BT Cloud back-up client problem - PC device conte...

My upload speed is only 0.4 Mbps, so I was a bit stupid giving BT Cloud a trial!  However, having given it a trial, I persisted, even thought it took weeks to upload my files.  After it had uploaded my selected folders, it worked fine.
So when I planned to upgrade from XP Pro to Win 7 it was a case of finding a way to retain my uploaded folders or ditch BT Cloud.  I studied the forum advice and choose to change my PC’s name, by adding XP to it before installing Win 7.   After installing Win 7, I installed BT Cloud and all my folders were present in the ‘XP device’ at btcloud.bt.com.
As a test, I backed up one folder from my now ‘Win 7 device’.  All went well and the folder was present and associated with my ‘Win 7 device’ in btcloud.bt.com.  From the speed of the backup it appeared that the files were not being uploaded but re-associated with my  ‘Win 7 device’.
As my original backups to BT Cloud were more than half of 50GB, my approach then was to backup a folder to my ‘Win 7 device’, then delete that folder from my ‘XP device’ and clear the Trash.
As far as possible, I store all my data in my D drive.  So when all the folders from my D drive were present in my D fold in btcloud.bt.com.  Finally, I deleted my ‘old’ XP device.
I did not take the same approach to the data in my C drive, as there was little and often the path had been changed in Win 7.  So I simply backed up selected folders.
Every thing seemed fine until, in the back-up client, I look at the  ‘Win 7 device’, which only showed a C folder.  The  back-up client can ‘see’ all the correct folders in Settings and all the files appear to be present in Collections.  However, it appears to be singing from a different hymn sheet than btcloud.bt.com when it comes to my PC device.
Is it possible to correct this error?  Sorry for the long post!

It would seem that most users of BT cloud just give up on using it and opt for one of the excellent paid for services that actually work. I recently had an email from BT asking why I was not making use of my free 50 GB. BT don't seem to listen to their customers concerns about how unusable and awful the cloud service is. Perhaps when they dump f-Secure who provide the service we may get something useable.

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