BT can't seem to bill me?
For anyone who like long stories of BT problems please see my original thread in Infinity folder.
https://community.bt.com/t5/BT-Infinity-Speed-Connection/Please-Help-Lost-everything-because-of-swit...k
Despite being signed up for over a month and having been connected to Infinity on 8/7/14 I thought it strange I’d received no bill and no money has been taken from my direct debit. So I called the Bill team (in India) this week and each time I called was told a different story. It will be sorted tomorrow, next week and on 8/8/14. Since these stories didn’t agree I sensed a problem.
Eventually I got through to a UK Billing team and they called me back and admitted there was an error on my account and BT had made a mistake and were unable to generate a bill. My case was referred to the EMC billing team who would resolve the issue by midnight last night. No online bill showing today so another 2 hours on the phone to India getting no answers. Eventually got through to UK again but even they were unable to interpret the notes on my file. It looks like they haven’t managed to sort the problem and will pick it up Monday. How hard can it be to generate a bill for a set connection and rental fee?!
My concern, although the advisors have assured me it won’t happen, is this could damage my credit rating if I continue to accumulate a bill but to an automated system it looks like I haven’t paid. My file notes clearly states it is a BT error I keep calling desperate to pay what I owe but can’t as a bill can’t be generated.
I’ve lost most of July to BT errors now – several hours a day in work time on the phone mean I have to work late every night to catch up.
I've had a very helpful moderator helping me with my Inifinity issues, should I PM him about this or generate a fresh case with a new moderator?
Hi WhiteBull,
I'm sorry to see you've had problems with your bills. We have your email and will be in touch when it gets to the top of the queue but it most likely will not be for another few days due to the weekend.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
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