BT Care – having CARE in your name does not seem t...

BT Care – having CARE in your name does not seem to reflect the service I have been given - I have not had a stable broadband since January, despite calling every 2 weeks for 5 months – I am still at a download speed of 262 kbps – and that is a high today (we started the day at 59 kbps)
Here is typical week
2 may 78 kbps
3 may 105 kpbs
4 may 447 kbps
5 may 444 kbps
6 may 423 kbps
9 may 660 kbps
10 may 229 kbps
11 May BT Engineer Visit Line swapped and IP Profile reset 1340 kbps – not great speed but I can live with this
12 may 399 kbps after heavy rain
13 May - Now getting noise on the phone line and today’s low was 59 kbps with a signal to noise ratio of 6db on the router – currently getting 262 kbps
AFTER 5 MONTHS THIS PROBLEM IS STILL NOT RESOLVED – and here again I have spent 2 hours on the phone with BT starting all over again
We have had 3 new routers
22 spans of NEW Cable from the DP to the House (we are at the end of a line)
At least 10 Engineer Visits
A lift and shift at the exchange
Swapped line from the DP to the Exchange with another line
Line engineer booked for MONDAY to fix the new issue of crackle on the line (after it rained) – so BT Broadband can not work on the Broadband issue until the crackle on the line is fixed
AFTER 5 MONTHS - I want someone to call me that will OWN THE PROBLEM UNTIL RESOLUTION - I want a senior manager in the customer care team to OWN THIS ISSUE EVERY DAY - so that I do not need to spend 2 hours on the phone every 2 weeks (it takes 2 weeks to get the next appointment)
All I want is a stable connection of 1MB or above is that too much to ask - please please please can someone please HELP ME

We had BT call from the India Service Centre on Saturday afternoon – “Hello sir, just to let you know the engineers have completed the work at the exchange and everything should be fine now, your internet should be working just fine and the speed should be back up” – They called on my mobile and I was out, so I could not verify what she was saying.
When I got home I ran the Broadband SpeedTest -- NOTHING HAD CHANGED - why did they call me, why did they not run these tests.
Download Speed 279kbps
DSL Connection Rate 512 kbps
IP Profile 350 kbps
Monday morning – indeed we are back to regular service
Download speed 79 kbps
DSL Connection Rate 256 kbps
IP Profile 135 kbps
Looking at the router it has
SYSTEM UP TIME of 3 days and 54 Minutes and a downstream of 256kbps (has not been down since I was asked to reboot the router)
SNR Downstream 11.4d
Line Attenuation 63.5 db (maximum the router will show)
In Summary
5 Months of elapsed time since I reported the speed issues
22 new spans of overhead cable
3 New Routers
New BT Box at the house
Swapped line from the DP to the Exchange
Lift and shift at the exchange
10 Engineers (another due today)
We have broadband running at a download speed of 79kbps
Next house has no broadband
House next to that has similar speeds to us
What can we do to get BT to fix this - any help is very much appreciated - how do we get this escalated instead of starting a new call - is there no escalation procedure internally at BT ??
again not sure if the experts on this forum can help - but if you can any help is very welcome

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ffbizz wrote:
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Mark as answer or vote as helpful if you find it useful | Igor

Hi IWolbers,
>>I have a recurring problem where all of a sudden I can no longer see the values of my variables when I debug my unit tests. I cannot find a pattern as to when this happens but I experience this across one of every 20 tests that I write. Occasionally
this has also happened during normal debbuging of running code on my machine.
So you mean that it worked well before, am I right?
If you debug the same app in other VS machine, does it work well? So we could make sure that whether it is related to the VS IDE.
Please disable all add-ins in your VS IDE, and then reset your VS settings, debug it again.
https://msdn.microsoft.com/en-us/library/ms247075(v=vs.100).aspx
Or you could run your VS in safe mode, debug it again, at least, we could know that whether it is the add-in's issue.
https://msdn.microsoft.com/en-us/library/ms241278.aspx
To make sure that it is not the project files' issue, create a new blank solution, copy the project files to the new solution, clean and rebuild the solution, check the result.
>>Once I step over this to the next line (screen shot 2) I get the error message 'The name '[variable name]' does not exist in the current context'
How about debugging it with "Step Into" instead of "Step Over"? Or you could add breakpoints between 234 line to 241 line, after the breakpoint is hit, check the watch window again. How about the result?
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Your account does not have access to the forums system.

Greetings, My name is Jeff, I'm from Netwrix Corporation, which is a Microsoft partner. I have a problem with accessing Microsoft TechNet forum. After signing-in to my account: [email protected], I go to TechNet
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Hi,
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(Don't give up yet - 13,085+ strong and growing)

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