BT can't provide details of extra BB charges

I've just had my first email regarding extra BB charges, they've advised me that £4 will be added to my next bill.
I emailed them and asked for full details of my daily usage for last month and have been told that
"BT will not be able to provide you the details of the broadband usage due to security reasons"
So BT expect me to pay for something that they can't provide details of.
This surely can't be right.
Del.

Hi,
I am just wondering if the charge is not for paying by Direct Debit? 
I was slightly confused with our latest bill and the re-design and though i had extra charges but was actually better off because there was a discount for paying by direct debit and paperless billing.
Where abouts does this £4 appear on the bill? e.g. around broadband or phone calls?
cg
CG Over An Out

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    Transaction: WE82
    Create a new entry and enter the Message type, Basic IDoc type, Extension type, and Release, and save your data. Note: the release assignment is not valid for prior SAP releases.
    One message type can be associated with many basic IDoc types; however, you need a one-to-one relationship for distribution via ALE.
    regards,
    srinivas
    *reward for useful answers*</b>

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