BT Cloud Android App constantly paused

Hi there! I've installed BT Cloud's Android App on my Samsung Galaxy S4 a couple of weeks ago and set it to upload my pictures and video. It started doing just that and successfully upload 473 images to my BT Cloud account. However it then "paused" and has been paused ever since. Every now and then it flashes up in the notification panel "Transferring image 1 of 891" but when I look at the progress it is just paused.
I've tried stopping the app and re-starting it to no avail and looked at all of the settings and there seems to be nothing I can do to get it started again. It's been trying to transfer the same image for 2 weeks now and is getting rather irritating. Any suggestions out there from anyone?
Many thanks,
Ando
Solved!
Go to Solution.

The biggest issue with this is each time you have to re-upload the entire contents of your photos and videos because the app doesn't alow you to name the device the same and treats each installation of the BT Cloud app as a different device, so this is the 3rd copy I'm uploading to the cloud. Very frustrating.
It would be great if the app was able to give the same name and then only uploads the files that are missing or prompts to overwrite. Alas no, so I'm uploading my 1500+ images to the Cloud once more. Will let you know if this one successfully completes or not.

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