BT cancelled my order

Am currently rectifying the problem (hopefully, update to follow).
Story do far. Placed home move and upgrade to infinity 3/9/13 for a move 23/10/13. All done online. 3 weeks after ordering I get a call from India saying please ring BT. Rang BT and they said my order has had a problem. Couldn't understand them but turns out the engineer cancelled my order as couldn't understand new postcode being similar to old one. Moving nearby. BT asked I call back in 24 hours ! Called back and the BT asked I call back in 24 hours. Still Oder blocked and asked call back in 48 hours. After 4 days of calling each time taking nearly an hour. Still trying. BT say sorry but still no clearer.
Back with an update soon. .....

If you need help, then please ask here.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

  • Cancelled sales order

    Hi,
    Through which table and field , we can know that a sales order is cancelled?
    I need to give this information to technical consultant for making the report.So that cancelled sales order wont be displayed in the report.
    regards,
    sathya

    Hi,
    We are creating a sales report. I dont want to show the cancelled or deleted sales order in that report.
    If thats the case which table and field to be given to technical consultant......
    regards,
    sathya

  • How to cancel an order with service item - Reg

    Hi,
    We have invoiced an order for one service item later we have cancelled the invoice and order status has become as open.
    We have to cancel that order without deleting it.
    We rejected the line item despite it is showing as open order due for billing. Please let me know How can we cancel the order without deleting it.
    Thanx & Regards,
    Sp.Balaji
    Message was edited by:
            balaji soundarapandian

    Hi Prase,
    Thanks for your reply, Checked the status overview also, it shows item is fully rejected and open for billing.
    While generating billing due list the orders which are rejected by us is also reflecting as due for billing.
    Where as if we are rejecting any deliverable items in order it is not showing as open order.
    Please help.
    Thanks & Regards,
    Sp.Balaji

  • How to cancel an order if transaction not complete

    How to cancel an order if transaction not complete

    Presuming you're referring to a purchase from the iTunes Store, go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store. Refunds are not guaranteed, but iTunes support should be able to help you in one way or another.
    Regards.

  • How to cancel an order or to remove one item, bought as a guest?

    how to cancel an order or to remove one item, bought as a guest?

    That does not help at all.
    Please explain.  Use sentences please.
    How do you buy something as a guest? 
    You have an iphone?
    You purchased an app?
    You don't want the app?  Simply delete it.  This is covered in the manual.
    If you do not explain what you are talking about, then it is very difficult to help

  • Inspection lot of cancelled process orders

    Hi Gurus,
    I would like to ask if there is an easier way of knowing if the order of an inspection lot was cancelled. Right now the business is on early lot creation, meaning once the order is created an inspection lot is also created. The problem is when the order is cancelled there is no way of knowing it through QA32 unless you go to the order itself.
    Is there an easier way of knowing what orders are cancelled (TECO without confirmation)?
    Thank you for your help!
    Eva

    Hi,
    But they don't really cancel process orders. They use TECO.
    Thank you.

  • Data Extraction - Cancelled Sales Order

    Dear BW Experts,
    In the business scenario, we are extracting 2LIS_11_VASCL (Scheduling line)  and 2LIS_12_VCSCL(Shipping Scheduling line delivery). I found that canceled sales order in the BW system but those sales order are not exist in R/3. We extracted data from R/3 to BW. Can u pl. suggest a why canceled sales order exist in BW ? What are the remedies to resolve this issue ?
    Thks for support.

    Hi,
    As it is a standard data source,so whatever be the canceled
    order these are handled by data source itself.Please see
    the mapping between 0RECORDMODE to ROCANCEL If it
    is properly done also as mentioned in the above thread do
    the required mapping.
    But in case of generic extractor we need to do some thing
    ie we need to take the deletion flag to Bw and at the
    reporting level we need to use filter to avoid this situation.
    Hope this is helpful.
    Thanks,
    Saveen Kumar

  • How to prevent Copy from Cancelled Sales Orders.

    Hi,
    I have a requirement as below.
    I want to stop users from Copying a Cancelled Sales Order Lines.
    Can anybody please let me know how I can achieve this.
    I tried using the processing constraints but couldn't succeed.
    Thanks in advance.
    Thanks
    Shekhar

    Hi,
    Also you can refer the following security rule feature which oracle provides to set your rule from users performing actions like copying, deleting and cancelling.
    http://download.oracle.com/docs/cd/A60725_05/html/comnls/us/oe/esecruls.htm#r_secrul
    Thanks
    Nancy

  • How do i cancel my order without an apple id?

    my mum ordered 2 things from apple store then realized that she ordered the wrong thing. to purchase anything, you;'ll need to sign in with an apple id first or sign in as a guest. she signed in as guest. then, when we tried to change/cancel order, apple request for an apple id. (as i said earlier, she signed in as guest which doesn't require and apple id) i tried to put mine in but cannot because she ordered as guest and wasn't signed in into my id that time. so, i wanna ask if you people know how to cancel/change order wthout using an apple id? (Its saturday here, so apple customer service is closed- can't call)

    Did you try downloading an app or a song that you had previously downloaded? If you delete an app - and then download it again in the purchased tab of the app store, I believe that will associate the device with your iTunes account.
    Have you ever used automatic downloads on the iPad? Settings>Store>Automatic Downloads>Apps, Books>Music>On. Turn it on in iTunes as well. Launch iTunes and go to Edit>Preferences>Store> and turn on automatic downloads in there as well.
    Download an app in iTunes on your computer and let it download to your iPad and then that should associate the iPad with iTunes in the cloud.
    You can always turn off automatic downloads when you are done if you don't want to use it all of the time.

  • How can I cancel my order for extra ICloud storage space?

    How can I cancel my order for extra ICloud storage space?
    I don't need it afterall...

    Call Apple. 1-800-My-Apple

  • Error while I try to cancel an order

    Hi,
    When i try to cancel an order I got the next errror. The problem appear only in some computers, in others I can cancel the order succesfully.
    If someone can help me, thanks in advance.
    <8/05/2012 02:59:57 PM COT> <Error> <oms> <BEA-000000> <automation.AutomationDispatcher: Failed to execute plugin[/automation/plugin/external/NcaOsmOrquestacionSI/1.0.
    /TAAlmacenarXmlCreacionOrdenActivadorActivarSI.automatedtask.ncaosmorquestacionsi.obtenerCancelacionCompletada] due to com.mslv.oms.handler.InternalErrorException: ORA
    06502: PL/SQL: error numÚrico o de valor
    ORA-06512: en "ORDERMGMT.OM_ROLLBACK_PKG", lÝnea 1286
    ORA-06512: en "ORDERMGMT.OM_ROLLBACK_PKG", lÝnea 1016
    ORA-06512: en "ORDERMGMT.OM_ROLLBACK_PKG", lÝnea 1085
    ORA-06512: en "ORDERMGMT.OM_WF_API", lÝnea 9569
    ORA-06512: en "ORDERMGMT.OM_WF_API", lÝnea 9622
    ORA-06512: en "ORDERMGMT.OM_WF_API", lÝnea 5325
    ORA-06512: en "ORDERMGMT.OM_WF_API", lÝnea 4294
    ORA-06512: en "ORDERMGMT.OM_HANDLER_PKG", lÝnea 486
    ORA-06512: en lÝnea 1
    : ORA-06502: PL/SQL: error numÚrico o de valor
    ORA-06512: en "ORDERMGMT.OM_ROLLBACK_PKG", lÝnea 1286
    ORA-06512: en "ORDERMGMT.OM_ROLLBACK_PKG", lÝnea 1016
    ORA-06512: en "ORDERMGMT.OM_ROLLBACK_PKG", lÝnea 1085
    ORA-06512: en "ORDERMGMT.OM_WF_API", lÝnea 9569
    ORA-06512: en "ORDERMGMT.OM_WF_API", lÝnea 9622
    ORA-06512: en "ORDERMGMT.OM_WF_API", lÝnea 5325
    ORA-06512: en "ORDERMGMT.OM_WF_API", lÝnea 4294
    ORA-06512: en "ORDERMGMT.OM_HANDLER_PKG", lÝnea 486
    ORA-06512: en lÝnea 1
    com.mslv.oms.automation.AutomationException: com.mslv.oms.handler.InternalErrorException: ORA-06502: PL/SQL: error numÚrico o de valor
    ORA-06512: en "ORDERMGMT.OM_ROLLBACK_PKG", lÝnea 1286
    ORA-06512: en "ORDERMGMT.OM_ROLLBACK_PKG", lÝnea 1016
    ORA-06512: en "ORDERMGMT.OM_ROLLBACK_PKG", lÝnea 1085
    ORA-06512: en "ORDERMGMT.OM_WF_API", lÝnea 9569
    ORA-06512: en "ORDERMGMT.OM_WF_API", lÝnea 9622
    ORA-06512: en "ORDERMGMT.OM_WF_API", lÝnea 5325
    ORA-06512: en "ORDERMGMT.OM_WF_API", lÝnea 4294
    ORA-06512: en "ORDERMGMT.OM_HANDLER_PKG", lÝnea 486
    ORA-06512: en lÝnea 1
    : ORA-06502: PL/SQL: error numÚrico o de valor
    ORA-06512: en "ORDERMGMT.OM_ROLLBACK_PKG", lÝnea 1286
    ORA-06512: en "ORDERMGMT.OM_ROLLBACK_PKG", lÝnea 1016
    ORA-06512: en "ORDERMGMT.OM_ROLLBACK_PKG", lÝnea 1085
    ORA-06512: en "ORDERMGMT.OM_WF_API", lÝnea 9569
    ORA-06512: en "ORDERMGMT.OM_WF_API", lÝnea 9622
    ORA-06512: en "ORDERMGMT.OM_WF_API", lÝnea 5325
    ORA-06512: en "ORDERMGMT.OM_WF_API", lÝnea 4294
    ORA-06512: en "ORDERMGMT.OM_HANDLER_PKG", lÝnea 486
    ORA-06512: en lÝnea 1
    at com.mslv.oms.automation.TaskContextBean.isContextCompleted(Unknown Source)
    at com.mslv.oms.automation.OrderContextImpl._finalizeCheck(Unknown Source)
    at com.mslv.oms.automation.plugin.AbstractAutomator._runAutomator(Unknown Source)
    at com.mslv.oms.automation.AutomationDispatcher.a(Unknown Source)
    at oracle.communications.ordermanagement.automation.plugin.AbstractExternalReceiverDispatcher.processMessage(Unknown Source)
    Truncated. see log file for complete stacktrace
    com.mslv.oms.handler.InternalErrorException: ORA-06502: PL/SQL: error numÚrico o de valor
    ORA-06512: en "ORDERMGMT.OM_ROLLBACK_PKG", lÝnea 1286
    ORA-06512: en "ORDERMGMT.OM_ROLLBACK_PKG", lÝnea 1016
    ORA-06512: en "ORDERMGMT.OM_ROLLBACK_PKG", lÝnea 1085
    ORA-06512: en "ORDERMGMT.OM_WF_API", lÝnea 9569
    ORA-06512: en "ORDERMGMT.OM_WF_API", lÝnea 9622
    ORA-06512: en "ORDERMGMT.OM_WF_API", lÝnea 5325
    ORA-06512: en "ORDERMGMT.OM_WF_API", lÝnea 4294
    ORA-06512: en "ORDERMGMT.OM_HANDLER_PKG", lÝnea 486
    ORA-06512: en lÝnea 1
    : ORA-06502: PL/SQL: error numÚrico o de valor
    ORA-06512: en "ORDERMGMT.OM_ROLLBACK_PKG", lÝnea 1286
    ORA-06512: en "ORDERMGMT.OM_ROLLBACK_PKG", lÝnea 1016
    ORA-06512: en "ORDERMGMT.OM_ROLLBACK_PKG", lÝnea 1085
    ORA-06512: en "ORDERMGMT.OM_WF_API", lÝnea 9569
    ORA-06512: en "ORDERMGMT.OM_WF_API", lÝnea 9622
    ORA-06512: en "ORDERMGMT.OM_WF_API", lÝnea 5325
    ORA-06512: en "ORDERMGMT.OM_WF_API", lÝnea 4294
    ORA-06512: en "ORDERMGMT.OM_HANDLER_PKG", lÝnea 486
    ORA-06512: en lÝnea 1
    at com.mslv.oms.handler.a.processRequest(Unknown Source)
    at com.mslv.oms.jsp.processor.RequestProcessorSupport.a(Unknown Source)
    at com.mslv.oms.jsp.processor.RequestProcessorSupport.processRequest(Unknown Source)
    at com.mslv.oms.jsp.processor.RequestProcessorSupport.processRequest(Unknown Source)
    at com.mslv.oms.security.base.ControllerBean.processRequest(Unknown Source)
    Truncated. see log file for complete stacktrace
    java.sql.SQLException: ORA-06502: PL/SQL: error numÚrico o de valor
    ORA-06512: en "ORDERMGMT.OM_ROLLBACK_PKG", lÝnea 1286
    ORA-06512: en "ORDERMGMT.OM_ROLLBACK_PKG", lÝnea 1016
    ORA-06512: en "ORDERMGMT.OM_ROLLBACK_PKG", lÝnea 1085
    ORA-06512: en "ORDERMGMT.OM_WF_API", lÝnea 9569
    ORA-06512: en "ORDERMGMT.OM_WF_API", lÝnea 9622
    ORA-06512: en "ORDERMGMT.OM_WF_API", lÝnea 5325
    ORA-06512: en "ORDERMGMT.OM_WF_API", lÝnea 4294
    ORA-06512: en "ORDERMGMT.OM_HANDLER_PKG", lÝnea 486
    ORA-06512: en lÝnea 1
    at oracle.jdbc.driver.SQLStateMapping.newSQLException(SQLStateMapping.java:70)
    at oracle.jdbc.driver.DatabaseError.newSQLException(DatabaseError.java:133)
    at oracle.jdbc.driver.DatabaseError.throwSqlException(DatabaseError.java:206)
    at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:455)
    at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:413)
    Truncated. see log file for complete stacktrace

    Sara, I still can't get through to Chat. Can you have somebody call me or would you chat with them and tell them to refund the order that you had cancelled on 9/1/14, #0282954524.
    This is a waste of my time but I don't like paying for something and not getting the service or product.
    I cancelled this order within minutes there should never had been a charge.
    Please follow this through or pass it along to your supervisor or higher. I want this taken care of today please.
    Thank you,
    Diane

  • Cancel Sales Order lines that are picked

    Hi
    1. I'm trying to cancel sales order lines through process order api that are picked and delivery status is Staged/Pick Confirmed. The error is
    You are not allowed to cancel Order Line because:
    Line has been pick confirmed/staged.
    I'm unable to perform by below means
    1.There is a processing constraint on the field SCHEDULE_ARRIVAL_DATE.
    Delete the processing constraint and retry the cancel line process - Processing constraint form the fields are protected against update
    2.Navigate to the shipping transaction form and query the order. Select the line and enter 0 at shipped quantity.Save the record.Ship confirm the line, this will cause the line to be backordered.Query the order line in the order entry form and cancel this. - Shipping transactions form the fields are protected against update
    2. Is there a way to cancel Internal Sales Order(ISO) lines of one OU and the corresponding internal requisition is another OU
    Thanks
    kumar

    If you are in R12, there are some enhancements from Oracle that allows updating/cancelling certain Internal requistion fields and Internal orders automatically. You may need to disable few processing constraints too.
    As of Now Oracle support change to following attribute at OM side
    1 Order Quantity
    2 Request Date
    3 Schedule date
    4 Arrival date
    Similarly if we make changes in following fields in Approved IR
    1 Quantity
    2 Need by Date
    These changes will got reflected in ISO
    Plus cancel the IR line or ISO line, the other one gets cancelled automaically.
    To cancel the picked line, first undo the pick confirmation process by back ordering. or unassign the delivery details from the delivery (if created already) and cancel the delivery.In either case, you need to manually trasnfer the qty from staging area to original locations. Oracle doesn't automatically move the qty back, (undo move order transaction).
    Ganesan.

  • I just bought an ipad 2, it has not arrived but i would like to cancel the order because that was not the one I wanted. Do I get my money back if I make a return?

    I just bought an ipad 2, it has not arrived but i would like to cancel the order because that was not the one I wanted. Do I get my money back if I make a return?

    You will need to talk to Apple, they would be the only ones who can tell you. We are just a user to user forum here.

  • Third Party Sale - Cancellation of  order

    Scenario: Third Party Sale
    A- The company
    B-  Customer
    C - Vendor
    The company A  places sales order for particular material to Customer B.  Company A is not able to produce the same. They pass on the order to Vendor C for processing.  After processing Vendor C  ships the material directly to the customer along with necessary documentation. Material is still In Transit and mean while Customer Canceled This order.
    Now Company A cant canceled this order so they decide to sale Same to another Customer D  as per Information Vendor C transport Material to Customer D
    Restriction for system : order is placed on 30 April as Period will close after 30 April
    How can the above scenario handled in SAP ?  
    Regards
    Pash@SD

    Dear Pash@SD.
    I don't think so your requirement will be mapped in sap standard.
    As i know
    In this scenario we have to cancel the sales order for the customer"B" .Because shipping addresses will be differed from B to D.
    In purchase order also the shipping data will be vary.
    You cancel the sales order for B and raise the sales order for D and do the same third party process.
    Thanks&Regards
    Raghu.k

  • HT1420 how to cancel an order or to remove one item, bought as a guest?

    how to cancel an order or to remove one item, bought as a guest?

    All sales are final the moment you click buy

  • Cancel Sale Order

    Hi all,
    I have an issue with SD/FI.   The details are given below:
    I would like to cancel a Sales Order due to wrong sold-to-party selected. There is an existing accounting document created.
    How do I proceed with the cancellation of the Sales Order? I want to prevent this SO from being used.
    This is the first transaction.   Actually, the Accounting document generated through Billing Document and the same was cleared against down payment. 
    Is it possible to cancel the Sale Order to change the sold-to-party without affecting the Sale Order.
    As per my observation, it is not possible once the accounting document generated.
    If we want to cancel the Sale Order, is it possible?
    Reverse the clearing document, down payment document & billing document.
    Then cancel the billing document. 
    Hence, we can cancel the Sale Order.  
    It will affect the previous period balances.   Is it correct??
    Can any one give some guidelines.  Whether I am correct or not??
    Thanks & Regards,
    SAP

    You cannot delete a sale order if there is a subsequent document to that. In your case, since already you have generated billing, unless you cancell the billing via VF11, reverse the PGI via VL09 and delete the delivery via VL02N, you cannot cancel the order.
    As you said the accounting document is also cleared then you have to get it reset with the help of FICO through transaction FBRA. Then only you will be able to cancel the billing document.
    If you dont want to process the sales order further then what you can do is that you assign Reason for Rejection for the line item and close the sale order.
    For your period balance query if you are cancelling in the current period then there wont be any issue. both the entries will knock off each other. But if the billing document is generated in the past period and you are cancelling it in the current then there will be two entries. But if you take the balace as on todays date then there will not be any open item related to this billing document.
    Hope it clarifies
    Thanks,
    Vishal

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