want, as long as each has an Ethernet connection back to the switch.

Time Capsule with BT Home Hub - 9 hours of trying to set up and counting...

Hi...I am at my wits end having spent two long evenings trying simply to connect a Time Capsule to an iMac. We have pored over the instructions, read all the postings in all the forums, probably in the entire world (OK, slight exaggeration) and tried every possible combination, and still we end up with a non-responsive Time Capsule (blinking amber light), and the Airport software saying "Waiting for the Time Capsule to restart" in a perpetual loop. The issues may well be around compatibility with the BT Home HUb, but there again they may not. There are no clues about why it fails so consistently in every combination. For the record, these are the combinations we have so far tried: ethernet connection from WAN port on TC to Ethernet port on Home Hub...A wired connection is established successfully. But then immediately the wireless connection wizard starts up, we can't turn it off, and the wireless connection wizard fails. We have tried it in all three combinations of the Wireless wizard. The end result is always the above, the blinking amber light.
We have tried adding the TC without any ethernet connection being involved in the first place. This was the most promising, we actually finally got a green light on the TC itself, but, crucially, NOT in the Airport software: that just hung in the same perpetual loop saying "waiting for Time capsule to restart", even though it CLEARLY HAD RESTARTED (because it gave us the green light). So, after about 9 hours and counting trying to get this "out of the box" solution simply to be recognised by a Mac computer, let alone connected to any other devices in the house (heaven forbid), we are now at our wit's end. Does anyone have any advice?

hi cprelude, I have the same or nearly the setup as you a BT HH V1 and a 500gb timecapsule this is hardwired to bt hh and works well so fear not it can be resolved. first hold the reset button on the HH with the TC disconnected, then while the HH is restarting unplug the TC for a couple of mins then replug inyour TC with the reset switch at the rear pushed in and then let the TC restart and plug in the ethernet cable to thr HH then use Airport utility to connect to the TC. then if all goes well you can set up two wireless networks first being the HH and the second the TC 5ghz. if I was you I would do the first backup on TC via ethernet as the first wireless backup can take hours and hours depending on the amount GBs you already have on your hard drive
good luck
john

Using your old BT home hub phones with the home hu...

If you want to use your old BT Home Hub phones with the new Home Hub 3. Here is a diagram showing how to do it.
Using your BT Hub Phones with your Home Hub 3
It may help people to utilise their old phones.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.
Solved!
Go to Solution.

There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BT Infinity / Home Hub 5 - Replace With Apple Time...

First post, so bear with me!
I've been a long time user of BT Broadband and the subsequent Home Hubs, having used the Home Hub 3, 4 & now 5.
I'd like to rip out the Home Hub 5 and just use the Apple Time Capsule, can this be done or do I still need to keep the Home Hub 5 (All the posts on here seem to allude to BT Customers having a separate white modem, I don't have this, just the router and the two sockets in the wall plug).
There seems absolutely no point buying the Time Capsule if I have to keep the BT Router! Well, maybe there is but I don't want the router and the Time Capsule!!
Can I just plug in the relevant cable from the top wall socket box straight into the Time Capsule, don't know.
Any advice gratefully received!
Many thanks.

no you need a modem as well
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No Broadband on Home Hub - BT want to charge for a...

Hi everyone,
Apologies in advance if this issue has been covered in the forums already, i have had a read through and can't seem to find any relating to this issue.
My mother has a Home Hub (white one) sorry not sure which model.
The phone line works ok.
The Home Hub is showing no Broadband (Amber light).
My mother has contacted BT and initially raised an incident and waded through the help desk being passed about and asked to reset everything, she explained she had already had the filter and master socket replaced along with resetting the Home Hub, checked internal cable and removed the only extension cable.
The BT helpdesk are insisting it is an internal issue and have closed the incident VOL051-*********** and are saying they will only proceed unless she pays for a call out.
She is not on fibre, it is an old overhead cable coming into the property.
Is this correct? Is there anything else my mum can do or does she have to pay?
If it turns out to be a BT fault is there a process for her to claim this payment back?
Again apologies if this has been posted before, but really do not know where to go now.
Many thanks,
Steve

welcome to the forum
first can you delete the vol ref number for your security as this is a public form
if the phone is working ok can you connect the filter to the test socket and then filter to hub and see if that gets a conenction
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How do I set up my new tc to work with my home hub 2?

Hi. This is my first time in this community, so hope I'm doing this right! I have a bt home hub2 and have just purchased a 2tb time capsule to go with my brand new iMac. Please help me to set up the tc to work with the bt home hub. I want to use the tc wireless capability and think I will have to set up a new network and switch off bt wireless, but I'm not sure. Bit of a novice at this kind of thing so any help you can give in nice simple steps would be greatly appreciated. Thanks in advance.

In UK BT generally use PPPoA authentication only so you will have to keep using the home hub as the main router. Put the Time Capsule.. TC.. in bridge mode. To do this go to the airport utility, on menu selection go to internet, and make sure it is set to ethernet for method of connection, and in connection sharing, select bridge. Then select update.. it will probably list some issues like password needing changing and access via wan etc .. almost all of which you can simply ignore.. as you are not using it in router mode.
The TC will save the setting and restart.. it will now exist as a wireless access point and switch on the network. The WAN is swapped to LAN, so there is no WAN port as such but it is still convenient to use WAN port marked <...> ethernet between home hub and the TC. Then setup wireless as you like. You can turn off the wireless in home hub, and just use the TC.. or use both, on different channels. That is no big problem. Set the security for the wireless is important and I would also manually set wireless channels and use different name for the 2.4ghz and 5ghz wireless. But just start and learn what you need to as you go along. Getting the basics working should be fairly easy. Some of the more complex stuff you just need to read carefully the instructions..
And read this site.
Carefully and until your eyes bleed. Almost everything you want to know is there already.
http://web.me.com/pondini/Time_Machine/FAQ.html
There are many areas he covers.
http://web.me.com/pondini/Time_Machine/Home.html

BT Broadband with non BT Home Hub

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