BT clear fault reports when there is obviously sti...

I have noticed in My BT that my fault reports are being cleared (resolved), or the notice below is displayed, when there is obviously still a fault. Clear requestWe think your fault is now fixed
Your fault should now be fixedThe problem with your broadband should now be fixed. If this is the case then please confirm by clicking the button below. If you are still having problems then please call 0800 111 4567
I have speed issues, related to high noise margins and a low IP Profile, which affects my Broadband and BT Vision / iPlayer. It has been going on for months, sometimes ok most times not. It is now to the point that I have had extremely poor speeds since the beginning of June. I registered a fault, via e-mail, I was fed up with phoning the 0800 111 4567 number, about ten days ago. I communicated my stats to the people that where looking into the fault a couple of times and asked them to keep the file open.
The fault is still there and I am still unable to use BT Vision 'on demand' or iPlayer.
Has anybody else had this experience

I started a thread in BT Vision, which basically show all my issues.
http://community.bt.com/t5/BT-Vision/Weird-and-Wonderfull-BB-Vision-Experts-and-Mods-Advice-Required...
Yes from advice from the forum, helpdesk, and others I have done all that I can. Stats and speedtester results are shown on the above.
From comments on the forum I know that speed and profile issues can take 3 to 5 days or even up to 10 to correct. But when the signal keeps dropping it is always back to square one. So I check fault tracking every couple of days to see if there is any progress.
I can understand that BT want to keep fault reports to a minimum, what I don't understand, when they have sophisticated equipment, that they can consider a fault resolved when it obviously is not.
Just wondered if anybody else has experienced this.
The mods are now looking in to my problem, I just hope they don't give up as it appears everybody else in BT have.

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