BT Changed my phone number _5_ times and now my br...

Having been promised a trouble free migration I decided to return my number to BT from another billing provider (my line rental has always remained with BT and numerous migrations between other providers over the years have been invisible)
I received a letter from my previous provider saying how sorry they were to see me go and confirming that my existing number would be transferred to BT…
At some point over the evening of 10/11 September BT then proceeded to give me a new number and consequently my broadband (not supplied by BT) stops working…
Over the next 8 days I spend many hours talking to various people at call centers each time requesting they change me back to my original number and also asking why the broadband has stopped working. Lots of conflicting responses and unfulfilled promises but few answers.
Finally I get the number back but the broadband is not working…
Call BT
Me - ...I describe the problem...
BT – “there is a fault on the line we will get an engineer to fix it”
Me - “fine, but what is the fault? What are they going to fix”
BT – “blah, blah, blah (nothing specific) engineer will fix it by Monday 24”
I am not happy with this “answer” so I call my ISP for additional information
ISP – “BT disconnected your line and this suspends your broadband, you’ll need to re-order it with our sales team who will notify BT Wholesale. The process will take 7-10 days”
Me – “wtf!, am I paying for the 3 weeks of ‘no broadband service’ I currently receive from you”
ISP – “Yes”
Me – “Will I have to pay for a new order”
ISP – “Yes”
I am not a happy camper
So to cut to the chase
– can / will a BT engineer be able to re-enable the broadband of another provider, without instruction from that ISP?
– should I trust BT to get it right?
– Is it worth my while to enter into a compensation discussion with BT?

Hi
I am sorry to see you are having problems with your BT Service
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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