BT cloud continual login failed from client and we...

I can't work out what has gone wrong but for the past few weeks I can logon to bt.com with my BT id fine but I can't access the BT cloud with the same user id and password. It is like I'm locked out. Anyone know how I get this fixed. It used to work fine for me.
Anthony.
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Hi locksheath,
We'll be happy to help you get this sorted. Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
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