BT charging me full price for faultly broadband: 9...

grrrrrr....... I was told months ago "rest assured sir, you will NOT be charged for broadband until the fault is fixed"
now I've found that was a lie and they have been charging me the normal rate.
They say it's quite normal for them to charge their customers the full rate even when the broadband is faulty!!!!
I'm paying for unlimited broadband but not getting it because it cuts off every time the phone rings, and often it's just too slow to use!
So basically there is no insensitive for them to fix the fault

they'll probably give you a credit on the account for the months that you had bad service for once they've fixed it.

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HT1491 If I purchase one song from an albumn in iTunes, but later want to purchase the entire albumn, does iTunes give credit for the single song purchased, or will I be charged once for the single song, and then the regular full price for the albumn?

If I purchase one song from an albumn in iTunes, but later want to purchase the entire albumn, does iTunes give credit for the single song purchased, or will I be charged once for the single song, and then the regular full price for the albumn?

Welcome to the Apple Support Communities
You'll purchase the rest of the album, so you'll pay the same as the cost of the album but without the cost of the previously purchased song

Problem - Student Billing *Getting charged the full price.

I have had no notice of a new payment plan or any alterations and when I signed up for the student price of 4.99 there was no fine print of it only being offered for awhile, and It did work for awhile. Now I'm being charged the full price and I need this understood that I am a Student that can only pay the Student Price. I seriously need my money, and I need my music so this is a huge problem. Please please please contact me. It's been weeks and no response.

hi, and welcome to the community!
How long have you been subscribed for? After 12 months, you need to resubcribe using the student discount, and you can do this by going to the website linked in the Student discount section of your region's FAQ. Once you have done this, you can check how much you will be charged on your Subscriptions page.
Anthony

I bought my software pack iWork 2008 at the apple retail store and I cannot get any updates and apple App Store won't help me. Does any one know how I can get the upgrade without paying full price for a second time? I paid $99 for the iWork family pcan'

I cannot believe that apple is refusing to help a customer who bought and paid for iWork software just because I bought it from the retail store the App Store says they cannot allow me to upgrade. I have never heard of such. It should to matter where I got it i bought apples software and I don't et how the retail store can be different frothe App Store my god its all still apple. So stupid. I will not pay full price for the upgrade. Also I purchased Logic Studio and 2 days later the upgrade came out and they will not let u upgrade ? I think there should be at Least a 30-45 day window if u purchase software and they release the upgrade u should get not. It's not like apple doesn't make enough money already.

iWork '08 & 09 installed from the retail disk or from the downloaded trial must be updated through Software Update. Those installations will not be recognized as installed by the Mac App Store. In Mountain Lion Software Update has been "rolled into" the Mac App Store. Choose Software Update from the Apple menu just like you always have & the Mac App Store will launch. Depending on what you have that needs updating you may see two sections in the MAS window.
But, as always, if you're not running the latest versions of the iWork apps installed from a retail box or the downloaded trial & Software Update says your software is up to date, make sure the applications are where the installer initially put them. The updaters are very picky. If the location is not where the updater is programmed to look or if the folder doesn't have the name the updater looks for, it will not work. The applications cannot be renamed or moved. If you installed from the downloaded trial or the retail box, they must be in the iWork '08 folder in Applications. That iWork folder must be named iWork '08. If it doesn't have the '08 Software Update won't find them & the updaters won't work.
If you are running Pages 3.0.3, then you do have the latest version of Pages from iWork '08. If you want to upgrade to iWork '09, you will need to purchase the new version, just like everyone else. The good news is that you can buy just the individual iWork apps - Keynote, Pages & Numbers - that you need or want for $20 US each from the Mac App Store & then install them on as many Macs as you need using the same Apple ID.

I had a "pdf export" plan and upgraded it to "pdf pack" plan and it was charged the full price of the new plan in my credit card. How to get the refund of the non used part of the old plan?

I had a "pdf export" plan and upgraded it to "pdf pack" plan and it was charged the full price of the new plan in my credit card. How to get the refund of the non used part of the old plan?

Hi edilsoncf,
I've seen your question on several forums, and responded there. Did you get your subscription sorted out?
See: How do I get a refund if I have multiple Acrobat service subscriptions?
Best,
Sara

5 days ago I bought a 13" mac book air from an apple store. It does NOT have Maverick on it! I paid full price for it but since it has the old operating system-.I kind of feel like I purchased a "clearance" item but payed full price! any advice?

5 days ago I bought a 13" MacBook Air from an apple store. It does not have Maverick on it! I paid full price for it, but since it has the old operating system I kind of feel like I bought a "clearance" item but payed full price for it! Does anyone have any advice, wisdom etc. This is my first Mac and I'm really bummed that it's not the latest and greatest. I know I can download maverick for free.....but are there other differences? Maybe something else that I thought I was getting but didn't? Thanks.

There is no difference, you didnt get "shorted" Mavericks is a FREE DOWNLOAD
Open the APP store and download Mavericks.
You didnt buy a "clearance" item, you just got an Air that was there at the shop before Mavericks was released.
There is no difference other than a 40 min. download.

I just paid full price for PS. 6, far to many questions. where can I get a full manual?

I just paid full price for PS. 6. I have far to many questions . where do I get a manual?

Hi there,
There's lots of ways to get started with Photoshop CS6 that may help solve a lot of new questions. You can visit Adobe TV which has an entire list of videos that explain Photoshop CS6:
http://tv.adobe.com/watch/learn-photoshop-cs6/what-is-photoshop-cs6/?go=13211
You can also check out our Getting Started pod here in the forums that has a lot of helpful links to introduce you to Photoshop:
Finally, there's a really fun new way to learn Photoshop called LevelUp for Photoshop. It's a free Photoshop Extension that has fun interactive games and tasks that you can play and learn from. There's also a leader board and as you play you earn points from the tasks you complete. You can download it and check it out here:
http://success.adobe.com/microsites/levelup/index.html
I hope this helps! We're here in the forums if you need help with any getting started questions you have with Photoshop, so please don't hesitate to utilize the community to help you! : )

Upgrading to 3Gs I paid full price for 3G one year ago

I'm not sure I understand what the cost of upgrading would be for me. I paid the full price for the iPhone 3G last June because I was not eligible for an upgrade at that time. (I had a WiMo phone then)I did have to sign a new contract with the phone.
My accounts says I am eligible for an iPhone upgrade on the 13th of June, but I don't know if this will mean a mid year contract price or not since I did not get a subsidized phone price last year.

Because AT&T is the exclusive cellular provider for the iPhone in the U.S., and because of the subsidy you were provided for the phone you were using prior to purchasing the iPhone 3G.
Before the iPhone 3GS was announced, AT&T's prices were as follows:
The subsidized price for the 8GB iPhone 3G was $199, and for the 16GB, $299.
The non-subsidized price for the 8GB iPhone 3G was $399, and for the 16GB, $499.
AT&T's no-contract price for the 8GB iPhone 3G is $599, and for the 16GB, $699.
Both of these price options required a two year contract. This price was/is for existing subscribers who don't qualify for AT&T's subsidized or discounted price with a new phone. This ensures that AT&T recoups the subsidy they provided you for the phone you were using prior to purchasing the iPhone, but you will qualify for AT&T's subsidized or discounted price with a new phone much earlier in the new contract term.
When you purchase the iPhone 3GS at AT&T's subsidized or discounted price, the same will apply if your iPhone 3GS is lost or stolen and you want to purchase a new iPhone 3GS before you qualify again for AT&T's subsidized or discounted price with a new phone.
Next year at this time when Apple releases a new iPhone model, more than likely you will not qualify for AT&T's subsidized or discounted price for the new iPhone or for any new phone at that time.

I had a "pdf export" plan and upgraded it to "pdf pack" plan and it was charged the full price of the new plan in my credit card. How to get back the non used part of the old plan?

I had a "pdf export" plan and upgraded it to "pdf pack" plan and it was charged the full price of the new plan in my credit card. How to get back the non used part of the old plan?

Hi edilsoncf,
I've seen your question on several forums, and responded there. Did you get your subscription sorted out?
See: How do I get a refund if I have multiple Acrobat service subscriptions?
Best,
Sara

I want to upgrade my account to include illustrator but do not want to pay full price for both photoshop and illustrator. How can I accomplish this?

I want to upgrade my account to include illustrator but do not want to pay full price for both photoshop and illustrator. How can I accomplish this?

Photography plan is $9.99 and any added single subscription is $19.99
Cloud Plans https://creative.adobe.com/plans

Now that Apple is offering unlocked Iphones do you think it's possible to change my iphone that i bought plan free? I'm just thinking of this cause i payed full price for it... what do you guys think?

Now that Apple is offering unlocked Iphones do you think it's possible to change my iphone that i bought plan free? I'm just thinking of this cause i payed full price for it... what do you guys think?

rv_raul82 wrote:
Now that Apple is offering unlocked Iphones do you think it's possible to change my iphone that i bought plan free? I'm just thinking of this cause i payed full price for it... what do you guys think?
No.

Can I pay full price for a new iPhone with sprint instead of a contract?

Can I pay full price for a new iPhone with sprint instead of a contract?

Apparently not (in the U.S.). See the photo - it only shows T-Mobile as accepting contract-free (from the Apple Store).

I got logic pro and i was wondering if possible paying a little less for an upgrade!! or do i have to pay the full price for the pro x?!!!

I got logic pro and i was wondering if possible paying a little less for an upgrade!! or do i have to pay the full price for the pro x?!!!
Or if apple would work around this some way or another?

If you bought Logic 9 less than a month ago then Apple will most likely refund you so that you can buy Logic X instead.
The full (only) price of Logic X is as staed on the App Store. This price (whether people agree or disagree, like it or not like it) is still less than any upgrade price for any other DAW.
A lot of people here are saying they bought Logic 9 6 months or a year ago and want a cheaper price. For me, I started on Logic 5.5. Logic 6, you could pay an upgrade price that was way over what the full app is now but you had to add costs as things like Space Designer were extra. Their serial numbers, once purchased, got added to you XS Key, which was a dongle that never got hacked in 6 and a half years.
Apple, on acquiring Emagic, dropped the price from $1000 to $499, included all the things you had to pay extra for then dropped the price to what it is now once they went over to the App Store. They also dropped the un-cracked dongle.
So myself and a lot of other people here went 5.5 to 6 (added the goodies that were extra) to 7 to 8 and to 9. When there was an upgrade price, the price was around what the app is now.
I'm amazed at how many people see this as a full price and want money off whereas in reality a complete piece of softwaser is being offered for an upgrade price.
My first paragraph will answer your question and you probably won't care about the rest of the post. $199 or £139 IS an upgrade price.

I bought an album and only got 3 out of 28 tracks from it. I payed full price for it. How can that be? I

I bought an album and only got 3 out of 28 tracks from it. I payed full price for it. How can that be?

Try redownloading them:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Next contact iTunes:
https://expresslane.apple.com/Issues.action

I have an older version of Adobe Premiere. Will I pay full price for an upgrade to Premiere Pro ?

I have an older version of Adobe Premiere. Will I pay full price for an upgrade to Premiere Pro ?

Which version do you have, and do you want CS6 or CC 2014 version?
Jeff

BT charging me full price for faultly broadband: 9...

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