BT can't find my broadband package - Help/advice n...

Hello
So glad I found this forum – I'm in need of some help before I go mad!
I have been a BT internet customer for nearly 10 years.
The trouble started at the end of July when I tried to add BT sport free (I have Sky). I couldn't do it online, so I went on online chat and they said I didn't have a broadband account with them. After an hour of me trying to convince them that I am a customer, they finally said they couldn't help me other than to suggest I talk to sales to add broadband to my account – I already have BT broadband!
I then emailed the residential customer services team via the complaints route to express my dismay at the poor treatment of a long-term loyal customer and to request that they intervene and sort the situation out for me.
They repeated that I only have landline showing with them and asked whether I had another account number. My internet has always been billed separately to my phone account, but looking through all my documents I couldn't see that I'd ever had an account number for my internet service.
I discovered when I looked at my account in BT Yahoo email, that I was still on the BT Yahoo Anytime Plus service, but there was no account number to be seen anywhere. Like many people on this forum I received occasional emails from BT at the end of 2011 saying that I would be transferred to BT Total Broadband Option 1 at some point, but this obviously never happened.
On reading this forum I discovered that there are a number of people like me who have 'unaligned' accounts where they're still on an old service that is billed separately and not linked to their MyBT account. I also read on this forum that someone had managed to find their separate internet account number by checking their bank statement direct debit info. I did this and managed to find an account number (starting GB followed by 8 numbers) but I've tried to use it online myself and it isn't recognised, so I've emailed the residential services team with this number.
They haven't replied to me yet – it's well past the 72 hours they're supposed to reply in – and I've got a strong feeling they're just going to say they can't find the account number on their system. If they reply at all.
Interestingly, I went onto my BT Yahoo email account page today and my internet product had changed from BT Yahoo Anytime Plus to BT Total Broadband Option 1.
Now, I don't know if my message has triggered some action at BT's end, but if it has they haven't told me. My big concern now is that my BT Yahoo Anytime Plus was unlimited with no contract and it now looks like I've been moved to a product with a tiny 10GB limit. I run an online business so I'm rarely offline and I'd exceed my limit within a few days. I'm worried that I'm already exceeding my usage, and if I hadn't looked I wouldn't even know I'd been moved.
All I want is for BT to recognise and merge my accounts, and then I can upgrade to an unlimited package (which will cost less than what I'm paying now anyway). And then I can also add BT Sport, to which I'm entitled and not able to get because BT's systems are rubbish.
I'd thought about simply cancelling my existing direct debit and ordering a new broadband package, but I really need to keep my email address as I've had it for years and I use it for business.
I've seen that there are lovely mods on this forum who can help, so I'm hoping one can come to my rescue before I pull all my hair out – I've got nowhere so far and it's been more than 6 weeks since my intial contact with BT.
Apologies for the length of this message!
Many Thanks,
Justine
Solved!
Go to Solution.

Hello again
Can anybody tell me how long it normally takes for the mods to reply to a contact form please? I submitted an enquiry via RobbieMacs's profile link on 18 September and have not yet received a reply or acknowledgement. Does it normally take a few days to hear back from them?
My problem has also worsened. As I mentioned above, someone has been tinkering with my account because last week I was moved without warning from BT Yahoo Anytime plus service to BT Total Broadband Option 1, without being informed. Then on Friday I received a 'Welcome to BT Broadband' email (I've had BT Broadband for nearly 10 years!), and last night I for the first time ever in nearly 10 years I received a usage warning.
So, not only has my account been moved without telling me, but I've been moved from an unlimited service to a capped service (for the same price) and I'm close to reaching my limiit after a few days usage.
But, despite the behind-the-scenes tinkering, my internet product still hasn't been merged with MyBT account so I cannot access it online to upgrade to an unlimited package, and I cannot call them as they will just tell me they have no record of me having broadband with them (I've been told this too many times over the last few weeks and it drives me crazy everytime - it's as if they think I'm making it up!).
I'm so close to jumping ship to Virgin, and I think if I start incurring extra usage charges because I've been moved on to a product I currently have no control over, it may well be the last straw!
Thanks,
Justine

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Can't find Playlists folder to help me stream with Subsonic.

HI there.
I’m runnun iTunes 11 on OS 10.8.4.
I’ve used iTunes constantly for many years and do tons of library organization, have made hundreds of playlists, have a massive library with relatively few problems (in recent years at least) and use home sharing to stream to Apple TV, controlled with iPhone and iPad.
I want to use Subsonic for long distance streaming, and setting it up to find the music files was no problem, they are on an external drive, the the rest should be on my main drive.   But I’ll be dang - diddley - anged if i can find the folder containing my playlists.
Subsonic’s default suggested path is /Users/Shared/Playlists.   (Shouldn’t it say iTunes in there somewhere?) My Users/Shared folder has folders for other app’s like Adobe, but nothing for iTunes or Playlists.
Under my own Username there is Music, and iTunes within that, but here’s where it gets weird and messy. The only folder with a promising name within, iTunes Playlists, contains only about a dozen xml files of specific playlists I exported to use with a label maker, and co-responding folder called Playlist Acoustica Labels, with a handful of similarly named files.
Searching in Finder, the only folders with Playlists in the name are within the location: Username/Music/beaTunes/   Besides a few that were obviously custom named by me within BeaTunes, there is one called iTunes Library (biglong#insidebrackets), and another simply called Playlists.   This final folder has a copy of what looks something like my libraries playlists, but from 2 years ago, when I last even tried to really use BeaTunes; the playlist .m3u8 files are all dated as last modified in 2011, with folders and playlists I’ve since deleted, and nothing new created since then. (The only files that are updated for this morning are de-highlted .DS_Store files, whatever the heck those are.)
By the way, the reason I stopped trying to use BeaTunes was it never worked for me, not once. After taking like, seriously, hours to load my library, I had it generate a custom list based on a sample track, and it produced other tracks from the same album. That was $40 or however much well spent. Anyone with a huge library ever have any luck with it? What a waste.
Anyway, those are seriously the only folders I can find anywhere called Playlists.   I’ve been surfing Apple Support Pages and various forums for answers, and nothing is clearing anything up. (Of course there is the red herring hits from people referring to the Playlist Folders *inside iTunes you create to group actual playlists,* but nothing else than similar dead ends regarding system folders with playlist files.
Some of the typically mystifying Apple genius/whatever pages seem to be directing me towards a file within iTunes Media called iTunes Music Library.xml (and with Backup in the name just before .xml, and some other variations of old versions of the same.   The doc’s and some posters seem to indicate that these contain all the iTunes metadata. I tried directing Subsonic to this file, and to the folder containing it, but nothing ever changes; Subsonic’s Home Screen always shows all my artists, but nothing under Playlists.
I saw something about another file called iTunes Libary.itl as a companion to .xml, and I tried that one too nothing. The iTunes Media > iTunes file I’ve found much of this in DID, by the way, have what looked like all of the apps that I’ve bought, probably all my iPhone Voice Notes, and a group of E-music mp3’s I downloaded when my external drive hook up was not working, redirecting my library to the Main HD before I switched it back and copied all those files to the correct music location.. So the evidence say this iTunes location is running the media on the external drive, and can’t find anything for iTunes on the external except for the music files.
I’m just stumped. I wish there was a way to right click a playlist name, like you can a song in iTunes, and select “Show file in Finder.” But I tried it, right clicking does nothing. So I’m out of ideas.
Oh yeah, I also have an app running that makes invisible files visible. That didn’t help either. Man I’m just out of ideas here. Something so simple, but then I’ve seen Mac complicate simple things before with no warning or disregard, so I’m hoping someone knows something to help me find where these things live. This thing has devoured my Sunday morning.
Any and all help and assistance is greatly appreciated. Thanks all.
Best,
Brian

Dear Brian:
Create a Play List in iTunes.
Control-Click and open "Export" in the highlighted Playlist in iTunes.
With "Export" opened:
1. Click on "Format" and choose "M3U";
2. In "Save As" name your "WhatEverNamePlaylist.m3u"; and
3. In "Where" tell the program where to send your "WhatEverNamePlaylist.m3u".
You are done creating the Playlist.m3u in iTunes.
Open "Subsonic Web Page".
Left hand column open "Import playlist".
In "Import playlist" click "Choose File" and open the "WhatEverNamePlaylist.m3u"; you created in iTunes.
The "WhatEverNamePlaylist.m3u" should now occupy the space between "Choose File" and "OK".
Click "OK".
The file should now be in the "Playlist" on the left.

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